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The grounds surrounding the hotel were lovely. The hotel was very cold. ladies were wearing partners jackets to keep warm over their party dresses. The bar staff were not very helpful. We had to wait over 20 minutes for someone to come and take our order for drinks.
Every member of staff we met greeted us with a smile! The manor house was warm and welcoming, nice relaxed atmosphere in Oakes grill restaurant, and good food. The bathroom was poor for a 'prestige' manor house room. In need of refurbishment, and get rid of the plastic curtain that stuck to you in the narrow bath/shower - far from luxury.
Afternoon tea in the library was a sheer delight. Ambience was that of the English country house this once was; nothing was fake, from the decor to the friendly welcome of the staff. Breakfast was expensive but no more so than many lesser hotels we have stayed in. There were not any bad points. I was born to lead the five star lifestyle - in my dreams, but just for for a little while I was there
Very good, friendly staff, great food, if you upgrade make sure you go the whole way and go 4 poster bed suite!
The location was fabulous, food extremely good, and the rooms were very clean and comfortable. Not only an excellent hotel for a leisure break but also ideal for business meetings / conferences.
Gorgeous surroundings, friendly staff only stayed for one night but was a lovely relaxing break from the real world! Window slightly broken, cold air coming in
grounds, bed hoover left in hallway all day and night from cleaner. spider web in the shower ceiling and in the hallways
The golf course was great and the staff was very nice to a fault.
The setting. The good size of my room. The excellent attitude of reception staff. The pool which was of a wonderfully clean and kempt standard. There wwere no hot drink facilities in my room! unbelievable for an allegedly five star and pricey hotel.
Location, excellent breakfast buffet, good food in evening offerings Unable to call internationally and night staff had no clue about solving situation.
The breakfast was a 10/10 night staff on reception left us waiting for entry into the hotel, until he had finished a phone call. Barman ignored us when we tried to order food and drinks and served a customer who had obviously been in the bar all night giving tips to the staff! Night staff were very poor to say the least!
Room was comfortable, cosy and very clean. Lobby/bar area was cold, was freezing outside but maybe heating could've been turned up.
No obvious directions from the airport terminal to Ibis Hotel for guests not arriving by car. There is a regular bus service (stop en route to Parkway) but it isn't well promoted.
Location for airport. Good bar and restaurant area unusual for an Ibis. Usual Ibis cleanliness.. Watch out for the pricing policy. The published rate is a fiction. Always book in advance to fix the rate.
the bed was really comfortable none
Nothing The room was very small The shower was very small Nothing was good about this place
We arrived late and the staff were welcoming, friendly and gave an excellent service. Location very good. 24-hour bar a great asset. Room was much too small, very clostrophobic. We stayed in room nbr 106 (ground floor), window faced the car park and we had no privacy - only if the curtains were drawn. Curtains were damaged and did not close properly. Price of gbp 79 far too high for these standards.
perfect location for very early flight next morning
Friendly staff at the reception. Within 10 minutes' walk from the Luton airport. We sat at the hotel restaurant table for 20 minutes without even being noticed by the staff. And oh yes, we tried everything except shouting. They just walked on by, so we left to dine elsewhere. The Internet tv image resolution was lousy and the tv channels did not show properly (antenna or cable defect?)
It's less than 15 minutes walk to Luton Airport The bed in the first room they gave me apparently hadn't been changed from the last occupant since it contained several long black hairs. I asked for a different room and was given one, but this changeover ate into the five hours sleep I was already limited to and should not have been necessary.
Restaurant staff seem to be bothered by our presence and not too will to see if we required service at all or not
The location from the airport, very convienient. Ideal for a business person or a family looking for a one night stay. Staff very friendly and efficient There are no complaints
The hotel itself is grand and beautiful with lots of character. The staff were very friendly, the room was comfortable and the food was delicious. We loved pre dinner drinks and the atmosphere in the lounge with the fire burning. The swimming pool and sauna and steam room were great. The jacuzzi had the most powerful jets and we thoroughly enjoyed being the only guests that afternoon as they only just opened the pool. The walk around the hotel is lovely with the secret garden making it more attractive.
