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Great location, very friendly staff and really cool themed floors and rooms! Elevator flooring needed to be replaced.
Every floor has a theme and and even the elevators dialog is customized for each floor. It is just really fun. I found my room cozy, comfortable, and efficient. All the staff I interacted with were really nice and helpful. Good Wi-Fi. Just steps away from good places to eat and walk to. And if you want to venture out and explore the city, there is a bike rental around the corner! And while I don't have dog, they do welcome them and had food and water for them in the lobby, which I thought was really cute. Last, I got a great deal for this hotel on Kayak (35% off), which made it more reasonably priced than normal. I don't know if I would have paid full price, but I really enjoyed my stay.
Location Room sign was on the floor, and room was right outside the elevator. Loud and small.
The decor is interesting. The rooms were clean and the staff was friendly.
We stayed through New Year's Eve, and had a great time! Great service from the staff, loved the themed floor, and happy hour at the attached restaurant was great.
Great location. Two blocks from 16th St mall and next to performing arts. On street parking was good and free overnight. Better option than valet in my opinion. Loud on a Sunday night and security nearly banged down the door of next room over at midnight while yelling hotel security open up. Unprofessional and disruptive to the rest of us guests. Not a great place. About average.
Met basic hotel needs. Parking garage is overpriced at $32 per night, and it has a terrible stink to it as well as leaks and dirty floors. Not a nice experience for hotel guests.
I left a waterpik/waterflosser in my room. Housekeeping confirmed that they had it whein I contacted the hotel. We played VM phone tag 3x. The only option was for me to pick up the item at the hotel. I got no response to 2 messages offering to pay for shipping of the $100 item to my home.
Awesome location and friendly staff with included parking. The room was good but a bit substandard for the price. I cared more about the location so I didn't really mind.
good location. A little too mid-century modern and swanky for my tastes. Way overpriced for the amenities. Separate parking was ridiculously priced too. Waited in line for 30 minutes to check in and out. Bed seemed short on our two queen room. 4 elevator banks and only ever saw one actually work. Way to slow.
The bed was extremely comfortable!! The room was clean and had a nice overall layout. The fun artwork all the walls was a nice personalized touch. I also liked that you could self park in the garage instead of having to use the valet or to try and find parking elsewhere. We had a room with a shared door to connect the two rooms. This allowed noises from the room next to ours to come through very clearly. You could hear everything from conversations and music to other things happening in their room.
The hotel is inside Union Station and the entire facility was recently renovated, so everything is brand new and very well done. There are excellent dining options within Union Station and within walking distance. The room wasn't large, but arranged in a way that made it feel cozy, not cramped. The historic preservation and modern updates were very well done.
Very friendly staff. Great rooms. Valet service didnt perform well. Called for car..no answer. Then front desk clerk gave them our room # instead of ticket # and they didnt have car ready.
BEAUTIFUL, QUIET ROOMS. NICE SELECTION OF PLACES TO EAT AND DRINK. COOL IPAD WITH ALARM CLOCK AND FREE INTERNET AND ROOM SERVICE,ETC. THE ACTUAL LOBBY/CHECK IN DESK WAS OUT OF THE WAY AND VERY SMALL. MAKES IT A BIT DIFFICULT TO "MEET IN THE LOBBY" WHEN JOINING FRIENDS. VALET OR EXPENSIVE GARAGE PARKING ARE THE ONLY REAL OPTIONS AS THE METERS ARE ONLY 30 MIN OR 120 MIN AND GO UNTIL MIDNIGHT AND START AT 6AM.
Enjoyed the location. Never had been to Denver. Being at this grand hotel made the trip worth my time there. Lots of activities and walking distance to everything. Really felt like being in a microcosm of New York less the hustle-bustle. Restaurants at the Union Station were superb. Security was at every corner. I wasn't sure that was because of the crime or just to deter it. But as a woman at night alone, I felt extremely safe walking around exploring. Being a smoker, there really wasn't well established designated smoking areas so I got harassed a few times. But they were friendly and pointed me to a direction to smoke. Needless to say, I didn't smoke much. That was good.
