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Convenience of underground car park When arriving by car not too easy to see the entrance, which if you pass it involves a tricky manoeuvre - I nearly had an accident
For whatever reason best know to the hotel, we paid for a regular double room through the site, and ended up with a suite. I am sure that we were just very very lucky, but the hotel is fantastic. The rooms that we saw are all to a high specification and the staff are very helpful. As a little tip the rooms are over 30 Euros cheaper if you specify no breakfast. It is a bit of a walk to the old town, 20 minutes, but it really isn't that big a deal and should not put you off.
Hotel was very nice looking from the front desk. I really hoped I could stay there. Staff was helpful and made sure I was as taken care of as I could be for the situation I booked only to turn up and find that their was no availability so I was shipped to another hotel that was not as nice.
I had to stay in a smoking room despite having notified weeks in advance that i was a non smoker! very displeasant experience!
Great hotel in excellent location. The air conditioning didn't work in July making it difficult to sleep.
good location close to the altstadt, very nice room and excellent bar with a big screen for sports
Great city; very friendly and convenient to all. Also has great beer! All good
loved those mosaic tile heated lounges. they were really incredible after a cold day of visiting heidelberg thermostat on furnace still kept room to warm. perhaps going to digital would be easier to work.
buffet breakfast, efficient service, polite manner, great locaton, great facilities. wifi was terrible, when our power went out reception didn't do anything about it until i asked 3 times.
Breakfast buffet. Very good and much better than similarly priced breakfast from Leonardo hotels nearby.
Large room, convenient location directly between the HBF and Altstadt Way too expensive for a basic room
Modern, comfortable, well-maintained About ten minutes walk to the old town: for sightseeing something closer might have been better.
Nice breakfast and friendly staff. Our overall stay was great since the staff and the room quality (despite the narrow bed) were of a great value. Spa a bit outdated and slippery due to the type of tiles. Bad service in the spa.
location noise from pumps?or heating/cooling equipment
The central location, and elegant feel. Breakfast price. Although the food was great, I felt it was overpriced.
Facilities are outstanding, great pool area. Checked in a 1400, tried to make a reservation to the restaurant only to be told that is was already booked/reserved by an entire group. Parking is expensive, but I've always complained about it and it will never change.
Very helpful staff and excellent location
It has all that you need as restaurant, bar and a excellent spa. Our room was a litle small and do not has captain bell to help us with the luggage
It's location to the shopping center & attractions, also the very friendly & helpful staff, along with the clean lesure facilities.
The room was spectacular! Very comfortable, well furnished- amazing night sleep! the spa area was very nice- very clean and large enough to accommodate everyone without feeling crowded. it was quite close to the city and very accessible by car from the motorway. The breakfast was ridiculously over priced! We didn't try it but were quite insulted that in such a nice hotel they have the audacity to charge that much for some bread and eggs! The parking as well was ridiculous especially because from Saturday afternoon until monday morning its free to park on the street (highly recommended).
Nice and clean room. Easy access to public transportation. There are restaurants and shops when you walk across the street.
Staff was very hepful and polite, hotel was very clean
Staff very friendly and efficient Poor location if you want to go into the city
The room was spacious, the breakfast was very good.
you need a car if you stay there...
the breakfast guests have to pay for the htel parking
I llike the comfort, the breakfast and the hotel facilities. When I made my reservation online I checked not smoking room. In my check in I was given a smoking room. Of course, the reception clerk changed the room, but he said the hotel is not obligated to follow the guest options.
Personnel were very helpful, and breakfast was very good. No elevator, therefore not handicap friendly; outrageous prices for internet use.
It is clean and quiet. There is no lift. We have to carry our luggage to go upstairs.
It was clean and quiet. Room was small as compared to others I stayed in. Did not like twin beds separated. Breakfast was good.
confusion and expensive brekfast expensive brekfast 15 euro person in not came again
Great room,great view,great place Only complaint that having paid decent money to stay you then get charged to use the wellness facilities on top and the price didnt include breakfast.
Room was decent, staff were friendly and helpful. All extras (breakfast, swimming pool, internet, etc) were separately priced, and rather expensive.
