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large room, quiet, friendly staff air in room was not fresh, had to open windows for a long time; wanted us to charge extra for extra bed, while booking.com wrote it was for free for children under 9. After showing the reservation, they agreed and we did not pay extra.
Very friendly staff. Sauna was great
The staff at Heidehof has been very pleasant, accommodating and helpful. The location is beautiful with great views of the surrounding rolling hills, green fields and cute villages. The food was excellent and the presentation charming. This is a great place for anyone looking for an authentic German atmosphere. Bottom line - we LOVED it!! We came to Heidehof by public transportation and that created some challenges but we adjusted and then did not mind it too much. For people who come by car, the place is perfect.
Relaxing environment, very friendly and helpful staff Could improve the TV set and add internet conexion
food, silance, non smoking area in the restaurant
The room was adequate. The hotel is close to the historical Altstadt and a fantastic shopping area. Driving to the hotel was frustrating. It wasn't easy to find, even with GPS. There are two elevators so long waits in the morning to get to breakfast or to check out. Staff speak very little English. The room
Rooms were the best we have seen in all our travels - large high ceilings modern design and really comfy bed pillows and comforter made this stay a real pleasure - we will definitely be back !
The rooms are excellent, with fast wireless Internet and very modern bathroom facilities. Wonderful breakfast and perfectly helpful staff. The location in center of Dresden old town cannot be better.
The location. Their breakfast. I think that the cost of services, such as parking and internet are very expensive, as compared with Berlin
Good service, kindly staff and good location. Our family enjoyed well to stay this hotel. Our kids also enjoyed skating at hotel's garden. It was very nice for them.
All of the above Yes, was unimpressed with the use of the tv/film remote control unit. Worst i've come across in a long time. Also thought the film selection was very limited and there shoud have been an all inclusive internet, film rate.
The location was perfect
Excellent location, helpful stakk, magnificant building. No negatives, one of the best hotels ever.
Exellent location, luxury, very good swimming pool. We enjoy visiting the city and in the same time relaxing at the hotel.
Awesome location in the city center next to Zwinger and Dresden Castle. Great bar. Poor locations of outlets in rooms. For older people difficult light switch system/technology. Expensive breakfast buffet. Front desk staff could be more helpful with explaining things, e.g. complicated German parking garage system, to foreign guests. Expected more from a luxury hotel.
this was my 2nd stay and the hotel, location and service is immaculate.
It was so totally elegant and directly across the street from the Zwinger. The breakfast was gorgeous, very elaborate and delicious.
Attention to detail. Nothing to comment.
Excellent location, excellent facilities,high class environment, very good restaurant, very friendly staff, impeccable cleanliness No free internet
Good location - city center easily reachable by foot; attended a conference, which was very well and professional cared for by the hotel; comparatively large rooms. Definitely would recommend it.
Location on the banks of Elbe, with nice gardens, at a pleasant short walk to the major atracctions of the city. This is a five stars but the mini-bar is not a frigobar, it is part of the closet lined with mirrors, and there isn´t ice-maker machine outside the room. I asked for a double room and receive a twin, with two narrow separated beds fixed to the wall.
Very big bed.
The friendliness of the staff, and also its situation, so near the centre of Dresden, yet peaceful and quiet.
The location to historic buildings.Clean comfortable and a great place and value for the price. There wasn't anything I disliked about the Westin Bellevue Dresden.