Great location with easy walk and free buses around lower downtown. Hotel was lively and seemed a focal point for the area. Large sidewalk fountain outside for little kids (I didn't have mine with me). Staff seemed a little stiff and geared toward yuppies, but this place is a yuppie's dream. They were very helpful, but enjoyed reminding me that they helped me with an early checkin, like they anticipated me fighting over the bill... just odd.
We asked late night concierge if they had a shuttle to the airport. He said yes and ordered us one. Told him we had 2 bags plus 2 ski bags. Driver shows up at 3 am with a luxury car that the back seats didn't fold down. Our ski bags did not fit; he pushed them through the small opening in his back center console. The man was all over the rode driving us to the airport and when we got there he told us it would be $60. At no point did the concierge or the driver ever convey to us the shuttle was not free. Hence why it's called a hotel shuttle. The ride was not worth $60 and we could of easily ubered or taxied for half the price. I was not happy with that at all.
Excellent advise from the concierge
Nice room and place I tried to Check in at 3, but was told checkin time was 4. At 4 I was told there wasn't an available room clean yet. I was told the same thing at 5, 530, and couldn't even Check in to my room until about 730. If I pay for a room so expensive, I want to get the use out of it. Not have to walk around town waiting to check in for hours
Location is good. The air condition is noisy.
The staff was really nice, and it felt very safe. Plus, the location was super. The room had no refrigerator or microwave, and the walls were kind of thin--which wouldn't have been so big a deal if we hadn't paid a price I thought would have ensured against such things.
Very very disappointed with our stay. They were extremely understaffed in the lobby, there was trash everywhere in the hotel and the room was completely different then the pictures as well as the rest of the hotel. We splurged to stay there and the elevator didn't work, or the air conditioning in most the hotel. Never coming back, not worth the money.
There was massive renovation occurring ON MY FLOOR. WHICH I WAS NOT INFORMED OF AT CHECK IN. HORRENDOUS BANGING ALL DAY STARTING AT 7AM. UNIMAGINABLE THAT A REPUTABLE HOTEL WOULD ALLOW THIS TO OCCUR. WORST STAY EVER!
The location was great for dinner and the theater. Staff was cordial.
Hated it wont go back I didn't like anything wont go back
1) very convenient location, because I came to Denver by train. and only 5minutes by taxi.
Location in the center of the city, large room space, clean, friendly staff, good discount
The flavored water in the loaby was great! The elevators we're unbelievably slow and small! Also the beds we're very uncomfortable. And the pool area was very small
We really enjoyed our stay. Lovely hotel I like everything
Great location, hotel was very clean and everything was available in the rooms. I was especially impressed when I overslept and called to ask for an extra hour or two to check out. Denny at the front desk was more than accomodating, which just made my stay. Thank you!
The room was beautiful and luxurious. Very, very clean. Nothing.
Big room, clean, friendly staff, fantastic amenities, free dinner and breakfast every day - can't go wrong! Nothing.
Very clean with a friendly, attentive staff. Right near excellent attractions in Denver. Convention center down the street. Walking distance to Coors field. 16th st Ped Mall a block away. Really a great place to stay. Nothing
I had a great room with a little kitchen. Got a pretty good deal when I booked day of stay. Clean, modern, and spacious.
i loved everything about it, the deal was great and the room marvelous, from the moment i walked in the staff made me feel welcomed... wow breakfast simple but enough, drinks in the afternoon again simple but nice- the room was clean, loved the kitchen and separate sitting area..i have to tell you overall i was completely happy which is hard with someone like me.... i had booked something private and it was more expensive it did not compare at all - the location was also incredible easy to get anywhere - can't really say i don't have any one thing that i can honestly say i didn't like
Loved the location. Right near lots of shopping and near the shuttle bus that moves all the way around down town Denver. We didn't take advantage of the hotel weekly activities but it was nice to have the option of being social in the evenings and getting solid breakfast in the morning. Would love to stay here again in the future. The couch in the room was fairly stiff. Restroom door is sliding and doesn't actually lock. Shower also doesn't close, was a standing shower.
