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very good location The hotel is old and rebuilding some parts of the hotel. but nobody told us when we were booking. feel a bit disappointed. but the location is perfect.
Got a free upgrade to a suite. Was a wonderful suite, super clean. beautiful bamboo hardwood floors all over that got polished every day. staff was super friendly and helpful food and drinks at hotel are over priced.
Perfectly located hotel for exploring the city. All the staff - including the maids - was very helpful, friendly and attentive. Clean rooms with bamboo hardwood floors (mine had not a view, faced inner courtyard and was very quiet). Opulent breakfast buffet (western an asian style). Nice and clean roof-top pools and gym. For gamblers there is a small in-house casino. It is not the newest hotel but one with charme. Only glitch was that the air conditioning positioned near the ceiling could not be switched off with the remote control provided, so I switched it off manually).
We stayed on the fourth floor. We were woken up frpm the noise from the restaurant on the fifth floor during the early hours of the morning. The refurbishmnet work also meant overall we suffered from a very noisy stay.
Their hospitality is amazing. I was way early to check in, but I got a room. Every staff asked me if the Rome is ok and if I need anything. Welcome fruits. My room didn't have a view at all.
Great location, spacious room, great breakfast, roof top pool, helpful staff. Brought my husband a birthday cake for breakfast and later in day....made it special. Happy hour 2- for-1 was unclear to execute.
The location, the room is very comfortable, friendly and attentive staff. The interior is rather old looking and doesn't reflect 5-start hotel.
My fiancée and I stayed at the Rex Hotel (2 weeks ago) and absolutely loved it. Not only was it walking distance to some of Vietnam's monumental sites, the rooms were clean and housed a full friendly staff.... My favorite part of the hotel is having breakfast on the rooftop with an endless assorted buffet style breakfast. From Western, European and Pho service, they had it and was delicious. I highly recommend this hotel!!
Everything Did not get to stay long enough.
Great spot for city access and historical significance.
Tried tol fob us off with a room with no window when we had booked a junior suite with balcony. We insisted on room we had booked and were told we were being given an upgrade. This was a lie as the room we were given was identical to our friends room who had also booked a junior suite. Found renovation a problem as there was a constant small of paint thinners on the passageway to our room which did not help husband who has a lung problem Being in the centre of Saigon
The breakfast! The simplicity of the rooms. And most importantly the bath tub!
Absolute best break from hustle and bustle of chaotic Saigon.
vip lounge the food could be better
This place is excellent. Seriously nice. The staff is awesome, too. The only reason I give it 4 stars instead of 5 is because of its location. As a tourist, it's a bit removed from where you want to be in HCMC. I got a great deal, though, and taxis are cheap and easy to get.
One of Saigon's finest. Attention paid to each & every detail. Professional, attentive and efficient staff. Comfortable, spotless room with nice spaces to work in. Location is less than ideal, with very little within walking distance, but a free shuttle runs regularly to the heart of District 1, 10 mins away.
The breakfast spread was great. The spa is very affordable. The rooms were comfortable. When booking I accidentally just put the rooms down for one guest, even thought I had 2. Online the charge for 1 guest and 2 guest were the same. They tried to charge me $30 a guest per night. It was shady, but after explaining that 1-2people online doesn't change the rate. They accepted.
its location, the fact that it is an old hotel and has been renewed, it has some history
For a stay of 5 nights we asked for a twin-bed room quiet and with good light.Our room was a queen-bed room with a no-view window to a backyard, the windowglass was whited, if we opened it we could only see dirty canroofs.The room was on the 4th floor, just under the kitchen or cuproom where breakfast was prepared, everyday before 6.00 am.we were awoken by the sound of the maiden shooes.The room had very bad natural light, in the afternoon we needed to turn lights to be able to read. Brekfast was served till 10, even in the weekend, and 10 minutes before 10.00 they were allready preparing closing.
great position, lovely old building some of the staff very good, some miserable and not good. We had a problem with a taxi that was called in front of the hotel, the security explained where to take us, the driver did not know where to go, afetr driving around for about an hour we went back to the hotel and had to pay full ammount, when we complained about this, with the driver and concierge of the hotel, the concierge did not help us at all and was quite rude and aggresive!
