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The hotel was ideally located for my visit. Within walking distance of the town square and Cathederal as well as close to the main brewerey (just over the road) and the brewery museum as well as all the other attractions based locally. The staff were very helpfully and the food offered in the restaurant for both breakfast and in the evening was very nice. The rooms were very taseful and were cleaned daily to an impecpable standard. Overall I enjoyed my stay very much and would definetly stay there again. It is located on quite a busy road junction that can be quite noisy during the day although at night it is much quieter.
Hotel is very clean as are the spacious rooms. Very modern furniture, large bathroom. On each floor of the hotel, close to the elevator you find a coffee machine where you can serve yourselves for free as well as 2 Macs which you can use for free.... Breakfast buffet is very nice and despite the reviews of other guests we found the qualilty of the food in the hotel restaurant good (à-la-carte-menu).
perfectly located to the center, easy to reach, staff very functional, helpfull and gentle, very cleaned, very good breakfast
the design of the rooms, the security features that are in the hotel. The location of the hotel ( in front of the Pilsener brewery ). THe reeinforced glass windows in the rooms. none
Hotel is new,clean,comfortable, good location We have booked double room with bath, the receptionist gave us twin room with shower
Exceptionally clean and comfortable hotel. Excellent location, directly opposite Pilsner brewery (brewery tour and museum are both excellent too) and only 5 minute walk to main square. The food is very good - Thai choices limited but delicious . . . so good in fact that we ate in hotel both nights!
business traveller friendly, great service, great food,spacious comfy well equipped rooms lack of bath in room / shower only
Everything was perfect. Rooms very clean, spacious, confortable. Would recommend this hotel to everyone. Right across from the brewery. Easy to find. Easy to get to the center of the town from the hotel.
Very new (2008) hotel between railway station and old town
Excellent parking, easy in/out access. Beautiful modern decor (jazz), great food, pleasant staff, across the street to the Plzen Urquell brewery (tour/museum). Easy walk downtown. Just a pleasant spot to spend a few days.
very nice hotel No Swimmingpool
The entire experience
The staff were fantastic and helpful beyond what could be expected of them. My stay was very pleasant.
We hade some special request wchich we put in our reservation's comments but the reception did not get this info.
Very much confortable room
This hotel was great. It was well situated close to the old town and square and also near to the Pilsner Urquell brewery. The hotel itself is very clean and modern and has some nice facilities including a gym, restaurant/bar and internet access (although internet costs apply). The staff were friendly and very helpful in suggesting things to do and see and also good places to eat. We were lucky enough to get a room here for almost the same price it would have cost for a bed in a hostel, which made this place doubly great to stay in. There is also a bar/restaurant directly across the road that does good Czech meals, is cheap and is popular with locals (which is always a good sign). I thought the fees for internet access were quite expensive. It would be better if free internet access was provided with the rooms.
very nice breakfast The receptionist was crying and was almost on nervous breakdown as she was by herself in the reception and was not able to handel clients claims. We had to wait 30 minutes!
The rooms were beautiful, bathroom extremely clean. Staff very helpful & friendly. And the 24 hour snack bar at reception was a big help! Would deffinately reccommend this hotel for anyone looking for a little luxury & would stay here again!
Good location. Good value for money.
the staff was friendly the rooms were clean the location was excellent and no hidden costs cant think of anything
The girl at reception was very helpful and we got a great rate of exchange. We had a wonderful stay and look forward to staying there again if in the area. Breakfast was very good, location was near city center and staff was very friendly. Great start to our Czech adventure.
Good room, nice modern bathroom, clean hotel, helpful staff. Not all that central, walking back after dinner the immediate area seems a little unsafe. No air conditioning so could get hot if it's warm outside.
the rooms were nice
we did not book a garage for our motorcycle,there were none available but they let us use the staff garage at no extra charge
We got a double bed room on the top floor that had sofa, as well. The room was very spacious, comfortable and perfectly clean. The bathroom had heated floor!!! and clean and had big shower cubicle. The hotel is pet friendly.Our labrador came with us and she was welcomed, too and she could come down to the restaurant as well. I can only recommend this hotel to anyone, it would be my choice again should I visit the city another time.
Downtown, city location. Small, but clean rooms. Restaurant food was good. Hard to find location, due to one-way streets and current road construction.
close to city centre, value for money
no bath in the room
very helpful staff a bit off centre
I liked the quirky rooms and the welcome drinks, very nice touch. Breakfast was outstanding!! Probably the best selection I have ever had. Hotel itself is fine, there are major building works going on next door which spoils the area, although the hotel staff did provide ear plugs and the noise level was fine.