Bed was very comfortable. All home amenities are available, and well maintained.
Fun urban area, clean, love the room b/c it's like a studio apt. Nothing
Staff very friendly Room had repair issues such as blinds in poor repair, peeling wall paper, and evidence of leak in ceiling
Mix it up a little bit for breakfast, not bad for 1 night but same thing gets boring after 3 mornings.
This facility is clean, has a super location and the friendliest, most professional staff I've encountered in years. From the manager to the front desk staff, they simply could not be more service oriented. The breakfast buffet was the best and biggest we've seen; fresh fruit, oatmeal, eggs and more. Super coffee! A great value for the money. Nothing comes to mind. Our four days at this hotel were better than we expected.
Wonderful breakfast in the lobby area; set up to be very socially friendly. Great location.
Location, staff and cleanliness were all excellent! Wonderfully spacious room as well. Great bar with local craft beers and good breakfast selection too. Our room had no bathtub. Only a shower, which was nice, but I personally enjoy a bath while vacationing.
Friendly staff, huge and clean room (2 queen beds, sleeper sofa, desk area, spacious bathroom), high-end warm buffet breakfast (eggs, French toast, oatmeal, fruit, juice, cereal, yogurt, etc), convenient location, free parking and Internet, excellent value!! This was one of the best hotel experiences I've had in a long time, especially at this price point.
Good location. Nice decor. Comfortable. Breakfast stinks during the week - tastes like powdered eggs. Wifi is a persistent problem: slow; connection lost often; have to keep logging into it.
Great staff. Ice interior
Had a mountain view room and got to watch the sunset over the mountains; amazing. The breakfast was very good- fresh fruit, oatmeal/yogurt bar, french toast, waffles, and all the regular items on continental breakfast. They also have a 24/7 service where you can order anything off of their menu, drinks and Food or dessert. Staff was always friendly! Maybe floors in room could be updated. But it was not bad.
Apprearance pleasing and clean, good location My husband I both work up with terrible allergies from ?? in the room. The soundproofing between rooms was poor, we could hear alarm from next room. Noise in the hallways and other rooms plus noise from outside in the parking lot were a problem at 10pm. We often stay in hotels including other Hyatts in Denver. Have not had this experience before.
Great location and friendly staff Free breakfast lacked some essentials. Food was decent but not remarkable.
Customer service was amazing - every employee we interacted with was super helpful
Brand new, modern design, nice lobby area patio & restaurant. Quiet rooms, pretty comfy. Saw a few comments referencing The Art as a 5 star in the category of Ritz & Four Seasons... not quite that nice, it's a solid 4 star hotel.
Unique concept would travel them ALOFT A Lot all over. A really cool option if you are planning to spend a weekend in Denver. I enjoyed the indoor pool especially! Also was given a nice view and the place has a modern art motif goin' on. I would stay here again great amazing value right by sams diner #3 a new favorite and the grass roots hats store!
Friendly staff, all necessary facilities available such as a free shuttle service within 3 miles radius; coin operated laundry; complementary breakfast; microwave and fridge in the room; free local calls etc., prompt service, good room service some comment by the person who serves breakfast there seemed minimally racist..
Nothing Everything, this hotel not a3 stars it's -3
Size of room, availability of wine and food.
the staff was very nice and the breakfast good. Won't stay there again! Groups of elementary school children were running wild making it impossible for us to eat in the breakfast room.Food was not replenished very well and the bathroom was exceptionally small and there was mold on the tile.