Excellent 5 star hotel with a very French feel about it. Great views of the river from our room but not all rooms have this view. The room was spaceous and exteemly comfortable but the bathroom didn't have a separate shower compartment. You had to shower in the bath. The staff were very helpful and all spoke good English. Excellent breakfast buffet but because it's mostly outdoor seating this is limited if it's raining. Walking distance to most of the city landmarks and some great shopping right outside the hotel. Highly recommended. There were several places where you could get a drink but there was no 'really good' bar.
Style, atmosphere Road noise
Central location, helpful staff, excellent breakfast. We were upgraded to a suite without asking for it. nothing to complain about, we were staisfied
I found the hotel to be one of the best I've stayed at. The check in process was simple and quick (and ready 15 minutes after I made the booking online). The room was well maintained and the staff courtious and attentive. I would have no hesitation booking with this establishment again. Food service was excellent The elevator was a little slow but this was a very minor inconvenience.
Friendlyness of the staff and location
Excellent location. Front desk staff aren't friendly. More expensive compared to other hotels with the same quality nearby.
Location and ambiance Breakfast ( rich and satisfactory ) being displayed on the rooftop is affected by the sun and flies , not a pleasant sight...
We had a "grand suite" ; 100sq m of 1st class accommodation - 2 bedrooms, 2 bathrooms and a large lounge area. Spotlessly clean throughout the hotel . All the staff from the doormen to the waiters could not have been more helpful; always smiling and willing to help. The breakfast choice was top notch, catering for Asian and Western tastes. The hotel also serves lunch and dinner which we enjoyed immensely, with main courses from about £3 to £12 and there are buffets on the 12th floor of the new wing with superb city views. Good length outdoor pool, inexpensive bars and a small "casino", which I didn't use so can't comment on. 7 nights with most meals for 3 (+ up to 4 guests) + extras = $2000. Full marks all round. I've stayed in many hotels and there's usually some niggle, but I can't think of a single adverse point . No noise came through at night, even in its city location.
Location The breakfast can be improoved
i liked the style and the taste .the people were very friendly especially the people in the bar
location .rooms are good no
Good location, breakfast choices, helpful staff, good tour options. Avoid rooms overlooking construction projects.
Relax atmosphere,comfort,swimmimg-pool almost nothing,exept the cockroach on the table at the lobby-bar and big rat at the hall ...
good location, nice staff, nice swimming pool, lovely place for holiday. the bathroom facility is a little bit old. Airconditioner is a bit noisy
A comfortable hotel to say ive stayed at....great great location.
The hotel is beautiful with excellent staff and amenities. The rooms are lovely and the position is fantastic.
Good location. Located on the main shopping street. Size of the room. Noise from outside and next door. They even woke me up during the night. The service and breakfast was just average. Doesnt worth the $$ I paid. There are much better hotels on the same street for nearly the same price.
We were pampered with excellent accommodations and good food plus service. We could have stayed a bit longer, 8 days should have been 10 days!
I liked the lobby, pool and gym. The guest room was old and outdated. Carpeting was frayed, bathroom fixtures old, hallways smelled very bad due to overuse of air freshener. I wouldn't stay there again unless guest rooms were completely remodeled.
They were kind and friendly and tried their best to fulfill my requests. I have seen other hotels during my stay in Ho Chi Minh, and I was glad that I chose to stay here. Perhaps compared to the other hotels, the hotel was located in a slightly far side of the main streets. However, this was not a big problem since things were easily accessible by foot or taxi.
This hotel is beautiful! the breakfast buffet and room service was great! The pool party Saigon soul was supper fun great music (not for kids). overall cleanliness was up to par. Really happy with the prices I will cook here next time I visit.
nearness to the central district no wi-fi. staff does not know good english.
