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Location, service, friendly and helpful staff
The hotel is beautifully situated in luxuriant gardens with feature waterfalls from the hotel. Our rooms were nice and quiet with a lovely outlook, everything we needed and lots of space for hanging clothes etc. The beds were comfortable. The air conditioning worked fine and if it had not I would have asked the hotel to help. Location within the town was very convenient and the restaurants in Tomar inexpensive. We thought it was seemed a shame that all the flowers inside the hotel were plastic but I assume they do not have a resident florist and the outdoor flowers are so nice it is probably a little unfair of us to criticise.
Spacious room, tasteful decor, excellent breakfast, quiet, very good location
A large hotel with large public areas and large rooms. It has all modcons, although not fully new. Very comfortable, in a good location to the older part of town and to the convent. We had a good meal in the restaurant, and used the pool. Staff were most helpful.
well designed and attractive for a relatively new hotel-full marks to the garden staff for blending the hotel into the surroundings.Should we have been allocated a room overlooking the car park side of the hotel(which many do) we may have been less satisfied - as we checked in we noticed brochures advertising a 3 day package , apparently of similar rooms with breakfast for less than we were to pay for 2 days, which rather took the shine from our stay. I would wish to hear comments from booking.com (a company which I have found first class in the many dealings I have had with them)
Location, aspect, welcome, facilities and price
Ease of finding and easy access to downtown Reception had dated information about local restaurants
It is an excellent location for see the old town of Tomar and all its main atractions. We did not find any 'expensive' restuarants but what we found was good. We were also surprised that eating and drinking was inexpensive.
My wife and I loved this hotel. It is lovely and spacious. It was a pleasure having dinner in the restaurant as the food and the service were excellent. We will recommend it to all of our friends.
Room size and comfort. Facilities in the hotel were excellent.
The hotel was extremely nice, we had a large room with a view of the river. The air conditioning was very welcome as it was unusually hot. The pool was excellent, with towels provided and it was never crowded. The breakfast buffet was very good and we are vegetarians, so we don't expect much to be available for us. The mini bar and hotel bar were reasonably priced but we did not use the restaurant. it is a very short walk into the old part of Tomar which we found to have plenty of bars and cafes and a pleasant square. The Templar connection is everywhere in Tomar and it was good to visit the Convent. I would thoroughly recommend this hotel. The spa prices were prohibitive which was a shame, because everything else was so reasonable.
The staff was attentive, the room was clean and spacious. The hotel is much larger than what you see in the pictures, which takes all the charm away. This is a family hotel, not a romantic place for couples. It can be noisy due to the number of people it can accommodate at once.
Very good hotel in stunning surroundings. Worth the little bit extra for the panoramic view. Great facilities which is just as well as you are quite isolated. The outside pool area with the views is awesome.
I would recomend paying extra for panoramic room as the views from the windows are excellent! Very good restaurant.
The views, the staff. Breakfast was also good. Please write at least 15 words Some problems with the A/C did not allow us to rest. Hotel staff did their best to solve the issue.
Wonderfull location on top of a hill with magnificant view. Very good breakfast buffet (although the coffee was mostly cold). Nice swimming pool with relaxing chairs that always offer awsome view. Very peacefull and quiet. The swimming pool area needs some ernovation (wooden terrace floor)
Quietness and nature. Well decorated rooms and hotel. It seems that this hotel is empty during long times and there was a little smell in bathroom, spa is not working fine and interior pool is closed.
I like almost all, the view, the food at the hotel restaurant and the relax time the envronment arround provide. The massage service was also good. I'm disappointed with the SPA circuit, they should implement some improvements in SPA machinery, like Sauna. All the circuit is very poor for my expectations.
Nice hotel in an excellent location. Internal facilities are great and the staff is very friendly. Restaurant service is very, very slow.
Very nice hotel with great panoramic veiws and a good restaurant. The bedrooms with spa baths were comfortable and spotless.Swimming pools and facilities are exellent.
beautiful views, spacious comfortable room, hiking in surrounding area, good restuarant
Excellent service, excellent room. And a very quiet hotel which is sometimes quite difficult to find these days. Great view of the lake. Super location liked it all.
Superb location - when you find it! A few directions signs from the town would make it easier to find! But well worth the trouble.
The Hotel needs to be improve.
location only two staff on duty. had to keep going up to reception if we wanted a drink. no staff visible at breakfast. i had an early flight and could not get out of the hotel. the doors were all locked and no staff available, just a number on the reception desk to phone incase of emergency. staff did not appear until 8:00am. the carpets in the room were badly stained. Could not open the wardrobe door because there was a big sofa in the way and no light to see inside the wardrobe when we did manage to open the door! Definitely Fawlty Towers.
The service was excellent and the staff very friendly.
The hotel was situated right on the River Zezere with amazing views. The staff were lovely and very helpful about the local area. The rooms were very comfortable, if a little small. We only ate once at the hotel and the meal, whilst not haute cusine, was traditional and tasty.
Astonishing landscape brings peace to the soul. The rooms are cosy and make you feel welcomed. Staff is professional and corteous. The restaurant serves good food. It's the perfect place for a romantic getaway or for a weekend of pure relaxation.
