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Loved the spa facility, and the good variety of choice of treatment. The meals were excellent. The room and bathroom were very clean. There was even a kettle in the room with different teas. It was very quiet, so we got some well needed rest. There should at least be a fan provided in the rooms for the summer. It got very hot in the middle of the night, even with the window open.
Great location. Staff very helpful despite language limitations (mine and theirs). Lots to do at the hotel and great surroundings.
relaxing, very little traffic,food and services were all fantastic, and the staff were all very helpful. the only thing that was not to my pleasing was the carpet on the floors, I found them in halls to be dirty and smelling.
Excellant facilities staff helpful. English menue available None
Friendly staff, good indoor swimming pool and table tennis centre. Restaurant and 10 pin bowling offered great value for money. Well deserved its 4 star rating.
Very nice hotel, located in a beautiful, small German Village with an old castle overlooking the village. Exceptional pool and spa facilities and a very good breakfast buffet included in the room rate. Free on site parking. Great location for a wide variety of walks and cycle rides.
The staff and food were excellent and the hotel was very comfortable.
Staff were curteous and helpful. The setting of the hotel was beautiful. The kitchen closed at 10pm and the waitress had not made us aware of this until we ordered dessert and were told we were too late. There were no tea making facilities in the room.
all the facilities
Very nice hotel, friendly staff, breakfast perfect. Hotel not easy to find just even with a gps, behind a huge bus station. I was just 20 m from the entrance and couldn't see it.
We enjoyed the old town, but were a bit disappointed that the castle was under repairs We had specificaly asked for a non-smoking room, but were taken to smoking rooms. In the end, we opted for a downgrade of rooms and the staff did manage to find a non-smoking room in this category
The hotel is new and right beside teh train and bus stations. Only a 20 minute walk to the merging of the Rhine and Mosel rivers.
Very clean; nearby parking; just at the bus station
Modern design and cleanliness. Easy to find close to train station Staff not overly helpful or knowledgable of tourists' needs. Seedy feel of train station opposite. Long walk to old town.
Rooms oK Yes At check-in the receptionaist behind desk indicated breakfast was included. I topld her I thought not. I asked her to double check and she confirmed yes. So when I check out I was charged 44Euro for breakfast. I was upset that I was misled after I que
Friendly and helpful at front desk and esp mr at restaurant inside hotel!!!
Super clean rooms that are well appointedParking includedexcellent restaurant Check in staff said breakfast was included and then it was an expensive $12 Euro extra per person at check out. Ouch.
the Diehl's hotel place near the river, it made me quite relzx no, air conditioner. its quite hot.
Super location. Excellent Room. Quality restaurant None
This is a great hotel. The rooms are extremely nice. What a pleasant surprise! The smell of cigarette smoke in the lobby. I think their separate smoking area does not work. Should be strictly no smoking all over the hotel.
Very big room and very nice (but little expensive) restaurant.
The restaurant offered excellent meals at very reasonable prices and provided a good buffet breakfast. Staff were very helpful and friendly.
Very clean, comfortable room with a wonderful view. Lovely location. All staff excellent, friendly and helpful. Restaurant serves delicious meals. Good choice of breakfast, (although a little pricey)Changing facilities in the swimming pool. We would have liked a coffee maker in the room. Internet charges were a bit much and smoking permitted in the lobby.
Good service and food. Value for money.
The outstanding view and the room itself See statement above
The lovely room, decorated nicely with a view of the Rhine River. The service at check in was extremely slow.
Very comfortable room with a river view.Nice breakfast. A slight disappointment was that the breakfast buffet differed depending on how busy the hotel was. i.e. no scrambled eggs/bacon available on 'quiet' mornings.Given that there is a charge for the breakfast this was a bit of a letdown.Travellers should also be aware of the fact that the hotel is opposite Koblenz and unless you eat in the hotel in the evening you have to move across.That said, once you work out possibilities , not too bad.
reception staff were helpful ran out of some breakfast items early; waitress at dinner hard to find when not attending to empty tables - only 3 people in restaurant; dirty glasses outside the door - no clean ones inside.
The water for tea, coffee from the burco was not hot enough - sometines only warm
The staff and servers were very friendly and helpful. Our bathroom needed some work. The shower handle fell off every time you tried to turn the water on. There was mildew on the tile in the shower and the drain did not work very well and didn't look very clean.
The location is closed to the pier and the Deutsche Eck.
Welcoming, helpful and accomodating staff. Construction of a new hotel was taking place right next door to our hotel which resulted in disturbance. The overall experience was affected would however recommend if there's no construction.
