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The room was comfortable and very attractive. The bathroom was quite nice. No free internet unless you joined Starwoods and when I did I got an email confirmation in Arabic! Which freaked me out. The desk staff said they didn't know what to do and maybe it was some problem with my email. I pointed out it was only the one from Starwoods. The breakfast staff were very attentive, but the meal was overpriced for the quality.
Very professional staff. The place is beautiful. Great location. Parking was not included in the price.
Our family enjoyed our stay on the 23rd floor of the hotel. The pool was warm and the beds were comfortable. Great room for the price!
A fabulous place to stay! Hotel staff was extremely friendly and helpful. I would recommend this hotel to anyone who needs to be treated like royalty, from the time you park your vehicle until you depart. A+ hotel all around!
The overall décor of the hotel. The staff is extremely friendly!!!! Luv everything
We had a three hour wait in line to check in before the Lions game. Once we checked in, our room was not ready and we received no discount on the room for it not being available for the entire reservation time frame. The staff was slow and very unaccommodating. Completely unacceptable.
Very clean, easy check in, nice room. No breakfast and have to pay for Wi-fi
The dinner at The Roast and the friendliness of the staff, also the location. Our view was blocked by a parking garage construction, but they did not charge us for our upgrade.
-great response time -professional/courteous customer service -comfortable bed -spacious -excellent food -pool/jacuzzi -shower was amazing -$30/day valet -small tub -internet fee (although they removed it from my bill) -pricey food -snack bar was locked, never figured it out -limited tv channels
Lovely accommodations in an iconic Detroit hotel. Great bar, great restaurants, friendly staff, beautiful rooms. Spa does not match the quality of the hotel. The space is small, cramped, and dark; the equipment mismatched and broken. Friendly staff, but disappointing experience overall.
room service hospitality of staff
Awesome location, great service, and our room was perfect.
The room was huge and really nice with great proximity to the casino.
No 24 hour room service
Gorgeous room and lobby Centrally located Courteous staff Shuttle service Valet parking is costly Mini bar offerings were costly
The continental breakfast. I was hoping for eggs, and just a whole platter of food.
The staff was very friendly and accommodating to my needs. Great location and great building!
Room was massive. Continental breakfast was cereal.
The hotel needs a complete renovation. The beds were so old and uncomfortable, we ended up checking out at 6:00 am after a sleepless night.
The staff was very friendly and accommodating The room was very loud. Noises could be heard clearly from the hallway, next door and outside.
Needs a usb port in the room. Most rooms I've stayed at have them. Very useful for charging your phone
the uniqueness and spaciousness of the rooms. Our air conditioning only blew in the living area not the bedroom. it was just a little warm for sleeping.
Great shower. Nice beds. Very friendly staff.
-Loved the pool and spa facility. the room was fantastic, loved the bathroom. access to restaurants and the casino were great as we did not have to go far to get drinks or food. -Drinks were very inexpensive and of good quality. Our cocktail waitress, Autumn, who worked at the Axis lounge was very very kind and hard working. she checked on us many times so we could enjoy our time on the couches without having to get up to order drinks. -we are a gay couple, and felt safe staying at the hotel. Although when I made phone calls I was called "Mr.Johnson" a number of times. -there really needs to be a mini fridge or cooler that we can put leftover food and items in. we were traveling by car so a lot of our items would go to waste. -security guards at living room entrance, there needs to be more consistency in them knowing what all of the guest room key cards look like. we were questioned about being guests because we had cards that said "TAP" on them, and the security guard had only seen ones that said "AXIS" on them. plus no other guard stopped us like that. -having bathrobes in our room would have been a plus because we went to the spa so often but had to walk down in just bathing suits and wet towels.
I was there for a wedding and it was centrally located to everything. The door men and valet were extremely personableand very nice. I would have given it 5 stars all around, however, the front desk check in staff did not inform us of the shuttle provided by the wedding until asked and they did not tell us the correct times so we missed the bride walking down the aisle.
