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The room and esp the bathroom / shower was in need of refurbishment - broken fittings. The room and esp the bathroom / shower was not particularly clean. The room was not serviced on day 1 because I had the only key - this had not been explained to me. The quality of the cooked breakfast was poor. The bread on one of the days was stale. The coffee ran out. Pleasant, helpful staff can make even a bad hotel a reasonable experience, but the only visible staff member was neither of these. Indeed, he took considerable satisfaction in not being helpful! Please read my other reviews: I do often give good marks and good reviews.
The hotel staff where very friendly during my short stay. The accomodation was clean, and facilites were o.k.
The friendly staff, comfortable rooms and wifi access The breakfast was only warm and not so much
The hotle was good, the only thing was that the bathroom only had a bath and not a shower, it would have been nice to have both. Apart from that we had a good stay.
Absolutely awful, I had to stay in a minuscule room, where the temperature was 35 degree and where the AC didn t work, and the staff did nothing to help. Ah yes, the phone was ringing at reception all night, and kept on waking me up
position near the city center, quiet, nice interior
Location was great, breakfast was awsome for 10 euros. Parking on street in front of hotel for only 5 euros. We highly recommend this hotel
The location is very central and the staff were very helpful.
Good value 70 euro room in small town with character.
the location the poor services/facilities
Flexibility of the staff when we arrived late for dinner and the following day arranged lunch at short notice Nothing
I would like my dog in the room
Esay access due to location at highway junction for local town. Very quiet & peaceful property. Good breakfast with no shortages. Found the property smelt of cigarette-smoke but that is common on the continent where legislation is different than UK. Would have liked tea/coffee making facilties in room.
The bar and the shower
Quiet hotel. Helpful when booking taxi and directing us to a restaurant. Roadworks outside in August 2010, nightmare to find the entrance/exit when driving dues to masses of cones
rien not bieng able to sleep because of the noise and smoke until 2;30pm on the first nightand the noiuce 5;45 am machines and furniture bieng mouved around
The hotel was easy to get to, quiet and good value. The decor was a little jaded and be wary of having a room next to the lift, it is noisy.
Parking in front and back of hotel. Close to highway and 5 minutes from town. Outside the building is nice but inside the rooms and hallways need renovation. Sink in bathroom had cracks, there were cracks on ceiling in bathroom and bedroom. There were no washcloths, no hair dryer, no shampoo, no conditioner, no makeup mirror. Lightbulb in entrance of room was broken and the other lights did not give enough light for reading or working on desk. Bottom sheet was not soft, mattress poor quality and bed small. Garden needs maintenance.
Nothing We booked two double rooms with ensuites, only to find when we arrived we had to use the shared bathroom & toilets. Only one of the rooms had a TV. The next morning the hotel was unstaffed, breakfast was supposed to be included but not supplied.
The staff were all very pleasant rooms spotlest
Brilliant combination of old and new. Very quiet, but in centre of town. Helpful friendly staff. Good breakfast.
Service is friendly & personal The rooms in the new part are dark
Conveniently situated for the town of Diest. Old part of hotel is exquisite. Had a lovely meal at the Lodge Brasserie (different building nearby) unfortunately service was very slow.
Clean and welcoming. Basic accomadation. Restaurant in seperate location (2 mins away) but a good standard of food. Only 1 pillow each and they were very well used. Our room was very dark needed more lighting.
Friendly staff with excellent hotel facilities
Check in at the hotel was quiet slow - there was only one receptionist on the Friday evening which is still an evening everyone arrives. But receptionist was very nice.
Friendly staff, perfect location, good parking facilities, good breakfast A pity about the rather limited choice at the buffet dinner
My wife broke her foot during our stay when walking in town. The Holiday Inn Hotel Manager could not have been more helpful - he was really excellent and made sure we had all the help we required, including getting us an ambulance and helping get her to hospital. Thank you to all the staff for their help and in particular the Manager.
Very convenient and good service
Good location with easy access to carpark and close to where I wanted to be I will stay again.
