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The staff were extremely helpful and the food in the restaurant was excellent
Friendly staff, quality of the food, breakfast was excellent, valus for money Tired looking bathroom and shower. The biscuits in the room were so old they were soft. Only 3 cheap coat hangers in the room. No guest directory. These are only minor points but they are what makes the difference between good and ok
We have stayed there before, and enjoyed it, the food is brilliant,and the bar staff and the ambience in the bar and resturant is great.
Friendlyness , rural location, food quality. room cleanliness, very dusty all over.
Very nice to have accomodation independant so you can come and go when ever. room was very cosy had a sofa which was nice so we could sit and watch tv insetead of laying all time. chef for breakfast was so friendly. check I was simple and quick. was nice and peecefull. very recomendable stay. Bathroom was cold
Surroudings, staff and good parking The room I had was ruined by smelling very strongly of damp, also the decoration around thew lower was was decayed (Lodge)
Food was cooked well and good size portions We were unable to order anything to drink at the Bar even though it was only about 2:50pm on Saturday and we offered to sit outside, but were still refused, so we had to make a 20 minute walk to nearest pub! Breakfast only served between 8am & 9am even on a sunday!
Location, hotel layout, size of rooms No desk & chair in room (Using for buisness therefore needed desk/chair as work space)
Staff very polite and extremely helpful, Great service and value for money
The staff are fantastic, really friendly and helpful. The room was pleasant, clean and comfortable. It had all the basics including TV, towels and shower gels, etc. Really reasonably priced.
Easy to find, hotel's own parking, friendly staff. Room was beautifully clean and very nice bathroom. Night's sleep badly affected by an over-bright Fire Exit lamp in the room, so bright you could read by it. I'll take eye-shades next time! Noisy dripping tap in bathroom, cured by putting plug in sink. A shame, as everything else was excellent.
Friendly staff; lovely room; nice bar and breakfast room None
The fact that on arrival I was not asked for a credit card reservation of money and thus not treated as a potential criminal aiming to abscond without paying.
The rooms were lovely and the staff were very friendly and helpful
It is difficult to rate the hotel as we only stayed two nights whilst attending a family funeral. But, it served our purposes perfectly.
Friendly atmosphere. Excellent food. Good leisure facilities
I have stayed at park farm on several occasions in the past & always enjoy a comfortable relaxing stay, nice place to unwind
Food excellent, the the best looking and tasting breakfast. Prompt service and friendly staff. Bed not very comfortable - may be that mattress not very thick! Didn't sleep very well.
Staff were friendly Plumbing/ heating was noisy all night keeping us awake.......Didnt like the fact of having to walk around the outside in the rain for access between room to reception
It was nice to be able to visit the pool and steamroom The haetin stayed on over night and we got a poor night's sleep
Excellent service from polite efficient staff together with very good leisure facilities and good food.
We had a std double, it was better than a superior room at most other hotels. Very good leisure facilities. Excellent restaurant. All staff very attentive. Highly recommended.
In the centre of Norwich - right by the cathedral and excellent choice of pubs and restaurants etc. Near good shops and The Forum A minor point was that the foyer internet access did not work. The room was cold at night due to a problem radiator but they supplied a room heater
The helpfulness of your staff was certainly appreciated and available when needed. Also a pleasant bathroom. Our bedroom could have been more comfortable and a large stain on the carpet on entering did not give a good first impression. The duvet was most comfortable but softer pillows would have been nice.
Excellent location lots of original feature Leaving
The Paston room was excellent, but the key fob did not have the room name on it, just the number which confusingly was 412 even though the room is on the second floor.
Hotel is very conveniently located. Has own car park. Rooms are clean and comfortable and well equiped.
proximity to city centre
The staff is friendly and the onsite restaurant was fantastic! Rooms are modernized and spacious. Location is excellent. Couldn't have asked for anything more!
Good position in town;friendly/helpful staff; nice room;convenient car parking Not very excited by dinner menu
the cleaner looked nice the room was really hot even tho the heating was off, not a huge problem tho
A comfortable recently modernised hotel in a delightful inner city location with a free car park, Also the restaurant is excellent and the staff generally helpful and courteous. Nothing! It ticked all our boxes.
The position was very good We were at the back of the hotel and the extractor unit was a little noisy
The grounds and the hotel were very good. You were made welcome. I enjoyed the facilities. As said before. The room was basic and for the price I would have expected king size bed and a fridge. There is no air conditioning in the room and it was a warm weekend. I was informed when booking out that there was bigger rooms available.
Ample car parking, polite and friendly staff, very good choice for the room service menu as a single traveller this is very important and an excellent selection for breakfast with attentive serving staff The facilities were a bit dated and the room was rather a long trek away from reception.