Outstanding restaurant in which we had a superb meal and received excellant recommendations for both food and wine
Wery solid and sound, you get the feeling that this hotel has been there fore centuries and all the staff is friendly and know what they are doing. Use of Internet should be easily accessable and free of charge. The Wellness Center should be free of charge for guests
Classic, old luxury hotel with excellent service and good restaurants together with a modern spa. With the price negotiated by Booking.com we really got value for money. Nothing
Only thing that was missing was that in breakfast room the butler did not have white gloves. :)., But anyway I like that big man as he takes his job very seriously.
Good location Very dated hotel interior and exterior
1. Afternoon Room keeping service: Ready to bed 2. Very customer orientated friendly staff 2. Details: One-way Toilettery (from Etro) represented the Hotel standard 1. Narrow front parking.Very limited to pick up our luggage. 2. For 22 Euro, Breakfast was not that fascinating. (Need to be upgraed to Moevenpick standard)
Location , Cleanliness of the rooms and the hotel services the toilets are clean and comfortable but i did not like the seperation between the bath and the toilet
Cosy decoration and excellent staff Price of internet access is too high and 24 hour minimum instead of more flexible periods
Close to downtown area Breakfast Need lighted sign, could not see the hotel entrance in the evening.
curtains allowing the light coming into the room; no roaming partners for the WIFI connection
Friendly staff, very clean room, one of the most comfortable beds we've ever slept on, pretty quiet area. At this range of price, breakfast should be included.
Friendly staff, good facilities. Clean area
Most employees particularly Chareck were friendly and courteous and familiarize with work processes and methods used in his job. Not cleared whether one of the employees was clear on customers' needs and how they can be process and provided with the availability of services upon arrival to the hotel.
Nice facilities breakfast was expensive
Very helpful and courteous receptionist who spoke excellent English. Comfortable and clean rooms. Good parking facilities. Close to motorways.
The location was great, close to the scenic part of town. Comfortable, clean, good value for the money and great staff.
the rooms were spacious and air-conditioned the staff was rude, the water temperature in the shower changed uncontrollably from ice cold to scalding hot
They were very friendly and English speaking, access available 24/7. One of the few hotels with connecting rooms for your children.
Location is perfect and the historical value of the building is extremely impressive!
was not told about extre chg for breakfast
Sitting out side and people watching while I was drinking a Pils
Excellent location, large comfortable room. Church bells rang every 15 minutes throughout the night. Probably unavoidable anywhere in the city.
The central location could not be better. The room was very noisy at night with outside revelers noise through until 3 / 4 am. No lounge area for sitting and relaxing.
It is a very homely environment. I like the restaurant set up. The staff speaks good English and very helpful. The wash room is very small.
This is actually a historical landmark in Heidelberg and tour groups visit it! Each room was different and offered various amenties-tub versus shower, for example. Old World decor and views of The Castle. Fabulous location -can walk to almost everything. Would definitely stay here again. Tiniest of complaints-the baths linens were terrible! I use better and thicker ones when washing my car!
location of hotel initially trying to find hotel; limited access through pedestrian zone
The location is perfect! Clean rooms and helpful staff.
The location of the hotel could not have been better. We could walk to everything. The food was excellent and reasonably priced. The hotel was opposite the church. The church bells rang loudly every fifteen minutes. Other guests sang and shouted outside the hotel until 6.00 am so kept us awake all night.
Brand new facilities, big rooms. Logical rate for wireless internet access. Rather poor breakfast.
comfortable rooms, clean and nicely decorated. If you leave the window open, it is quite noisy. A/C is available, however, I prefer to have fresh air.
Modern rooms. Simple and efficient.
Chic, modern rooms. Decent location within walking distance of the Altstadt and convenient access to public transportation. Staff was very efficient. I felt like I was being 'nickled and dimed,' having to pay extra for breakfast and internet access. At other hotels I stayed on this holiday, internet and breakfast was included.