The buildings and grounds are superb, the spa is very good but most importantly the staff were very friendly and helpful, particularly Anthony at concierge.
Please write at least 15 words
There was insufficient lighting in the bathroom and bedroom to make up. Please please allow pets!
Luton Hoo is a superb hotel The staff are excellent and very professional the buildings impressive and the dining rooms spectacular .. we did not play golf but we did think the course looked very boring ...the spa was wonderful and the rooms very comfortable and extremely spacious We had a room in the coach house [ an ungrade not asked for but offered ! ] It was above the pro shop of the golf course and very noisy [ beware ]
Hotel was Luxurious, Staff friendly and Spa facility amazing, would Highly recommend. No, all good
- Pet friendly - Beautiful building with beautiful rooms and beautiful gardens - The kitchen is just regular - We had to queue for the breakfast because the room is too small - We had to reserve even for the 5 o clock tea hours in advance
i booked for my 21st wedding anniversary as a surprise for my wife. The entire weekend was absolutely brilliant, outstanding historic building, great facilities,wonderful staff, fab food, we enjoyed the spa too. We will recommend to freinds and return without doubt. no
Every aspect was ideal for the peaceful, luxurious and celebratory stay for which we were looking. The management of the restaurant seemed to leave something to be desired. Whilst the staff were pleasant, helpful and courteous, many of them appeared to be wandering around aimlessly as if they did not know what they were supposed to be doing. Further, there must surely be something to be said for guests to be allocated tables for the duration of their stay, rather that allocated haphazardly at each meal.
The restaurant in the hotel, The Wernher, was superb. The food was totally excellent. Worth every penny! The service was very good too. The hotel itself is beautiful , inside and outside. The grounds are lovely. When i booked, i was given the impression that the room would have views of the grounds,as that was part of the room description. But we were given a room that was far away from the grounds and below the ground floor. But the room itself was gorgeous.
For a stately home it had a homely atmosphere.
The food in the bar area was excellent as was the inclusive breakfast. The grounds of the hotel are mahnificent The rooms are fairly small, but this does not detract from the experience
Breakfast was very good and staff friendly. standard room small. There were 2 weddings on the day and night we stayed so was unable to access the bars or eat there.
Facilities, good breakfast Room was very small (single room). Lack of TV channels (5 only).
Qietness Rooms need modernising
The hotel is lovely Staff were not so good. We left a phone in the bar and one of our associates handed it to the barman when we eventually got it back the sim card and battery was missing, the hotel manager would not call the staff in question that had the phone to come back to the hotel so we called the police. Another lady in our group her handbag went missing again the police were called half an hour later the bag turned up by a member of staff. When the tables were being cleared a camera went missing, that never turned up, again reported to the police.
Great personality Rooms reminded me of a 'Hall of Residence' but were clean & functional. The hotel bar was in complete darkness and locked up at 11pm
The location and grounds were superb. Having breakfast overlooking the pond was very pleasant. Staff very friendly. There were 2 bars but both were being used by 2 different wedding parties. No opportunity for drink in the bar.Had to walk across courtyard to rooms from reception- not good in sub zero temperatures.
The architecture and beautiful grounds No
we weren't told anything about breakfast times so their for missed out the following morning. The room was booked a superior double room but could see what made it this, bed was a bit uncomfortably but ok. The bath room was very modern with one small down side the size of the sink. it was barrly deep enough to have a proper wash.,
Clean and comfortable There was an issue with the hot water but this was dealt with very quickly by maintenance. Bathroom was a touch out of date.
Convenience. Restaurant good for what it does. Order off the specials board. Very well sound-proofed.
Ran out of things at breakfast time
nice having a bar, free breakfrast buffet, coffee and tea started at 430am. Very friendly and helpful staff.
Hotel is very near to airport and i was satying to pick up some friend of mine and it became very easy for me .
