Guest Reviews
Overall Rating
6.8
Good
Based on 453 reviews
Overall
6.7
Cleanliness
7.1
Comfort
7.1
Pickup/Dropoff
6.3
Value for money
7.0
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Dollar car rental prices in Washington
| Economy | $28/day |
| Compact | $29/day |
| Intermediate | $29/day |
| Standard | $31/day |
| Full-size | $32/day |
| SUV | $27/day |
Pros
"Car was nice and clean."
"But overall a good experience"
"nice clean car, helpful personel."
Cons
"Worst customer service experience EVER."
"Could not pick the car."
"Didn't have a credit card."
Recent Reviews
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- Neutral
- Negative
Find reviews that mention:
customer service
pick up the car
car was clean
nice car
car i reserved
great value
car available
great price
return the car
great experience
friendly staff
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10.0
Pros: Ali (the counter attendant) was VERY courteous and helpful. The car assigned was immaculate, spacious and in excellent condition.
review from
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6.0
Shocking Lie
Pros: Car was fine
Cons: Agent flat out lied ”you must have this fast-track unit to drive ANY freeway ” (I'm taking 495 and 95 to Elkridge MD ) ”Yes those are both Toll roads ” that will be $80.00 for that unit. I would have paid less than $10.00 for round trip tolls I will remember this for long time Price was higher than listed on kayak
review from
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6.0
Pros: Car was clean
Cons: Daily charge for my wife to drive Less than friendly service.
review from
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10.0
Good
Pros: I will recommend
Cons: Good
review from
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2.0
Reservation declined/Horrible counter help
Cons: Horrible attitude of the counter help
review from
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10.0
Fantastic ataff
Pros: I loved the staff at the Dulles Dollar Rental
Cons: 0
review from
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5.6
Pros: clean and easy to pick up and drop off
Cons: gave me a car with missing lug nuts. The wheel nearly fell off while driving and the first customer service rep I called told me I'd have to wait 90 minutes for a tow and then accompany truck back to original pick up for exchange due to policy. I called another rep and was able to get a truck in an hour that dropped off the replacement.
review from
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10.0
Friendly, efficient service
Pros: My rental experience was very good from the beginning, starting w/the shuttle driver who was friendly. The rental clerk was helpful, friendly & looked me in the eye when speaking w/me. The return process was smooth, the staff member was friendly & efficient, & I did not have to wait more than a minute for the receipt.
Cons: The process of exiting the lot after selecting my vehicle was very slow.
review from
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2.4
Horrible
Pros: Online reservation
Cons: When I made my reservation the salesperson put a note that my plane lands at 1150 PM, to ensure someone would be at the counter to rent me my car. Baggage was talking longer than expected so I called to tell the counter person where I was so the wouldn’t close. When myself and 11 other customers arrived the counter was closed with a note to use the kiosk. Kiosks live agent simply told customers counter was closed. Why make a reservation if you know you will be closed. Horrible experience!!! Thankfully Hertz was open and had cars available.
review from
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2.0
Refund please. Now.
Pros: Nothing
Cons: THEY DIDN’T HAVE ANY CARS. NO EFFORT TO GRT ME MY DEPOSIT BACK EITHER.
review from
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10.0
Excellent experience on thurs April 18th
Pros: There were two gentlemen working when I arrived at 6:15pm. I had a “managers choice” Rental and was delighted to receive a black Nissan Altima. Everything went smoothly and they had me out the door quickly. He was professional, pleasant, and helpful.
review from
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4.8
Not enough help
Pros: Car size was good for the rate
Cons: Long line at pick up, no kiosks. Car had bent rim and did not drive well. Only one person checking in cars at drop off too, so another fairly long wait.
review from
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10.0
Pros: Ali (the counter attendant) was VERY courteous and helpful. The car assigned was immaculate, spacious and in excellent condition.
review from
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10.0
Good
Pros: I will recommend
Cons: Good
review from
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10.0
Fantastic ataff
Pros: I loved the staff at the Dulles Dollar Rental
Cons: 0
review from
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10.0
Friendly, efficient service
Pros: My rental experience was very good from the beginning, starting w/the shuttle driver who was friendly. The rental clerk was helpful, friendly & looked me in the eye when speaking w/me. The return process was smooth, the staff member was friendly & efficient, & I did not have to wait more than a minute for the receipt.
Cons: The process of exiting the lot after selecting my vehicle was very slow.
review from
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10.0
Excellent experience on thurs April 18th
Pros: There were two gentlemen working when I arrived at 6:15pm. I had a “managers choice” Rental and was delighted to receive a black Nissan Altima. Everything went smoothly and they had me out the door quickly. He was professional, pleasant, and helpful.
review from
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6.0
Shocking Lie
Pros: Car was fine
Cons: Agent flat out lied ”you must have this fast-track unit to drive ANY freeway ” (I'm taking 495 and 95 to Elkridge MD ) ”Yes those are both Toll roads ” that will be $80.00 for that unit. I would have paid less than $10.00 for round trip tolls I will remember this for long time Price was higher than listed on kayak
review from
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6.0
Pros: Car was clean
Cons: Daily charge for my wife to drive Less than friendly service.
review from
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2.0
Reservation declined/Horrible counter help
Cons: Horrible attitude of the counter help
review from
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5.6
Pros: clean and easy to pick up and drop off
Cons: gave me a car with missing lug nuts. The wheel nearly fell off while driving and the first customer service rep I called told me I'd have to wait 90 minutes for a tow and then accompany truck back to original pick up for exchange due to policy. I called another rep and was able to get a truck in an hour that dropped off the replacement.
review from
-
2.4
Horrible
Pros: Online reservation
Cons: When I made my reservation the salesperson put a note that my plane lands at 1150 PM, to ensure someone would be at the counter to rent me my car. Baggage was talking longer than expected so I called to tell the counter person where I was so the wouldn’t close. When myself and 11 other customers arrived the counter was closed with a note to use the kiosk. Kiosks live agent simply told customers counter was closed. Why make a reservation if you know you will be closed. Horrible experience!!! Thankfully Hertz was open and had cars available.
review from
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2.0
Refund please. Now.
Pros: Nothing
Cons: THEY DIDN’T HAVE ANY CARS. NO EFFORT TO GRT ME MY DEPOSIT BACK EITHER.
review from
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4.8
Not enough help
Pros: Car size was good for the rate
Cons: Long line at pick up, no kiosks. Car had bent rim and did not drive well. Only one person checking in cars at drop off too, so another fairly long wait.
review from
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Where can I find Dollar car rentals in Washington?
1 Aviation Circle, Dollar car rentals
