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good location in the centre. very comfortable, nice rooms, friendly staff ... perfect
Breakfast buffet is very good and the staff is friendly and helpfull. Good location and the connected restaurant is very good. For my purposes I selected too small room. However I'd like to stay in this hotel again and have already reserved a bigger one.
Beautiful lobby, good location to go to dortmund center, nice breakfast... no airco, and unfortunately the day we arrived it was almost 30C.
convienent and accesable from the main station, reasonable facilities
Friendly reception staff and helpful with information that was asked off them. The hotel has free internet access
It's ideal location for shopping , business and tour.The level of service is very good.The hotel is clean and comfortable.I really liked it. It was very good.If some not , just ask reception and they solve it soon.
your location and the bar 1. no air conditioner, 2. stale air, 3. aclcohol was refused for visitors/clients, 4. too small parking lots, 5. no printers in business centre,
The way staff resolved problems- see below The reasons for the poor ratings relate to the lack of air conditioning. During my stay tempratures in dortmund were 30 degrees, plus. I was unable to get an sleep the first night, due to the heat in room and lack of air. For a supposingly 4 * hotel this is unacceptable. Saying that when I complained the next day, the hotel staff placed a fan in my room that resolved the problem (hence excellence ratings for staff). There were also problems obtaining wireless connections in my hotel room- although, again this was addressed satisafctorily by hotle staff- I was provided with a cable connection.
The hotel enjoys an ideal location between the shopping streets in the centre of Dortmund and the railway station. It is large, contemporary-style yet fairly impersonal, with a touch of luxury that would not seem out of place in the centre of London or Paris (but which might be a bit too flashy in a provincial, industrial town). The double rooms are also large, well-appointed, sound-proofed and very clean. The bathroom is also quite large, as it has not one but two sinks and a bathtub+shower. The Bulgari toiletries are really appreciated and show once more the hotel owners' attention to the little details that matter. The breakfast is very good, varied and plentiful (but a bit expensive, at 18 euros per person).
the room was very large and comfortable The cafe bar was a separate business and did not open until 5.00 pm
Spacious and comfortable room.
Kind service by hotel front desk staff was impressed. Only one thing is the quality of meal served during the dinner but breakfast was quite OK.
the staff who were always helpful and willing with a smile.
I found this hotel to be an overall pleasurable experience, with excellent facilities and staff that were warm and welcoming. Te suit was outstanding and the spa a real treat. I thought the location was perfect, close to all amenities and easy to find after a beer! I would definately stay there again.
Bedroom Suite was as described on the website, very spacious and very comfortable. Location is ideal as it is just 300 metres from the main train station and 5 minutes from the centre of the city. The perfect location for business or pleasure. No complaints. It ticked all the boxes for my trip.
The spacious room
the room the food
Friendly staff. Clean hotel. Value for money. Hotel bar opening times. Should be open earlier.
hotel, comfort. it was my second time over there and its a pleasure to go there.Suites are very pleasant. i didnt like the fact that the staff made a mistake giving two rooms for me and my fiancee ( we just ordered one) and they did not even apologized for it...in fact they even tried to trick us to pay both rooms.i did not like this inconvenience at all.So when the staff is wrong, its ok everybody makes mistakes, including me, but we should all apologize to each others if so especially them because they are supposed to work for our comfort, not to be right by pride or to trick us...
A great hotel very close to the congress center, central park and a 15 minute walk from city center. Free parking and great breakfast (not included). Corridor noises could be heard in the room, the Wi-Fi was expensive (didn't use it), the double room had 2 separate beds.
Easy to access, friendly staff
Defintelty stay here again
I like that the hotel is really close to the highway. The floor carpet in the breakfast room is the horror sooooo dirty!
beds were perfect-good quality, duvets instead of sheets with blankets, bathroom was very nice,like new although not new, breakfast was great value-excellent quality and enough choice no fridge in the room
New, clean hotel. Next to Starlight Express Show. Breakfast expensive.
The friendliness of staff good service Close to town centre.Next door to Starlight Express.
The reception staff were very helpful and efficient when booking in and checking out and everything was as it should've been. Nothing - everything was lovely.
easy to reach
Clean and quiet, good breakfast, parking on site What is it with these European showers? Is there a design requirement for half the water to go on the floor?
Very comfortable rooms and very good position in the city.
Very helpful staff. At breakfast the service is outstanding, especially from the longest serving ladies.After our 6th stay we're treated like 'family'. In the beginning every guest was entitled to a travel card for the entire Ruhr transport network as fare as Duesseldorf Airport.It is a bit sad that this has been stopped.