Excellent location by the airport, nice and professional personnel, professional services, clean
Excellent location close to airport. Very quiet and comfortable room with good shower. Complimentary breakfast was fine with good quality ingredients .On a freezing cold weekend, the hotel was very warm and cosy. Whilst dinner was of acceptable quality, the menu was perhaps overpriced because of the captive market. I do resent paying £5.90 for a glass of not very good wine.
the attention given by check-in staff and the comfort of the rooms,good food none
closeness to airport, clean, efficient room no warning that there would be a charge for parking the car overnight check in staff short on charm!
Location location location Nothing bad
The staff were helpful, and the room was very clean and well-equipped. It was convenient for my business meeting. Lack of sufficient on-site parking. Having to pay extra for Wi-Fi.
Nice clean new hotel Didn't like disabled bathroom - no bath! Also, lighting in bedroom was awful - does anyone try putting make-up on when designing these things?
Comfortable room. Lack of on-site parking, you have to use the public car park across the road.
Pleasant room Food was bland and lacking in quality and imgination - and is real issue in choosing whether to use this hotel again
Comfortable clean rooms
No on parking facilities
Engaged staff. Very little on-site parking.
Good value, well positioned for getting around. Comfy beds, great shower.
New hotel - so room was clean, equipment was modern and worked well. New hotel - no adequate payment facilities, lift broke down (we were on the fourth floor), not all of the menu was available.
Very helpful female cleaning operative Paying for parking for nights there.Hotel allowing escort ladies into premises
The Hotel and room was sufficient for my needs as a visitor to Stevenage for business purposes Did not have onsite parking but it's not really an issue as a local car park was 100m away
The window in our smoking room couldn´t be opened
Bar open late and friendly staff No shower gel ,reception could not supply an iron and iorning board so made us very late for party,breakfast was very limited with no cutlery only small plates , slow toasters and dirty micro wave
comfortable - friendly staff
I like the service which was provided was very good. Just the general hotel was the best of my stay there was not anythink i disalike about the hotel
Express by Holiday Inn always have large well rooms with good bath/shower rooms Breakfast coffee was poor for price of hotel. The arrangements for collecting breakfast were crowded and cramped. The hotel parking was in fact in a supermarket car park and had to be vacated at 10am
I stayed in room 403; however, there was noise from an air handling unit/compressor on the roof above my room which was not acceptable.
checking out reception staff not aware of my booking, no iron/ironing board available
i had to be transferred to a new room because of a very strange smell !
Very nice room with upmarket fittings. Paper thin walls between rooms. You could hear everything going on. Very poor breakfast that doesn't do justice to the Hilton brand. Surprisingly the breakfast was no better in quality over a premier Inn. Premier Inn comes out on top in terms of quietness. Their doors don't slam.
Nicely decorated reception area and room. The location isn't great for central Luton.
so the bed was very comfortable as was the room in general the view from the room wasn't fantastic but thats a stretch to find something wrong to say
For the £65 I paid I wasn't expecting one of the best hotels I have ever stayed in and I include in this list some prestigious 4 and 5 star hotels and lodges. The room was large, well appointed, the bed supremely comfortable, the shower large and like standing under Niagara Falls and the free internet access and widescreen tv were an added bonus. We stayed in the hotel for dinner and were very impressed with the quality and value. Breakfast at £9.95 was also excellent. I cannot fault any aspect of this place and would highly recommend it to anyone. Let's hope that once the smell of fresh paint subsides the staff are equally enthusiastic.
Lovely room, excellent value for money
the perfect comfort of beds, the cleanliness of the room and bath, the restaurant and its prices No bus to and from the Luton airport. Distance to Luton Airport; although on websites it says the hotel is pretty close to the airport, actually it is not that close.
Hotel staff very friendly, room very clean and comfortable
chack in took too long
Lovely new and clean hotel, friendly porofessional staff and a very comfortable night. The restuarant is large and rather lacks atmosphere. £9.50 extra per person for breakfast a bit expensive so we gave it a miss.