The comfortable and clean room with a wonderful view to the river and the skillful and kind staff Everything was perfect
Nice room with a wonderful view. Excellent breakfast at 19 euros each. The Canaletto Room (dining) has become much like any other pretentious "fine dining" facility in hotels throughout the world, with uncoordinated service. It's a shame, since the hotel used to have beautifully prepared regional cuisine with smooth, professional service. Most of the hotel staff were helpful, but there was a person, position unknown, seated at a desk in the lobby--who helped nothing, simply got in the way (interrupting guest transactions for her own purposes).
the spa/wellness area
The breakfast was fantastic! The fact that smoking is allowed in all public places in the hotel.
comfortable room, clean, luxurious bathroom. It is a 5 star hotel and lives up to the expectations internet connection is not complementary
The location, amenities, staff, breakfast...all wonderful. Truly a 5 star hotel. No. But I wish we could have taken the hotel with us on our journey!
staff was excelent, and the room very comfortable and clean
Best hotel we have ever stayed at. Quality room and service.
the stuff and the place
Quality fittings and luxurious room though not generous in size. Very good discount through booking.com meant it was good value. Staff were helpful, friendly and efficient. Superb location for the centre of Dresden. Walking distance of the major sites and shops. Breakfast was expensive and the staff were overloaded. The service was poor and there was no explanation of the 3 tier pricing structure. The food was good quality but in very small quantities. The hot food selection was limited.
the breakfest and the chocolate for child The bed is not comfortable.
Our room was fabulous & the staff were very helpful.
Quiet, comfort, situation, restaurant, facilities.
Room was spacious and very nice. Breakfast was expensive.
everything was ok see above
Everything was excellent. The room was comfortable and quiet, breakfast was of high quality and we really enjoyed the pool and fitness centre. Nothing
The staff was incredibly courteous and helpful. The room was spic and span and very comfortable.
Breakfast is great and room is good size for couple. location allows walk to all location. Room assigned was a block from elevators.
The location, in the heart of Altstadt, is great once you find it. Very hard to find by car. Also it is brand new. Very good staff at the front desk. Very unfriendly staff at the executive lounge. First they denied me entrance. Greedy. The pay toilet in the hotel lobby is terrible. Very sad. It should be free of charge to all, not just hotel guests. The attendant looks at people who do not pay with anger! I paid alot of money, but I did not have an enjoyable stay.
We like it's location but everything else about the hotel was average. If you are on the street side by the restaurants it is very noisey at night time
This is an excellent hotel from the point of view of Price, comfort of accomodation, and location right in the middle of several key cultural sites in Dresden. One of the best hotels I have stayed in over the past few years . I virtually lived in Hotels for years. . Nothing
Eveything was very nice. Good quality. Good location for sightseeing. I used pool and sauna. Sauna should be free of charge.
Excellent hotel in the very heart of a beutiful city
Location (Central) No
the accomodations were new and modern. clean. great tourist location. a little pricey
The location is perfect for visiting Dresden, and the hotel is very good
it is placed in the center of the city
Spa, lobby, Webers restaurant,room, staff, location Everything was beautifull
The location is quite good. From time to time the service was not up to standard, eg. I wasn't offered any assistance with my luggage, the restaurant closed at 10pm on Sunday night.
Ms. Romy Pohlink went out of her way to get us last minute tickets to the Green Vault exhibit. She was professional and wonderful to work with. Also, the location of the hotel was excellent.
It was a comfortable stay thanks
location was fantastic for sights, eating out and parking the pool area was very nice and presented however it could of had a slightly larger wellnes area, ie gym, dip pools for the sauna's and a masseur permanatly on site. after all it is listed as a 5 star
I liked the gifts left in the room for the children (bath set for my baby and lego for my 5 year old). I loved the jacuzzi bath and the indoor pool. Nothing.
The pool was warm and very clean. The location is optimal, and the staff were very accomodating. The food in the restarurant was delicious, and the free wireless internet worked great. We had a great stay. None - everything was top-notch.
We loved the location, the staff and the high quality of everything associated with it. One of the best hotels we've been in! Nothing - it enhanced our stay in Dresden.
dinner was very nice over priced breakfast
The location is exellent and the hotel itself was modern and clean, with all what you need. Very friendly staff. No place to eat or possibility for room service late in the evening.
The design of the hotel, rooms perfectly clean, wonderful bathroom with L´Occitane cosmetics, parking, location of the hotel. Everything was just perfect.