We were very pleased with the room we had. Breakfast was good with wide variety Although we booked online when we arrived at the hotel they had no knowledge of our booking. But because we had the relevant paperwork they were able to fit us in.
Staff, building itself - spacious and grand, swimming pool Bedroom would benefit from a reading light
the ambience in room information folder lacking (some pages duplicated, possibly some missing, restaurant opening times not given), and not coordinated with TV on screen info ("refer to in room guide for restaurant opening times"), phone not working, TV unadjustable for colour balance, no guide as to channels
Frfiendly helpful staff, excellent pool and sauna. `breakfast rolls undercooked, no crispbread, i.e ryvita available.
Excellent service - particularly the waitress. Food was also excellent. Confusing layout and unclear "labelling" in the lifts! e.g no infomation which floor to choose for Reception.
Staff were helpful and efficient. Hotel Building and Grounds were excellent. Facilities and dining were as you would expect of a De Vere Hotel.
peace and quiet over looking the golf course i didnt stay longer
Not very much to our disapointment Breakfast was a disgrace
Comfortable relaxing weekend break in a modern coveniently located hotel. Staff very friendly & helpful
Location with friendly staff. Needed more people serving in the bar in the evening with training on how to deal with customers in their correct order. I was overlooked when it was "my turn" three times
Excellent staff, couldn't be more helpful and location to Norwich City Football Club perfect! Breakfast and lunch also very good. Overall a bit expensive for a Travelodge on steroids. Lacked atmosphere and character, and for the money we paid I've stayed in better hotels.
Big comfortable beds
The hotel is in a good location for norwich,easy parking,quiet.
Comfortable, clean modern and spacious rooms, all the facilities you'd expect from a good hotel, helpful staff and good food. No
Location of Hotel, ease of use and good facilities Room Service for Breakfast (didn't arrive!)
Lovely decor, nice room. Quiet. Very helpful friendly staff. No probs at all.
no late night revellers n/a
access available at all times to room, car parking, walking distance to town Ensuite facilities were to small for comfort, I believe not worthy of 4star rating, as was food quality at breakfast! deep cleaning of some elements within room needed (extractor fan) also I would suggest needs uprating as condensation is affecting decoration (rm 16)
Excellent, friendly service from staff. Easy to locate and close enough to the city.
The staff were very helpful and welcoming. The room was comfortable and very modern, it was very clean also. It was clearly visable from road and easy to get to from city centre. A great stay.
Someone to greet me on arrival. Well lit. Separate and accessible lounge area. Own key. Payment taken on arrival so free to leave following morning.
Everything! The staff, welcome; The room was new well apointed and spotless. The breakfast was fresh, wholesome and well presented. the guest house offers excelent off street parking. This is clearly a new bussiness venture and I wish them every success. Keep up these excellent standards and look forward to continued recomendations and repeat custom. I have suggested to Norwich Union that they put you on their recomendation. You are a credit to the city of Norwich
Lack of staff. Lack of information about Norwich.
Clean and modern.Breakfast was good and also included into the price that we pay,although during the time we booked online,it stated that breakfast was not included.
Excellent cleanliness, buffet-style full English breakfast, car parks for about 10 cars
A very nice modern room with a nice feel We like the help yourself breakfast although we felt it could have been a little more tasty!! The sausages could have been more meaty!
Out of the city so quieter but a good bus service if needed, good parking facilities.
Room faultless with all conveniences. Staff very helpful. poor location for eating out; nowhere within walking distance.
Old manor house with character. Bedroom was large, airy and tastefully decorated. On suite was excellent. Breakfast was individually cooked and very tasty, with fresh fruit, not tinned, available. Highly recommend.
beautiful place, well kept. the price of the drinks from the honesty bar.
Convenience - near to coast and Norwich - comfort and facilities in hotel itself no
This hotel is an excellent place to stay. It is full of old world charm and full of character. I was very warmly welcomed and settled into an excellent room. Breakfast was excellent and grat value for money. I will definitely be staying here again.
4 poster room , everything available from coffee milk to cold beers from fridge bit noisy from grandkids and traffic and squeeky floorboards! [but added to charm]
Owner very nice and friendly, really good choice of breakfast, room very comfortable, enjoyed the numerous books on offer to read. Is a beautiful house. I think the hotel would be more suited to the more mature person, but have nothing bad to say about it at all.
The privacey that we were given, the freedom to come and go as we pleased, the facilities and relaxed mode.
We stayed at Old Catton Hall for 3 nights as we were going to a wedding nearby. The history of the place was very interesting and the luxurious rooms were fantastic. Dianne the owner was very attentive and the breakfast were very good. We would definatley stay there again.
The frendliness of the owners / staff and excelent welcome and service
Wonderful staff that go the extra mile.