Helpful and friendly staff, nice and clean room, good location, fast and reliable WiFi connection, good breakfast
Located in the heart of the old town. Friendly, helpful staff. Great Restaurant in terms of food and design.
It was cosy and convenient. Good breakfast. Pleasant staff.
Very pleasant staff, central location.
Quasi perfect. Restaurant downstairs is worth a visit! Check the price one week before your stay again at booking.com. Mine was lower 16 euro. Could be interesting to cancel and book again...
Clean room, good breafast, professional and nice staff, central location None
Hotel Restaurant was very romantic, delicious food too. Great location, easy walk to brewery and museum as well as church and memorial.
Great location, great staff, and nice facilities. No complaints!
Friendliness and customer service stay was perfect
Service in hotel was really good and helpfull. Restaurant was really nice and good was good.
For the price it ticked all the boxes staff were were helpful and competent and spoke good english
The Spa was very clean and the staff was nice to us, the breakfast was good. We left a camera in the hotels’ spa; we were the last ones to leave that night. The next day the first person in the spa was the hotel cleaning lady, but we were told the camera was not there. I know it was our fault for leaving the camera in there, it was not a very expensive camera, we were just disappointed to loose the picture from the trip to CZ and sad about the fact that people are so willing to trade their self worth for such a small thing. I can not recommend this hotel. A 4 star hotel should have an honest staff. Thanks/Sincerely
Good breakfast buffet, nice dinner menu. Central location walking distance to the town and the shops
Location Noisy due to people passing outside of the hotel
Nice location in the city center, comfortable rooms friendly and professional reception staff. The water from the tap in the bathroom took forever to become colder than lukewarm.
The location on the main square and in the absolute centre of old Plzen town. Excellent for sight seeing bars and resturants. This hotel is not up to a western 4 star classification. Arrived after 10:00 p.m. and could not get any food or service from the hotel, not even a sandwich. No tea/coffee making facilities in the room. If you wanted tea or coffee you were sent to their public coffee bar on the ground floor. Staff friendly but not sure they know what is expected of a 4 star hotel service.
Hotel is perfectly well located in city centre of Plzen, and therefore very easy to find (look for the big cathedral and you are there), with excellent parking facilities. Staff is very friendly and puts as much effort as possible in making your life as easy as possible. Countryside on south side of Plzen is well worth the visit with a lot of nice small villages p.e. with nice old castles from the middle ages. Hotel is defenitely overrated as 4-star: 3-star is more suitable, prooven by the 3-star prices, which gives a better match. Plzen in itself is not very interesting for a city trip --> for a city trip you better think of Karlovy Vary in stead, which is not far away from Plzen. Remark for Dutchies: to my surprise for breakfast there is a Douwe Egberts-coffee machine --> time for DE to put some effort in making better coffee machines.
The rooms are nicely designed, the bathrooms are excellent and I was happy to see a hotel room with an actual shower, instead of a handshower in a bathtub. The receptionist was very helpfull with all enquiries and her english was a lot better than other places in the city. The location is the hotels key sellingpoint however in the heart of the city with a view of the historical church. Great value for money all in all. Well done! Breakfast could have been better. Bread was dry and not a big selction. The coffe (automated) was terrible,- proper filter coffee would be a big improvement. A deacent cup of coffee in the morning is so important (!).
Location on the square. Breakfast was very good.
I liked very much the position right at the center of the city. moreover, this hotel dispay a restaurant facility good food and not expensive, and a cafè open till up 10 pm, where you could also eat something. The only slight problem was related to the fee of parking, a bit expensive related to the country and to the hotel price.
The staff tried hard, but were amateurish; I guess they haven't been in hotel business long.
clean, comfortable, very close to centre, nice staff
Very nice hotel, located near the city center. Staff very friendly and helpful. Parking is near hotel. Best breakfast we ever ate at hotel.
Nice rooms, central position Poorly trainned stuff!!!! No smile, no good morning ...such basic greeting can make your day nicer. Such hotel should offer better coffee morning and fresh bread!!! And one very important thing: If the guest receives a phone call, please do not assume she/he is not in the room!!! Always transfer a call to the room!!!
stuff was very friendly and helpfull. location was good near the city center.
I enjoyed the way the staff was so helpful and kind.
