Book Dollar car rentals in Washington

Cons: The overall service of the agents is very poor. First, when I picked up my car at the Washington Dulles location, I found out that the car I booked which was specified as "special" is actually a compact car! This was not disclosed when I booked the "special " car. So I ended up upgrading and paying twice as much as my original quoted price. If I've known that from the beginning, I would have booked a car that is specifically a full-sized one for a lesser price from another rental car company. Secondly, when it was time to give me my car, the agent just pointed out to the parking lot where to get my car. So I have to haul all my luggages plus bring my wife who's in a wheelchair to the rough asphalted parking lot. The agent NEVER went to the car to do an inspection. When I noticed the scratches on the car, I asked one person who was passing by (an employee) about it and he said they don't care about those scratches. Then when I returned the car to another location which is Newark airport, the agent there asked for the inspection report and I told him I don't have one because there was NEVER an inspection in the first place. That is when he started pointing out the dents specifically on the top of the car which was not so obvious until it is pointed out to you. So he made me sign a claim for the damages of the car even though I didn't cause any of those damages. The people of Dollar rent a car are sneaky and will get your money and more! One good consolation is that I purchased a rental insurance so I used that for the claim. Getting the rental insurance ($11 per day) is worth it!

Cons: Man at counter told us local gas prices were more than they actually were. We would have gassed it up ourselves, had we been given accurate info.

Cons: The line to pick up the car at DCA was over an hour long, and there was only one person working the counter. It didn't appear that they had planned ahead to accommodate all of the people that were scheduled to rent cars that day.

Cons: Nothing

Cons: 80 hour wait, even after reservation from days before

Cons: The car was not ready when we picked it up and we had to wait with 4 small kids, who had just come off a long plane ride, while they cleaned and readied the car for us.

Cons: Dollar didn't bill me the rate I'd booked through Kayak, they overcharged me, misled me about needing insurance and also misled me about the price of the insurance. Basically tried to milk extra money out of me every chance they had.

Cons: On the arrival part of the trip, we had a bit of a walk to get to the Dollar counter from Jet Blue gate. Wish finding the switch for the gas tank was a little more intuitive.

Cons: Extremely slow check in, car sellers strong of perfume

Cons: I was expecting a full size sedan like an Altima because that's what I ordered online, instead I received a mid-sized Hyundai Elantra.

Cons: Quoted price was miles apart from actual cost. Like $150 off...

Cons: The price was not the same when we ordered on kayak More and more costs and the price was higher with 50 %! I suggest give more info about the extra costs at the beginning of the process. When you are standing before Ali, not easy to agree....:-)

Cons: The agent at the desk tried to overcharge me, relative to what was quoted on line. He then pretended it might be due to different pick up or drop off times, but I was there exactly when I said I would be, so there was no basis for this. He also tried to get me to take insurance and the transponder. I declined but he persisted and he told me that I would need the transponder when I told him where i was going. However, it was quite clear that I would not need to pay any tolls, so he was lying.

Cons: I will not rent with Dollar again.

Cons: When we picked up the car the first vehicle we were sent to was locked and the attendant was not around to help us. We had to go back inside to find him so we could get another vehicle.

Cons: There was a question at the check in time of changing the drop off location which the agent had difficulty answering. The check in time was longer than expected in general but adding the question about the changing the dropoff extended that time to over an hour. The agent said 'the system was slow'. The additional amount to make the change would have been over $200 more so the change wasn't made. Futher, a call to customer service resulted long wait times on the phone and an even higher quote for the change. This after checking on line what it would cost to rent a new car and change drop off locals. The amount to rent a new car from dollar for the one day to make the change was only $50. The customer svc agent could not make the adjust and only change the $50 so we dropped the car off and rented from a different company with the different drop point and only paid approx. $40. Would not rent from Dollar again. Was not asking for a free change but the difference from $50 to $200 plus was unacceptable. Also found them difficult to communicate with in general

Cons: I didn't like to choose my vehicle. It's hard to tell what is the vehicle I should rent.

Cons: While checking out my vehicle the front desk was VERY pushy. I stated what I wished and he continued to try to persuade me to add additional packages such as an upgrade in vehicle and gas.

Cons: They show on the confirmation a crossover SUV and although I didn't expect that, something more than the smallest car you can get when you are traveling 3 hours away would have been much better--false advertising comes to mind and will NEVER do that again.

Cons: They charged me 20.00 more than quoted and I had a print out of the confirmation

Cons: quote I received on line was not the one at the rental counter. It was off by $20 or so. First time that ever happened.