The room I had was quiet and comfortable. It had tea/coffee facilities and fridge so I could keep some of my own food in it. The staff were very helpful and courteous. The location is good as it was across the road from the station. I did not have a chance to eat at the hotel so cannot comment on the food quality but the breakfast buffet looked good and the dinner menu had some good choices.
the location is exellent , its near the main train station and the shopping area . i didnt like the services it was poor and they dont have dry cleen in the hotel they take it out side and it takes more then a day to come back , and you should ask them for your dry cleen to bring them back to the room they dont bring it back
Extremely helpful and friendly staff, comfortable beds, excellent breakfast We found the heating in the rooms too high and also would have liked some drawers or shelves for clothes and belongings
Breakfast Reception service, minigym has two machines :). Towels
Modern, clean and comfortable hotel. Excellent breakfast. Nice staff. Garage access is tight and a little spooky especially for women.
I thought the staff at reception were superb – kind, polite and extremely helpful.
Location is excellent, bang opposite the main central railway station NA
The hotel is spotlessly clean and tidy with good parking and friendly staff. The large rooms are comfortable and nice grounds to the hotel. The location on a retail park with Ikea, McDonalds and other stores many put some people off, but it was easy to find and the location was never a problem for us, far from it. Nice American Diner walking distance away for great breakfasts and dinner. The charge for 1 small dog in the room at €10 per night is a little high, especially as she slept in a fabric kennel, would have been better declared in advance.
friendly staff road noise
The initial welcome was friendly and the staff we met during the rest of our stay were cheerful and helpful.
Pleasant staff and friendly atmosphere. Room was clean and in line with specs.
when I arrive in the Hotel the roon was not available, then me and my friend had to sleep in just one roon, instead of two that I had requested!
easy to find, large rooms, confortable bed
It was close to the Westfalenhallen The underground parking was very narrow and expensive.
easy to reach Iduna park stadium, 10min walk. we luckily met Shinji Kagawa at the reception in the hotel just after the match with Volksburg.Hotel stuff recommended us a nice Mongolian food restrant near the hotel. Baby bed. Nothing.
the general standard of furnishings The double bed turned out to be two singles pushed together. The TV was a little confusing to operate.
Breakfast was excellent, my room was very spacious, with a superb bathroom. The layout of the bedroom was also good, and I loved the Reception area with its Christmas tree and festive atmosphere. The glass elevators are also very attractive. Room 308 did not have any drawer space to put clothes in, only hanging spare in the wardrobe
Very quiet and comfortable hotel with decent sized rooms and very professional personal. Very nice breakfast.
I love the bath tub and the beds are the best I´ve found. My back hurts a lot but I had no pain in the morning, which is a miracle. We slept to well and missed breakfast the two mornings we stayed at Mercure Hotel. We also missed the train to the airport because of this :)
some of the staff were very nice and helpful; The gym is a joke, dont even think about bringing your gym-stuff; During my stay it was very hot in Dortmund and there is only this mini terrace out front the hotel in the bare heat, no umbrellas; I found the bed too short (they should check out Hilton or Marriott for their beds!); the TV too small and old; this hotel needs to loose a star and be downgraded;
friendly staff, good location, faultless service.
very spacious room, very clean
Nice sorrounding, excelent staff, perfect breakfast Size of the rooms
The quality of the room, amenities and breakfast is excellent The personel in general was very gentle. But at check-out we were asked to pay theparking (even our rate included it) and the person at the front desk was not nice at all: we showed our reservation (which was in french) and she argued that she could not understand french so we would have to pay the parking. At the end she agreed not to charge us but she was not happy about it, and not nice at all. Such a hotel should always have helpful staff that fullfill its customers inquiries and needs in kind way.
Just a brief overnight stop but food and service excellent
Friendly staff. Superb swimming pool/spa. Excellent breakfast. Internet access too expensive.
The staff was very friendly and helpful. The room was very comfortable, clean and modern. The location was very convenient. The in-tub shower was awkward due to limited size of glass partition.
Cleanliness, modern, comfortable. Very friendly staff. Good location to the westfalhallen. Tea/coffee facilities. Room service was quick and lovely well presented. I would recommend this to anyone.
The usual Hilton high standards with excellent staff, all of whom spoke perfect English. Great location overall. Although slightly remote from Dortmund centre, was easily accessible by underground, that was only 5 minutes walk away.
Large swimming pool. Great breakfast. Far from the city center.