Very good service and friendly staff No
Reamrkably good restaurant inside the hotel. Polite available staffa at the restaurant. Very cold and unavailable staff at the reception desk. Smiling is an unknown facial effort to them. On request help was delivered about the free internet available on the concierge desk only at the price of evident impatience. The parking lot is not high enough for a car taller than a spider. Parking on the roads is very expensive on working days.
The rooms are very funky and have good quality fittings. The hotel is in a quieter location, but not too far from the Aldstadt. No iron/ironing board in room
The hotel is entirely new (interior) and is meticulously clean and comfortable; the staff were excellent. Ideal for a one or two night stay. Limited parking. The hotel garage was state of the art, but could not accommodate my E Class Mercedes as it was too long to stack and the on street parking meters will not allow one to purchase a ticket in the evening that is valid when required from 7 am the next day.
Freindly staff Small Rooms.
Excellent attention to making this a great place to stay if you have any allergies or sensitivities to chemicals. The restaurant is quite nice, with a great chef. Rooms are spacious and the location is a short walk from the old city and all the attractions of Heidelberg.
Close to points of interest and restaurants Just the fact about the pool being closed
It was just a very nice hotel! None.
closeness to mall and autobahn breakfast should have been included in the price food not replenished in reasonable amount of time for the people there
The staff was excellent, very friendly and helpful. The room was simple but very nice with a big window. I appreciated taking into account that we were 3 people ( 1 child) and having 2 big twin beds. Thank you. Good location. It was a bit pricey though. All in all I'll come back again.
The staff was very helpful as we do not know good German language/.
friendly staff, cheery room
The breakfasts were good. my room 915 had a bad setup for the bathtub/shower. there was a small step between the bathroom and the room. There was a step near the area of the window so if you tripped you could possibly fall through the window.
The room was clean and a little bit bigger than usual. There was a big parkinglot with lots of room. Also close to the highway. The pillows were too soft, but we did get extra pillows. Next time we take our own pillows with us.
the restaurant food --it was terrible, worse than a greasy joint!
Tremendous and large variety of buffet breakfast possibilities. Staff was very helpful. Restaurant meal was recommendable. Water for tea at 9:30 was lukewarm, not hot. Linens on bed should have been changed in the middle of a four night stay, and extra shampoo, etc. provided then also.
I thought that the staff was tremendously helpful and very knowledgeable. I enjoyed breakfast and the overall cleanliness of the hotel.
The hotel was "Perfectly" located close to everything like public transport,old city,restaurants,shopping and also easy access to main attractions of the city. The rooms were clean and large,staff friendly and concerned about our satisfaction and needs.I Would give this hotel 10/10 None actually.Just that carpet was not clean in some places, we could see dark spots.
Very clean and comfortable. Right in the centre. Need an alarm clock. Also can be a bit noisy from trams and people out late at weekends
Friendly staff with excellent command of multiple languages Nice shower with great water pressure
Room was very pleasantly decorated. Just across street from Hauptstrasse to walk in old city of Heidelberg Hotel garage was a little difficult to get in and out of.
Room was large, neatly decorated and had a very modern large bathroom as well. The room was consistently hot and when you try to cool it off by opening the windows you were faced with a smell of burnt food mixed with cigarettes from a restaurant next-door. Do not stay in a room facing the courtyard. Our room was 126, which was particularly bad. Additionally the hotel walls appear to be very thin and we seemed to be able to hear noise from all over the hotel.
Overall cleaness of the hotel Tv was not working.
great location, the room is big enough for us, and the internet work very will.
The hotel was conveniently located. The room was very large and clean. Overall we thought it was a great value.
Excellent position, nice staff and comfortable room. Very good bakery really near the hotel with buttered pretzels!
We battled to find the address
Everything was great. Great location.
The hotel was new, the room was very clean, rather big for Europe and comfrortable. Spa fascilities were great. No airconditioning - it was hot and the hotel shoudl have AC at least during the summer months. Lack of at least a small pool in the spa to cool down. Must be a perfect place toi relax during cold weather months.
Room was so beautiful! Staffs were so kind. no freezer...
I loved that our room had a balcony that looked onto the courtyard NA
Nice hotel, good service.
