Guest Reviews
Overall Rating
7.3
Good
Based on 6,946 reviews
Cleanliness
7.1
Comfort
7.2
Pickup/Dropoff
6.4
Value for money
6.9
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Dollar car rental prices in Washington
| Economy | $19/day | |
| Compact | $21/day | |
| Intermediate | $23/day | |
| Standard | $30/day | |
| Full-size | $27/day | |
| SUV | $26/day |
Pros
"Car was nice and clean."
(in 739 reviews)
"But overall a good experience"
(in 87 reviews)
"nice clean car, helpful personel."
(in 331 reviews)
Cons
"Worst customer service experience EVER."
(in 257 reviews)
"Could not pick the car."
(in 102 reviews)
"Didn't have a credit card."
(in 100 reviews)
Recent Reviews
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Find reviews that mention:
customer service
pick up the car
car was clean
credit card
pick up and drop
great car
car i reserved
car was great
car available
picked up the car
great value
drop the car
great price
great experience
friendly staff
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3.6
Cons: Better customer service (be more polite to customers).
review from
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2.8
Pros: Nothing.
Cons: Everything! The car was disgusting and smelled terrible. It had stains on the seats and was very very old. When I asked for a cleaner car, I got the exact same make, model, and color, but this one smelled even worse and had cigarette burns on the seats. Never again will I rent from this place!
review from
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10.0
Pros: The staff was friendly and helpful. They were not very pushy.
Cons: I was given a car with NY license plate, A car with local license plate would been a great option.
review from
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3.6
Dollar Poor
Pros: Not much.
Cons: The car had over 40,000 miles. The price I'd booked at was not respected and the staff gave me hidden fees like "airport taxes" while my estimate was a detailed list that appeared to include all taxes. And finally, the staff at both locations acted like they did not work for the company and could do nothing to help me. They acted like third Parties unrelated to the rental. Very poor company.
review from
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10.0
Awe personal care
Pros: Like no other rental agency,staff took the time to patiently and thoroughly answer my questions. But what blew me away was the agent delivered my car to the curb next to my luggage instead of me walking it out to the lot!! When I returned the car the shuttle driver parked next to my car to save me man-hauling it to the shuttle. At the airport the shuttle driver parked next to an unused cart pointing it out to me for my use. Where do they find these awesome persons!
review from
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10.0
Pros: It was clean and not smelly.
review from
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10.0
Best value
Pros: That location is great. It's very clean and the staff is outstanding. The car itself is very clean and well maintained.
review from
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7.2
Nice car, but not so good service.
Pros: I had a selection of several different jeeps and other vehicles that are more interesting than a normal rental. Drop off was fast and a final bill was emailed within an hour. Pickup was pretty quick.
Cons: The guy at the check in counter tried to sell us the toll transponder by flat out lying about the tolls in the areas we were visiting. He said the tolls would be over $150. Reality was closer to $20. Luckily I knew the area and did not believe him. After that, he tried to scare me into buying the insurance for an extra $33/day. I told him I wanted gap coverage, he didn’t know what that was. He shook his head and said “whatever, it’s your money” when I refused to buy these things. The only thing that kept me from walking out at that point was my desire to rent a cooler than average car. Once i got the car, there were scratches all over it and it looked like it had never been washed. They didn’t note any of the scratches, so I was nervous about getting charged for them at the return.
review from
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7.6
Cons: I was charged for two days of Liability insurance.
review from
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10.0
Pros: Ali (the counter attendant) was VERY courteous and helpful. The car assigned was immaculate, spacious and in excellent condition.
review from
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6.0
Shocking Lie
Pros: Car was fine
Cons: Agent flat out lied ”you must have this fast-track unit to drive ANY freeway ” (I'm taking 495 and 95 to Elkridge MD ) ”Yes those are both Toll roads ” that will be $80.00 for that unit. I would have paid less than $10.00 for round trip tolls I will remember this for long time Price was higher than listed on kayak
review from
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6.0
Pros: Car was clean
Cons: Daily charge for my wife to drive Less than friendly service.
review from
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10.0
Pros: The staff was friendly and helpful. They were not very pushy.
