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The overall décor of the hotel. The staff is extremely friendly!!!! Luv everything
Our family enjoyed our stay on the 23rd floor of the hotel. The pool was warm and the beds were comfortable. Great room for the price!
A fabulous place to stay! Hotel staff was extremely friendly and helpful. I would recommend this hotel to anyone who needs to be treated like royalty, from the time you park your vehicle until you depart. A+ hotel all around!
The dinner at The Roast and the friendliness of the staff, also the location. Our view was blocked by a parking garage construction, but they did not charge us for our upgrade.
Lovely accommodations in an iconic Detroit hotel. Great bar, great restaurants, friendly staff, beautiful rooms. Spa does not match the quality of the hotel. The space is small, cramped, and dark; the equipment mismatched and broken. Friendly staff, but disappointing experience overall.
Awesome location, great service, and our room was perfect.
-great response time -professional/courteous customer service -comfortable bed -spacious -excellent food -pool/jacuzzi -shower was amazing -$30/day valet -small tub -internet fee (although they removed it from my bill) -pricey food -snack bar was locked, never figured it out -limited tv channels
The room was comfortable and very attractive. The bathroom was quite nice. No free internet unless you joined Starwoods and when I did I got an email confirmation in Arabic! Which freaked me out. The desk staff said they didn't know what to do and maybe it was some problem with my email. I pointed out it was only the one from Starwoods. The breakfast staff were very attentive, but the meal was overpriced for the quality.
Very professional staff. The place is beautiful. Great location. Parking was not included in the price.
We had a three hour wait in line to check in before the Lions game. Once we checked in, our room was not ready and we received no discount on the room for it not being available for the entire reservation time frame. The staff was slow and very unaccommodating. Completely unacceptable.
room service hospitality of staff
Very clean, easy check in, nice room. No breakfast and have to pay for Wi-fi
The front desk staff were nothing but friendly and professional. They went out of their way to help with anything that they could. The bar tender at The Grille could have been more pleasant and friendly. I was with a group of three and she seemed more concerned with some of the "regulars" and we were pretty much ignored.
Super close to the stadium, theatre, opera house, plenty of bars and restaurants. Close to the casino and Greektown. Very comfortable beds, great staff and great wifi. Heating system wasn't working well and the restaurant was short staffed. But after complaining, the manager was apologetic and tried to make it up to us.
Nice Rooms, Friendly Staff. Parking NOT included. Cost isnt cheap.
Bed was comfortable, Staff helpful and friendly, clean hotel nicely located a walk away from Comerica Park, Ford Field and other downtown areas. Breakfast left much to be desired, toaster was broken, and had been for 2 days. Some of the food was decent, some was awful (don't have the cold, greasy, limp hash browns...)
We love everything about the hotel that's why we stay there as much as possible. This is the second time that we booked a king room and were given a room with two queen beds. NOT HAPPY!!!!!
I was thrilled with the room I didn't like the fact that valet gave me such a hard time to park my car I had to show him my email that my room was paid for
This spot becomes our first-choice hotel for downtown Detroit. Rooms are spacious and comfortable. Internet is fast and reliable. Breakfast is fine, especially the made-to-order omelets with a wide variety of ingredients available. Parking is in an open lot adjacent to entrance, but there seems to be good security.
We stay at the Hilton Garden Inn as much as possible when visiting downtown Detroit. It is a wonderful, safe, clean, great location hotel. nothing
The rooms were nice and beds were comfortable. The bar and breakfast areas were convenient and suprisingly good. Breakfast was great... hands down one of the best by hotel standards. N/a
Staff & location Beds