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we were very kindly ungraded due to hotel refurb the bathroom which i guess is due for a refurb had a bath with lots of chips in
not much mould growing in the bathroom, tired appearance dimly lit frontage looked like the place was closed.
The whole weekend was enjoyable, very nice hotel, reception staff very helpful. Needed extra towels on the Saturday night and didn't get them.
Quite a nice bedroom The hotel's going through a much needed £3.2M refurbishment - I'd advise not staying here till that's complete.
Large and comfortable bed Able to check in after 11pm without problems *very* poor service by Saturday staff at breakfast time Feint background noise after midnight of disco in hotel
Excellent Swimming pool etc Closeness to a major dual carrigeway , one of our rooms was in a part very close and overlooking it. On this occassion it did not spoil the visit but in warmer conditions when a window would be needed to be opened ( or ayone who preferes an open window) it would be a problem . So unless I could guarantee a room away from the road I would not (for this reason only ) recommend ...as I have done below in the questionarre. The fan provided in this room would be little help. Otherwise I was very happy .
Staff were helpful and friendly especially those on reception We thought the restaurent and bar was overpriced did not expect to pay London prices in North Wales,and so went out to eat and drink.
The breakfast facilities and choice was excellent
Health centre was not the greatest
Food excellent Bathroom - Shower and tiles need to be upgraded. Lamp in room not working
By way of a comparison, the famous inns up & down the country charge you for a basic room, little else, for the same price here we have a large room, heated towel rail, free 4mbits internet, a superb all you can eat breakfast for two, a brilliant evening meal for two, plenty of settees to sit on, easy parking, and queensferry shops (eg massive asda) just down the road for all the xmas shopping. No complaints at all. Even more extras such as gym, swimming, and other leisure activites, and piping hit water, plenty of coffee tea and biscuits free and heated towel rails, and massive spacious room. Try getting all that luxury in the famous inns up & down the country which save on everything even charging you for internet and all food extra. An absolute must in every way.
The use of the leisure club activities, and also the hotel had been updated to a lovely modern feel since our previous visit about 5 or 6 years ago
Fairly late check out time Asked for smoking room, but was allocated non-smoking
Value for money
Facilities offered and friendly staff.
its location and the food in the restaurant (breakfast) tiles in the bathroom were mouldy on a number of locations. toilet handle was loose
everything first class hotel
this is the third time i have stayed at hotel and always found it to be very clean and comfortable. the staff have all been very pleasant and helpful i shall be down in wales again next year and will use the hotel again brian gillespie
Real value for money.We were very surprised at the high standard for the price we paid. Very handy for visiting Chester,North Wales and Liverpool area.
Service from Staff Breakfast was not the best i have had
The situation is ideal A little disappointed with 'The Brasserie'
Polite and helpful staff, beautiful room, excellent food and facilities. Everything you should be entitled to expect from a 5star hotel.
The bed was awesome All good
The breakfast was superb. Both food and service were exceptional. The room was dark. The weather was bad and therefore the light outside was poor, but I was unable to find a position where I could sit and read comfortably. There was not a light which I could sit under.
Great customer service and attitude of staff Prob with hot water making tea lukewarm!
I was upgraded to the Presidential Suite which is normally £1400 per night. Amazing hotel!!!!
Excellent customer care in every way. Always ready to help but not intrusive. Nothing
It was beautiful, clean and luxurious. The staff were very friendly & helpful. An added touch that they would park the car for you - made a big difference on a busy saturday. The food in the Simon Radley restaurant was lovely and the staff were great. We had a fab time.
We were a little disappointed with our room - we stayed in the classic suite and have stayed in many 4 star hotels which have far nicer rooms.
We were celebrating our Silver Wedding - this was a last minute deal and we managed to secure a room for about 50% less of normal rate - on arrival the staff were attentive and after we told them about our Silver Wedding a small complimentary cake was left in the room. We had an automatic upgrade to i think a Classic Deluxe room, which was amazing. This is truly a 5 * hotel, and although only for one night - it lives up to everything described on their website - Amazing... The only thing i would say - is we were not told very much about the SPA facilities, it was a case of find out for yourself - but as we were only in the hotel for one night it wasnt really an issue.