Location. It is perfect if you wish to go to the Idulna Park Stadion and well connected to the city centre. Breakfast was good too. Common areas are not too welcoming
The hotel was situated ideally for my stay i attended a racing pigeon convention and the hotel was not more that 10mins walk to the arena that it was staged so no transport costs. Also the staff and room service was excellent during my stay.
Staff was very courteous. The room was very spacious with a large window and nice view.
Good facilities, clean and helpful staff. Please note room cooking facilities were of no interest hence value for money rating, if I'd wanted such facilities then I'd rate higher: excellent. Restaurant menu for dinner given standard of hotel and prices was a bit uninspiring. Pity can't include Breakfast in room rates, appreciate given catering facilities in rooms this may complicate the companies business model. NO Kettle in room! Some organized bicycle parking in underground car park would have been good althoguh I was able to use car park, getting bike out was a fag as I had to carry it up stairs, gates only operate for large metal items (cars), but again staff were helpful in this aspect..
I liked the location and the rooms were nice and clean . I liked also the kitchenet in the rooms .
The hotel was very clean, staff were extremely helpful and their command of English excellent. Very conveniently situated and would definately visit again. Minor point - as non-smokers, it was not very pleasent having to walk along the ground floor corridor amid the smell of stale smoke.
every thing what a guest expect no
The hotel has its own parking celler, available for €7 pr. night, which is great if you haven't got the required Umwelt mark for your car yet. The staff spoke excellent english, and where very friendly and professional. Also, facilities were superior to many other hotels in the same class, so there are lots of reasons to visit this hotel.
Breakfast was excellent. Lots of choice. The outside appearance wasn't so appealing. The initial impression of the hotel was not so good. However once inside the hotel was found to be quite comfortable.
The staff are very helpful on the front desk I booked a room on this site for double room single person and got a room with 2 single beds join together and the blacket was very small and a single got less then 5 hours sleep
The hotel was well situated for attending a concert/show. Staff at the hotel not very accommodating, in particular the manager. Internet access available but unreasonably expensive. Parking is expensive given the location, and on-street parking is not always available. Facilities are very dated. Some of the rooms on the first floor are not accessible by lift; stairs only.
Calm Funny having an empty minibar / ridiculous
the comfortof the room,near the congresscenter
A lovely hotel, beautiful setting, near the city centre
The building was pretty the food was good the staff very helpful The bed was very hard
Privacy and location.
The bottle of champagne as a honeymoon gift was lovely.
Comfortable - Good breakfast Arrived around 11pm, and found there was no hot food available
Park near the hotel
The air conditioning wasnt woking in the hotel over the weekend.
Very helpful & pleasant staff
I was there for 2 nights. I don't travel to Europe very much at all so don't have a ton of comparisons. Overall felt like an American hotel except gym was very very limited. Nice staff that spoke English fluently.
The twin bedrooms are very comfortable and relaxing
The cleaning staff opened my door twice early on a Sunday morning ...
The room was good. But I expected it much bigger for 5 star hotel. The room had no bath, just a shower.
Nice and clean room, got nice deal via Bookings.com, good value for the Sunday brunch at 17 Euro. ... guys you said four questions ! bye now
the location, since we spent time in the arena
Modern furniture Very clean bathroom
Bathroom could have been cleaner, toothpaste on mirror frame from earlier costumer.
The best thing about the hotel was the friendliness and helpfulness of your staff.
Cheap, Cheap, Cheap................................... Needs to be cleaned!!! Dusts are all over right at the moment of entry... There was no bath tub...just small shower booth.
Lovely room and view, pretty gardens, friendly staff, close enough to underground, near to stadium & running track
Great location for the football
We had a very pleasent stay in the Parkhotel. Staff was very friendly. We booked a traditional room, which was much cheaper than the other rooms. These rooms are not renovated, but very acceptable. The rooms are not big. Breakfast was really nice! The sauna is very nice and neat. We asked for a non-smokingroom, but didn't receive this. I must add that all rooms were booked.
The staff were very accommodating in allowing me to stay at the hotel until 4pm when I did not arrive there until 3am! Many hotels would have thrown me out at midday or charged me another day rate Best Western Parkhotel Westfalenhallen is a 4 star hotel, but also has a wing where the rooms are certainly not 4 star!