Clean. New. No bar facilities in room. No bar late for customers. Cold reception. Staff foregin and not very warm on arrival. Food awful
the cleanliness of the room and facilities in general was quite impressive the shower was faulty in my room, sort it out guys! it's an unnecessary blip on your otherwise unblemished record
Good quality hotel with a very good resturant and helpful staff Some room rates do not include breakfast
Staff actually smiled & helpfull breakfast choice could have been better.
i cannot pick anything in particular. the stay was good
Room was clean Toilet bowl was in need of discaling.
Easy access from Motorway, pleasant surroundings Unable to control temperature in room, heating either on or off. Breakfast staff not very attentive. No female sanitary products in Ladies toilets.
breakfast need more parking space
Exceptionally clean, just been renovated to high standard, lots of extras in terms of toilet,ies and huge large room ; very good value for money loved the plasma tv children in longue and just by bar ,they were very loud, so went off to our room
Efficient hotel - clean and comfortable with reasonable breakfast - staff were friendly and the location convenient.Would use it again if in the area
The friendly staff whom all went out of their way to see that I had a good stay at their hotel. Also, having the Xbox 360 with Toy Story 3 programmed in it, in the lobby was an excellent idea as it kept my 6 year old son occupied while I entertained guests in the adjecent lounge. Nice touch! I usually choose hotels that have fitness facilities. However, there was a pool there but I was a little dissappointed to find it closed forthe season. This however was not the fault of the hotel as it is an outdoor pool and thus can only be opened seasonally.
Found the booking on line to be very good as you didnt have to leave any deposit and as long as you gave fair notice to cancel you could without any hassle. Not many bad points just observations really.not enough pictures of the rooms on line I do like to have an idea of what it may look like.however we were not dissapointed.
Well appointed quiet rooms with very comfortable beds. Good attention to detail in rooms and individually themed, e.g. Japanese, nautical. Friendly reception and generous amount of parking. Apart from being able to request continental breakfast in room there is no catering but you do have a mini kitchen. Didn't bother us at all, as we much prefer to get our own food and there is a huge Sainsburys just 1/2 mile northwards. Nothing. It was a perfect guesthouse.
The rooms were spotless fresh towels everyday and the kitchenett was just what i needed. everything was perfect i have no complaints
The Staff were very welcoming as always. Room clean and fresh Nothing
The room was better than expected. Nice, clean and perfectly equipped. Good bed, The lady of the house had stayed at the reception until my late arrival and was helpfull with any questions. I would have liked breakfast, but at least there was a kettle, there were teabags and coffee available.
No one on reception twice I needed some info and could not find anyone. Shower was only running cold water in fact there was no hot water at all, no telephone in room or alarm clock tv didnt work.
Warm welcome, clearly family run. Lots of personal touches. Clean, comfortable & nicely located
Very clean and modern and the man on the desk was very friendly, good value for money
Convenient and easy to find - very friendly welcome and everything explained to us. Spotlessly clean and newly decorated. Excellent in every way - only thing I would say would be to change the towels in the bathrooms to ones of better quality as they were thin and cheap and let the room down.
i work away from home so all i wanted was a clean tidy room. no
Excellent food Very small sinks with shelve in the way.
The room was very clean and comfortable, but the shower was a bit small. Excellant breakfast, with a huge choice. There were some guests staying that obiously had no consideration for other people..when they came in at night they slammed the doors, put on the telly loudly and carried out a conversation which we were able to hear through the walls. Unfortunately this disturbed our nights sleep.
Friendly staff and very good value for money
Friendly staff, good location.
A comfortable, traditional hotel in the old town area of Stevenage, it was my home for three weeks.
As one of the few hotels/B&B's which allows dogs, it was very nice to stay in a place that did not shove you in a grubby room. This hotel was located in the area we required and was close to the old town of Steveange. The breakfast cook was very nice and friendly.
Close enough to walk into old town. Too close to busy main road, bathrooms too small, bar and restaurant closed when understaffed (no staff)...