The location was good for us; we had a sports tournament at the convention center. 2 things: my daughter almost had one of the elevator doors close on her, and the breakfast wasn't good. the elevator door scared us; I had gotten off, and then my kids were following when the door began to quickly close/open vacillating quickly.
Location and airport shuttle. Was currently going through renovation.
The staff was very friendly and helpful. The breakfast area needs more seating.
This guest did not leave comments about this hotel.
drove the shuttle from the hotel to the airport. He was very nice and courteous. My room was dusty in the most obvious places. There was a bar and a coffee place with a Starbucks manual and coffee. The bar tenders don't know how to mix drinks and the woman at the coffee place didn't know how to make the coffee offered on the menu.
Shuttle to airport, nice breakfast, good bed, lovely room. The amenities said there was free parking but when I got there it was not included in the package. It was only free if you stayed there but not for airport parking. I had to pay an extra $40 for parking for 8 nights and I stayed there for 2 nights.
Hyatt Place is one of my favorite medium priced hotel brands. They are consistently predictable in quality and friendly staff. This one was no different.
The staff was every good Nothing
This guest did not leave comments about this hotel.
Clean and spacious, this is one of the best Bed and Breakfasts in Denver. Rooms are well decorated and clean, breakfast is first class, and the grounds are well kept. There are good restaurants within walking distance. Mediocre Wi-Fi, limited off street parking, and the front door is confusing and difficult to open.
Very Clean hotel - Convenient for Downtown activities - Very good breakfast Buffet Couldn't apply my Marriott Rewards bacause I booked thru a 3rd party? Sofa bed couch was poor.
Liked having more room than just a bedroom and bathroom. Breakfast was good, and free. Windows could open. Rooftop patio was nice. Staff was helpful. Location was just a couple of blocks from 16th street mall. Restaurants within walking distance. Guess I've been spoiled by other Residence Inns. The smell was very disturbing even with windows open. Furniture was worn out and dated. Carpeting was bad. Kind of sketch area even for a downtown felt barely safe in the evening or very early morning which is a shame if you like to walk places, though it didn't stop us.
This was my first time staying at the property and I would stay there again. It was a comfortable stay, the room was clean and it was a good location. The only issue I ran into was a delayed check-in but I was still in just before the 4 pm check-in time and there was an error programming my card causing me to have to go back downstairs to reprogram my card when I couldn't get into my room aft the first day.
The REsidence Inn Denver City Center is in a fantastic location right near 16th st. It is perfect for a weekend / week in Denver because it has a fully functioning kitchen, which will save you LOTS of money on food if you do some grocery shopping cook in the room! It was clean and pretty spacious. Take advantage of deals on this hotel (otherwise it is too expensive in my opinion). I found a king 1 bedroom (not studio!) suite on Kayak for $103/night. Otherwise, this room is easily $150/night and up, which may not be worth it (you'll save money elsewhere). No pool
Room was HUGE, gorgeous full kitchen, gorgeous lobby, free popcorn in rooms, amazing breakfast...one of the best hotels I've stayed at and i travel once a week on business around the country. This was for leisure but my boyfriend and I were very happy. Thank you!!!
Great location within the city, and the room was comfortable and well-appointed. My particular room was sandwiched between the elevators and the hotel gym-- lots of thuds from banging weights. Gym should not be adjacent to guest rooms, sharing a thin wall. Also, complimentary breakfast ended super-early-- should be 10:30, not 9:30.
The rooms are nice, had a kitchen, very comfy beds and awesome breakfast No swimming pool, have to use key to get to room, $27 to park car [horrible]
The staff was so helpful!
Nice room. Nice breakfast. No parking provided. Had to park on the street.
Loved the hot coffee available in the lobby when we arrived on a cold snowy evening! Room was fabulous!
Great free breakfast. Coffee in lobby. Mini fridge didn't work well. Most staff was good, some were rude.
