Book Dollar car rentals in Washington

Cons: The customer service was atrocious. We arrived to a long line of angry customers and only one service agent working the desk. When at the desk, we felt it was more of an interrogation than a check-in. Once checked-in with insurance I didn't really want, but when the agent didn't want to take no for an answer, I said yes to just to get out of there. Once sent outside to wait for the car, we were greeted by another group of angry customers who were given no directions, no time estimate. When a customer finally got their car, they tried to indicate it wasn't the right one, but the agent walked away and "we have what we have. You get what you get." A woman then came and grabbed by documents, pointed at a car, and said "Corolla." I took that to mean our car was ready, but left uncertain.

Cons: Not a thing, everything was easy.

Cons: Offsite location in DCA slow check in and unfriendly staff

Cons: The tiny shoe box of a car that I rented (Ford Fiesta) was nowhere near worth what I paid. It was the cheapest option I could find and thus I had no real choice, but still not worth it.

Cons: Nothing

Cons: We were not told at first that you could only have one driver.

Cons: There was only one agent working the airport location, which was extremely crowded on Thursday morning. I stood in line for 40 minutes to pick up my car.

Cons: I was directed to choose a car from slots 1-10. The only car in that area had a no-key paper sign in the window. The check-out at the gate was slow. And there was no one to meet me at the drop-off. I had to ask around to find someone to get me checked out.

Cons: Pushy agents Rude shuttle drivers Expensive toll pass

Cons: Friendly staff.

Cons: I didn't like the steep charges for 1) adding another driver 2) liability insurance 3) EZ pass. If Dollar feels it must charge extra for these things, at least it could charge reasonable rates. Just adding these things more than doubled the cost of rental!

Cons: Along with more than a few other families trying to get to Thanksgiving celebrations we waited in a parking lot for more than an hour before taking public transportation. No more Dollar rentals for me.

Cons: The Reagan airport off site location in Washington, DC is run down and chaotic. I had rented at this site previously, but forgot how poorly run it was and so rented here again. The car was a couple dollars cheaper, but that was not worth the many negativeS of this location. The staff were unprofessional. People were eating lunch, talking about shoes and gossiping openly about people in unflattering ways and generally not professional. It reminded me of a high school cafeteria setting. My car was delayed about 25 minutes. When it arrived it was washed but not cleaned inside. The layout disorganized. While inspecting the car I received, a staff drove up behind me and angrily told me to move the car. I was inspecting it exactly were I received it. Overall I would not recommend this off site Dollar location at Reagan airport in Washington, DC.

Cons: off-airport location

Cons: Long line and long wait to pick up the car. Had trouble finding the location to drop it off while under time pressure to catch a flight.

Cons: waited a long time for shuttle bus at airport

Cons: They wanted to give us a smaller car. We waited a half hour until they brought one close to what we reserved

Cons: Estuve que esperar 40 minutos para que pasara el shuttle para el rent a car. No me di cuenta al tomarlo que estaba fuera del aeropuerto. Por error no entregue la llave del auto al devolverlo(el shuttle me apuraba y por la posibilidad de tener que esperar corri a tomarlo y no entregue las llaves) Me la cobraron aunque la envie de vuelta por correo (que fue entregado). El precio que aparece no es el que al final se paga. Todo mal. Nunca más.

Cons: Im 6'2" and the Ford Focus seat was not very comfortable for my back.

Cons: I've never rented a car and had the entire process take so long. Long line when the shuttle bus dropped us off. Then the lot that they keep their cars was so crowded that it took forever to bring cars around to everyone that was waiting. There were literally 6 customers standing around outside waiting for a car, even after standing in line to deal with the paperwork. Dropping off the car wasn't much better. Spend a few extra "dollars" and rent with someone else.

Cons: Rude desk service made it a poor experience

Cons: made my reservation on Kayak for "Special Generic" car but the day of my reservation I could not find if the car would accommodate the other 3 colleagues who ended up on the same flight. was told there was no way to connect to the branch to ask what size car was available. return was a bit slower than some car rentals with only 1 person on the lot processing returning cars. though the shuttle left soon after I boarded the driver stopped before leaving the lot to get off the shuttle to tell new renters the car they were selecting had no key and help them get a new car.