The decor no
We liked the friendliness and helpfulness of the staff, the style of the hotel and decor. We liked the small details that were different from so many large chain hotels, ie the furniture, the provision of a 'real' long leaf tea (not tea bags) real coffee etc. in the room...food in the restaurant was excellent. The room could do with a small table, tray etc and a longer lead on the kettle so we didn't have to put the kettle on the floor to reach a socket and didn't have to put the tea/coffee pot on their furniture with the risk of leaving water marks etc. ....small points really.
room was comfortable and location was excellent reception was small and not obvious
Very comfortable bed! It was divine! Lovely big bathroom and very, very clean. Breakfast was great. We were there for our friends wedding and the whole weekend went off very well. Nothing was too much trouble and the staff were very helpful.
Central city location, convenient for Norwich nightlife. Mould around the shower enclosure and fittings, not expected in a hotel of this standard.
The location,and ambiance and artdeco style On arrival having booked two rooms,told they only had one emphasis on my arrangement not their administration/management.Taking one hour to serve meal from ordering with no apology.Cleaning trolley outside room with toillet roll on floor and linen when going down for breakfast
The location was very good for our visit. The staff extremely helpful. Lack of a trouser press in the rooms
Location Lack of attention to detail - this hotel could be so much better as it is in a perfect location for Norwich city centre, something much needed in Norwich. Some examples of very many shortcomings that I would expect without question in a hotel of this standard - only one bath robe (probably unwashed as there was a tissue in the pocket), toiletries not replenished on two night stay, bin not emptied despite having a discarded sandwich in it, we were not made to feel particularly welcome after a long and tiring drive, rear entrance to hotel from car park gives bad impression as not very well kept etc etc etc... Our room looked tired and in need of some maintenance. Door handle, toilet roll holder falling off, grubby marks on carpets/furniture etc.Staff don't appear well trained - we were not even asked on departure whether everything was ok and of we had had a good stay. Surely this wouldn't be too much trouble?
Excellent facilities, room and food. Staff very polite and attentive Some attention to detail, milk cartons in our room, table not fully laid out in restaurant at breakfast. Could do with loo brush in en suite
Location is good, food is very good and they have sports facilities no means of getting cash onsite (cash machine)
we liked the relaxed atmospher of the hotel, and the proffessionalism of all at the spa. We found the staff in the resturant on the 1st night a bit lacking in helping to take our orders and when drinks were asked for took a long time to be delivered to our table and we even had to ask another member of staff.
Mould in the bathroom
All facilities were good and the staff very helpful. All food was first class and the restaurant well appointed. The lounge areas in the hotel were not warm enough during the evening and we had to return to our room
I really liked the room. It was quite spacious, with the most storage space I've ever had in a hotel room. Also the hospitality tray was very generous. I liked the way the rooms are based around a courtyard. We stayed one night B&B; the breakfast was delicious and a the dining room was lovely, overlooking the golf course. It felt like I was staying at a top hotel; I would love to have stayed longer and been able to use the fitness centre / spa, plus relax in one of the lovely lounges. If I could afford it I would stay for a week! Not applicable.
a very peaceful atmosphere and the staff were all very friendly n/a
Enjoyable relaxing place to stay for the amount paid. No
Location is good, food was excellent No cashpoint onsite
lady in the spa was adorable room was comfortable but had faults meal was exceptional
Bed and breakfastr deal was excellent value for money, comfortable hotel, friendly staff. Some of the food at breakfast on the first day was not very hot.
the food was excellent value the room / hotel needed updating/refurbishing but it was clean
Option to use gym and swimming pool Carvery was very poor. Staff were young and inexperienced. It would make such a difference to this hotel if they had a good restaurant and took away the Carvery.
Easy to find and convenient with a car. I would describe my room as well used, tired. A lick of paint would go a long way.
Leisure facilities Food / Restaurant was not as good as it could have been. Lack of staff did not help.
Friendliness of staff Not really
spa.staff were pretty good. ran out of various food items.room 218 had a wall picture missing the room heater did not work and decor somewhat shabby. i have stayed at this hotel on several occasions but not for some time, it seemed better then.
The downstairs room were nicely furnished and the staff welcoming and friendly. The bed was comfortable My room was freezing cold - I arrived tired and would have appreciated if the heating (a small electric heater) had been on. Long corridors meant I felt vulnerable walking back to my room.
Location no lift and requested ground floor
Room needed redecorating, but informed this was in progress.
I enjoyed the facilities and the hotel had lots of fine qualities. My partner and I thought the food was the worse meal we ever had, how they can get the meal so wrong twice is unbelivable. The cost for the food was way over priced for the quality and I could recommend near by resteraunts that were far superior and at half the price.
