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Receptionist very rude on our arrival. We had booked at special room rate at £39 reduced from £119 and it reflected on the room & the service we recieved......absolutley disgusting!!! Would not recommend booking any specials to this this hotel or you won't get the service you should!!!!
comfortable rooms,food ok,staff very helpful The fact that I had asked for a wheelchair accessible room my room was a very long way from reception.I am used to self sevice but usually tea and coffee are served
The location was great for what we needed i was at a interview close by.
The staff were welcoming and helpful
leisure club was excellent, also complementary hot drinks was a nice bonus, breakfast was good.
The leisure facilities were really lovely only that the check out seemed very early (9.30) for a Sunday which kind of made us have to rush
The room was fantastic and we loved having a patio door. The staff were very helpful and courteous. The pool facilities were great and very accomodating with free towels and lovely jaccuzi.the breakfast in the morning had an excellent choice to suit everyone.
The room was very cold. The fan in the en suite made a terrible noise and the shower and toliet were dirty.
The hotel was very empty and the morning buffet was very poor in future I belive a plated service would be far better
the reason for my stay at the hotel was to play in a golf event the following morning. i didn't like that the spa was not in hotel and mean't a walk or quick drive depending on weather.
staff were a lil frustrating when trying to check out some details. also when asked to pay by cash. the staff put the bill through on to credit card with out informing myself. along with not being there in person. this was uncalled for!!!
Friendliness of staff especially at breakfast
Comfortable beds, good food in bars and resturant In room breakfast was a disaster with no plate, no preserves and the butter had melted to a liquid, and teapot was unusable.
It was within easy access of Rugby and Northampton, all of the staff very pleasant and polite. As we were tight for time we didn't get to grips with the Leisure facilities but it all looked excellent. Had a slight problem with its name - Daventry Hotel as it was different to the one we booked - Barceló but once we arrived that was sorted out and allw as fine thereafter.
excellent room dissapointing bar food
Relaxed environment and gym facilities
The food was terrible
The spa area was very nice and enjoyable. Great views from the pool.
Very friendly staff, nice walks, good food, and very good value for money, and a nice central location in the heart of England. The brown sauce, get HP !!!
Good facilities, helpful staff and the setting was amazing No
We ordered room service but they did not bring us the correct food (some items missing) and one dish completely wrong. Had I have not checked with Reception, we would have been charged for the wrong order.
stunning views, excellent location dated and tired rooms, single beds held together poorly to become a double bed, not what we expected for a £140 a night hotel
View of the lake I would like to have soap supplied as I prefer a bath to a shower
The room we occupied was peacefull and warm with good room service I was placed in a dissabled friendly room. The view from which was very poor, since this was a countryside hotel
Hotel was fantastic great facilities great views Staff very poor slow said the would do something and didn't like wine in the room still waiting even though I am a member really bad staff front off house bar staff poor gym staff brilliant
Room was clean and the overall facilities at the hotel were very good and child friendly
None The curtains were broken they needed hanging properly, the desk in the room had a broken leg,the beds were hard and uncomfortable,around the windows were black mould and damp and the net curtains were filthy.The room smelt as though someone had been smoking in the room and there were large cob webs hanging from the ceiling.The bedside lamp was broken so was the shower curtain,the complimentary soap etc was only enough for 1 person and there was 3 of us.
The food in the resturante was very good. I had trouble on several attempts to contact the reception
very clean and spacious; Staff were very professional and acomodating.
Mature staff - exceptionally good None - quite pricey and not impressed in paying for the carpark
Very nice. Loved the gym
The bed was comfortable. The lighting in the room was complicated and inadequate.
Very clean rooms, nice bathroom and quite a central location. I wouldn't usually expect to pay to stay in the car park but £5 wasn't too bad.
The pool & sauna facelities Would be great if spa facilities were open late
Gary on reception was very helpfull with booking flowers which I enquired about for my arrival as it was my anniversary I had to have my room key electronically reset atleast 5 times
good location and parking slightlt ageing. could do with freshening up
Helpfullness of staff, smart facilities Price of drinks at the bar
easy come easy go swimming and sauna conveniant for town and shops Reception not being able to sort out minor problems i.e. television sub titles for the deaf.
The room was extremely spacious, clean and airy. We could have done with another set of towels as needed to shower on night of arrival and then again next morning. I do understand that the provision of one set of towels per person tends to be the standard policy of most hotel chain.
The Innaction health spa was great and the staff at the spar were very helpful there were lots of little things that did not come up to standard.