Good location near the old town The room was noisy at night as you could hear everything driving past on the main road. Breakfast wasn't great
the location of the hotel was at walking distance to the nearest pub and:or restaurant where you stille could eat something in teh evening as we arrivded at about 0800 from duxford airshow
Breakfast service was very good - parking excellent - quiet location Not enough manoueverability in room 15 and the en-suite - some dust on top of trouser press - otherwise clean and quality bedding - well done abbington
Staff good, room good Mattresses are crap. Came away with ba back.
Nice bedding and colour-scheme/ambience of room good Range of tv channels Good eating place attached Shower not powerful
The Premier Inn was very quiet even though it is right next to a railway line. We stayed here 27.11.10 and 28.11.10 - temperatures outside were below freezing but we were comfortable and warm in our room. There is a nice Beefeater Restaraunt next door for meals. We would use this Premier Inn as we have family living in Welwyn Garden City and it was very convenient also for a train trip into London (25mins)
Everything was as expected for a one night stay I,and a few others complained about being served cold breakfast at 08-12 in the morning
It was cheap, the staff were friendly and verey helpful and the room was comfortable. My husband particularly liked the king size bed as he is tall! It was a lovely quiet location but close to our venue for the evening. Good special offers for dinner too. Nothing negative really - we didn't have breakfast as we weren't hungry enough to do justice to the all you can eat price!
Pillows too high and hard
The rooms are basic, but very clean. The staff were excellent, helpful & friendly. The Breakfast was also excellent, there was a lot of choice and you could help yourself. You could not view the telly and use the mirror (to do hair/makeup etc) at the same due to the location of the mirror.
Cleanliness, practical and reasonably priced I was disappointed that the advertised £29 did not apply to me even though the In was not over crowded. Had the price been skightly lower I believe you may have had more quests for the Saturday
The breakfast Buffet was poorly organised. We had to ask for plates and cups and also hot water for tea. the tables were not very clean either.
Clean And warm ( too warm maybe)
Let us have our room early which was an appreciated bonus warm plates should have been available at breakfast. The hot food became cold very quickly
Staff acomadation None
The decore was clean and the accomodation very roomy, with a lovely big bed, and I liked the wooden embellishment to the bathroom wall, - it made us remember we were in the stable block! The only thing was the lighting - the warm low light created a pleasing ambience, but it would have been nice to have made it brighter at times.
The staff were friendly and helpful. The room(s) were great, and the breakfast was fantastic We got lost twice trying to find it!
The room was just what I expected, Very clean & comfy. The staff helpful. The hotel is in great Location for resturants & bars. None
Friendly staff and an exceptional restaurant
Everything. Could not fault anything. Nothing
Everybody is so friendly and helpful - anything seemed possible! Food good and straightforward. The very convenient position did mean a bit of traffic under our bedroom window: perhaps we should have asked for a room at the back.
Very relaxed and friendly hotel and staff. The room could have done with a good dusting - especially the blinds.
Staff friendly & efficient. The four poster bed and bathroom had claw foot bath. Provided extra toiletries when requested.
Convenient for my palce of work. Good access to cnetre of Hertford if you need it. No parking in street Parking was in a multistorey until I challenged that I had prebooked a space. the night staff guy was excellent. meet me at the door, jumped in my car (reason was it was a very hard location to find, remote from hotel and questionable security). Helped me with luggage and served me drink and meal and reception. He did well. Day staff not as good. Poor breakfast table. Good al a carte menu. During meal dray delivery. left doors opens to shopping street, cold air, left floor hatch open whilst blockinga ccess to door to bedroom with barrels and displaced furniture. Room was comfortable enough but areas that where dusty. Asked for breakfact refund as the room was with two brekfasts but was refused. Street and bar below rooms could b
The rooms were really comfortable and reasonably spacious. We were made to feel very welcome and this was one of the better places we have stayed in Hertford. Didn't really cater for our early start on Monday morning and at the advertised start to breakfast (7am). The chef hadn't turned up. Parking is in the nearby multi storey.