Our room was large and light and pleasantly decorated. The bathroom was okay, and it was only a 23 minute tram ride to town (plus 5 minute walk to tram stop). Staff were pretty friendly and the restaurant was nice/somewhat plush. The area was a little industrial - Leimen is a bit of a whole in the Earth but it is very handy and the surrounding villages are nice. Given the roomy hotel and the nice development of the hotel grounds, you would have to otherwise pay a fortune for a similarly spacious hotel that wasn't in Leimen (there is nothing all that wrong with Leimen, it is just not as nice as much of the rest of Germany).The cuisine suffered from the typical lack of imagination when it comes to preparing gourmet food (i.e., the dogma that nice food needs to have one, or all of the following, in it: wine, meat, or goats cheese!). If you are a vegetarian wowser (as we are), maybe you should eat in town (though perhaps not in Leimen).
The spa facilities were good. The environment was quiet. The breakfast is OK, but a little bit overpriced. The day after the first night, the room was not done. The whirlpool in the spa area are not free of charge, although on the website it is indicated that the spa facilities are free of charge for hotel guests.
The rooms were spacious and clean. The property was elegant and comfortable. The staff was friendly and helpful. Nothing really negative. The location is a little bit weird since it's next to a ciment factory, but that did not have any effect on our stay.
Good value for money, good size rooms, comfortable beds, quiet location and a very nice restaurant.
Nothing was too much trouble for the Staff. Due to the lack of Air-Conditioning in our Room, they cheerfully provided a Fan when we requested one.
The staff were very nice, friendly and helpful. The room, Vermatt, was lovely and so different from any we have stayed in before. We will certainly try and stay in other Hip Hotels across the world. It would have been nice to have some tea,coffee facilities in the room although the water was a nice touch.
The room was unique and very spatious. We appreciated the friendly staff also.
Big rooms, great location, nice staff members The Breakfast table could have more selection of fruts, actually no fruts were offered during my stay.
The staff was very nice and the rooms were creatively designed and "fun". Location was excellent.
good location; unique room strange bathroom fixtures - didn't seem to be in style of room
Very good location. Breakfast was good value. Access by car difficult. Room we had was small.Poor lighting in the room & smoking was allowed in seating area outside.
The room was very large. We were in the Paris room which was good for a group of 3 as the extra bed was a proper bed. The room was very clean and well decorated. The front desk staff were helpful. We arrived late in the evening and the room was not heated. It didn't take all that long to heat up though.
Individual / unusal room decor. Good restaurant / bar. Excellent location on Hauptstrasse in middle of Altstadt. Difficult to drive to (in pedestrian zone). Parking was in underground carpark (limited vehicle height 1.80 m)
the bed was not comfortabe and had a hard time sleeping.
Nicely furnished and big enough rooms, convenient location, nice beer garden Reception could be nicer, nevertheless hotel is very nice, the first impression when entering is not good enough for 4 star hotel.
The hotel offers a wide range of services that are to high standards. The traveller arriving by car will appreciate the spacious parking. It is located right in the historic center allowing to return for a short rest once tiredness kicks in after sightseeing. Very friendly and correct staff (but avoid to show up late for breakfast; see below). Check out at 11:00; even though we had been kindly allowed to extend. The lady at the breakfast buffet visibly had not been thrilled by us showing up at 11:00 (end of breakfast buffet) and had been hesitant to serve breakfast "a la carte" even though it is mentioned as an option on the list of services. Best solution, also in terms of quality: take breakfast outside at one of the numerous cafes.
Recently renovated house, clean and spacious rooms, good location, garage, friendly and helpful staff. The hotel is a bit more expensive than some of its neighbours.
Excellent bright modern room but with classic style in a really good modernisation of an old building. Fantastic modern bathroom. Excellent breakfast at a reasonable price. Good bar. Very friendly and helpful staff with excellent english. Location just about perfect.
very neat design. felt very modern and boutique-y. parking ample and secure. hotel staff very friendly.