Buffet breakfast / staff courtesy No
Found the service was very good, the rooms clean and comfortable. Enjoyed that it was a 'green' hotel and conscious of resources. I was on a business trip and was greatful for the steam, pool and jacuzzi at the end of a long day. Shame that the sauna was out of use. Would prefer a cheaper single person suppliment.
uncomfortable beds, dirty window coverings, early morning fire alarm,
It Was In The Town Centre
This is the second stay at this hotel. We were wanting to stay close to Silverstone and this was very convenient. Everywhere was exceptionally clean and beds were very comfortable. We had an evening meal and breakfast, not what I would call gourmet however it was very nice.
Not too much, basic cheap, bit very comfortable Rooms looked better on the Internet, very basic and cheap fit out. Functional but better out there for the money
Everything excellent No Bad points
Clean and tidy room Poorly serviced, lack of towels, meagre tea and coffee allowance, nothing to say the hotel really cares about it's customers, just bland and nothing special.
Very pleasant and helpful happy staff. Everywhere spotlessly clean and fresh. Excellent food, good beer! Excellent value for the price.Can`t fault it.This hotel is on j15 m1 (uk) None
Helpful & friendly staff, good location, clean room and surrounding areas, easy to find No bad points just little extras which would help ie: Fridge (we had to take sandwiches to a bowls competition at a local school). Tea making facilities for all occupants (only enough for 2 when there were 3 in the room).
Very handy location and excellent value for money Nothing at all wrong with the hotel, perfect
Comfort and cleanliness of the room unable to get a late drink at the bar
Very clean, excellent facilities, very comfortable. Delicious breakfast, Air conditioned rooms, friendly staff.
Good location off the motorway. Excellent value for money. Good size rooms and very clean. breakfast was served 8am-10am, and we had to leave at 7.30am so missed out.
very reasonably priced and a nice breakfast. It was very basic and the restaurant wasn't open on either night of our stay.
Convenient location Scrambled egg at breakfast like rubber
cleanliness, comfort and price i would recommend this hotel if the staff were more friendly
Not checking out till 1200 was a bonus.Having a selection of snacks and confectionary available at reception 24/7 was a great idea. No meats available - cold would be fine - with the breakfast buffet.
Very relaxing. High quality furnishings, and service. Very friendly staff, even willing to make breakfast out of time. Breakfast very basic though, the UK version of continental. The decor was very modern,though very clean: I found this the least relaxing of the stay,with brash lighting
Extremely clean The prices of the drinks at bar, well wine actually. I have worked in the uk and abroad for the last 8 years in lodges,Holiday parks and 3 and 4 star hotel abroad and a glass of wine has never cost me £6.00 nor £15.99 a bottle. So was a bit disappointed and ended up having a cider!
it was peace and quiet
Shower head in bathroom, very poor.
They seem to have thought of everything Climate control in room blew directly onto bed
Good reception staff. Comfy lounge Bed and pillows not particularly comfy. Even though room had various pillows
Nearness to the motorway
Staff were friendly and polite `There was alot of noise well into the early hours doors banging people shouting to each other until about 03.40
Staff were very helpful. This was my first time in Northampton and I didn't know my way around, staff provided map and advice of where shops etc were located. There were no 'mini' complimentary tolietries in my room and the soap dispenser in the shower was empty during the whole of my one week's stay
Staff were fairly friendly, tea and coffee was there Room was dirty, not value for money overall
Location The room was bleak, there were people running up and down the corridor at 4am, singing and shouting
Very friendly and attentive staff. computer keyboard was replaced immediately. served within a reasonable time at the restaurant. Although the room was adequate for our needs, it smelt of cigarette smoke the moment we walked into the room. that same night, I did not sleep very well as the bedclothes smelt of cigarette smoke and being a non-smoker, it affected me. On arrival, we were asked to complete a form and I read that smoking was prohibited and if caught smoking, a penalty would be incurred. Outside our window we saw cigarette ends and a lighter. During the course of the night at approx 1.45 am, a smoke alarm sounded, causing a bit of panic and not knowing if we had to follow the evacuation procedure.
Too few towels, pillows and tv channels. Lift out of order. Rude man on reception. Have to pay for parking on top of room cost. Not good. The bathroom though clean, was not in great shape. lots of discolouration. The bed was Very creaky and moved.
Rooms were large, good showers! Unfriendly, unhelpful staff who are not interested in the customer and don't know how to work their own systems.
clean; polite staff occasional loud pipework/plumbing noise; poor architecture: the view of the roof was needlessly depressing
Very clean and fresh look to the hotel, attentive staff and very nice lounge/dining area None - everything was good
Large, clean room, friendly staff, good shower and kettle useful. Also a good breakfast and prompt help when my card got demagnetised. Bit basic with some facilities, especially lack of bathmat and freeview tv channels. Could also do with better coffee somehow!
The room was lovely- v.clean and comfortable! The Angel Spa Treatment Lady was fantastic. The staff were great too. The food was very expensive- didn't personally think it was worth the price. The windows are very thin- not ideal for a hotel located near a busy motorway, it also left the room really cold during the night. The aircon in the room was broken and we could not turn it off at all- disturbed our nights sleep!