Reception staff were very polite and efficient, a pleasure to deal with We had a snack in the golf course cafe and what an experience that was. We sat outside overlooking the 18th green we ordered food but when it was delivered we had to ask for the table to be cleaned, cutlery was dropped on the floor and no condiments were offered. In the morning we went to go for breakfast, nowhere is it indicated where to go to eat, when we found it there was a sign on the notice board outside it. We were greeted by the manager who said "she will show you where to go" whilst he fiddled with his mobile phone and took a call on that, I would assume it to be a private call as he said "yes mate" None of the waitresses were very polite and certainly not attentive, a very limited selection of food was available on the buffet.
The location was stunning and there are certainly a lot of things to do. The staff were very friendly and the ambience of the hotel was very relaxed. Most areas were clean and tidy as was the room although with two Queen beds it was a little cramped. The food in the separate 'Zest' restaurant was better than that served for breakfast which was very run-of-the-mill and appeared to have come straight from cans or packets without any creativity. Our general impression was that the hotel has pretentions beyond the reality.
good location clean modern hotel good gym and spa The food at the bistro was the worst i have ever eaten at a 'decent hotel. only one other person in the whole room should have been a clue. After a bottle of corked wine the prawn starter arrived to be followed 15 minutes later by the wine. The prawns went back and a new plate appeared. the sauce one could only describe as a mix between daddies, HP, tomato and jerk Truely revolting! But the fish and chips was to follow. For £12 i expected a large fresh piece of fish. Sometimes small is better and the flacid piece of cod arrived with mccain chips and a pile of lime green dollop. Use the hotel and the main restaurant (where i have had a good mean previously) by avoid the golf club bistro.
Fantastic luxurious accomodation> top class hotel close to the city for a relaxing weekend. nothing.
All staff were polite and help full
Nice well appointed room. Some friendly staff. Attractive setting. Good swimming pool and spa area A coach party of noisy people ruined the dinner atmosphere, were given the best dining slot, crowded out the breakfast room and caused queing. Breakfast older maitre'd was rude and offhand and did not give way to my disabled wife.
The pool area was very impressive, and the staff in the pool area very helpful. The bar was very impersonal and was furnished in an inappropriate fashion. The breakfast we OK but tea was almost undrinkable.
Relaxing, good service, good food, lovely hotel & grounds No air conditioning, cost of drinks etc from the mini basket in room, mattress bit hard
it was restful and enjoyable
Clean, warm and comfortable and a good breakfast. The proprioters were not there to welcome us and although the lady who was there was very pleasant and kind, we felt that our welcome was rushed.
Friendly welcoming staff, very comfortable room, and excellent breakfast.
Allowed us early check in to leave bags in our room None
Breakfast was good,Jim made us feel at home,relaxed. Central heating miles too hot,could not adjust it.Could not open window,seemed to be sealed shut which made the situation worse.
The room was pleasantly designed with modern furnishings, the bed was extremely comfortable, the shower was wonderful, everything was immaculately clean and there was a good variety of hot and cold foods for breakfast.
I loved everything about this hotel. Location was fantastic right in the heart of old Norwich. Breakfast was superb and freshly cooked. 1 would certainly stay at Number 17 again. Car parking was expensive but very convenient. Always a problem in city centre location and not the fault of the hotel.
Comfortable, warm, good interior décor, good quality furnishings, nice bathroom, great breakfast, excellent location Tv difficult to work despite instructions, overnight parking great but having to move car by 9am when checkout was at 11am inconvenient
Personal service, rooms well equipped. Breakfast very good and parking provided. Room temperature could not be adjusted, it was a little warm
Friendly greet and rooms modern and clean - breakfast delicious and the hotel itself was ideally placed for shopping - the purpose of our trip
Good food...friendly staff. Attention to detail was a bit lacking although not enough to make a complaint.
Well furnished accomodation and pleasant, resposponsive, service.
Pleasant people. Nice food. In spite of putting the information on the booking form the hotel did not see that I needed breakfast at 7.15 each morning. Breakfast was at 7.30am this is a bit late for people on business trips. They put themselves out the first morning and cooked breakfast but not the second morning and I was rushed to eat and pay for the room and get to my work destination by 8am , unfortunately I was late.
Friendly staff but room was rather pricey.
very convenient for my next day meeting. wonderful food and welcoming staff
Lovely staff, nice room. Food in the restaurant, although very nice, a bit overpriced compared to the facilities, ie restaurant prices, pub quality. Food needs to be much better presented to justify price.
Nice Building Too near main road, very noisy.
Very Friendly staff,good service N?a
Accommodation was comfortable, staff were friendly and cleanliness was of a high standard. The hotel is well situated for visiting the surrounding area and places of interest.
very friendly staff, good accommodation and excellent value