Eventually we appreciate the staff in remedying an major issue. We booked the hotel for 12/31/2015, in order to celebrate the day and New Year Eve night in a 5 star hotel. When we arrived at the hotel and were informed the pool, which was a major key in our booking this hotel, would be closed to guests due to a New Years Eve party being setup at the pool for that evening. We explained that we booked this hotel in order to enjoy the day pool side and diner that evening. In tradition of the Asian culture, we were told repeatedly that the reason was for the setup for the NYE party that night. As if this explanation would 1) resolve our issue and 2) be an acceptable reason as to not be concerned that we were land locked to our room and not out at the pool. We conveyed that we had contacted the hotel directly, prior to booking to 1) confirm that their was no compensatory costs due to the holiday booking and 2) that we would not have anything excluded that would normally be available to guests at the hotel. Such as any construction, pool and spa access. We were told no issues or restrictions. So we booked. After much heated discussion, at check-in, a manager availed and provided a remedy of allowing us to transport, for pool time, to a lesser quality and star level property at their expense of a taxi. In addition, provided us access to a higher level room and lounge service. However, no offer of access to the New Years Eve party at the pool, unless we paid the $50 fee. We appreciate the effort they made but they went kicking and screaming in providing a remedy. Unless we pushed our unhappiness and not settling on how we should be happy to be lied to about the pool access, before booking, we would have not received the appropriate attention a hotel guest should receive from a 5 star hotel. On another note: The guests, and condoned by the floor management, allowed other guests in the adjacent room, to go in and out, back and forth among the multiple rooms with no respect to the amount of noise they made with doors slamming against the dead bolt constantly for 5 plus hours non-stop. Eventually we appreciate the staff in remedying an major issue. We booked the hotel for 12/31/2015, in order to celebrate the day and New Year Eve night in a 5 star hotel. When we arrived at the hotel and were informed the pool, which was a major key in our booking this hotel, would be closed to guests due to a New Years Eve party being setup at the pool for that evening. We explained that we booked this hotel in order to enjoy the day pool side and diner that evening. In tradition of the Asian culture, we were told repeatedly that the reason was for the setup for the NYE party that night. As if this explanation would 1) resolve our issue and 2) be an acceptable reason as to not be concerned that we were land locked to our room and not out at the pool. We conveyed that we had contacted the hotel directly, prior to booking to 1) confirm that their was no compensatory costs due to the holiday booking and 2) that we would not have anything excluded that would normally be available to guests at the hotel. Such as any construction, pool and spa access. We were told no issues or restrictions. So we booked. After much heated discussion, at check-in, a manager availed and provided a remedy of allowing us to transport, for pool time, to a lesser quality and star level property at their expense of a taxi. In addition, provided us access to a higher level room and lounge service. However, no offer of access to the New Years Eve party at the pool, unless we paid the $50 fee. We appreciate the effort they made but they went kicking and screaming in providing a remedy. Unless we pushed our unhappiness and not settling on how we should be happy to be lied to about the pool access, before booking, we would have not received the appropriate attention a hotel guest should receive from a 5 star hotel. On another note: The guests, and condoned by the floor management, allowed other guests in the adjacent room, to go in and out, back and forth among the multiple rooms with no respect to the amount of noise they made with doors slamming against the dead bolt constantly for 5 plus hours non-stop.
The Location was ok.. Hotel Staff and Room Hygien was an issue
nice hotel and good location
Hotel is okay...not a quality hotel; rank 2 to 3 star Poor mattress in room: thin and uncomfortable Rooms not adjoining; tried to change mattress type Disappointed with the travel service Get a Room. Service was dishonest/deceptive and tried to capitalize on my need to change travel dates. Understood rooms were non refundable but found Get A Room made the dates non changeable. Tried to get me to pay for alternate dates and then decide the cancellation policy. Kept travel dates to avoid getting taken advantage. Will not use this service in the future.
Nice gym and pool. Great breakfasts
price of food was too expensive so we decided to skip meals there.
The staff were all very friendly and helpful. They immediately found an opportunity to upgrade us on check in. Although breakfast was a nice feature each day along with some drinks / snacks in the evening, we didn't get our 50usd value out of this. Additionally, we were so looking forward to using the pool, and the First day we got a chance was Friday. Little did we know that the hotel finds more value in charging admission for the locals to come and party by the pool on Fridays than ensuring their paid guests have a pool to use. We could barely walk around the pool let alone find a place to sit and relax. Absolutely a disappointment to to say the least. Would not stay here again.
