Reviews for Dollar in Charleston
- All reviews 100%
Apr 12 2016
Pros: The lone employee was very professional and courteous and made sure I received a car in the class for which I had reserved.
Cons: There was a long wait at the counter during pick-up as only 1 employee was present. We were told the other employee(s) was on break.
Apr 5 2016
Pros: car was fine.
Cons: The business had no concern for me as the customer. Poor, fake attitudes. Stood in line for 30 minutes. Didn't disclose the deposit and insurance requirement until I was there to pick up car and pay for it. At that point, my weekend got cut short because all of my money was tied up in the deposit hold on my account. I will never rent from this company again. - Deana
Apr 5 2016
Pros: The price.
Cons: There is only one person to work the phones and the line. I was told 2 times they would call me back because they had people in line when my car was broken down. Took over 2 hours to finally speak to someone. I will not be back.
Mar 23 2016
Worst experience in years.
Pros: Car was fine. Shuttle driver helpful.
Cons: Hidden charges, outrageous extra charge for wife to drive ($11 a day!). Slow, inefficient counter service, materials (including map that I had to argue for) did not show either address or return information to rental site (old address was actually blacked out.) Car delivered had 1/2 tank gas, but paperwork said full.