Cons: There were staff at dropoff but now operational handheld devices for checking in and printing receipts. A rep said the receipt would be emailed but it has not shown up.

Cons: Not sure why I was allowed to book this at 1200am when the branch closes at 1230am (my flight landed at 1230 on time but I always leave a buffer). Why wasn't I warned about the closing time!?! We waited 40 minutes in the freezing weather for a shuttle bus that never came. Also they are the only rental car company that closes that early at Dulles Airport. Luckily the nice manager at Avis got us a great deal on a better car for the same price and we booked as a walkin. I will never use dollar again and will always consider Avis in the future.

Cons: It was difficult to find where to get the car since I was not coming off of a flight.

Cons: Dollor is the best of all

Cons: I was instructed to leave the vehicle with the keys in it at 415am. The woman in the bus/car rental says they would email me and have not yet received one. Baltimore drop off. Washington pick up: man talked on his own phone when trying to pick up vehicle. He said pick any car from c or e and there was only one vehicle. Seemed unknowledgable about the operation of business. See

Cons: Agent told us there would be an extra charge for spouse to drive. We expressed surprise and ruminat d as to the best way to proceed. After having almost fully completed the booking, he happen to mention to drive if either party or club. Surprise surprise we are both members of the club. It would have been helpful for him to mention this at the very beginning. Problem solved

Cons: Nothing! I would definitely rent from Dollar in the future!

Cons: The pickup/dropoff location was not where it was listed. The windshield wiper on the passenger's side was unusable. When dropping off the vehicle, none of the attendees spoke English, with the exception of the supervisor.

Cons: The service when I pick up the car in DCA was awful. The dollar rent a car rep wasn't in the counter. The person in the next counter help me out with the car rental, but she didn't explain the fuel charges and also the total of the rental did not match, I complete the reservation thru kayak website. The charge $30.00 more. When I drop the car in BWI I was charge $9.99 per gallon and I wasn't aware of that charge because nobody explain it to me. If at least somebody explain the fuel charge, I stop at any gas station and fill up the tank, before the car return. Overall as a customer I'm not satisfy. Last time I rent a car from Dollar Rent A Car and is not going to be on my referral list.

Cons: Didn't match the car for reservation, has no knowledge of what was already purchased via Kayak. Harassed people to buy more insurance. Didn't inform us gas station was available on airport.

Cons: Car was dirty, seats were dirty and crumby. No automatic locks or door clicker. The insurance I bought when I rented apparently didn't include liability and I got guilted at the counter. Will not rent from dollar again

Cons: Dollar needs to clean its cars before renting them out

Cons: When I booked my rental I intended to pick up the car at Dulles and drop it off at Ronald Reagan airport. There are no drop off charges when you place the reservation because the two airports are nearby. My confirmation e mail did not show that I am dropping off the car at a different location, hence, the person at the counter could not verify that. This is why he had to charge an extra fee for dropping the car off at a different location. Not a lot, but it was a surprise.

Cons: The rental company moved locations during my rental period and I was never notified of the change. No one said anything when I rented the car, even though they knew I would be dropping it off after the move. I went to the previous location and was told I had to drive to a new location. It was time consuming and frustrating.

Cons: Service was poor. Terrible customer service, first the guy was trying to push us to get all the extras and was not transparent when explaining them. At the return there wasnt anybody there to receive our car and we had to wait.

Cons: The steering wheel would not lock into place and the car pulled to the left. This is a safety hazard and I want my money back.

Cons: Used and abused cars

Cons: Insurance changes more expensive than other

Cons: The fact they refused to take my mom in their large empty bus to get our car because she was in a wheelchair. I had to leave her sitting on the curb in a strange city with all our luggage in her wheelchair because Dollar was too lazy to wait for a lady in a wheelchair to get up and get on their bus. An empty bus. That when I got to the counter they demanded documents not advertised to rent the car, which were with my mom back on the curb in front of the airport and they refused to rent me the car. Advantage in the same building offered to rent me the car instead. But they jacked up the rates and taxes and are basically running a racket together to demand documents that are none of their business and then say we have no car for you to rent then. How convenient then the other car rental place in the same room has a car available for a higher rate. My dad was a federal prison warden. These people are running a scam. And they should be charged with running a RICO operation out of that building. And for violating the Americans with Disabilities Act. It was literally one of the most disgusting series of events I've had to deal with. Especially when the manager tells me how I should behave in public. You have no idea how public I am fella. Or how I will likely behave in public fella. You got cool as a cucumber. And if you think for a second you've gotten away with this...think again.

