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The upgraded room was excellent - access to the Club Room was a terrific feature. Excellent gym. The pool was a good configuration although they had to clean off the green bacteria almost every day [perhaps chlorine levels were a little low?]. Some of the reviews I read about the hotel were either wildly positive or the complete opposite. we were a little concerned about our stay prior to arriving as a result of these reviews. However, the hotel was well set out and we had a terrific stay. The service time from ordering to receiving a meal in the cafe was quite slow - but it is Bali!
Great staff! Fine on information and efficiency. Friendly and knowledgable. Good internet connection (free). The hotel is a bit 'jaded', 'tired', 'old'. The rooms need renovation, especially the bathroom, with many fixtures not quite in working order.
Calm and not noisy Wifi was not free
The staff is very friendly, they really made us feel at home. Excellent breakfast buffet, fast and proper laundry service. Good restaurants, Sanur Harum and Komodo. Enjoyed the live musicians. Free transfer to Sanur center and private beach of the hotel. Free internet connection via cable (UTP; RJ45) in Pool Side View room. Good wireless reception in whole hotel area. Tourism desk. Good security. We recommend the Pool Side View room, the easy access to the swimming pool is very nice. Excellent adjustable airconditioning. No free internet in Superior Rooms. The bathroom is fine and clean, but can use some renewal.
roomservise is very quick and good. the staff in loungebar very nice but didnt see when our glass was empty and when we order take a long time when we get the drink.
Nice pool and breakfast Very big hotel, rooms need refurbishment, when you book ask for the new ones.
Great atmosphere, very competent and friendly staff, good food. Location away from beach compensated by free shuttle bus. Internet speed next to nothing and very high priced
Pool area was nice and tropical. Lobby area had nice gift shops. Breakfast buffet was good. Room was worn and outdated. Twin beds were better suited for a dormitory. Called to have refrigerator unlocked and no one ever came for the two days we were there.
The staff were all fantastic, especially Pandi who worked at the pool/activities desk. The free scuba diving lesson available at the pool were a lot of fun. No
Foods is very good.Nice ambient.Personal services it's ok.Long distance to the beach. Don't use taxi service from the hotel
A convenient hotel with easy access to beach and promanade walks close to restaurants and shops
Just 2 Minutes walk from the sea, well placed in Sanur.Food is good and the balineese night diner show twice a week is just amazing . Swimming pool is big and deep , nice place to stay for a week. Garden is hudge and very open. Hotel staff is warm and helpfull and welcoming. Bath room was quite smelly and not clean , as well the towells . Better to use the swimming pool facilities.Governemental hotel so the atmosphere is a bit rigid and military frozen.
good location. very poor hotel staff.
Right on the beach, nice boardwalk with good restaurants, etc. Not as nice design wise, as some on the strip, seemed a bit dated but was clean, nice pool and well worth the money.
We enjoyed the beach and the way the staff treated us. It was as decsribed and the location was lovely. We did not like that there was not alot of hot water and it was only switched on at certain times. That wa very disappointing and frustrating. That is something they do need to look at.
beach and breakfast
The hotel was not luxury, but it is very nice and comfortable. For the price, the hotel was much nicer than I anticipated; a very good bargain for the area. The staff are friendly and try to be helpful. There were lots of trainees, so assistance was sometimes a little slow - but you're in beach paradise so what does it really matter. When eating lunch at the tables the hotel has out on the beach, it would have been nice if the staff would have tried to keep away the women trying to sell massages, manicures or stuff from their market stalls. We started to avoid the beach area right outside the hotel because we could not step foot without being harassed by the women; they stand over your chair for a good 5 minutes hoping that their presence will change your mind. This is common all along the beach, but while I was in the area managed by the hotel, I hoped for some peace. The only way to get this was to stay at the pool area instead.
near the beach the bath room
The weather was perfect and being able to walk along side the beach for beach walks. We had the pleasure of a rather large rat in the bedroom followed by ants and no hot water for two days!!!!!!!
Proximity of the beach Security services, restaurant very limited
the gardens, the staff, the smallness of it and the breakfast room. A long walk from the street with all the restaurants and shops.
Bad location - quite far to the beach (10 minutes to public beach), very small pool in hotel, quality of rooms (I had de lux) differ from internet webside, high humidity in the room. Overall, Sanur is a dirty, ungly and unpleasent place for tourists (two classes lower than Kuta and three classes vs. Nusa Dua)
drinks by the pool, excellent staff, breakfast included toilet didn't flush properly, although fixed when mentioned to staff, no fly wire on bathroom window so had lots of mozzies
Nice and friendly employees Grabby Bathroom, Poor Breakfast
I had a lovely stay at this hotel. The staff were helpful and really nice. The breakfast was excellent as you had a choice off the menu which was included in the price of the stay, not just a regular buffet cold breakfast , was cooked fresh to order. The room was cleaned daily and the sheets changed every 2 days. This hotel is very good value for what it cost to stay. The bathroms could be updated a little and the location although was only 10 minute walk from the beach during the day as you use a back street, however at night did not feel particularly safe to walk back from the beach and had to take a taxi as a lone female travellor. Hey you cant have it all!
Beautiful gardens and pool area. Stairs
we got a nice room overlooking the property with balcony, as we booked it. I would have preferred a breakfast buffet instead of choosing a breakfast menu.
The room was large, clean and everything worked! I did not like the breakfast, it was included as American Breakfast but was very basic and small.
The hotel staff were helpful and friendly. The pool area was nicely designed. Meal portions were small. Wireless internet capabilities were limited
Staff were very welcoming and friendly. Resort was charming and had a real Balinese feel. Enjoyed the peace and quiet of a secluded hotel. Onsite restaurant had great food and excellent service in a lovely setting. Rooms were of excellent size. Rooms smelt a little musty, but probably due to the climate. Bathrooms are a little dated and when showering, couldn't contain water to the bathtub.
Nice people working there. It was not only a bit run down. Bathroom was a nightmare.
the villa with the pool was very nice. the balinese design of the hotel. hotel staff was gentle and willing to help in any way. the restaurant staff was nice as well, they served us in spite of late ordering. the hotel is a bit far from the city center but you rent a bike at the hotel. boats parked directly on the beach in front of the hotel