Free breakfast, free pool and gym access, daily room service, clean, value for money
I've stayed at the Hampton Inn & Suites Downtown a half-dozen or more times. Its value is good: when I compare room prices (which I do every time I visit), it's always got the best bang-for-buck in the downtown area. It's safe, clean, quiet, and comfortable, and the staff are friendly and helpful.
Pool was nice, hot tub ok. Front desk staff were very nice, responsive. Room was very large, fridge and microwave made it very nice. Bubbler in hot tub, pulsing streams of water are much nicer. Room rate a bit high. Had a handicapped room, no tub, just an open shower. No parking for hotel available, though liked the free parking available on the street.
The staff is impeccable and the breakfast is very nicely appointed. Location is convenient to downtown. I asked for extra towels upon check-in and they never came. That is my one and only gripe.
6 blocks away from downtown; saved $80 a night compared to conference venue hotel, walking six blocks well worth the savings.
Best Hampton Inn hot tub I've seen, large and warm. This is a newer hotel so it is in good shape. Parking is too expensive for the location.
The room was very large with a lot of space and very clean. We were able to check-in about 2 hours early. Offered a hot breakfast and valet parking. TWICE we were accused of smoking in the room when we were not. They were over 12 hours apart and were not asking other rooms.
The hotel was clean, the staff were friendly, and there was free full breakfast. The location of the hotel was just a bit too far from downtown, requiring a walk through a busy traffic area. There were no restaurants nearby or in the hotel, necessitating a walk in the dark.
Was easily accessible to the airport for an early flight
Inexpensive and close to DIA for people who have early morning flights. The hotel is undergoing significant renovation, and consequently few services are available beyond providing an adequate room and a light breakfast.
The only negative that we saw in our short stay was the limited parking. We had to park in another hotel's parking area. The shuttle was parked and running in the unload area too so we had to haul our stuff a long way.
all the area needs more trees
restaurant, close to airport, 7-11, Moonlight Diner etc. not enough parking.. room wasnt made up for three days, but I did not leave it until noon or a bit later..
Didn't spend a lot of time in the hotel. The hotel fit my needs.
Enjoyed our stay very much. This hotel had everything we needed to enjoy a family getaway! The hotel was clean and the staff was very helpful and cheerful. 16th St. Mall just a couple of blocks away. Nice casual restaurants close by so we didn't eat at the Marriott restaurant. Would definitely stay again.
The staff from the time we drove up to Valet, to check in, and any questions we had were answered in a timely and professional way. I thoroughly enjoyed my stay in Denver and would not mind staying at the same place again, whenever I do make another trip out to Denver.
The beds were very comfortable the pool and spa clean. The hotel was in a good locatoin to most city center activities. I would stay again for any football or basketball games or any city center activities. I would not use this hotel if I had a car, there is no parking
We came for a hockey game and this hotel is in a great location. Room was comfy, bathroom well equipped. Breakfast was mediocre. 16th St. mall is only 2 blocks away and Denver public transportation made it convenient for everything.
Central location to downtown area made walking easy, exploring fun. Coureteous staff, quick check-in and out, and comfortableclean rooms makes this a hotel on my 'stay again' list. Great Cobb salad in the bar too!
This was a GREAT find for our family located VERY conviently in downtown Denver within a 2 block walk of the central part of the 16th street mall and therefore ALL of downtown. The staff was terrific, hotel was clean and our room was FANTASTIC. It was clean and comfy and had a terrific view of the mountains and court house. The pool area was nice and we had a great stay.