Very close to the city centre and all shops and amenities. Hotel pool and spa was extremely relaxing. Hotel very clean and was really pleased with the free upgrade for our wedding anniversary. Would definitely stay again.
The bar was nice and had a good atmosphere, and plenty of different beers to choose from. Very comfortable, and nice pool etc for relaxing. We stayed on a Friday night so the restaurant was closed which limited the eating options. We didn't want to have a dinner/dance, I get ill on boats, the pizza place was only for snacks and the bar was full, so we ended up having to eat in town.
The Staff were very obliging and the restaurant service was excelent Lack of lounge facilities. During our pre-dinner drinks, We were asked to leave the residents lounge early Saturday evening due to it being reserved for the boat party. The other small lounge near reception was very crowded as was the bar area/football lounge
Excellent position for access to the city centre. Super leisure facilities.Excellent staff very friendly. Nice meals. Surprised that it is only 3 star deserves more. We were upgraded to a higher level room on arrival. Nothing
the temperature in the spa/swimming pool was too cold.
i didnt like the fact that there was no air conditioning. the heat was overpowering and the rooms were too hot and stuffy to be comfortable
The canal cruise, the spa. Noise from traffic, no air conditioning
fantastic restaurant and entertainment bedrooms a little dated but still an enjoyable stay
Located close to the city centre, friendly staff and nice pool. The breakfast was also quite good, and the room was spacious and comfortable. We had a room on the side of the hotel facing the dual carriageway and it was quite noisy.
thought there may have been a bigger selection of hot food on breakfast buffet
nothing. did not like my stay at the hotel at all,to start with no room left in parking,the shower in our room was not good,the bar staff where not very nice and very expensive for what it is .will not be returning.
the room was very noisey
location of hotel breakfast on saturday was poor - not enough food,poor service. had to sort ourselves out and after requesting items still did not gwet them. have filled in complaint to hotel as above
There was an air of unobtrusive efficiency Many of the breakfast plates were dirty!
Comfort of room.
the way 2 staff chatted with a guest whilst others were waiting to be served. came accross as quite rude
Quality much like all in chain but staff very friendly and efficient, keen to please Nothing
to pay for carparking in there carpark when you have paid them over £300 to stay for to nights
The hotel was kept to a very high standard and we were pleased with every aspect of it
oasis of calm,spacious comfortable room, spacious bathroom, most friendly and helpful staff.
The most Friendly service
It has a great location, very fine restautant. In fact we wish we had more time to enjoy the hotel and its facilities.
Breakfast was great .How nice to have a freshly cooked breakfast though new crockery urgently needed Stained cracked crockery every morning for breakfast,Leaking radiator,(reported but not mended in the three days we stayed) very dirty window ledges, carpet edes and doors hand/finger smudges on doors which did wipe away with a little effort, therefore one felt that the cleaning was below standard and not observed by management.
Quality hotel ,, great service from all the staff ...
Very helpful staff, lovely atmosphere, good food, good sports facilities.
Staff were all friendly, ambience was excellent, beautiful peaceful grounds and hotel. The room windows must have been open for about a week, I spent the first hour of checking in killing all the mosquito's and flies in the room.
The hotelitself was lovely, well decorated adn luxuirous, the spa area was fantastic. We ate in the restaurant and the the service and food were both fab!
-Very quiet place, although there were weddings - close to Chester - nice rooms the music in the dinig room, always the same or nothing, not professional
The extremely attentive staff who made this hotel such a world apart from so called "posh hotels". Beautiful situation, close to Chester and yet in the middle of nowhere.One of my better choices. The other reviews have an element of truth regarding the requirement for updating the decor.
Convenient location, car parking available, good breakfast and generally good value. The hotel is old and "tired" and shows its age. But it was clean. Bathroom facilities could do with updating as could bedroom decor..
Beautiful hotel, lovely room, fantastic breakfast. Close to shops, great choice of bars and restaurants near by. Really enjoyed our stay. Downside's, Bath in our room was too short, could not lie down in it. The room although beautiful, felt a little cramped, to much furniture me thinks!
breakfasts were excellent wide choice of dishes staff very helpfull romm was very clean
The Staff were generally very helpful. The decor is certainly querky but if anything too dark and depressing. It detracts from what could be a nice hotel.