Cons: The place is small and bus shuttle were slow to the airport.

Cons: It was not as clean as I expected and smaller than I'm use to, but my car was totalled so this car was able to get me to/from where I needed to go.

Cons: Did not explain charges. Got reservation returns wrong. Bad

Cons: The office area is shared with Advantage car rental. Very tiny to deal with a large number of customers. Finally, when I got to the counter, the representative was very pleasant an curteous and as we finish the paperwork he told me that I needed to bring the gas receipt when I refuel upon returning the car (surprised at this request????). When I made the reservation I reserved a special (meaning compact or better). I was ok with compact, however, there was only one car available and it was crashed on the passenger door, it had several paint scratches and the window rubber on the drivers side was popped out. I was heading back to the office and a rep stopped me and said the only thing they could do was to wait for another compact. At this point I just took the car and left.

Cons: Un professional, and unwilling to be helpful.

Cons: While the SUV I rented was fine, when I needed to extend my rental for one extra day, they changed the rate without advising me that they were going to change it because of the extension. I had to pay twice what they told me on the phone when I called to extend the rental. So overall, I paid $200.00 for one extra day. Rip off!!

Cons: After a line of nearly an hour, they denied my rental because I only had debit cards (I did the reservation with the same debit card). When tried to switch the reservation to my wife, they said it wasn't possible and made a new one, of course more expensive than the original. I don't think I will ever repeat with them.

Cons: Vehicle requested was not available. False advertisement. I went to the location because it had a good deal on a pickup truck rental. I needed to haul some items. Caught a taxi to location and no vehicle was available.

Cons: Left front tire has slow leak. Car was delivered with low tire pressure warning and had to fill with air twice during three week rental. Shuttle bus pickup at terminal had long wait time (12 minutes)

Cons: My wife reserved a pickup truck I needed to pick up an order from the home improvement store. When I traveled 45 minutes after work to get this vehicle then to meet my wife the agent informed me they didn't have a pickup truck. The best they could offer was a Rav4, which was much to small for my needs. They did not honor my reservation and we're not helpful in a solution. Luckily I was able to get a pickup truck at a nearby enterprise, unfortunately for triple the cost.

Cons: Firstly, I expected to only pay the $250 for all 10 days. When I arrived at Dollar, they said that the insurance I paid on Kayak is difficult to use in case of an accident and that I should still buy their insurance. When They gave me the final bill, it was twice as much = $555. Do not buy the insurance when booking the rental. Then, as we began driving on our first day, the warning light came on. We finally saw that the 'change oil' sign flashed when we turned on the car. So we had to go into the rental place where we were and exchange it. When we went to exchange the car, they found an outstanding balance. I had to go talk to the office and spend another hour figuring out the balance. Their computer had a glitch and charged higher insurance than necessary. Then, upon leaving with the rental car, we were exiting and waited in line to leave for 30 minutes because the computer had crashed. IN the end, we drove back home and the car's wiper fluids were depleted. For any inconvenience, which was a lot, we should have received more than just the free extra day. And every car should always be maintained and topped off before being given to a client. We wasted a lot of time and energy during a time we should have been completely relaxing.

Cons: Had to wait 30 minutes for the shuttle bus in Pentagon City to take us to National Airport. They charged for a kid's car seat. The attendant at Dulles used scare tactics to try to get me to buy the insurance even though I don't need it.

Cons: Customer service at Washington National Airport was a disgrace. Not enough staff.40 minute wait in line and rude agents.Plus the car made weird motor/transmission noises. Will never rent from Dollar again.

Cons: When I arrived, there were over 20 people in line with two people working the desk. I gave up and went to another car rental company.

Cons: The site is ghetto......it is off of the airport, which is fine, but the car lot was just ghetto...dirty and disorganized.

Cons: Both GPS were jot functioning, which was a bummer because I am international, and therefore do not have a working phone.

Cons: The vehicle had several scratches and dents. It drove like a tank. Very noisy. I have rented from Dollar before and was satisfied.

Cons: Customer service when picking up the car and the lack of explanation around some of the charges. At one point there were 5 people in the office and only one of them was working with a customer while there were 4 other customers in line. I thought they must be on break but only one of them was and after awhile of chatting (not one single representative acknowledged a customer was even in the room or gave us an estimate of when we'd be helped) two of the ladies asked for us to step forward. I felt I was rushed and there were a few things that were not explained, including return time. She asked what time we preferred to drop the car off 3 days later and did not explain the extra charges should we return it later.