Really helpful staff, good food and menu. No parking but multistorey car park convenient to hotel. Near to cafes and restaurants on busy high street A little under-staffed - no-one on front desk to check you in early morning or evenings meaning you had to go into the adjoining bar to find a staff member.
Too Hot. Heating needs better control
Staff were very helpful The post code was not reflective of the actual location. Food was over priced for the actual content.
Recently refurbished rooms One member of staff not up to standard
Hotel was as described and had lovely gardens - very enjoyable on a warm evening Staff were very pleasant but staffing levels seemed a bit low - service was a bit slow in restaurant and morning paper was not delivered - we collected when we were checking out.
Convenient location, comfortable room, pleasent bar / lounge area, good breakfast decent dinner. Never quite sure whether the restaurant was open or not. The information in the room said closed Sunday evening but it was in fact open.
Quaint, rural setting on the edge of town - real British character Wake up call performance was terrible - from did not receive a call to call coming 45 minutes early to calls coming when I did not ask for them
Club annual dinner - great value, well presented. Staff too young and inexperienced
Friendly staff, good food, nice rooms, excellent value for money and a very friendly atmosphere. The whole hotel was well presented and I would stay their again.
Excellent evening meal Had to make own tea at breakfast.
The staff was very kind, and helpful! The rooms were comfortable. During our stay the hotl was under reconstruction, the workers were a little noisy. The breakfast serving was clumsy.
The breakfast was OK Very Noisy, road traffic, trains, banging doors from the bar below. Restaraunt not open for dinner due to refurbishment, which it badly needs.
As commented. Bad description of location
Good breakfast, room clean but lacking in maintenance - see below. The most uncomfortable bed I have ever slept in - the base had plywood screwed to it for support, the matress should have been skipped years ago. Shower/toilet floor tiles loose and cracked. tv picture very poor.
The hotel was clean and central to Luton. We used it purely for "a bed for the night" before going to the airport in the morning. The rooms were simple but had all we needed, bed, shower and TV. The hotel is noisy, both through loud music in the bar and the traffic outside (only single glazed windows I think!). However you do get what you pay for and what can you really expect for £40l! If you want a luxury hotel don't stay here, but if you looking for a cheap and cheerful hotel then this is as good as any.
Really big room, bath in the bathroom, not a shower as you usually get. close to the airport, you can get a taxi for 5 pounds. Noisy at night not because of the train or planes but because of other customers coming back late at night at taking showers at 1-2am, extreamly noisy plumming
Staff were helpful - if somewhat disorganised. The location of the hotel (between the railway line and a main road) made it extremely noisy. The rooms and corridors were smelly. The hotel seemed to be in the midst of refurbishing some function rooms - the bedrooms also badly need to be updated, decorated and recarpeted.
There was adequate parking next to the hotel. The room was ready on arrival. Staff friendly and helpful. Nice room. Breakfast was good. Our room was directly above the bar and on the night of our stay there was a DJ and disco. The noise was loud and the base made the floor vibrate, however, although it did not prevent us from sleeping because we were really tired I feel that other guests would find this a problem.
Clean sheets and comfortable bed. Pleasant and friendly check-in person. Asked for quiet room but were given one on main road and next to a noisy couple despite the hotel not seeming to be occupied by many guests on the night. Difficult to find hotel due to no name on the building. Dirty carpets in room. Electronic safe advertised but not in working order. Walls very thin, could hear every noise from next room, and I mean every noise! Wake up early call requested but not received. Stains on room ceiling. Noisy late music from downstairs bar until late. Pictures of hotel on internet very misleading. They flattered the actual condition of the hotel.
The room was clean and spacious with tea & Coffee facilities. Normal check- out time is 11 A.M. but they allowed us in our room until 12.15 (reluctantly) and provided storage for our cases until we departed for the airport in the evening. There was loud noise from the Bar on Saturday Night but Sunday Night was fine. Last breakfast is served at 9.00 am., which is a little early for people on a leisure break. My sister asked reception if she could buy some milk (we had run out in the room) and was told to go up town, they could not give her any. Perhaps they didn't have any.