Good breakfast The cleaner left the rubbish bag on the chair after cleaning. Unable to get the WiFi working on my laptop
convenience for city centre and out of town journey The migraine-inducing carpet, especially on the stairs! Why do hotels DO this?
Loved the cocktails!! Excellent bar staff. Good morning breakfast set us up nicely for a day's shopping Throughly enjoyed our whole stay
The location of the hotel handy for the train and a free bus to the centre was excellent. Breakfast was one of the best I've had. Hotel staff very friendly Our room was at the front of the hotel, this was very noisy thoughout the night and early hours due to taxi rank outside and parties leaving hotel
The welcoming staff and the warm friendly atmosphere. The room was clean and the food was very good Being charged £10 per day for car parking
good staff nice big hotel
Modern Friendly staff, the decor in exec room superb, minimalist and cool, next time will eat there, but a good hotel
Excellent room.Breakfast very good Trying to get in was difficult as was parking
Excellent location - 2 minute walk to the city centre. Room was amazing value for money - standard room would have been the equivalent to a luxury room in many hotels. Breakfast was delivered to our room free of charge. Will definitely stay there again.
Central location, new and modern Poor breakfast, pricey and limited parking
Very good location for shopping and to visit Michael Caines Restaurant Our original room was noisy, however the hotel were very good about changing room. The Michael Caines restaurant was cold and noisy from the Champagne bar next door. The food was excellent
Comfortables beds Reception area too dark
The room we stayed in was very nice, very big and modern styling. The staff were very helpful and there was always somebody on reception if you needed them. The car park is alittle bit tight to drive around and the pillows were hard but there only little things to worry about.
close to city with comfortable rooms excellent parking and a fantastic michael caine restaurant . staff very polite and helpful
The welcome on arrival at reception. The quality of the Wi-Fi Broadband in the rooms and lobby. The no-nonsense breakfast fare. Lining up for the various breakfast items was a bit unorganised and free-for-all.
Comfortable, clean rooms for a few hours sleep. Basic but exactly what would be required of a crash-pad. Only food available is breakfast. If you're hungry at any other time you only have a vending machine.
clean rooms,helpful staff,free parking. breakfast a bit of a free for all.
Good value for money and very close to the town centre, ideal and convenient for Christmas shopping. The cook food for breakfast was very limited, just scrambled egg and sausages.
The locality and the car parking facility. None
Convenient to town centre Bed Mattress needs changing Hollow in middle.!!!!!!!!!!!
Parking facilities and location to town center
The location was ideal for shopping, short walk to the centre although quite steep if anyone is infirm the inconsideration of other hotel guests who have been out for the night and come back in the middle of the night along corridors being very loud and banging doors, perhaps a notice on all lifts and landing doors saying quiete please think of other guests !!!
Willingness of staff to do extras - order taxis, keep suitcases etc
Excellent location to celebrate my friends 40th birthday Some contents were stolen from the boot of my car whilst in the car park
The staff were fantastic especially Luke the manage,r food was excellent, the beds very comfortable had a great time and will go back soon No it was fantastic
The central location and the "Old World Charm" - very charming and very atmospheric. Also staff were friendly, helpful and service was extremely quick. Breakfast was good and freshly made. Facilities were clean and comfortable. Our room was over the public bar and was a bit noisy - luckily we didn't stay on the Karaoke night! Beer deliveries started quite early (but to be fair much what you'd expect staying in a very old but lively city centre pub).
Evening food value, and good rage of Real Ales Poor service at breakfast.
the location and the shower the missing remote, the lack of hairdryer and shocking breakfast.
a lovely traditional pub, and the staff were all very friendly - the food in the restaurant was excellent. The room was a bit lopsided but to be honest it added to the charm of the place so we actually quite liked it.
old world charm. we booked the 4 poster room which was very good. food was only ok. could have been better.
The atmosphere in the public bar and the cleanliness of the room the mattresses were very uncomfortable, we had to use the bed covers to stop the springs attacking us!
City center location is ideal for shops, bars, restaurants. Street noise at night (we stayed on a Friday night). Breakfast was extremely slow - 30-40 minutes wait time. Corners of the bathroom floor looked as if they hadn't been cleaned for many years. Cleaner knocked on our room door in spite of 'do not disturb' sign.