Location Under 18 cannot use pool and must be escorted by security to dine. Sold a double bed room, given a king with 1 roll away
The room is spacious. Along with great walk in showers. Great casino but seemed like dance club more than about shows or amenities. Wonderful employees very helpful and curtious. Valet is highly recommended. The slowness of elevators after a sporting event is a downer but small inconvenience. Few things that I noticed could be better. Lots of waisted space. Areas of casino seamed like could've been better. Wish they had shuttle to the two stadiums near by comerica park and ford field. Shuttle to and from airport rather than taxi would've been a great addition to the hotel. Overall 5 star hotel. Do wish they had all night buffet because most sporting events get out after their restaurants 11pm closing time but things that could be small upgrades to their hotel
service by staff and room size was big. hotel was very smokey
Everything you could ask for.
This place is amazing. They have it going on! From the great staff to the great rooms and to the great entertainment!! We are definitely staying at the MGM from now on when we visit Detroit!! Everything was AMAZING!!!
We were in town for a show for the night and had a great corner room with an amazing view! Everyone there was very kind and helpful.
The entire hotel had a calming effect Very clean Staff were amazing Location was perfect Buffet breakfast at restaurant was not very good
The room wouldn't go below 80 it was uncomfortable hot the entire time.
Great staff, great location, great hotel. Can't wait to come back.
The staff was pleasant and helpful from the moment we arrived. Everyone from the desk to the cleaning crew had smiles and suggestions. My husband and I will definitly stay here when visiting the city again!
Quick valet drop-off, quick check-in, easily accomodated change of room type request, room was great. Rate was reasonable for the area. Toilet needed some maintenance.
The double room suites are incredible! They're huge and feel very modern. This place and the staff are all very nice. $15 to park next door at a lot that advertises $10 rates.
We were in town for a national conference just a few blocks away at the Cobo Center. Upon check-in the staff was super friendly and helpful. They even gave us a warm cookie. We were close to the stadiums, food places and downtown. The room was massive! The beds were in a seperate closed off area, so people could congregate in the sitting area if needed. Definitely worth the month compared to other hotels around the area. Having to pay 30 dollars a night to park.
The bathroom setup.
Staff. In-room service order wasn't quite accurate when delivered.
The valet guys were super polite and awesome, asked me how my stay was and everything. Never brought us toilet paper, towels, or pillows. Had to call them 3 times if I needed anything because they would just never show up. Front desk lady was so rude, didn't even take my complaints into consideration. I come to Detriot every weekend for work and last week I stayed at a $60 a night hotel that had WAY BETTER service than this $200 a night hotel! Don't waste your money! I wish I could get mine back after how these people treated us! OH I shouldn't forget that on our last day when we called the luggage cart up the lady made my 9 month pregnant friend roll it down and put the luggage in the car without helping her at all! I will NEVER come back here!
We were blown away by the customer service and room for the price. This is worlds beyond Greektown Casino Hotel. We will stay here again. The valet was a little expensive at $27/day.
Comfortable rooms and friendly staff. Shower tile could've used a bit more attention from housekeeping.
Would Recommend. Good location. Free shuttle within a 3 mile radius very convenient and a great bargain. Good breakfast included also.
Valet, close to Joe Lewis, great restaurant attached to hotel. They even had a shuttle to take us to the hockey game. I would definitely stay here again.
Breakfast was good A/c didn't work well and front desk personal where lacking customer service skills
Breakfast. Staff. Location. Secure parking in close proximity for 20 bucks a night. Air con did not work good enough.
Room was on back side of noisy elevator. Heard it all night long. Rooms were not ready at 6:00 at night. Checked in at 7:30pm. They did however give us a free night stay.
Overall, the hotel provided a good stay for the evening. My wife and I were in town for a show at joe Lewis and we could pick up the people mover in a few blocks. They also included a free breakfast which was okay. Beware, parking was $27- which included in the price online.