I really enjoyed my stay. When I got there, front staff welcomed me with smile and gave me a good scenery room where I could see river. And It was under construction out there, but I couldn't hear the noise in the room. Beautiful room, clean bathroom, convenient espresso machine and delicious breakfast. Everything was perfect. Like I said, Everything was perfect.
central location extremley friendley & profesional efficient staff
This is an excellent hotel, with multilingual courteous desk staff and a recent refit. The breakfast is outstanding (especially on Sunday), and the hotel staff cannot be friendlier or more helpful. My travelling companion had to eat lunch in the restaurant, and the order was wrong, not great quality, and the service argumentative and surly. Best avoided for food during the day.
Breakfast is ok, International hotel Creating a new building at the opposite
Good service when we needed to change room for a less noisy one We first got a room on 9th floor that had a high level humming noise, impossible to sleep in
the phone was not working in the room and the tech would only fix it in the next day
The large bedroom The noise from the street below
Close to city activities and river. Noisy.
Staff very efficient, car parking/garage most useful, would stay there again
The breakfast was excellent.
Excellent location close to the old town. Superb breakfast from cafe Wermenn just five minutes walk away rather than hotel. Stayed one night only as part of a driving trip along Mosel. Good underground car park. Internet not included in price.
Simple reservation via internet x
The hotel is in a good position with good facilities and an excellent buffet breakfast. We were surprised the hotel did not have a night porter.We had a problem the first night getting into the hotel.
Lady at the reception was very kind, very helpful, very cheerful.
The hotel was very conveniently located, being a short walk from the historical district of Koblenz. The room was comfortable and I was able to catch up with the news in English on CNN on the TV in the room. I appreciated very much the fact that it was possible to use the Internet for free from a computer set up in the lobby. The bathroom looked a bit old, but was perfectly serviceable.
Good breakfast. We surprisingly had a nice apartment with a kitchenette. Not in the city, but you could easily reach Mainz by bus (although it's not so frequent).
Upon arrival, well after the time rooms were meant to be ready, it wasn't, then there was a lack of communication between staff @ changeover which meant we sat waiting longer than necessary - this was the only negative!!
Nice view from the room, very good restaurant quality and magnificent breakfast area. Long distance from the city center.
sorrounding the room size is far far too tight
Modern comfortable hotel in quiet location
Pleasant, quiet location with an excellent on site restaurant. Friendly and helpful staff. Could be difficult to find without GPS
We were just passing through the area, so just stayed the one night. Clean and tidy but beds uncomfortable. Picturesque location with vineyards all around and the River Mosel just at the bottom of the hill. Not much English spoken, if any. Only took breakfast at the hotel, had our evening meal down near the river for half the price!
All staff that we met could speak good English and gave very good service Only that we found it noisy because of several large group events happening in hotel over the week
We had a lovely large airy corner room. The staff were helpful and patient with our poor German. Dinner was very good and it was the best breakfast buffet on our trip. Free internet access on their computer.
modern, no frills and clean hotel
Excellent architecure new and old, good dining, excellent spa. You get a lot of exercise walking up and down the mountain from your bedroom to the facilities, which might actually be a good thing. Not for the infirm or the elderly really.
Good conference style hotel. Excellent standard of cleanliness and helpful friendly staff. It is distributed across a hill, so be careful if you're mobility impaired.
Convenience of location when travelling on A3 in mid Germany. Rooms are excellently appointed and Room Rate includes buffet style dinner.
Spa and pool were a big hit with us - excellent value for money from that perspective. Rooms modern, well appointed and extremely clean. Location of hotel for wandering into town in evening was an unexpected bonus. Easy access from major highway nearby. Breakfast was very good. Excellent on site (covered) parking. Although advertised as a 4 star, the hotel is very business oriented, not really a place for rest and relaxation with a family. Evening meals are in a cafeteria - not a 4 star restaraunt as we expected. Some difficulty understanding the staff and getting directions to the on-site spa/pool complex - not a major issue but an indicator. Major construction underway on site for next 6 months - not mentioned and detracted a little.
Very nice hotel located on a hill in a castle. Modern rooms, free dinner in the cafe. Room was in a building at the bottom of the hill in the basement, hostel type of atmosphere, had to go up the hill to the reception. Only suitable for visitors with cars.
outeous staff, a workouroom and the rooms were very clean. They also found English speaking personnel when neede. Good breakfast and dinner also! No
We like the room, the breakfast and the spa facilities. They were excellent. Everything was in the separate buildings. To go to the swimming pool, you have to walk up to the hill where is located and walk back again after being in the sauna. Also, you should be prepared to be in the mixed sauna with out your swimming suite.Another point that it is more or less for business people not for families.