The hotel was in the centre, good food, great staff, And next time we go back to chester we are going right back to the pied bull
friendly staff we had lunch there and was very good breakfast was poor , and we had to wait 30 minutes to be served
Hotel was tastefully decorated and re-furbished, and was excellent value for money, we had a fantastic stay! The hotel was extremely warm, even with the windows open, and it was snowing outside!! the radiators were always on full heat!
Location and comfort of the hotel Breakfast was a bit chaotic and service could have been quicker
Unfortunately we did not stay at the Blossoms, we were moved to the Craxton Wood Hotel and were not impressed.
Excellant location and value for money. The car park is offsite if the weather is bad or an elderly person is with you.
It's central position is the only reason we choose to stay at the Blossoms. However thinfs have improved since the re vamp, although there are still areas that need attention. The light fitting falling off the wall, that needed to be fixed. The broken crockery that had to be replaced, the requested wine glasses that never materialised, the ice bucket that took two requests to arrive, and the non exsistant phone call that we asked for to tell us our room was ready.
The location was fantastic, and the hotel itself was beautiful. The staff were abrupt, for example when I checked in I explained I had tried to call on several occasions with regard to parking. The receptionist was very abrupt and said 'I've been on my own all day, alright?' Not my problem as far as I'm concerned. Also, the lift is very claustrophic! and I'm not Claustrophobic!!!
the location was excellent, and staff friendly and trying their best. General cleanliness in rooms was poor. toilet filthy on arrival ( was cleaned after complaint )cobwebs on bedside lamps, dust on tables and TV, menu was quite expensive, and very limited.
The fetaures of the room fitted well with the period features of Chester. Felt that it may have needed air conditioning, as on the day we stayed it was extremely clammy!
location,room size and cleanliness,choice at breakfast was good.Nice to see a choice of fish. Ithought the price of drinks in the bar were over the top.
Excellent location and superb service as always at this hotel None other than could have done with a week of been pampered !
Very pleasant surroundings. Nice food, comfortable clean room No, except that its a little confusing when you arrive to know where to find the reception area. We were charged for someone else's meals and stay instead of our own, however this rectified speedily oncec it was pointed out.
We enjoyed the food and the rooms and thecountryarea, we weren't too impressed with the narrow roads for our big rental car. All told we all thoroughly enjoyed our stay
The rooms were lovely; really well decorated and very clean The complimentary breakfast was not very generous
The ambience of the bar / lounge area. There was no where to relax after dinner as all areas were taken over by tables. Because of the wooden floors, it is noisy if you are located on teh ground floor. Carpets in the upstairs rooms would help.
Very friendly staff and good food. Lovely location. The room we were initially shown to had not been cleaned or made up. However, we were immediately upgraded to an executive room as recompense, so no real complaint there.
Only issue was the the internet was down for the first 2 days. We booked here specifically for this as we work while travelling and this was a problem for us.
Friendliness, excellent food and superb surroundings.
The staff, the setting, the meals were all excellent. Nice to have my dog able to join us in the hotel. I have no faults to find at all with the hotel
beautiful setting & lovely rooms, furnished to the highest standard
pleasant and friendly staff,clean and cosy room with amazing views
lovely room bar prices a little expensive
very comfortable room and good leisure facilities. pleasent relaxed restaurant serving excellent food.
Location and the residents bar open till 4 am
all in all ok if you need a bed then its ok staff were polite not as friendly as some of the comparative hotels Busy but overflow car park rear with poor signs to advice you Room had signs of where and tear and looking a little worn Rooms compact
Good quality hotel, but see points below. Staff were very pleasant and helpful. No Air Conditioning, no mini-bar, too close to main road with windows open as too hot without air con.
swimming pool bathroom suit needs modenisation
i liked the leisure faciities especially the swimming pool which was large and very well kept. the breakfast was fine but some things were slightly over cooked.
It was comfortable, had all the facilities I needed on my overnight visit. Most importantly it was just the right temperature, hotels can be too hot! and I liked the speedy pay as you go system.