Cons: Very slow service on dropoff. This is really bad at an airport location. People could miss fliights. Car was subcompact, not compact (Chevy Spark).

Cons: the one-way charge was excessive

Cons: 1. Tried to use website to complete reservation THREE times; finally had to do so by phone, wasting time. 2. Had to take TWO shuttle buses from Reagan Int'l to Dollar lot 3. Counter person bored, indifferent; had ask her to speak up three times. 4. Exterior of car filthy; all prior rentals from other companies very clean 5. Interior of car filthy; all prior rentals from other companies very clean

Cons: My experience with Dollar at Reagan National Airport last week will be my last. I reserved (G69344582F1) what I thought was at least a midsize car for a reasonable weekly rate of $119, but upon arrival was told none were available at that price that and I'd have to pay a $75 upgrade fee for a car large enough for my needs. Then the rental agent asked did I want "full or minimum" insurance coverage, suggesting that I had to take minimum when, in fact, my own insurance company covered my use of rental cars. Finally, I got her to subtract that charge entirely. She then baldfaced lied, telling me all other additional charges were required taxes, printed out my rental agreement (110882704) and I then hurried out, already late for an appointment. Only when I looked at the email rental statement waiting at home did I see additional charges including "CONCESSION FEE RECOVERY - $20.59" and "PREMIUM EMERGENCY ROADSIDE SERVICE - $39.95." I have no idea what the first is, but it certainly isn't a tax and the second is yet another add-on for which I had no need -- again, my own insurance covers such matters -- but was misrepresented to me. Okay, so I should have read carefully and argued with this woman further but, as I said, I was in a hurry and, in any case, the charges were in small print intended to be overlooked. I believe I was a victim of bait-and switch tactics and intentional dishonesty on the part of the sales representative. I intend to convey these concerns to Yelp and Angie's List and any other forum that might serve to warn away customers from this unscrupulous rental agency. NEVER AGAIN!

Cons: There was nobody to check the car when we dropped it off at 6:15am, so we just hoped for the best. A few hours later, I got the final invoice, which tacked on $50 in extra fees for "fuel service charge". Except I had filled the tank completely within a mile of the rental car location, so the tank was 100% full. I tried to call Dollar to solve this problem, but I waited on hold for 30+ minutes and gave up.

Cons: went public transport to airport. not walkable

Cons: The representative was rude, sarcastic and unprofessional when I asked for an upgrade. He made like I could go and pick any vehicle I wanted ftom row C, there was only one tiny vehicle there, which I explained I did not want. He later started an upgrade cost and never gave or offer me an option to pay. I immediately made another reservation at Budget and he told me to how I could walk out to the end of the road and walk over to Budget.

Cons: The car was remarkably dirty on the inside. Lingering crumbs, stains on the door, spots on the seat. At over 50,000 miles, perhaps it was time to retire it from service?

Cons: Pickup service was slow (waited half an hour) and car smelled like someone had spilled perfume inside.

Cons: No help and minimal interaction. Went through the motions and that was all.

Cons: ARRIVED AT MIDNIGHT WITH 7 OTHER CUSTOMERS!!!! UNDER CLOSED DOOR BY MANAGER " WE HAVE NO CARS" COME BACK AT 8AM!!!!!! PLAN B??????? COME BACK AT 8AM THIS REALLY HAPPENED!

Cons: 1 hr delay when picking up, chaotic, cars not available. will never rent from this location again.

Cons: Maybe it's an East Coast thing but I found the attitude of the check-in person and the guy at the guard shack as we drove out to be the worst I've ever experienced. No concern about a polite customer service attitude. I won't rent here again. They don't understand my business pays their wages so forget them.

Cons: Car was in poor condition. Left tablet in Car and never was returned to us.

Cons: I hate when I'm at a counter and there stare past you like you're a ghost. All 3 ladies at the counter did this. They did however find the time to play with the air freshener spray and have a blast with that. Then upon returning the car the place was suppose to be open by 5am. The guy didn't come up to me till 6 which didn't cause an issue but was very short with me and I had to ask several times when the shuttle would arrive. Overall I believe they need a crash course in how to talk to and interact with other humans.

