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Excellent hotel, superior room is beautiful. Nice village, hotel is near the lake Gerardmer. Worth more then 3 stars in our opinion. Owner was very interested in our opinion. Breakfastconcept is ridiculous, standard price is €16,- supplement of €8,- when you want eggs for breakfast. Better have breakfast at a local terrace for €6,-.....
The location was excellent. Parking was available which was a huge bonus! The staff was very friendly and accommodating. A great visit!
nice hotel, nice location, nice ambience It was mentioned that the hotel would have a fitness room. The small room was located at the swimming pool area and the room also contained the sauna !! Obviously non of the equiment was maintained for years and half of the maschinery was not useable at all. So not usable at all.
Lovely Hotel, all the facilities we wanted. Very hot when we were there and no aircon or fans. Quite uncomfortable sleeping.
The hotel is idealy situated, with good private parking right in the centre of Gerardmer. The rooms were spacious and quiet. The breakfast varied and plentiful, the service excellent. A very enjoyable break.
Relaxing, clean None
friendly helpfull staff looked like 5 star when we arrived heated outdoor pool very nice with bar reasonable prices.right in town by bars and restaurants but still quiet at night. seperate w.c. but extractor fan not sufficient so we had toilet smells in the room
The hotel is in a very nice setting, right by the lake and within reach of the Vosges mountains and beautiful villages like Colmar and Riquewihr. The hotel did not have air conditioning and it was too hot to sleep in the rooms. We couldn't open windows because of the noise outside. We booked a table in the restaurant on the Sunday night after choosing a menu which was displayed. When we arrived, again, the temperature in the restaurant was unbearable and we were told that there was only a buffet. We left, as we wanted waiter service and then had trouble finding a restaurant which was open.Such a shame, our stay could have been so nice.
Good hotel and fascilities, but rooms a bit run down. Nice bar with friendly staff. Breakfast not great rooms run down a bit, breakfast not great
Convenient location for a good night out Nothing at all to mention
Friendliness and helpfull staff Epinal is not the most exciting city to visit.However very good for a stop on a trip to southern Europe
The Kyriad was clean and comforable and the staf most helpful. Coupled with a reasonable price.
Best Breakfast in a French 2* ever! Very friendly, efficient staff.
Spacious and comfortable rooms with very nice beds and bathrooms. For those traveling from the us, it is very similar in amenities to us hotels. Air conditioning was very weak.
Comfortable and air conditioned rooms. Garage available. Restaurant on site. Good weekend rate paid through booking.com. Breakfast could have been better for price.
No Internet acces
The food was excellent. Secure parking for motorbike.
I slept very well and had a good breeakfast. That was all.
quick reception.comfort of the room. very good food and service
location was quiet, and the food and service were very good, the room was also very good.
Location of this hotel is very good. It is too expensive and the heating system is very poor.
The staff is very helpful and nice. When choosing the type of room we want, I was attracted by the description in booking website that this room is "more spacious than the standard room". In fact, this room should be described as a "family room" with a semi-separate smaller room of two twin beds. So, since we are a couple without children, the extra room/space does not give us any real benefit.
Friendly staff/owners ; nice, honest breakfast although some fresh fruit would have been nice ; some rooms are still to be refurbished/renovated, which is also planned. Due to renovation, the bar was closed. (But Rome was not built in one day either)
Very dark and un-welcoming room, although comfortable. Hotel lacked any character and breakfast was a bit disappointing in the variety of food available.
Friendly, helpful English speaking staff. Good breakfast.
Staff pleasant and helpful Bar + computer access shuts at 9.30pm
Owners were very pleasant. Hotel is currently being refurbished which meant not all facilties were available. Standard of rooms was good. Lack of facilities (see above).
Ideal location near to bars and restaurants. Very clean hotel, large rooms and good value. Breakfast quite expensive but room reasonably priced.
super nice personal, good location, beautiful hotel - everything was just perfect! ;))) we liked everything very much :)
Breakfast and main hotel good, staff helpful, garage security good annexe bit basic but functual, bar not allowed to serve drinks and restaurant now closed.
The room was excellent value, clean, exactly what i expected, and a good location. If i was confident of arriving before the close of reception i would use this hotel again. I arrived 2 minutes after reception closed at 9:00 and the hotel was in darkness. Fortunately the receptionist was still in the car park and directed me to the location of the key and room details (in another building, also in total darkness, i neverwould have found it by myself), so i would not recommend this hotel unless you are confident of arriving while reception was open. The curtains in the room were very thin which was nice because it meant you could look through them and see an impressive view. It also meant that anyone looking in from outside when the lights were on and the curtains were on can see into the room from the road outside the hotel.
The swimmingpool and the emplacement, next to the Lac and near the city. I made the reservervation for one big bed, and there were two smoller. The personnel from the hotel, the recepcionists was all the time rude. All the rest OK.
The Location The hotel manageress was a bit curt, to the point of rudeness. Not far off being like Basil Fawlty.
Safe parking There was working going on. The Hotel lighting could have been better. Had a hard time finding it.
Reception staff not particularly friendly
Very friendly and helpful staff. Great location. Very pleasant hotel.
It was very close to the race I was taking part in and the manager arranged to have breakfast at 6:15 on race day instead of the normal 8-10am which was greatly appreciated. The shower head holder was loose which meant you had to hold the shower head when having a shower. The decor was a little outdated and the carpet on the walls is pretty novel.
the owners are very friendly and discret, i would definitely stay there again on my prochain trip, and they speak english very well
Hotel very well located and friendly staff.
Beautifully stylish hotel in a beautiful setting. The staff ware very friendly and helpful. The restaurant was very good and the bar was very nice. The fitness was brand new and the swimming pool was nice. A refreshing place in the Vosges. At our stay, the spa was malfunctioning and wifi was in repair.