The staff were extremely pleasant in all areas my sister and I commented on how friendly everyone was. nothing
Very good location, with park and ride next door. All was good
hotel location room size and bed size in 'standard' room
The central position / excellent shower No wardrobe
The quirkiness of the room Having to pay for breakfast on top of pricey room. We needed early breakfast so we could leave at 8am and this could not be accomadated. Earliest they could do was 8am - bit dissapointed about this as is was a birthday treat for my partner,
Lovely room with twin baths and very comfy bed. Staff very pleasant. My dinner in the restaurant was the smallest main course I have ever been served . It was appalling, I would not have the nerve to send something out so small if I were a chef-not good value for money . At a guess, I would say they are using one fish to get 4-6 portions. I didn't want to make a fuss and complain on the night as it was our wedding anniversary! I do feel that for the price of the room that breakfast should be included. We realised that it was not but because we wanted to stay at that hotel we decided to book anyway.
The design, layout, quality and fixtures in the room and venue too. The dim lighting within the whole venue. More light is needed espescially over mirrors (for ladies applying makeup).
both luxury of room and wonderful meal a little expensive but not too bad
everything at the hotel was excellent but the best thing was the friendliness and efficiency of all staff from check in to check out. I was at the hotel for a family wedding and all staff were very helpful ensuring that all ran smoothly. Absolutely no complaints
Friendly helpfull staff nice standard of hotel
I thoroughly enjoyed the pool ,steam room etc didnt have time to use the gym but looked very good. Cleanliness perfect ,I am fussy about hotels but ticked the right boxes Drinks were rather expensive even by hotel standards but captive audience
Excellent facilities and accomodation, good location. Compared to all other aspects of the hotel, the breakfast was poor. Food was obviously left out for a long time and had deteriorated.
Staff were very friendly and co-operative. the conference facilities were attractive and well managed My sleep was disturbed several times during the night: I was woken three times by noise outside the corridor in the late/early hours, and once in the night by heavy footsteps overhead. I was then unable to sleep from 6am-7am due to continuous heavy footsteps overhead. the acoustics really need to be reviewed and corrected, with adequate door seals and impact absorbing acoustic treatment to the upstairs floors. sleep is your core business.
Very attentive staff, nothing too much trouble
The hotel itself was excellent, we could stay there again. I enjoyed using the facilities of the leisure centre. Dining was elegant. There was a family with young children above us, i could hear them running about.
Friendly Staff and Atmosphere, Good Food and spacious bedroom with comfortable mattress. Struggling to keep hotel warm during cold snap.
The rooms were very clean and comfortable and I can highly recomend the fod from the bar area. Only problem we found was the main restaurant was not fantastic ,the food was average but the bar food was execllent.
nice friendly staff, very clean, good location a few more signs up telling you where things are
Had a few drinks in the hotel bar and had breakfast
The room The restaurant service for breakfast was rubbish. They ran out of plates dishes cereals, croissants, choc pains, yoghurt, coffee was stewed, bacon half cooked. Fawlty towers looked like a five star compared to this hotel. No managerment skills was in place for a busy weekend. A couple waited over 12 mins for some bowls for cereal and in the end i grapped hold of some from the cold well to gave them to the couple which is not my job but the caterer in me could not bare for them to wait any longer.
I enjoyed my stay just for a chill out relaxing time. Staff were very polite and helpful and I think they felt for me and my friend as the prices were rather high for drinks and food. I thought the prices for food and drink was expensive. At £15 a person for breakfast was too much for me and my friend to pay. And we didn't have an option to just have a couple of rounds of toast. We were told we could wait till 10.30am when they would serve some breakfast in the bar. So we waited from 8.30am for our breakfast only to be told by the barman that we could have had it from 9. So a bit confusing and not much choice.
not too far out of town and quiet. rooms spacious and lots of hot water - someting 5 * hotels cannot provide! early in the evening the bar man was under pressure because he was on his own - but he was polite and proffessional
Pool & fitness room Dining room staff at breakfast not very helpful or cheerful. Had to request a change to a no smoking room after booking in but this was done without fuss.
The staff were excellent nothing was too much trouble. We were attendong a horse race meeting and they ensured that our room was ready at twelve midday two hours before normal check in times in orde rfor us to get changed to enjoy our daym excellent service all tround No
Found it to be very good, could not fault it. No
Expensive Internet and very limited room service menu
leaving food, rooms, standards, waiting times for things, price