Location, Tour Desk, Helpful, friendly Staff, English spoken by many staff. Fridge in room. Good size room, comfy bed. Great Free Buffet Breakfast. Local markets lining the streets in mornings and cafes/restaurants in evenings. Great view from room. The shower was not contained by curtain, so water went everywhere. Loungers by pool need replacing. Stairs into lobby, steepish with no hand rails. Doormen very helpful with helping to use the stairs.
Room was very modern Nice rooftop bar Internet was slow. Could not easy have VOIP business call Gym was very limited if you need anything beyond a treadmill/elliptical
Nice new hotel with great customer service. Modern rooms with international outlets. Quiet and clean. A short hop to the city center. Great boutique in the lobby selling beautiful scarves. Should have bought more!
The facilities were great, the staff even better There was water coming down the wall in our room but the staff remedied this by moving us and upgrading us.
Staff fantastic Nothing
The bed was comfortable. The bathtub was glorious with the surrounding windows and light. The gym was okay. For a deluxe room it was cramped (corner unit) and the smallest room on the floor, much smaller than the corner unit across the hall. The power outlets and HDMI connection was hidden in the floor, which I was not able to get Un jammed and open for couple days. No leg room. The colors are drab and grey. The TV didn't really work and the internet was very slow. Room service was also bland and very expensive. Definitely not a 377 sqft room. More like 250.
Luxury at an amazing low cost. The hotel is newly built so you don't have to worry about bugs and broken furniture. It is situated in District 1, one street down from the tourist street, short cab ride to Ben Thanh Market and Cathedral. The entire staff was friendly, from getting out of our cab upon arrival to checking in, etc. We never went to the bank to exchange money, the hotel provided excellent exchange rates. I definitely recommend this hotel and would stay here again.
It's a wonderful hotel. All the workers are friendly and Great! Grate service! Right next to a market place. Shopping availble at the 1st 2nnd and 3rd floor of the hotel. Mr. Giau Ho at the resutant is very good! He works so hard! Monitors event table n make sure everything customer is happy with Thespis n service!! Mr Tih. Duty manager speaks good English n can help you find things you want to do.He does a Greta job with translations n finding The best of What ur looking for!! Super customer service !! All the front desk girls are very helpful!! Great workers n Great hotel. I stayed 3 times already because of the workers!! Very clean. And all the bell boy are Nice! They Great you with your names!!! Nothing!!
the hotel is very nice, there is a spa and the room service is very nice as well.
the beautiful roof balkony. the fabolous view over the city, the luxury rooms, no
Location and staff friendliness. Elevators were so busy and slow. Room was not spacious.
I like the fact that the staff are very friendly especially at TOTT and the executive lounge. The Nasi Lemak dish that was served on the 25th floor during breakfast was also good and it reminded me of home. I was very disappointed that the American Discotheque did not allow me to charge my bills to my room. I was there three times and each time I had to use my available cash.
Free shuttle service to town was excellent and very punctual. Service staff were attentive and rooms were very clean. Staff could still improve when customer prefers not to upgrage to executive rooms. Counter staff's disappointment was written all over the face. We did not upgrade as we had booked 2 days of tours and did not see the need for being indulgent. This is our only aread of improvement for the staff.
Reasonably priced hotel. Plenty to choose from at buffet breakfast even to westerners. Eggs cooked to order, bacon etc. The hotel is in district 5 in Chinatown, however you need to travel to district 1 to get to the better part of town. The hotel offers a free shuttle bus to town on the hour and they will pick you up too. The beds are hard, and I mean really hard.
Extensive breakfast and attentive staff. Nice pool on the rooftop, overlooking the city. The free, hourly shuttle to the city center (District 1) and back was very useful. The gym did not have any free weights. Despite requesting non-smoking, we were lodged on a "smoker's floor", which had a certain smell to it.
The free bus shuttle into the city was a great plus. The buffet breakfast was superb. It's great that the city noise is shut out in the rooms, or it would have been unbearable. The staff was extremely helpful contacting the bank when we lost a credit card.
dinner buffet, free shuttle to the center staff doesnt speak languages; poor internet connection in rooms; run down fitness facilities; disapppointing spa service; lacking professionality in many aspects (e.g travel desk)
1. good room cleaning service doesn't pay attention to "non-smoking" room requirement, caused me to live in the smoking floor for first night and disturbed a lot by drunk guest shouting outside the room
The hotel is near An Dong Plaza where you can buy almost everything. Inside the plaza, there is a restaurant where you can enjoy a buffet dinner with variety of Vietnamese dishes. We don't think the luxery room where we stayed is qualified as a 5-star hotel room. Based on internation hotel standards, the hotel, in our opinion, is 4-star hotel, not 5-star hotel as claimed.