The staff from the reception was friendly and polite. I would recommend it to all my friends. The day before we left, I received a form but it was in Flemish language and I didn't had the option in English as well.
Within walking distance of the Japanese Garden and best skateboard park I know for teenagers. Excellent shopping and restaurants close by. Friendly and helpful staff. Quality hotel. The parking arrangement is not the best for this quality hotel. A better arrangement for hotel guests for multiple entry use of the car park should be made with the parking garage. There is no sign at the pool telling you where to get swimming pool towels. Most amazing of all, there seemed to be no name on the hotel, I only guessed it was the hotel because of the photo on your website.
Location to the pukkelpop festival Taxi fares
The swimming pool was great. The bar area had some toys for the children. The receptionist didn't give us a key for the lockers when we got towels to go for a swim.
room service breakfast was cold room wasnt made up for second day
Very nice room, and had the superior room and with panorama view and everything was nice. Good buffé breakfast!
Nice receptionist when checking out. Comfortable bed Location, hotel was very difficult to get to by car, address was not in Sat nav so we kept driving around, could see the hotel but lots of no entry streets. Also cars not allowed to drive in front of reception so I was picked up and dropped off around the corner.
comfortable room, good location for the city, nice selection for breakfast long waiting for check-in, ice cold room when arriving, no possibilty to switch of part of the light without switching of all electricity, because of problem with computer double keys were deleivered : people come in our room in tehe middle of the night and in the morning our key-cards were not more valid, at check-out a higher price was asked than agreed through the Booking reservation (corrected after proof of the agreed price), asked to wait for breakfast while preparing table and then let us stand there for 10 minutes while table was ready
staff n food n location
its sad that a proper set up for parking is available, but you still have to pay for it? and breakfast is an additional 17.50 euro..expensive for an already expensive room
room facilities; breakfast; surroundings severe noise during the night due to a wedding organized on the top level with guests on our floor
Very good reception & serviceAlso the restaurant/bar was fine! Parking facilities poor indicated - we had to go in and ask first.
The location and staff unfortunately we could not use the gym and sauna. Not able to use the sport facilities
Very friendly staff, excellent location in the middle of town, nice decoration in the room, good bed, excellent breakfast buffet Water pressure seemed to be a bit low in the shower
Town centre location No parking for the hotel.
Good atmosphere in the hotel. Problems were addressed swiftly and politely. Confusion over apparent free car parking.
The hotel staff members were great! We were greeted with courtesy and they made sure we were accomodated with a couple different parking options when we asked. The room was clean quiet and very comfortable for the price. Breakfast was quaint but sufficient and everything was fresh! The shower pressure was a little low, but this was not enough to be a bother for one or two nights.
excellent value for money; I liked the breakfast buffet. the hotel has no parking; street noise requires you to close the window.
The location of this hotel is perfect for Grand Place and Central Station. It is relatively quiet for a Brussels city centre hotel. Breakfast is a bit expensive @ 12 Euros per person (but as it's not included in the price at least you have the choice of not buying it).
The location of the hotel was great and the special price for one night staying. The bathroom was very comfortable. And the breakfast was also really nice. I thought I was booked a non-smoker room, but unfortunatly it was a smoker room, so the walls were smelly. Next time I would ask in advance the non-smoker room to be sure.
position of hotel poor parking
That was second time being at that hotel. Very nice hotel, almost in center of Hasselt, 10 min walk from train station, room clean, room heating system works perfect... Women on reception need to learn more about having friendly, warm, professional behavior and also to read careful which kind of room client booked.
UK TV available.
Good hotel but as others say parking is a problem and limited in the street
Top price-quality hotel. Recently, the rooms are refurbished. A very clean and modern hotel with good facilities. As a business man, I have seen a lot of hotels around Europe, but this one is really in my top 10.I can advice this hotel to everyone, both business travellers as well as tourists. In one word: TOP
Very friendly staff, bar/restaurant excellent.Great location
very friendly and helpful staff, excellent breakfast (choice of bread rolls and fresh fruit), meals at the restaurant are expensive but good. old and small room and therefore far too expensive and certainly not up to the standards of a so called 4 star hotel, parking nearby when unattended on Sundays or after 20:00 hrs is a disaster when leaving as light goes off after 3 minutes + complicated exit « procedure »
comfortable room and good facilites. Very nice restaurant.
