Reviews for Dollar in Baltimore
- All reviews 100%
Jun 15 2017
Pros: Rental agent in Hanover was sweet ; nice car
Jun 7 2017
Pros: Decent car
Cons: When we arrived at BWI to pick up the car, there was only one person at the counter despite the long line, we were told we could pick any car in the economy section, but when we arrived there were none there. There was absolutely no communication between the front desk and where the cars actually were to let us know this ahead of time. We were then told to take a compact car. We picked a car, put in our infant's car seat, then went to the drive through to check out. We were then told that the car we selected needed maintenance and the whole line behind us had to be backed up so that we could reverse, unload everything, including the infant and car seat (which is not easy to do), and pick another car. There was no apology for the inconvenience, but we were treated like we made a mistake in choosing it. Really terrible customer service all around. Check-in was just as bad as there was one guy doing the check-in, who had no idea what he was doing and a large group of people trying to get to their flights. We'll never use this company again due to it's poor customer service, unorganized handling of customers, and being short staffed all-around.
Jun 7 2017
Every thing was a Lie
Pros: Nothing I will never use Kayak again!!!! I would suggest that any one wanting a deal go else where.
Cons: Misleading advertisement by Kayak ended up costing me 100's in extra fees plus I ended up with a vehicle that was lower then advertised and had to pay more for it. When I tried to call, no phone number, so I emailed, no response!!!' Go else where.dollar was of no help as well. They said I have to call kayak!!
Jun 2 2017
Easy pick-up with helpful staff
Pros: Staff who made honest and helpful suggestions for my rental (i.e. prepaying for unlimited tolls with PlatePass to save money). I also liked being able to pick your own car from the lot.