The hotel is ideally situated for events at the Westfalenhallen just 5 minutes from Hall 1. It is also 5 minutes from the Stadtbahn and bus stops for easy and cheap links to the city centre and minutes from the football stadium. I booked a standard room at a bargain rate which turned out to be a "traditional room" in the old, unrenovated wing. I worried about this but the room was fine if a little basic - more than adequate for my overnight stay. The included breakfast buffet was excellent and free mini bar (soft drinks & beer) & internet were also included in the rate. I would not hesitate to recommend this hotel for a visit to the Westfalenhallen area. The soundproofing in the "old" wing is not particularly good and the wireless internet connection is a bit iffy (I sat in reception to get a better signal).
The proximity of the hotel to the Westfalenhallen ice rink. The single rooms were very small, and a bit like a cell!
Its location for the football. only a couple of minutes walk from room to stadium.
nearest hotel to the soccer stadium. more than enough room space. restaurant service was slow during the lunch time which made some of the customers unhappy including myself.
The room was spacious. Separate toilet and bathroom was also nice. The complimentray mini - bar of 2 beers, 2 waters and 2 juices is a very nice idea. Had food at night. Soup was cold and tasteless. Service was rushed and it felt as if I was intruding even though it was only about 21.00
Everything was OK! Nice hotel - worth the money!
The duvets are mighty comnfortable. Good location too. I booked the room in april at 57 euros per night but when I checked out I was charged 87 euros per night, which was the the rate on the day I checked in. Luckily, I had my confirmation email printed out and we could resolve this.
Friendly staff Poor restaurant, two hours waiting unacceptable and wrong orders delivered.
this is a gem of a hotel just 1mile off the autobahn set in a large park no
light in the room was broken
Located in a little woods, which is very nice to walk with my dog in the morning.
Very clean and comfortable. Excellent beds! A bit far from city centre, but easily accessible if you travel by car.
Very nice staff. The hotel has recently changed from one brand to another. No elevator to the upper floor in the wing.
For the low price a very good room No elevator
High quality for a very cheap price, nice surroundings Remote control didn´t working, neither the tv without remote...not possible to see tv
Very clean, service was absolutely fantastic. Helpful staff. Breakfast was amazing, delivered promptly, hot and a mountain of food was offered. Would return any time. The inclusion of a ramp at one entrance, and a restaurant with access would be fantastic, would complement the establishement perfectly. We ate out due to the location of the restaurant.
On site underground parking,easy to find from Autobahn, bar snacks and food reasonable price. no
The room. My girlfriend and I (both young professionals) stayed here while attending Love Parade 2008 and were way overcharged for the room by a condescending staff. Nice room, but the front desk needs to be fired and restaffed.
Great place to stay if you are going to Westfalenhalle. Just a couple of minutes to walk from the hotel.
Helpful 24 hours reception, good English speaking staff, programmable TV wakeup alarm. Very expensive wireless Internet, in this day and age that should be available for free in every hotel room, very few foreign language channels on TV.
Very friendly staff, walking distance to the centre, beautiful interior that differs from mainstream hotels, good selection at breakfast Few programs in English on TV
We were looked after very well at the hotel and found the reception very helpfull especially in terms the checking for flights and travel arrangenents in the circumstances that we found on this break. We hope to return again for the model exibution in 2011 and with reasonable rates will probable increase our duration to the full 5 nights many thanks for a good time
Facilities were good. Rooms were spaceous. Spa, swimming pool and sauna were well managed and very clean. Breakfast menu was comprehensive with a lot of choice and good quality food. Mixed quality of staff. Poor wardrobe space in the rooms. Slow lifts.
i liked everything about the hotel!!!
Large sized room Internet WIFI connection is too expensive!
This Residenz Hotel is a combination of a retirement home and hotel which gives it a strange atmosphere. Breakfast and dinner were very nice.
Very friendly staff, good wellness ctr, big well designed rooms, easy to find, overall very happy with my stay.
Its central location was useful, just minutes' walk from the pool we were visiting every day. Evening menu was not exciting and was over-priced.
central location, best breakfast I ever had at a hotel, wintergarten for breakfast room very nice.
Good weather good staff very helpfull nothing to much trouble No
We did not book breakfast and found it quite expensive on a one off basis
No hotel car park location was good, as were the facilities
Close proximity to town centre and Christmas market Nothing!
Closeness to the Metro and city center. Good variety of TV programs. Room is a bit small for the 4 star hotel but confortable enough.
The receptionist was very helpful in assisting when we by mistake locked our car away in the nearby deep garage. Hint: always check garage accessibility when driving into a garage. The hotel seemed best suited for a business trip. Standard rather boring big city business hotel. Lacked personality. Our room didn't have a view.