Reviews for Dollar in Bentonville
- All reviews 100%
Oct 1 2016
Pros: That it was at the air port easy pick up and drop off
Apr 2 2016
They saved me from myself
Pros: I was careless with the dates and long story short almost reserved the car for two weeks instead of three days! Fortunately the lady at the desk pointed out the mistake and we were able to get the right dates (there may have been a $10 charge for this but that's better than cancelling me altogether). New, clean car. Hassle free.
Feb 5 2016
Cons: Charged twice as much as initially told
Jan 28 2016
Cons: Front tires were bald and car had 46k miles. Had to drop off at an alternate airport b/c of winter storm Jonas. I notified Dollar in advance of the change and was told an approximate amount of 2.5x over the initial premium to drop at another airport. Nothing like gouging stranded travelers. Dropped at airport with no employee on duty b/c of snowy weather. Haven't been able to get a final bill for the changes. Emailed 3 times and no response after 1 week+. Called customer support and was told a receipt would be shipped within 24 hours...that was four days ago. Extremely frustrating to deal with and disappointed with overall experience. Can hardly wait to get $1200 bill for 5 day rental of compact car.