Cons: It was tricky to find the correct shuttle bus to take us from Reagan National Airport to the Dollar counter. Had to ask several people for clarification before we were in the right place to catch the right bus. In the end, we would recommend DOLLAR and would rent from them again.

Cons: The location is dirty and not organized at all! The person who attended us during the pick up and the other one who was there for the drop off were totally rude! I will never rent a car with this company again and I don't recommend it to anyone either.

Cons: Check-in seemed to take longer than needed because attendant had to negotiate numerous screens at the outside computer station; other companies use handhelds with printing capability.

Cons: Pick-up location is awful. Staff at pickup was unpleasant at best. Upselling efforts were absurd and obnoxious.

Cons: The pickup location in the DC area was something to be desired. It was cold, windy and raining and no one seemed to be working although there were plenty of employees wandering around the lot. I ended up waiting in a bus line to the airport unknowingly for 15 minutes, thinking it was the line to pick up your car. I finally asked another patron what was going on and they said they were waiting on a bus and were going to miss their flight (the shuttle bus was just parked and not moving for this whole time.) I had to walk out in the rain and flag someone down to ask where to go to pick up my car. They pointed at a fence and said "go over there." When I went "over there", two other attendants were parking cars and avoiding eye contact with me. Finally I asked who I should speak to about picking up my car and they pointed to a woman in a booth a few yards away. I then walked over to her booth and asked the woman for some information about how to pick up my car and she just pointed at some cars and said take one. So I walk back "over there" to the fence area and just take the first car available. I pull out of a really tight spot and make my way back to the woman in the booth who checks my car over. I ask if I have the EZ pass I paid for and she said yes. After driving from DC to NYC and through many, many tolls, I noticed the toll screens were always blank. When I dropped my car off in NYC I asked them if was normal and they told me I hadn't used my EZ pass correctly. I had to then go into the office and tell the customer service representative that the DC pick area attendees neglected to help me do anything at all and did not provide any instructions on how to use their version of EZ pass which was called something else entirely. I was really frustrated with the whole experience and hope I don't receive any traffic violation tickets. This whole pick up experience was really ridiculous.

Cons: I booked a rental at Washington (I flew into Washington-Dulles; IAD) but the reservations was for Reagan International Airport (DCA). I ended up paying over $250 instead of the ~$100 fee from my reservation for the same amount of time.

Cons: Took a very long time to get car.

Cons: The employees at drop-off were horrible. Mostly the female that was working. She had a very bad attitude and had issues with every customer. The line to pick-up took an hour, even though I had a reservation. Also, when I got there they kept trying to charge me $40 more than what my reservation stated. When I brought it to the employees attention, she just talked over me and was very dismissive, even rolling her eyes at times and said that the additional $40 was for taxes and fees. When I showed her on my reservation e-mail it already had the taxes and fees listed, she said it was wrong. I pushed further, and after about the 4th attempt she agreed and charged me what my reservation stated. It seemed very odd to me, she did not have to get approval or anything, it seemed like she just wanted to sit and argue or get as much money possible, hoping people will just roll over and give in. I witnessed her do this with nearly all of her unhappy customers.

Cons: The offsite pickup was tough in the freezing weather. There was a huge line to pick up a car, and actually going into the lot to "just choose any car" was a bit confusing.

Cons: It was in expensive. The people at the counter were really rude. The picture showed a mid sized car. It we got a small compact car. They got away with it by saying it was a special car.

Cons: The service to pick up and drop off.

Cons: The size car advertised at the selected price was not available and I had to pay a hefty price for an "upgrade". At the price I paid, I could have made a selection with a competitor on the front end and received at a better price.

Cons: Infrequent airport pickup & drop off. Slow rental process. Long line of cars at rental lot exit do to very slow process or person.

Cons: The car had not been thoroughly cleaned inside when I picked it up.

Cons: Price was different from kayak price. Line was extremely long

Cons: That I couldn't put my daughter on as the only driver without cancelling the reservation and making it in her name

Cons: The office was dirty. The staff was polite but I felt like they were in 100% honest with the prices. I feel I was overcharged. I will never go to this place again.

Cons: When I rented my car, I clearly stated it was the DC Dulles Airport. The reservation was apparently for Reagan airport facility. But at 12:30 a.m. you'll take what you can get. Wound up paying $500+ for four days of rental car. Horrible, horrible price, but what can you do at that point. Please Kayak pay attention to what airport the user is requesting.

Cons: Took me nearly hour and half to pick up. Changed my plans significantly