Ideal loaction with parking facilities. The satff were excellent & the restaurant extremely good.
the simplicity of the room very basic for the price
Excellent, quiet location in the old town. Quality fittings, very modern decor style combined with old buildings worked well. Excellent (if quite expensive) restaurant. Breakfast was very good. Staff friendly and helpful. Secure parking garage a boon. No
The Arthotel has a very central location in the city centre, only 5min walking from the main square. We had a "comfort" room which was spacious and stylishly modern. If you like a modern, taut design, this hotel is certainly worth staying at. The wifi connection was €10 euro extra and wasn't functioning properly.
I stayed in this hotel many times, and I like it very much. There can however be some noisy rooms (students leaving the bars / garbage being collected), specifically if you leave the window open. Luckily the air conditioning works fine.
I liked how they preserved the original building and in addition put an interesting addition. Breakfast was good and reasonably priced. Parking was great. Neat decoration with artwork throughout the building. Loved the super-modern design, but the bathroom setup was a little awkward as the door to the shower shared the same door as to the toilet. not for those who like 100% privacy in the toilet.
worth the price. location convenient to heidelberg (if you have a car). nice rooms. a small fan (ventilator) is required for the rooms as it can get rather hot in summer. .....we did receive a fan on the 2nd day of our visit on request
Friendly staff, good breakfast, very nice buffet Located on the outskirts of a small village next to main road, fitness facilities very poor, rooms quite basic and worn
The standard of service and facilities were just outstanding.
Quant, quiet location only 10 kms out of Heidelburg. Don't be fooled by the pitchers of water with orange and lemon slices in the lobby. I saw the receptionist fill them up with tap water.
The restaurant, very very good food and service! The shower cabin was too small, Im 205 cm high so I was standing with my head in the sealing and the cabin was too small!
Will stay again!
The room was very clean and the staff was really friendly. The air conditioning had gone wrong, and the room was very hot. We wanted to open the window tonight, but the road next to the hotel was quite busy.
Nice rooms, convenient location when you are driving. Value for money.
Very friendly and helpful receptionist.
this hotel cannot, in our opinion, be faulted an excellent chef but he cannot cook and omlette, otherwise, brilliant
nice hotel, quite street, good location, helpful staff, value of money, definitely will go again there isn't any water cooking facilities, a kettle would be helpful
The room was clean, nice, and I had an excellent view of the city from the 10th floor. The restaurant staff made a mistake the first morning by letting us in for breakfast without informing us of the 18€ per person cost. They blamed the fact that they were busy and then tried to charge us for the cost. A short discussion with the front desk rectified this problem.
The staff was helpful and friendly. It's not too far from the old town (15 min walk). Parking is expensive though street parking is available. Internet is expensive (Euro 10-20) and is slow even with the "premium" option. Cleanliness not up to the standard expected of a Euro 140+ hotel.
The restaurant is very good!
Staff has an excellent attitude, they even let us checking in upon arrival around 9.3am. The hotel is modern and comfortable. Breakfast was also very good. Nothing really. Would love it in the heart of old town, however it is closed enough.
location and rooms no
excellent stay the bath towels
Its really central and the room is a good size. good value.
Friendly and helpful front desk staff. Very noisy location. Outdated bedding. Mattress springs poking throught the bedding.
Too expensive to use WiFi
It was quite ok, the room was clean, and the hotel staff was good and professional.
Great location, just a few minutes walk from the centre. Good personally service and excellent decor.
The hotel has an amazing view over Heidelberg and includes stunning rooms and really friendly staff. It's a little on the pricey side
Beautiful & attentive to details decoration; outstanding & proactive guest service;
It's location was perfect oberlooking the old town which was just a 5 minute walk away. The hotel itself is excellently presented and the staff are extremely professional. It offers a spa which we didn't use, rear gardens with a summer house and jaccuzi again we didn't have time to take advantage of these facilities. Room very comfortable and clean. The fact that the carpark attached to the hotel was charged to you at at rate of 15 Euro's per day. It is incredibly small and I feel that the charge was unneccessary given the cost of the hotel.
Quality suroundings, amenities & location.
it was a marvelous hotel very fine designed which covered all my expectations , small but fine . tip ask for a suite over viewing the river !