Cons: I was given a car with NY license plate, A car with local license plate would been a great option.
review from
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10.0
Awe personal care
Pros: Like no other rental agency,staff took the time to patiently and thoroughly answer my questions. But what blew me away was the agent delivered my car to the curb next to my luggage instead of me walking it out to the lot!! When I returned the car the shuttle driver parked next to my car to save me man-hauling it to the shuttle. At the airport the shuttle driver parked next to an unused cart pointing it out to me for my use. Where do they find these awesome persons!
review from
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10.0
Pros: It was clean and not smelly.
review from
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10.0
Best value
Pros: That location is great. It's very clean and the staff is outstanding. The car itself is very clean and well maintained.
review from
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10.0
Pros: Ali (the counter attendant) was VERY courteous and helpful. The car assigned was immaculate, spacious and in excellent condition.
review from
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7.2
Nice car, but not so good service.
Pros: I had a selection of several different jeeps and other vehicles that are more interesting than a normal rental. Drop off was fast and a final bill was emailed within an hour. Pickup was pretty quick.
Cons: The guy at the check in counter tried to sell us the toll transponder by flat out lying about the tolls in the areas we were visiting. He said the tolls would be over $150. Reality was closer to $20. Luckily I knew the area and did not believe him. After that, he tried to scare me into buying the insurance for an extra $33/day. I told him I wanted gap coverage, he didn’t know what that was. He shook his head and said “whatever, it’s your money” when I refused to buy these things. The only thing that kept me from walking out at that point was my desire to rent a cooler than average car. Once i got the car, there were scratches all over it and it looked like it had never been washed. They didn’t note any of the scratches, so I was nervous about getting charged for them at the return.
review from
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7.6
Cons: I was charged for two days of Liability insurance.
review from
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3.6
Cons: Better customer service (be more polite to customers).
review from
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2.8
Pros: Nothing.
Cons: Everything! The car was disgusting and smelled terrible. It had stains on the seats and was very very old. When I asked for a cleaner car, I got the exact same make, model, and color, but this one smelled even worse and had cigarette burns on the seats. Never again will I rent from this place!
review from
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3.6
Dollar Poor
Pros: Not much.
Cons: The car had over 40,000 miles. The price I'd booked at was not respected and the staff gave me hidden fees like "airport taxes" while my estimate was a detailed list that appeared to include all taxes. And finally, the staff at both locations acted like they did not work for the company and could do nothing to help me. They acted like third Parties unrelated to the rental. Very poor company.
review from
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6.0
Shocking Lie
Pros: Car was fine
Cons: Agent flat out lied ”you must have this fast-track unit to drive ANY freeway ” (I'm taking 495 and 95 to Elkridge MD ) ”Yes those are both Toll roads ” that will be $80.00 for that unit. I would have paid less than $10.00 for round trip tolls I will remember this for long time Price was higher than listed on kayak
review from
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6.0
Pros: Car was clean
Cons: Daily charge for my wife to drive Less than friendly service.
review from
Other suppliers in Washington scored
Where can I find Dollar car rentals in Washington?
1 Aviation Circle, Dollar car rentals
Address
1 Aviation CirclePhone
+1 866 434 2226Top Tips For Renting a Car from Dollar in Washington
- 25% of our users found rental cars from Dollar in Washington for $40 or less
- Standard rental cars from Dollar in Washington are around 30% cheaper than other car types, on average
FAQs About Renting a Car From Dollar in Washington
How much does it cost to rent a car from Dollar in Washington?
On average a rental car from Dollar in Washington costs $51 per day.
What is the most popular rental car from Dollar in Washington?
Intermediate (Hyundai Elantra or similar) is the most frequently booked rental car type from Dollar in Washington.
How many car rental locations does Dollar have in Washington?
Dollar has 2 rental locations in Washington. Take a look at our Dollar rental location map to find the best rental cars near you.
Does Dollar have a car rental location at the airport: Dulles Intl Airport (IAD)?
Yes
Does Dollar offer shuttle or airport pick-up services from Dulles Intl Airport (IAD)?
Yes
Does Dollar have a car rental location at the airport: Reagan-National Airport (DCA)?
Yes
Does Dollar offer shuttle or airport pick-up services from Reagan-National Airport (DCA)?
Yes
Does Dollar have a car rental location at the airport: Baltimore/Washington Airport (BWI)?
No (According to our data)
Does Dollar offer shuttle or airport pick-up services from Baltimore/Washington Airport (BWI)?
Yes