Easy to find. Friendly staff. They all spoke english!!!! Easy access to city centre and surrounding road network. Couldnt fault it. Perhaps a little limited if you were planning on staying over a week.
Friendly staff, good location.
helpful and dedicated staff, good location for those who wish to visit a downtown, pretty big room no aircondition in the room, just behind the window... trams... from 5am - undearable rumble, so you don't need an alarm clock ;)
internet access, good price vs. quality, quiet, excellent service horrible scrambled eggs for breakfast
even we have been almost the only guests (Xmas time), all personnel were very friendly. It is also very nice that in each room is an extra blanket. Very nice hotel!!!
vewry friendly staff
Very good location. Friendly staff with good English and German. Good breakfast. Can be recommended.
Good hotel, very nice staff, good restaurant, good and fresh breakfast, best hotel in town. The bed should be softer.
The best Ibis I have ever stayed at. Staff was incredibly nice, the room was exceptional for the price, breakfast was very good. Eggs were salty, but that is my personal taste, others might like salt.
The hotel was simple,new and clean.There was good bus connection to the town centre and bus station where from you get buses to Prague and Prager airport every hour. The hotel was situated in the industrial zone, and it was quite noisy early in the morning. There was not possible to buy the bus tickets for the city bus in the hotel which I found pretty inconvenient.
It was near to the location where I had to work. It was in the middle of no where and restaurant was not open on a sunday night.
Fantastic - very nicely renovated manor. Very nice rooms, really comfortable, fantastic restaurant with their own beer and classical czech cuisine at it's best.
The hotel is tidy including clean room(s) and access to a restaurant offering a wide variety of delicious food easy. Parking in garage (!) arranged next to elevator (!) was a nice gesture. Thank you. Our room dedicated for a disabled room was not actually what we expected. Small things like handles to support moving in bathroom were missing.
We stayed in this hotel for a stopover on our trip. We arrived early evening en left first thing in the morning. We had a tasty dinner in the restaurant and enjoyed the very eleborate breakfast the next morning. The restaurant, although serving tasty food, was not very clean. Cobwebs and flies....
Great room, much bigger than expected. The design was great, the bed very comfortable. Good reception staff. very quiet. Convienent free parking. Choice of TV channels. Breakfast wasn't the best.
Big, comfortable hotel for business travellers, free of charge internet use and parking space
good restaurant for very reasonable prices. very efficient personnel, very clean hotel.
very nice! perfect position in the centre of the city
convenient to activities, cleanliness, free internet
New and clean. Service was excellent. N/A
The room was very big, with separate bed room and separate salon. The satellite tv was broken. The refrigerator did not work properly (outside very hot, inside not cold).
great little hotel - fantastic staff, modern clean rooms, excellent amenities such as free internet and breakfast. Also location was great. Close to town but in a nice quiet area.
Nice, friendly and helpful. Situated nicely in the centrum, within a short walk to the square. Easy access to local and further attractions. Nothing.
The staff were very helpfull and had a good grasp of English.
Very quiet, good food
central location reataurant completely closed and bar closed on a Friday evening very early
In general the hotel was nice and cute. Big rooms (we reserved a luxe) 2 min to Brewery and 5 min to City Center. But there is no what to do in Plzen ;-)
Front desk staff very professional, restaurant staff poor service restaurant staff poor service, food was very good
Best price/quality hotel in Plzen.
It was mordern-furnished and clean room with a nice bath tab. The staffs were also kind and helpful! nothing!
The hotel was located within 10 minutes walk to the city center. The hotel is not up to date, the rooms are old fashioned.
The hotel is closer to the train station and the price is value for its quality.
very good hotel, very good value for money yes, the breakfast is served from 7, which is too late
Friendly and helpful staff, most spoke some English. Large comfortable refurbished room/bathroom with balcony. Excellent breakfast with some hot options. A wedding party in the outside bar area below my second floor room meant a rather noisy night.
We like this hotel because wasn't exspensive with very good service and food and very clean as well. No complaints
Clean large rooms Terrible breakfast, loud position
We booked 2 double rooms but then we were 5 people, we phoned during our trip and they arranged our rooms without any problem and the final price was very honest.
Don't expect too much from the restuarant or the breakfast. Otherwise it is comfortable and good value for money.
The food was delicious.
Very nice hotel but a fair walk into town and the carpark is at the end of the street, secure but a long walk carring luggage and helmets.