Very good value for money
Nice interior of the common facilities Room really hot windows don't open very far, they supplied a small fan which basically circulated warm air around the room. They supplied cushions instead of pillows for the bed which made awkward sleeping on top of the heat and the noise of the fan having to be on all night. Food and drink prices very steep in terms of quality.
Clean and tidy friendly staff Room a bit small, no lift.
I was extreamly impressed with this hotel, so much so that I have written a letter to the hotel to thank them None
Breakfast was decent enough, room was clean, bed was comfy, handy for the golf course if you like golf Decor a bit dated, shower could have been better
Good location for travel up m1. Effective/swift resolution by management of complaints. Mariotts have modern rooms and Canadian-style facilities. Confusion by check in staff on difference between full account prepayment and recording of credit card details for room charges. After a long corridor walk, we found our room was already occupied - raising security issues, not to mention a major inconvenience. We were not alerted that a four digit code is required to exit the parking lot, requiring a return to the desk.
Quick check in and good breakfasts Arrived at 5.00pm and the corridor to my room was littered with room service trays that had not yet been collected. Created a bad impression.,
Comfortable room with proper bathroom (ie a bath!), windows that actually open, easy access to hotel from ring road, surprisingly good restaurant. Cost of room and meal high for location, time of year and day of the week (Saturday).
Food was excellent Drinks seemed pricey but that may be Marriot general policy.
High quality room, great bar, breakfast excellent None at all
Friendly staff and very good food. Even breakfast was a pleasant and jolly experience - all too often a sombre affair!
Very clean and modern quiet room Bathroom lights did not all work
Excellent food, bright modern room, great shower. Internally advertised 'dine and stay' not available as we had booked on- line, although I understand we received the internet room rate, a reduction of £20
Location was very convenient as we were going to local funeral. Liked decor and atmosphere, bed very comfortable.
Very friendly and helpful staff. Superb and plentiful breakfast which was freshly prepared. The only downfall to our stay was road noise which was a little disturbing, however, as we live in the depths of the countryside, we are used to absolute quietness and this has a bearing on the answer.
Staff friendly, food was delicious...good clean comfortable accomodation, well located. Comfortable bed. Room a little small, otherwise good
Everything was just "ok", there was nothing wrong with the hotel but there was nothing to shout about either. For some reason they seem to have touched up the paintwork on some doors and put up no warning signs so my partner got her hands covered in paint opening a door.
Very clean and new bathroom with nice toiletries. Warm. Comfortable bed. Friendly staff-got me a sandwich on arrival though kitchen had shut 30mins befoore I got there. Coffee was rather cold at breakfast
lovely countryside location
unforiunatly due to busy schedule did not have time to use any of what looked like very good amieneties,but what i did use were very good eg resteraunt coffee lounge.
able to relax, enjoy a quiet business conversation in the exquisite bar area, and an excellent meal getting wet in between my room and the bar/dining area
The staff were friendly, very helpful, making sandwiches for us even though the kitchen was closed, as we had arrived late due to the bad weather, and served us in the bar, the food was very good, hot and fresh breakfast buffet. I had an 'old blood stain' on a pillow case, which I know was clean but it did not look nice, I pointed this out to housekeeping and mentioned to the reception when I checked out. The radiator in the ensuite did not appear to work either, which was brought to their attention upon check out.
The general ambience was delightful, a mixture of "outside and Inside" feeling, rather than the normal claustrophobic sensation of a "one-building" hotel. I admit the carpet entrance to the group of three rooms which my family used was a wee bit grubby - and one receptionist was a bit sharp. But i am splitting hairs. The hotel was 99% delightful.
The helpfulness of all the staff The dining area is like a corridor and there were families where the parents let their children run up and down. Hell for the diner looking to enjoy a quite meal!
The room was very comfortable
Very good value. pleasnt staff, would go again
Everything was great from the food and drink to the great leisure facilities
Restaurant coped very well with a grumpy older member of our group Mobile phone reception is poor - between us we had at least 3 providers but all of them were patchy. I think this is an area problem rather than the hotel
The room was very spacious
The shower was great. Also the pillows were excellent. We took full advantage of the breakfast deal at £6 The picture on the TV in our room was off to one side
The distance to the City Center by Taxi was great!!! Only a Five Pounds! I did not get the room I paid for as advertise on the internet but the room was still clean and comfortable.
yes the state of there bathrooms we informed the managment of the dirt they tried to change our room for us but they found that other rooms where they same
convenient for stay air conditioning noisy, and why three pillows for two people?
Hotel took payment twice !!
Clean , practical, very good breakfast, helpful accommodating staff. Convenient to city centre.