Very clean and friendly, excellent food and facilities
Very nice location, nice room Restaurant is only self service
Hotel is good, room is big and clean. Breakfast is OK. Distance to restaurant 200 meters, 3 days WiFi is not working. First day hot water in bathroom, only after 5 oclock:(
Very modern, cosy and friendly as its name suggests! There are still some touches to be added, a bit incomplete
The hotel was very new, modern in design, and the staff really helpful and friendly. The swimming pool was beautiful also
Breakfast was good, although we had to pay extra and it was in another building.Water for tea not boiled properly. Even though we arrived after 17.00, our room was not ready. Hastily made up so some cleaning was a bit cursory. Overhanging bushes in reception parking need trimming as they restrict parking access. No key for room safe - staff said the previous owners had taken all the safe keys!
Good hotel, staff is Ok. Room is good and clean. Location:(( Breakfast in other building:(
This hotel is only 16 months old, and is wonderful. The rooms are the most modern and comfortable for a business traveler in Europe that I have ever stayed in over the past 10 yrs. In addition, it was an incredible bargain....and the Oktoberfest menu at the Bauhaus was delicious!
Friendly reception, fun Brauhaus restaurant, excellent breakfast - I would happily revisit Strange "wet room" bathroom. Floor slopes away from drain.....
A nice and quiet place. Friendly atmosphere. Very good breakfast. Nice suroundings. Definitely recommended for those who want to stay away from a noisy city. A traffic sign "traffic forbidden" at the beginning of the access road to the hotel makes a sort of confusion, especially at night when it is hard to find somebody to ask the way.
very good hotel very good foodgood
The pool and the Sauna Landschaft - the beautiful setting of the hotel. We loved the Sauna Landschaft, but it was closed one day, and we find it strange that nakedness should be compullsory (seems a very strange German wish for strict rules) - anyway neither we nor several others stripped our swimsuits!. We came mainly for the Offenbach Festival Concert, but we thought it strange that the restaurant doesnt adapt to the times of the concerts: no way to have dinner at the hotel before or after concert. An improvement would also be to have easy access to Internet even without bringing a laptop. But we had a lovely time! Karl Johan Danell
Everything is excellent...I would recommend this hotel to everybody who likes thermal spa facilities.
Excellent breakfasts, good location Parking was a problem, particularly for my disabled wife
We loved the Spa and Welness. Room was very nice and breakfast excellent. A place to relax. Nice view also from the room.
Staff and Breakfast. This is an old resort slowly coming to an end. Terrible furniture, worst sheets. One room smelled, another extremely dark (had to upgrade it). Bathrooms were fine. Only for older people interested in hot spring.
Old fashioned spa-hotel, very atmospheric. Good spa and sauna facilities. Bathroom had a stale smell; needed airing.
We loved our stay at Häckers Kurhotel. The hotel is placed in Bad ems a really small town, and it felt like you were seperated from the rest of the world. Time stod still. The hotel itself was wonderful, the staff was really really serviceminded and the breakfast was excellent...So if you are looking for a hotel and surroundings to completely relax in- this is the place..
Friendly staff, good food, good value for money Not bad as such, clearly refurbishment is underway - but my room had dated look
one of the best spa hotels I ever visited
upgrade me to a better room as the original room was not ready the spa should also be opening in the morning
The room was a generous size with a great view of the Rhine; beds were comfortable and everything was clean. The breakfast was luxurious. We didn't feel like going to the restaurant the first night and ordered room service, and the food was delicious. Overall, it was the relaxing, off the beaten path experience we were looking for. Putting guides in the hotel room on how the hotel works (room service, breakfast hours, internet etc) would go along way for those used to seeing that info spelled out, but reception was helpful when we called and we got the information and services we needed. If you take the train to Urmitz to get to the hotel, be aware that you have to walk out to the main street to catch the bus or any taxis; the hotel website doesn't point this out.
We booked 2 bedrooms, we arrived at around 20:00, I had a very nice bedroom however my collegue received a very low quality bedroom in the cellar without window, we asked to change however the hotel was fully booked, they booked another hotel for us but gave us the wrong address, took us 1 hour to find hotel, very bad experience and I would not recommend this hotel to anyone!!!
Hotel staff. location (green and peace) It is a little bit tricky find the hotel... but with a Tom tom you can go everywhere...
The rooms are all on the second floor and there is no lift, so if you have a problem with stairs this is not the hotel for you. Other than that this is one of my favourite hotels. It’s not perfect but I rate it 10 out of 10 because once I get here I can completely relax. The food is excellent and the staff are genuinely friendly.
The general appearance of the building and the beautiful guest lounge The ultra modernised bedrooms which were clinical, being all white and sparsely furnished
Quiet, pleasant location. Terrace and gardens. Noisy door locks and latches and slamming doors echo around what is a large old building. Evening meals/snacks, good quality but pricey.
Nothing Hotel did not offer Facilities as advertised. Resturant was closed. Themed room Morroco was with Swedish Furniture Albiet ratan the only morrocan feel was the casablanca movie picture one wall mirror and 3 small camels on top of the ikea style wardrobe.