Everyone at this hotel was helpful. easy parking. easy internet. good food. good location.
Music, welcome It would be great If it is more heating (warmth) at hotel rooms
I liked the very luxurious and tasty breakefast, charming rooms and free internet access.
The emergecy lights were on in the room all night making it very kight for sleeping
The hotel itself was great; modern rooms with excellent facilities. The check-in/check-out personnel were friendly and efficient. However, I eat dinner in the downstairs restaurant and it was a distressing experience. I eat dinner in the downstairs restaurant and it was a distressing and headache provoking experience. The food itself was fine, but there was a commercial radio station (with attendant jingles, shouting, wailing advertisements, and raucous music) playing at ultra-high volume levels from a speaker directly over my head.
This hotel was clean, and spacious. The bed was a little to hard for my taste. The refrigerator di not work and the staff did nothing to help.
it was close the the trolley bus stop and the breakfast being included was great. Also, the employees spoke pretty good English which was helpful.
Very clean and confortable room. The hotel is located near the highway and a 5min drive to the city centre.
well placed and equipped hotel. Rooms are nice, quiet. Reception was .quick
Hotel staff were flexibile when we were driving rally at Klatovy. Thats why we must arrive early in mornings and we have catch breakfast packets. It was very good service. Thanks!
Very clean. Rooms are Very Very Nice. Can not complain at all.
Very good staff; helpful and polite. The room was a bit small
Very clean rooms.
Friendly & curteous staff. Very Clean. Breafast could be better (choice & quality)
Service , Reception , kindness Nothing
Located a short tram ride out of town, the hotel suited my needs perfectly for Plzen and West Bohemia exploration. Very helpful 24 hour reception staff.
The hotel is in a quiet part of the city.
every thing no,
Our room was silent, nice and clean with a large balcony. The hotel is not too far from the city centre (about 15-20 minutes walk). The breakfast selection is very poor.
LS The hotel was easy to find and is looking inviting from the outside. The girl on the front-desk was polite, spoke good English and worked efficient. The rooms were clean and bright. The beds were comfortable. The service from the staff was quick and polite. The breakfast was excellent and the coffee very good. There was no cleaning of the rooms after the first night. No clean towels or beds being made. We only stayed two nights so maybe they only clean the rooms after two nights ?
The rooms had been very beautiful, clean and of very nice and modern design. I have never before stayed at such nice hotel rooms and I´m travelling a lot ! Staff was very friendly and polite, parking was free and all in all we felt very well in the hotel. It has a nice and warm athmosphere. Food in the restaurant was excellent. It´s located very close to the downtown area I sure will go back there soon, maybe already in december.
the Business Class Double Room was very big. Food was good. no air-conditioning in the room
The nice garden were we could drink en eat something and the dinner was delicious. The breakfast was very poor. Some old bread and every day the same. I had to ask for some fruit. (Apple and orange). The cleaning of the room was middling.
Good location in a very quiet area but still near to the centre. The rooms are spacious and very nice and newly decorated - modern style. The breakfeast was quite poor for a 4star hotel.
the staff is really good and polite. Even they didn't speak fluently English but they did all possible to satisfy me.I'll definitely recommend this place - great place and people The food was not so great unfortunately but as i asked i was served the next minute.
It is in the city center. Good restaurant in the hotel, free parking place in front of the hotel. It was very hot in our room, therefore we couldn't sleep.
Friendly staff, clean rooms. The rooms on the upper floor are a little hot during the warmer months.
Room and it's facilities there is no any closed parking of the hotel.
good restaurant, location, good services, nice facilities
Hotel was in an excellent location and very tastefully decorated It was comfortable, good food, drink prices very reasonable for a hotel and also near to all amenities
The room was large and comfortable. It easily accommodated our family of five. We appreciated the complimentary bottles of water. The price of the room was incredibly reasonable. Although we were just traveling through and not able to see much of Pilsen, the location seems to be wonderful. Very close to the river and an interesting section of town. If we return to Pilsen we will definitely stay again. Our only disappointment was that because of the language barrier, we did not understand that we could get eggs cooked to order with our breakfast. A sign in multiple languages to notify guests of this would be much appreciated.
Staff was very friendly and helpful. They were not constrained by formality and rules. For example, when I needed food after hours for my young daughter, they complied.
The staff, the restaurant and secure parking
Excellent, well furnished room. Secure parking a few hundred yards away.
friendly staff, nice facilities, good location