Outstanding, we'll be staying at QF again. Everything was excellent.
The best Hotel I have been on for long time. all was perfect.
Very nice and big rooms (had room no. 105), very comfortable beds, reasonably sized bathroom (bathtub and shower are separately), breakfast room on the 6th floor, possibility to sit outside, breakfast buffet offers a good variety. Great location, right next to the Gedaechtniskirche, easy walk to the train station (about 10 to 15 mins). n/a
clean and nice room, friendly staff, great location...
The very big size of the room (standard room), the bathroom much nicer than on the pictures, the overal quality and comfort of the room. Breakfast was OK and included.The staff was helpful always. The room is very nice, but there are no other services/facilities that you would expect from a 5 star hotel: lobby, pool, sauna, spa....despite that I still recommend the hotel
the female reception staff very helpful breakfast veru good room 312 beautifull thanks to upgrade the bar
Staff was very responsive to needs Internet use is not for free...we assumed it was...should list internet access rates!
The rooms are very nice. Spacious, clean, good looking. Bed was terrific. Very comfortable. I did an online advance check in and asked for a high floor. My confirmation email said I was confirmed on the 6th floor. When I arrived and checked in they gave me room 202 on the second floor. I don't know why my confirmed request was not honored.
We were travelling with a baby and the hotel supplied a real cot with bedding and a childrens wash kit for no extra charge, which was nice as were used to travels cots and a blanket if were lucky. Plus the hotel had aircon which was a blessing as it was nearly 40 degrees outside!
Loved The Breakfast, The fact you could open a window was wonderful. Loved that an actual person made the wake up call. Beautiful front desk people. Everyone had a smile and very helpful The Gym was so-so and I didn't like that they charged for parking or you had to park on the street.
Good hotel stuff, nice clean and fresh hotel. Few kilometers from city center fully compensated by tram, which stopping just in front of hotel. Alternatively - walking to center takes around 30 minutes and can be quite interesting as you passing quite nice Neustadt district. I would say 14 euro for breakfast little bit too much, but "c'est la vie" Alternative option is McDonald 30 meters from hotel: )
All the times I have stayed in this hotel, the staff wasn't particularly friendly, I don't like to stay in a hotel where I'm someone to give the cold shoulder to... I also consider the parking and the internet available too expensive. As the internet is such a necessary resource right nowadays, it's about time to have it for free in the hotels.
Very efficiently run, breakfast service (quick clearing of tables etc) good, staff friendly Location not so good, tram stop not near enough! (not your fault), Worst thing was the smell of stale food that greeted us on arrival in the evening.
the room was of a good standard,plenty of space and excellent bathroom. the room was warm the air-conditioning was not good.
Nice room The airco did not work, it was 35 degrees in the room. They new there were problems but still gave us the room. Reception did not speak English on the phone, in person they did not believe me but came to check and then admitted it and we had to change rooms at 23:30. No upgrade, no apolgies.
air conditioning did not work; 10 EURO parking fee was unreasonable with ample unrestricted parking in front of the hotel; swimming pool would be nice addition to sauna.
Hotel's design, state of the facilities, quiet air conditioner, size of the room, helpful receptionist (male). 1.The receptionist's (female) pretentious, "posher than the Queen" attitude. 2.Extortionate price of the parking under the hotel (given that the hotel is not even in the center of the city and parking on the adjacent street is free). 3.Extortionate price of the breakfast (given that the children have to pay as well). 4.Consumable items on the table in the room turned out to be chargeable, pulled out of the minibar to tempt guests. Bad practice for a 4-star hotel. NH Geldrop (in which I stayed later) was much better in that matter, as they at least had teabags and a kettle as a courtesy.
The room was very spacious. The lounging chair in the room was a good touch. The curtain in the room was ridiculously thin. I was waken by sunlight at 6.30am every morning. The room didn't have any written hotel information, i.e. restaurant, gym etc
Location of the hotel is a little out of the way, but with the tram system just a few blocks away, you can get to anyplace in the city easily and very inexpensive. Lack of any places of interest in the immediate area.