Quality of room and convenience of facilities Some staff didn't follow through on requests
Big rooms! Staff were useless! Man could not find my booking, i had to psyhically go behind the desk and find it for him on systems i didnt know!!!!!
Loation and cleanliness of the room. The price was the main factor for visiting our daughter in University. Would come again. Price of the breakfast if you paid for room only.
The room , breakfast We came to sedgebrook hall only for a relaxing weekend.we wanted.to use the swimming pool and jacussi but we couldn't because these was out of order.at no point was we informed about this.would you consider letting us stay for free again when these facilities which we payed for are actually working
Location As above
It is convenient to the sailing and breakfast was good i asked for a twin room when booking as I was staying with my mother. As it was a double we were given she went home and did not stay a bit disapppointing as I had specified it when booking
Peace n quiet
The swimming pool, sauna & jacuzi. Even though the heating was on full in the room, it still wasn't warm enough. Everywhere in the hotel seemed warmer than our room.
Good atmosphere in the bar, friendly and polite staff Looked to have good facilities Good food - nice breakfast with plenty of choice
The Pub next door. The grounds and setting. Not too peaceful if staying in room during day, due to busy maids. Expensive if late checkout required
Hotel staff all were very helpful, lovely English breakfast. Long walk to the room, not ideal for the disabled. Bed was very soft, (each to there own) Noise in the corridoor very late to early hours of the morning. I feel there should be signs on all door (please respect other people sleeping.)
walking the grounds
The room was really lovely and warm, the breakfast was also really good!
food, staff interior of the hotel part (pub is ok)
Location, helpful staff, room and bedroom area security At breakfast I ordered smoked haddock and was served haddock. Lovely for lunch but not breakfast. I do not think the member of staff knew what smoked haddock is.
The food & neil diamond tribute
Room was adjacent very busy road and hence very very!!! noisy which was a shame as it was a very good room for the price otherwise. had to set off at 7 20 am full breakfast not available till 7 30 am although toast coffee etc was provided
I liked the atmosphere about the place, the rooms were very clean and appealing, The waiters and waitresses were very obliging, and polite.There was a very comfortable feel about the whole place. My only reservations were regarding the unavailability of items on the food menu and the wine list.
The hotel was very comfortable and steeped in history. The hot water on the top floor of the hotel lacked pressure and was not always hot.
Breakfast excellent Fan in bathroom extremely loud and obviously faulty
Very comfortable , excellent VFM , good food and the staf were very pleasant and helpful No complaints at all
Nice-sized family room. Good breakfast. Curtains and fittings strating to look a bit tatty.
Access to the spa facilities and the excellent service from the staff. No bar in room for water or drinks which I thought was unusual for this standard of hotel.
Clean, modern, quick check in Room next to noisy air con unit. Poor standard of food considering price & four star rating.
I liked the Swimming Pool and Leisure / Spa facilities which were very good. The prices of drinks in the bar £8.00!! for a glass of wine. The hotel was hosting an Hifi exhibition. The rooms used were on bedroom floors which made the corridors very busy and noisy. I could not get a dinner reservation untilo 9pm so we had to go and eat out.
The golf course next door Quite a lot, the first 2 rooms given were unacceptable one didn't have a window, only a sky light which was too high to look out of, the other room the window was facing a brick wall approx 1 mtr away, the 3rd room which we accepted was only equipped for one person although there were two of us. The price of meals was expensive, The breakfast dining experience - seating for over 500 was like a large canteen, with staff speaking very little or very basic English. Morning papers although ordered were never delivered. The hotel is obviously more into delegate meetings etc than customers on a midweek luxury break, my husband & I felt lost in the deluge of 'lap-toppers'.
The staff were fantastic, very helpful. The hotel is one of the best I've stayed in. Well kept and clean. The room was lovely, bed was comfortable and services were spot on...especially when I couldn't work out how to use the shower and called reception! Someone was up to my room in an instant! The drinks at the bar were a little expensive however, it seemed to match the standards of the hotel which were obviously very high!
no comment - room not ready until 4pm didnt like spa guests in bar area in dressing gowns. - they should have their own area, we felt very uncomfortable. lunch food very late and not exactley what was on menu which we ordered, free of charge offered. evening meal was left, not to standards which we anticipated.
The room -very comfortable. Checking in - room not available at 4pm - check-in is from 3pm! Given wrong room - had to wait 15 mins outside correct room awaiting key - then later found room not made up for two people - house keeping had to be notified to sort room out !! Not expected in 4 star hotel
The ease of access to Silverstone race track The room was very hot with no air conditioning
Very understaffed at reception and in the bar
When we had an issue with the original room the duty manager was very quick to sort the problem by way of a new room(upgrade). The walk across to silverstone was a pleasant way to start the day(30 minutes at a slow amble go right to gate 5) Breakfast service needs to be at the same standard as supper