JUST A QUICK TRIP TO DENVER FOR BUSINESS. THE STAFF WAS VERY COURTEOUS. GAVE ME A ROOM CLOSE BUT NOT NEXT TO THE ELEVATOR (NICE FOR SECURITY). VERY, VERY COMFY BED...AND THE TOILETRIES SELECTION WAS NICE. (WHY DO I NEVER REMEMBER MY OWN SHAMPOO?)\n\nQUICK WALK TO 16TH AND ALL THE GREAT RESTAURANTS. HAD WORKING BREAKFAST IN THE HOTEL RESTAURANT. GOOD FOOD, UNOBTRUSIVE STAFF WHO KEPT THE COFFEE FILLED! FRONT DESK STAFF HELPFUL IN GETTING TRANSPORTATION OR INFO WHEN NEEDED.\n\nWOULD DEFINITELY STAY THERE AGAIN WHEN I'M BACK IN DENVER.
Very nice hotel with VERY comfortable beds with down pillows, comforter, and mattress pad. You won't want to leave your cocoon of down. They delivered a mini fridge to our room when we requested it. The staff were courteous and friendly. Good location, only 2 blocks from the 16th Street Mall.
We were given a very luxurious two bedroom, three bath suite with wet bar for our family of four....what a GORGEGOUS room!!! We had a wonderful time...pool and fitness center are nice, as well.
Excellent location, perfect rooms (clean and neat). Rather expensive (taking into account the absence of free parking).
The staff was always friendly and helpful. The rooms were clean and comfortable.
The hotel was very close to the Denver Pavilion where we were able to walk and take a free shuttle to the Union Station and Snooze restaurant. The staff was very courteous and helpful. We had a great view of the Rockies and we could see the Bronco stadium. Housekeeping was great. Parking was expensive The air conditioner did not cool down the room like other hotels. The pool was very small and unimpressive.
The shopping was great. Lots to do in walking distance. I felt it was ridiculous to charge for parking when you're already a guest with the hotel.
Clean and accommodating Rooms were a little noisy from street noise. Valet parking was expensive
I like the location And the food that we had delivered by room service! That's I had to wait while the two front people was on the phone for 20-25 min.! I was in line aline for 15min with two desk people on the phones! Irristati
I had an issue with the person I was traveling with, and the staff was extremely helpful and accommodating. They waited with me until I was picked up by a friend and assured me my safety was their first priority.
The room was clean, spacious and had everything one needs for a weekend in Denver.
Spacious comfortable room, good design, good location, new and fresh overall; very good restaurant (Pi) and coffee shop (Das Boggs) bath towels were not up to the same standard as the rest of the hotel
I had asked for an early check-in around noon. they said they were not able to accommodate us for that time. gave them my cell and they called about 1 1/2 hours later and said our room was ready front office staff was very nice.
Unbeatable location. Right next to Colorado Convention Center and the other major downtown hotels. Only a block from the 16th street mall. This is definitely nitpicking, but the lobby was pretty boring. I like a hotel with a busy lobby and a happening bar. This hotel had neither, but it wasn't a big deal, because many of the neighboring hotels did.
I thought the place was gorgeous and I loved the idea of the gear garage and the hospitality of the snacks and beverages for the guests. Very nice to provide courtesy rides around town. To be nitpicky, they should maybe include some instruction cards for things like the coffee maker or the record player. You certainly can figure it out after some time, but might be helpful to have. Comforter was too warm for the summer. Things that were disappointing - door keys kept not working. Balcony door wouldn't lock and once it did, you could not open it. Wanted to borrow the Leica w/ the film they advertised from the gear garage and they couldn't let me use it because they weren't prepared w/ film. It was one of the reasons I booked there.
I thought i checked into an "Alias" themed hotel when i got stuck on the 2nd floor. Apparently the IT guy wasnt paying attention to how elevators use RFID's. Only took 20 min. Just got back from Maui and Chicago. The restaurant Departure is so good here. At check out i slept in, then went and ordered their Best lunch menu items a la carte and got dessert. Then needed to go rent another room. And thats why this Groundhog Day Themed resort you arrive , eat, sleep,repeat, 2 or 3 times and forget your Brothers Wedding. #AdultFail you will enjoy everyone you meet here. Need Dinner going to Halcyon