The warm and friendly staff with excellent language skills, at least in English. Very clean and modern design of the hotel/room and excellent location. There was no 'complimentary' tray of tea/coffee in the room. This made it a little difficult to self-serve a beverage in the room after a long trip.
Breakfast was great. The art was brilliant. Parking will cost you an extra 20 to 30 per night.
nice modern hotel with excellent beds and bathroom, perfectly located to walk into the city
The position of the hotel. The design is very interesting. The breakfast is very good.
Interesting design of rooms and lobby, very good breakfast with wide range of dishes, very nice location in calm and central district near Fraukirsche Poor spa facilities
The reception people were completely arrogant the reception people
Professional staff. Refreshing decor in the room. Excellent breakfast buffet. Perfect location for a city visit. Bed was too hard for me. Car parking was very limited at the hotel.
The amazing design, the great location and the kindness of the staff The room was very warm and we had no possibility to control the temperature inside
The Hotel staff should be fired and new one should be hired. We waited for 2 hrs to be served dinner. The Chef was tattooing my fish that I ordered was their explanation. There were only 6 guests at the restaurant! Next morning I want down to bring coffee to the room. I was told that they will bring it. 30 minutes later and no coffee delivered. I had to call them to remind them. What a fiasco of a service!
Altough I travel 50% of my time, since over 20 years, I am seldomly impressed by the atmosphere of a hotel, this hotel has it all, great staff, top location, superb design and a very warm atmosphere. The F&B areas were so well designed that I had the feeling I wasn't actually in a hotel
Hotel is situated in the historical center. It takes 5-7 minutes to walk to all musiems and places of interest.
clean spacious rooms with a feeling of luxury
Russian speaking staff, attention to the guests, champagne for breakfast, very clean room
The helpfulness of the staff,central position and general ambience including an excellent bedroom and the bar. I think the price of wine in the bar was a little high
good attention to guests; excellent fitness facilities; superb location practically non-existing bell captain and luggage collection services;expensive car parking
The hotel was ideally situated for all of Dresden's historic sites, the hotel facilties were fantastic for comfort and and the staff were very helpful but not obtrusive and very good balance for holidaying. And we felt the hotel was a very good value for money.
Clean nice rooms , very helpful staff and good location
Great Location. New, modern construction. Full service Hotel with English speaking staff. On-site parking. Good breakfast.
Staff was very efficient in obtaining opera house tickets and making other reservations.
location, room design, dinner on the balcony, smiling and helpful staff gettting lost in the building on the way to the parking
Sauna facilities were excellent! The breakfast was very expensive compared to everywhere else we stayed...
Excellent quality of hotel, rooms and food Staff were not good at informing guests as to what to do when the fire alarm went off. No one seemed to be giving instructions as to when it was safe to return to rooms.
good price performance ratio
good location, excellent breakfast buffet and very friendly staff restaurant was closed due to renovations.
Good business-type hotel adjoining a small shopping/eating mall. Walk to centre in about 20 minutes (but free parking metres on Sundays nearby). Breakfast choice was varied and good. Underground parking is on the expensive side at E12.00 per night
Nice room and good breakfast. Near to the town center.
The perfect place if you like luxury at a reasonable price. The ten minute walk to the center of the city is worth the money saved compared to the more centrally located hotels. Great staff and terrific rooms. The absolutely only thing that isn't perfect are the somewhat small TVs.
The atmosphere, and I met some long lost Relative. Frau Wenk, in Reception , has been very friendly, helpful and efficient. No
The rooms were spacious and the breakfast was excellent the walk to the city center was a little longer than I expected
The best that we had was Restaurant!
the staff were excellent and the room very comfortable this is the 21st century and hotels should have a business centre and or WI FI access through all of the hotel.The Bulow lacked this facility.
The size of my room, the fact that it had free internet..