Overall everything was quite acceptable Overall everything was quite acceptable
Staff was very friendly and helpful. Their English was very good. The breakfast buffet was very good. The river-side view was nice. The roof-deck pool / bar was nice ... designed more for lounging adults, but was also fine for a dip with young children. Room was a little small.
Should avoid stuff walking on the emergency stairs, very noisy for guests who stay next to it, I stay at room no.1808, can still hear people walking up and down at 11pm.
I enjoy everything at this hotel,Beautiful pool on the roof,excellent breakfast,the staff is awesome ,Clean,Modern,Great River View. Reasonably priced for what they offer.I give them 4 star rating!!!! If you are from USA you can stay at this excellent place for the same price as motel 6!!! You will not be sorry when you check into your beautiful room. I have stayed here twice once in 2014 and now 2015.Always the same excellent service and quality. I enjoyed everything
Just the right everything - size,location,design,professionalism,friendly,fantastic breakfast,perfect pool...... To minor to mention withought a consulting fee :-)
The bed is comfy..
Service oriented, friendly while remaining professional, good selection of services spa, restaurant, bars and reception, free WiFi. Lighting in the bathroom was poor and decor of bathroom is very 90's
They need to change the toilet, old old toilet and shower
The Hotel Location is very good, very close to shopping malls, easy access to the rest of the city. highly recommended for Business Trip. Hotel staff don't speak good English (very poor pronunciation).. difficult to communicate.
we liked everything about this hotel
I think it is arguably the best located hotel in HMC. The rooms were large, clean and well serviced and had the biggest bed that I have seen. Nothing worth mentioning but if I want to nitpick then the restaurants are not up there with the best.
Size of the room Amenity kit in bathroom Saigon Saigon Bar (Rooftop) -
Central to business district, restaurants, close to airport and very efficient quality hotel All ok
The most enjoyable part of my stay was after checked out and left the building. I am afraid to inform you my stay was quite unsettling, mainly due to the reception and staff being quite unfriendly.
This hotel is nice enough and has a fantastic location. We had just stayed in Singapore earlier in the week and thought there was no comparison. If you really want to spoil yourself- try the Park Hyatt right across the street. Everything was good- just not amazing. I might also try New World Hotel or the new Intercontinental. The location for both New World and Intercontinental aren't as good but the Intercontinental is brand new and may have higher standards. I believe the New World is foreign owned and managed. No glass showers, difficult to use key in elevator, room smelled a bit. While they tried, I didn't feel like it was really 5* service.
Excellent facilities and location. Food is superb. Highly recommended!!! None
Grrrreat breakfast with enough food to eat all day. I wish it was open for lunch and dinner. The fruit is amazing and the omelet station was wonderful. Great tour desk in the lobby. The staff couldn't have been more helpful. The lobby bar is a great place to meet friends and people watch. The bartenders were not trained past the few drinks on their menu. If we ordered something off their limited menu, they weren't able to do it unless we told them how. The concierge had limited knowledge of restaurants other then in the local vicinity with local food. It would have been nice to have options of international cuisine in the down town area.
Fantastic service and amenities. Overall, a cool & chic hotel.
Great location. Within walking distance to many nice restaurants and local tourist hangouts. Staff at breakfast buffet needs more training. Getting a coffee to go was a big deal as you are only supposed to consume buffet items in the restaurant. Really? For a second cup of coffee that I wanted to walk out with since I was running tight on time. Other staff was very helpful,specially the concierge.
hotel was very conveniently located. It was clean, comfortable and well maintained.
A spacious, character-filled, historic hotel in the perfect location to explore central Saigon. Every hotel we visited in Vietnam shared the same trait - a harder-than-average mattress.