The location is very nice and the rooms were swish & in good condition, but small. Food for two adults could easily cost more than the room rate for a night. They charge additionally for everything including Breakfast and access to the Sauna and Spa. The staff were inconsistent with some very nice and some very angry people.
cleanliness of hotel service in restaurant
hotel is located on a noisy street. not what you expect in a holiday (mountain) resort.
Very enjoyable surroundings, very nice pool, much above the usual hotel standard, good food Price for the 4 person room much too expensive, service at the restaurant a bit slow, especially with young childfre
Great value for money! Great Breakfast!!!!!!!!!!!!!!!!!
very good food / value for money at restaurant
Situation is very good because at walking distance of the center of Gerardmer. Good value for your money.
Clean, comfortable room. Nicely furnished. Friendly and efficient staff.
good room. very conveniant. quiet you need french
Staff were without exception excellent and the dinner we had was both very good and very good value
Excellent food and staff.
This hotel is very nice. The furnishing and decor is attractive. Mr. Valentin (proprietor) takes care of his guests and makes them feel very welcomed. We were there for the StrongmanRun, and he opened his kitchen for us on Sunday night (usually closed for dinner on Sunday). The meal was delicious, and he paired it with a wonderful wine...nice. Thank you, Mr. Valentin. The bed was too firm.
The location overlooking the lake was good. The terrace and lounge areas were very well done, comfortable with a great view. The buffet breakfast was overpriced at 20 Euro per person. We would not expect a luxury hotel to run out of bread at breakfast. Only 3 or 4 tables were taken at breakfast and food was not replenished as it ran out.
An horrible smell of tobacco in the room
The staff was really helpfull in information. I really did enjoyed the stay.
The restaurant situated by the golf course. Brilliant in the morning!
Convenient Uninspiring and souless
Convenient, takes pets, good price Room isn't very attractive; toilet bowl needs to be cleaned
The room swere terribly cold !!!!
central location; access to restaurants, shopping, and city facilities.
Clean, helpful staff, good breakfast but expensive. Did not have free internet.
The staff were friendly and helpful. We had dinner at the hotel, which was of good quality, but please ask the chef to heat the plates because the food was not as hot as it should have been. The double bed was somewhat uncomfortable. The window did not close tightly enough, letting in cold air and some road noise.
Nothing I booked room with lake view...no lake view..the lake was so far away...so we could see the casino instead. Breakfast was gone until 9h00...if you go later you will not find anything. The hotel is very old, everything is old. Restaurant was kind of ok. But the waiter was taking our full beer glasses non stop. You really have to guard your drinks.Forget about spa...swimming pool is small and warm but in the other hotel. For sauna and hammam you have to pay 8-15 euros per room. You could also hear you neighbours. Please have in mind that this is a one star hotel.
Not expensive and well located, the food at the restaurant was good and the staff attentive. Rooms were dated, cramped bathroom, and not a very comfortable bed.
The renovated room & bathroom, the restaurant (ambiance, food, wine), the desk personnel. The bed (too soft), the restaurant personnel.
The location Having to pay more by booking through the internet !
Lovely, friendly staff who were very helpful bearing in mind our poor grasp of their language. The walls seemed very thin and we could here far too much of our fellow guests toilet habits!! The heating sysyem and bathroom must be due an upgrade although this may be adaquate in a 2* hotel.
The location was brilliant. The town of Gerardmer is a real treat after having stayed 4 or 5 times in La Bresse. The issue was not the hotel, but the folks that were in the hotel who came back from the casino and were very loud. It is to be expected, the casino is across the street.
Good location close to lake front. Good restaurant. Helpful staff. No seperate lounge area
Easy to find and close to the main shopping area. On site parking The number of people gathering outside to drink during the day and evening
Clean pratical and good stop over. Close to bars, resturants etc. Shower was great, mirror in bathroom great from womens point of view. NO
Location was central for the town Tramps outside, rats on pavement outside, hotel was dated
Close to town center The food and the restaurant were rubbish and expensive. The room was tiny. The beds were as hard as rock. The smell of rotting fish coming from the bathroom the moment u entered the room was revolting. We would never stay there again.
Please see my article on Tripadvisor.co.uk Lack of English speaking television channels.
acceptable considered the price. rather sad.
The owner was very friendly; we had a problem with our car and he immediately tried to arrange help. Internet, though not wireless, was free and fast. Very big rooms with big bathrooms. Nice breakfast buffet. The hotel is on a fairly big, rather ugly street, but the parking lot is safe and for those who are just there for one night, this shouldn't be a problem.
Clean and in good repair throughout. Management and staff are hospitable and helpful (if you need anything, just ask!). Plenty of parking space. Charming interior open patio space and a generally warm decor. Breakfast is above average in quality for this category of hotel. Overall: good value for money.
Excellent quality of service from the proprietors. Cleanliness and comfort of the room.
The staff were very friendly and helpful. The rooms were comfortable and quiet. The buffet selection at breakfast was good. One of the restaurants nearby was really very good. This is not about the hotel but about the nearby restaurant which appeared to be closed on a Friday.Given they are mentioned in the description it would be nice to have some indications on any limitations of service.
The welcome was warm all staff helpful and polite room hugh and welcoming clean and fresh I was impressed very good value for money
The welcome and overall care we received was of a very high standard Both restaurants close to the hotel were closed and we had to get a taxi to Epinal to eat. Some food available at the hotel would have helped. We plan to spend a cycling holiday in France next year and would stay at the Atrium if there was food available nearby.
The hotel is clean and welcoming, the staff excellent. We felt really welcome and enjoyed our one night. None