Loation is fabulous, and easy to find too. Room comfortable, food typical Portuguese. Views from the Hotel are stunning. Nothing.
Very calm location. Friendly staff. Nice restaurant. The buidilg has now several years old, and should have a 'refreshment'
The setting is beuatiful. It is so unfortunate that the owners have chosen not to keep this property up to its potential. The accomodation was extremely worn, breakfast cheaply provided, lighting terrible, not particularly clean, not exactly unfriendly service, more like absolutely minimal service with no warnth.
Hotel was simple, but nice. Nothing fancy, but it completely met our expectations and looked so much more interesting than the huge bland hotel nearby. It's location in a Park on the edge of the historic downtown area of Tomar was excellent. Only complaint was that our morning was marred by leaf blowing and mowing the lawn of the lovely garden surrounding the hotel. But, really, it has to be done sometime, right?
The price and general location of the hotel The one and only bridge , the property was on an island, was out of order. We were not informed of this. We had to park a distance from the hotel and the staff had to help with the luggage.
Very good position near old city
The value for the money. The location near the old city. Because of the construction in the area around the htel, it was difficult to get right up to the front door, especailly with luggage.. I realize you don't want people to walk away with your keys, but the big block of wood at the end is a little ridiculous.
An old-fashioned lodge set in the middle of a park, on an island, but right in town. Friendly, welcoming staff. Easy parking (once you get there). This is an interesting and different kind of place. Hallway lighting is annoying (shuts off too fast).
The breakfast starts late(8am) and the hotel didn´t present a solution for the need of a early breakfast, as i was working; I had a problem with the water wich was not promptly or properly solved; the tv was old, really small and had few channels; the internet signal was very slow.
The location of the hotel in an attractive park setting. The rooms were quite dark and depressing
The restaurant is wonderfull, the rooms are good and have a nice view. Staff manners
Welcoming staff. Convenient restaurant. Perfect location for visiting the town of Tomar, yet with a rural feel, on the island park in the town centre.
Very good allover. Staff were very friendly and helpful. We got to park our car for free in their underground carpark. Lovely breakfast.
staff extremely helpful they out of their way when we arrived late pm. only a slight niggle, bar wasn't open but alternatives in toen
It was quiet and comfortable and with an excellent home made array of breakfast choice. The hotel is set in a very narrow road and parking was at a premium
It's hard to say what we liked best. We liked the fact that there was a fridge in the room, also free wifi in the room, a lovely warm shower/bath, towels provided, cleanliness was great, staff were friendly, breakfast was delicious Continental style. We forgot to bring our swimming costumes to make good use of the swimming pool.
Recently refurbished hotel with a good comfort. The ratio quality/price is unbeatable in this region.
Excellent hotel lovely pool great choice for breakfast friendly staff safe parking None
I thought that the hotel was very good value for money. I stayed in much more expensive hotels in portugal that weren't as pleasant. It was a little cold
This is the 3rd time we have stayed here this year and everytime has been perfect. Staff always helpful and friendly. The pool is lovely and we have always had it to ourselves! If we need to come back again we will book the hotel once more.
The hotel was within walking distance of many sites. We drove to the Convento de Cristo but it also could have been walked. The friendliness of the reception desk people was also appreciated.
Nice location! Close to the Castle.
The staff were very friendly and helpful. The room was kept clean Parking is a big problem
Pleasant staff. Comfortable rooms. Great value. Good Location.
Was central for my needs, very quiet, service in the restaurant very good, selections for breakfast good, found all staff to be helpfull and pleasent. When i visit Tomar again i would not hesitate to use the hotel. N/A
bang opposit to train and bu station. city center 10 min walk. rooms are great.
clean compfortable and in town The cleaning staff were far too loud. I understand you need to clean and use hoovers but they could wear rubber soles and not shout a conversation to each other.
price location wasn't convenient - far from the main attractions, far from city center
Breakfast was generous and quite pleasant. Staff is friendly and helpful. Possibility to use spa facilities (by paying !).
The people was very nice. The place, although you could see it was a bit old on the outside, had been painted and been refurbished. Breakfast included in the price which was also very good. Nothing in especial
Nice room, perfect breakfast, helpful staff, good location There is quite some noise from both outside as inside
The breakfast was superb, the rooms were very comfortable and the showers were very good. Also, the staff were very friendly and helpful. The only bad point was that the breakfast room sometimes got too full, meaning there was nowhere to sit.
Courtesy and sympathy at reception - Nice, clean and comfortable room - Amazing service of gym and jacuzzi - good breakfast - very confortable position, in front of bus7train station andvery close to the center The room is not enormous and furniture is not so new, but overall the room has style
A very good breakfast, but very basic room and facility. There was a smell of cleaning fluid along the first floor corridor poor room facilities. No tea making , No hair dryer ,No ventilation in bathroom, No comfortable chair. Not enough coat hangers.
I liked the location. It was easy to park nearby. The breakfast was good. The staff were wonderful The wall between the bedroom are very thin. During the night you can clearly hear the people in the next room talking