The main advantage of this hotel is that it is centrally located. And for those who like staying in a hotel full of "history", this is the place, but do not expect service up to international standards. Staff is not really welcoming and behave like civil servants. Rather poor breakfast for this category of hotel.
the hotel was in a very central location and we felt was good value for the room rate. All staff very very helpful would like breakfast to be continued to later time 10.30am
The location is perfect and I liked the colonial style of the hotel (built in 1880). Some facilities could be renewed (e.g. the showers are rather poor). We had to change room twice. The first room (twin beds only) was on the 1st floor and by far too noisy with a window facing the hotel bar. The 2nd room was on the 2nd floor and great with a blacony to the courtyard. However, the shower broke at 3am and we had to change to another room which was not as good as the 2nd one.
The hotel is in a very good position and looks very clean and attractive externally. The bathrooms need updating. Our bathroom was very old and smelled musty.
the concierge very helpfull, wiffi working well and free access even in the room
Historical style hotel (1880) with excellent location (Opera view). Fair value for money. Nothing special except of it's history. No pool.
Very good positioned to explore the City walking. Very big room but quite noisy at night (old windows), bathroom somewhat oldfashioned. Breakfast itself was good in a nice location (patio) which was, hoewver, very noisy due to all the aircon machines.
Great location, very spacious rooms with nice wooden furniture and luxury decoration
Good location, decent value for money a little noisy and service (one receptionist in particular) can be improved
Helpfulness of the concierge. Convenient location to interesting sights. Outstanding breakfast. Live music in the lobby. Quiet. Nothing.
Location Overall, I have been staying in hotels on business and leisure trips for over 20 years, I have never ever felt so unwelcome as this stay in Sheraton made me feel. To top it all, the manner was unapologetic, rude and ruthless. Some examples below: 1. Staff failed to look me up for the SPG membership, in spite of me being the member. 2. Why did you book for 2 people, who is the second person, tell me the name of your girlfriend, a Vietnamese girl can't be your guest. They kept interrogation about the identity of my girlfriend even when I explained that I am not sure if my girlfriend may want to stay while checking in. They kept insisting that I share the personal information about the girlfriend, breach of PII law in western countries. My lady Vietnamese guests were extremely uncomfortable in coming anywhere near the hotel due to the notoriety in treating them badly by the hotel management staff. 3. Guest Relation Manager and Hotel Director took no action, courtesy upgrade or any other offer when the abuse, discomfort and experience related issues were brought to the attention of the staff in-spite of clearly indicating no intention to break local laws. Was made to feel like a criminal. Even when reminded that I was there customer and am having a bad experience, they asked me to feel free to report whatever I feel in the review and they will not amend or change any of the experience. When asked if I can cancel the booking, they said yes for the full fee, so practically I had no choice but to suffer the stay. 4. Internet is around $17 USD per day if it isn't part of the room rate. If you happened to overlook the internet part, hotel wants you to come down to the sitting area with limited seats to use free wifi. In the day and age of personal devise usage, really sorry to see the over the top internet charges. 5. Very limited western choices for breakfast, breakfast choices not worth the cost. They have a special sitting area for single guests, staff insists that single guests are confined to the designated single guests section. 6. They have a standard procedure for single guests, after 8 pm, they have an escort lady to drop you to the elevator so you can have no guest with you when you go to bed :)
I would actually consider this a 'luxury' hotel by HCMC standard. Interior decor and ambience are classy and posh, and pretty well-maintained. Location is a little out of the way from the main city attractions and shopping but the hotel provides half-hourly one-way shuttle bus to the trade tax centre and benthanh market. Definitely not a budget hotel, but worth a stay if you're on a business trip or feeling like pampering yourself.
It was good for the most part Rooms way too small‼️‼️‼️
we would like swimming in the pool and have a breakfast
Nice hotel, an oasis in the busy noisey city. Waiting staff were not very polite unlike the rest of the staff.
Location is a 5 minutes taxi ride from main area of town, staff are excellent however the rooms could do with updating a little
Club service with meals all waking hours is great!
luxury, convunient, good restarants, excellent service
The greeting from the staff, extremely helpful we relly enjoyed the experience. The change rooms poolside where in a shanbles, very disappointing
the middle of the city centre and international standard
Good city hotel. Close enough to city center. Nice pool on the roof.