A nicely appointed and clean hotel with character and in very peaceful and pleasant grounds. The hotel was decorated with original paintings and had a classy feel to it. Finding the hotel may have been difficult without satnav but there was ample parking. The staff were friendly and helpful.
The location was excellent. It was quiet and great for exploring the Rhine and Mosel regions. Manager was outstanding and very helpful in all respects. Pillows were very poor, but were replaced immediately upon request. Heating was also inadequate.
facility was excellent and staff was very hospitable. nothing
The room was very clean, the staff was friendly and the breakfast was good. Value for money. The room could offer a little bit more comfort ( everything is there, but basic)
The hotel catered well for English speaking guests with English translated menu in the Schloss Engers restaurant. We found the food, both breakfast and dinner, to be excellent. Most of the staff did speak English and were very helpful.
The restaurant staff was very helpful. I wish the staff had spoken more English. I asked the room be cleaned one day. New towels appeared and the glasses were not replaced with clean ones.
Design and comfort of room was amazing, everything perfectly done and attention to detail was impressive Indoor swimming pool would have made the spa facilities perfect (separate from the spa area, another room next to the spa area could be an option)
The rooms were big and comfortable. Nothing was translated into English, all the way through the hotel.
The stay was nice, the hotel team is frendly, the location is in a beautiful,the room is nice and clean No
loved the bier garten next door and the friendly staff and the local people reception was dated and gave the wrong impression of the clean large bedrooms
very quaint, nice hotel. large room, nice, plenty of windows no
the reception / lobby The room itself. It was really really different to the pictures.
good value for money
Big room, heating system ok, great breakfast, location.
Within easy walking distance of the Main railway station. Large room with high ceilings. Corner room with windows on two sides. Lots of ventilation and light. Front dest staff were very helpful. We got a bathroom with a very large bathtub and flexible hose shower, but no shower curtain. Suggest adding a shower rod and curtain. I think that most travelers today prefer showers over a bath in a hotel. A shower is expected, a bathtub is not. Suggest doing some updates to the flooring and furnishings. It would upgrade the hotel at relatively low cost. Suggest banning smoking in the lobby.
The room was a corner room with a good view. It was spacious. Staff were friendly and helpful. Hotel location was not near the old town but very close to the main train station which we found really good. It was also near the bus to go back to the airport. I felt it was a bit of a misnomer to call this a hotel. it felt more like a superior guesthouse. there was no bar or place to get food. Breakfast only was served. Breakfast buffet was adequate but did change for the better after the weekend when more than tourists were staying. room was OK but a bit basic in terms of furniture. Overall, the hotel was OK for a short city break.
Comfort room. very nice staff The breakfast. There was only one type of cheese. Also vegetables should be included .
Convenient for the station Smoking allowed in the entrance lobby so smell of tobacco smoke in corridors
Good location. Service in attached restaurant lackadaisical.
nearness to bahnhof and city centre no
It was good value for money. We were well informed of the layout of the town and where to find interesting places and resturants. Nothing specific about the hotel except that it is an uphill walk from the station, made more difficult with luggage.
total concept of a hotel garni very well executed with a very good eye for details. very well served our purpose of an overnihgt stay in the beginning of a trekking along the Rhein
The staff were very friendly and approachable - a really pleasent atmosphere.
Convenient to the motorway and to the centre of Andernach.
We were met at Reception by Conny , a very friendly and helpful person, who showed us to the room which was very clean indeed. There were 2 bottles of water plus biscuits for us free of charge, which was a very nice touch. The location was reasonably quiet and the comfortable room ensured a restful night. Breakfast was very good indeed with the servery being replenished very frequently. Their brochure describes the hotel as a two star, but in my opinion it is worth much more and very well worth the money charged. In Andernach itself the Restaurant Zum Franziskaner is well worth a visit as the food was fantastic and the prices very good indeed. No. Everything was just right for us.
It is near station
Close to the city center. Good and nice hosts. Good breakfast with the possibility to make your lunch and bring it with you for the day. Better ventilation from the bathroom could have been very nice. Bit more parking space just near the hotel. A bit larger TV.
Hotel was immaculately decorated in typical German style and very comfortable. Breakfast was very good. The only power point was for the TV - one or two additional power points in the room would have been useful
The location was very good-near the staion and town. We had a warm welcome and the rooms were very clean and comfortable. We had lovely breakfasts and could come and go as we pleased keeping our own key. Quiet location.
The welcome, food etc, were all very good, distance from river, Market Place and transport - all very good. I have not ticked any of above boxes, because they did not really apply to our small group. (for myself the weather was on the hot side, but that is an advantage for some) There was room for improvement in the en-suite, there is no reason for complaint,