Staff was friendly, everything seemed clean. Comfortable beds, window opened slightly for some fresh air. Water pressure was excellent. Valet was blocking the entire entrance with cars upon arrival so we had to circle the block searching for a parking garage that wasn't just monthly. Saw a bed bug, hoping nothing else comes of that.
I didn't get an opportunity to experience anything good. Despite having two prepaid rooms, my reservation was not held, and we were sent to a local bed and breakfast, that was not in close proximity to my business, nor was it the same quality as the courtyard.
Friendly staff, clean and great location..like the people mk over access and the warm tunnel to the ren cen in the freezing cold Parking price a little pricey
The AC wasn't working throughtout the day, so it did get a bit hot. However, everything else was grand.
The beds are comfortable. The rooms are clean and like new. They have security for the elevators after a certain time. The recreational room is phenomenal with a full weight and cardio area, lots of rooftop balconies. Staff is very nice and attentive. I would come here again even though they nickel and dime you for everything. Being a hotel attached to the people mover is great for getting around downtown too. Saved a ton of money on cab fees! Everything has an additional charge, no continental breakfast, which is fine but they also charge 14.95 for not a very great buffet. Hotel service is great They charge for valet and do not explain at check in they are putting a 100 dollar hold on your card, they say it falls off after making sure there are no incidentals or any additional charges. They failed to mention you're paying for valet which most hotels I have been to don't charge. I feel as if I could've stayed at greektown or antheum, as usual not have so many extras to pay for.
Good location with People Mover station on site and a lil bodega in same building open til 2am. Front desk staff was nice. Our AC didn't work and others worked poorly. I had to go buy fans to sleep. I was told a couple times an engineer would come up. They never did or if they did didn't leave a note. At 730 am our room was 81 degrees, which was warmer than outside. I ordered a sandwich from room service and they refused to give me a side of the mayo they use on their BLT for my fries even though I was happy to pay for it. Then they forgot the permissible ranch lol. Such a joke. Thumbs down.
Super close to the stadium, theatre, opera house, plenty of bars and restaurants. Close to the casino and Greektown. Very comfortable beds, great staff and great wifi. Heating system wasn't working well and the restaurant was short staffed. But after complaining, the manager was apologetic and tried to make it up to us.
The rooms were nice and beds were comfortable. The bar and breakfast areas were convenient and suprisingly good. Breakfast was great... hands down one of the best by hotel standards. N/a
Great location walking distance from many of the great venues in Detroit also only a couple blocks away from the people mover which quickly takes you anywhere in the city you wish to go.
Bed was comfortable, Staff helpful and friendly, clean hotel nicely located a walk away from Comerica Park, Ford Field and other downtown areas. Breakfast left much to be desired, toaster was broken, and had been for 2 days. Some of the food was decent, some was awful (don't have the cold, greasy, limp hash browns...)
Nice Rooms, Friendly Staff. Parking NOT included. Cost isnt cheap.
We love everything about the hotel that's why we stay there as much as possible. This is the second time that we booked a king room and were given a room with two queen beds. NOT HAPPY!!!!!
Staff & location Beds
We stay at the Hilton Garden Inn as much as possible when visiting downtown Detroit. It is a wonderful, safe, clean, great location hotel. nothing
The front desk staff were nothing but friendly and professional. They went out of their way to help with anything that they could. The bar tender at The Grille could have been more pleasant and friendly. I was with a group of three and she seemed more concerned with some of the "regulars" and we were pretty much ignored.
This spot becomes our first-choice hotel for downtown Detroit. Rooms are spacious and comfortable. Internet is fast and reliable. Breakfast is fine, especially the made-to-order omelets with a wide variety of ingredients available. Parking is in an open lot adjacent to entrance, but there seems to be good security.
I was thrilled with the room I didn't like the fact that valet gave me such a hard time to park my car I had to show him my email that my room was paid for