Good location, free wireless, nice staff and comfortable rooms.
Nothing in particular The heating control didn't work.
We stayed in the Penthouse. It was really lovely and clean. The town is also really lovely, great shopping and food. A great way to spend a relaxed weekend. Note if the lights in the bathroom are not on, the spa will not activate.
Always ask for the renovated new rooms. The old rooms are really out dated.
Very nice and calm place. Stuff and all things were ok.
It is located in a very nice enviroment. Very nice place for families with children. Room is not nice, the bathroom smelled bad.
staff at the hotel friendly. just like what the hotel has a large park area. and also a big plus is the big pool with slides. Hotel located bit far from cities.
The complex and foods The furniture within the rooms could be improved.
the delivery lorries unloading under our window at 2.00am.
Whilst I was on a business trip I decided to try something a little different from the usual and this certainly was. Very safe secure and pretty coplex with very good facilities inparticular the waterpark, stunning lake forest walks, ideal for a family as children can roam free in perfect safety even though as adult we both enjoyed ourselves. Well worth a visit. Room was not made up though this was dealt with very efficently, Hotel a little tired though as a family hotel this is understandable.
The room was beautiful and the bed was comfortable. Breakfast was great and the location is right in the center. Highly recommended.
Excellent location if you want to be in the centre of Hasselt. Unique architecture and design. Very pleasant bar/breakfast room and excellent service. Very quiet as the hotel is located in a pedestrian/slow traffic area. Some street noise during the night (not from traffic but from people going out). For car parking the web site should mention the nearest location (a small walk).
Ideal for visiting concerts in Hasselt! Every room looks different! This hotel has more character than the chains!
Besides I was on a business trip, I felt a bit like I was on a city trip with the family. I made immediately the decision to come back with my wife to have a stay in "De Groene Hendrickx" within the near future. It was that fantastic! Very friendly and warm hearted service, very nice rooms, and a taken care of to the last detail breakfast (even as we needed the breakfast 15 min before normal service time). I stay a lot in hotels but this is certainly one of my favourites!
Nice reception and great location Noise late night from youngsters that visited cafe's when you have a streetfront room
Very comfortable and great style. A good buffet breakfast included in the rate. I've stayed in a number of hotels in Hasselt and I thought this was by far the best. A convenient location for the centre of town. We stayed during the annual Jeneverfest & some people might have been disturbed by the noise from the street.
The warm welcome, cosiness and empathy of the owners.
A comfortable, clean and tidy room at a good price. Friendly and helpful staff. Have already recommended it.
the flexibilty when we arrived many hoyrs early. They shifted rooms and we could enter good breakfast, good beds and rooms
Hotel is OK - I know that form before! It was OK!
people were very helpful and freindly and everyone spoke english which helped alot the room was a little small but suited its purpose.
Smell of smoke in a no smoking room
Good facilities, comfortable, quiet and close to all our needs. On arrival at the Ibis and after we had booked in at the desk and given the key to our room - we found that the lift was being maintained so we had to walk all the way up to the 4th floor with our luggage. But the maintenance was soon over and we decided not to complain to the staff.
Easy to reach, nearby the center of Hasselt. The room was on the small side but for the rest it was OK.
Friendly and competent staff, good breakfast, clean room. Advertised free parking turned out to be small and extremely uncomfortable to get into, real lottery whether you'll have a place or not even if you so to say "book" in advance.
The friendly desk clerk and her service.
The non-smoking room still had a smell of cigarettes They started working!boring a hole somewhere) in the hotel at 7.45 a.m.
the rooms were ok the location breakfast too dear for what there was so did bother
located in the centre, parking at the hotel