Cons: Had to wait an hour to receive the car at pickup at Reagan DCA

Cons: The location

Cons: Snuck in a $400 insurance charge, then when I had it changed offered a price $300 over my reservation. Went to Enterprise after being charged $77 for a 1 day rental. Never using Dollar again. Rude dishonest slimy operation.

Cons: I had to cancel my reservation with Dollar after arriving to a 2 hour line to get a car.

Cons: I experience substantial delays. It should not take an hour to leave the lot with a rental car. The check out was understaffed with one clerk for fifteen plus people. After fifteen minutes, two more clerks arrived. The gate agent simply disappeared without replacement for over twenty minutes causing a long line of cars to back up. They must only have one shuttle because it took twenty minutes to arrive. Bad service.

Cons: Initial car offered not acceptable for the minivan we had reserved, had to wait an additional 30 minutes for an acceptable car. Delays returning the vehicle because no one was there to check us back in and there was no signage with instructions.

Cons: Waited at the airport for ONE HOUR for the shuttle to the rental place. Once the shuttle got there the driver said they were full and I should wait but I managed to squeeze on anyway. Once at the rental place I waited in line for 45 minutes because only one Person was working at reception. They charged more than $120 more than I reserved on KAYAK and said they don't accept outside booking reservations and I had to go by their pricing. At that point I just gave them my money because I had a 4 hour drive ahead of me (that could have been half done if there was any kind of regard for customers at this establishment). I paid for the easy pass for the car and it didn't work at any of the tolls, and they wouldn't refund me for the deposit when I got back. Never again through KAYAK and never again through DOLLAR.

Cons: Way off site, no sign in airport, chaotic environment. We only had to wait 15 minutes for our car, however others were waiting far longer.

Cons: The service was horrible. My reservation was for 9am Saturday morning, so I arrived a little before that, I stood in line for over a half hour because the front desk was understaffed. Then, after signing at the front desk, the manager came in and announced that there would be at least a half hour delay because they didn't have any cars, which was true, the lot was empty. Then we went outside and put our names on a list, which was how we received our vehicles, on first come first serve basis, in order of our name on the list, which completely defeats the purpose of a reservation. A reservation is supposed to reserve a car so that it is ready at the specified time. I did not receive my vehicle and leave the lot until 10:23am, almost an hour and a half after my reservation, which caused me to arrive late to the important event for which I rented this car. Despite the comfort and cleanliness of the car's interior, it smelled of cigarette smoke which was a huge turnoff. But at that point I could no longer wait for a different vehicle. There was no apology, no discount, and nothing said when I dropped the car off an hour and a half EARLY on Sunday evening. I will never rent from Dollar again.

Cons: The customer service at this location is absolutely horrible. Not only were they rude but they were not accommodating at all.

Cons: I had a reservation and the only thing I was offered was to be put on a waiting list for a car that could take about 45mins

Cons: Windows were dirty, mirrors were dirty. Car was very expensive for off airport.

Cons: My experience at Dollar rental was lackluster to say the least. The woman who processed my reservation lied to my face about the prepaid gas option and what it provided. The store didn't properly process my rental when I took the car, so I had to go through the entire "check in" process when I dropped off the car. The employees worked at a glacial pace when there was nearly a line out the door. At least the car didn't break down. Dollar rental will not get another single dollar from me.

Cons: Horrible wait time at rental office. There were only 2 employees working at the desk. When we arrived there were 20 people ahead of us. We were in line for over 1 hour. It was a very unpleasant experience.

Cons: Rude, wouldn't let me pick up car at right time initially, tried to charge me an extra hundred dollars wouldn't reemburse me for flat tire fix after their customer service said they would. Poorly managed and terribly laid out.

Cons: It should have been made clear by either Kayak or Dollar that the rental pickup was NOT at Reagan airport but rather required a shuttle to an offsite location. This added an hour of confusion to my morning.

Cons: Car was out of washer fluid and the tires seemed a little bare.