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Reception service most helpful Stain in barh room 2
The convenience of all facilities on ground floor.The real aged look of the interior. It can never be `swish`. As we age ---------. When enjoying a drink in bar,and require a refill, the need to chase for the bar staff. but we try to understand `shortage of staff.`
hotel badly needs refurbishing
I liked the central location. The TV didn't work so I was moved to another with a good TV, but the room was very cold. The old hotel had not had double glazing installed and the central heating radiator could not be adjusted. There was also a constant hum (from nearby M & S, I think) which was annoying at night.
Room was good size and the Hotel was close to local amenities The windows could do with updating as they did not supress the noise or keep the draft at bay
Good location for my needs. Good bathroom. Hotel very tired and in need of renovation which seems to be in progress. Bathroom very good and clean but the bedroom quite the opposite.
Noise in the room thoughout the night - background hum
I only agreed to answer 4 questions! The staircase handrail and breakfast The fire alarm at around midnight - no-one seemed to know what to do. The fire assembly point wasn't mentioned. It seemed to be assumed to be a false alarm even before the tampered box was discovered.
Bedroom was well equipped and comfortable Certain staff not much into customer service (but one called Anna very good). Running very loud Friday night discos is not compatible with having guests who want to sleep!
Central town location Rooms extremely tired and in need of updating. Bathroom in serious need of updating as very shabby. Had to run the cold tap for over 5 minutes to get any cold water to run out - presumably the hotel does not run on a water meter! A total waste of water.
The staff were very helpful and friendly, and the food was excellent
Accessibility A bit of Fawlty Towers about the hotel
Location and service The room was very hot. We shut down the radiator but failed to note that an electric heater was on at full blast. When sleep became impossible during the night, we realised what was happening, and turned off the heater. It then took 40 minuteas for the room to cool.
Had to rearrange accomodation when Ely had no water supply. Thankfully was able to get a room at the Nyton. Room was cold. Sink was in the bedroom. Room was above bar, so quite noisy.
Staff were friendly and accommodating. We had dinner at the hotel which was good as was the selection for breakfast. For visiting Ely the location is excellent very easy walking distance. The hotel is certainly not AA**** as stated. The general appearance is looking tired and dated the pictures on the web site do not reflect the current state of the hotel. We booked a double bedded room and ended up with a twin but the staff could not really explain why especially as they had only a few guests staying. This hotel could be really good it's location and the quality of the food offered is good, however, the service especially from the owner/manager was a little 'Faulty Towers' on occasion. I would reccommend it to friends but with the proviso that you 'take it as you find it' - interesting!.
This is a terrible place. The service was disgraceful. The man in charge was rude, arrogant and only interested in taking money. After our terrible experience here I would recommend this place to be shut down. I would tell anyone and everyone to steer well clear. It is very over priced and the staff are useless - we couldn't even get directions to the hotel from the so called reception.
Excellent Dinner & Breakfast Room clean and tidy but a little dated
Location. Faded elegance, which some would find charming.
Very nice room, but bath very small. Good location for discovering Ely. Breakfast service was slow (one poor school age girl on her own). Dinner was poor, web site advertises a lively new chef, his food was neither.
Decent quailty food at breakfast. Lovely gardens with birds. Overly strict hours of arrival, breakfast and departure. A little more chintzy than expected. Tired decor. Breakfast ambience not relaxed. Cramped shower/toilet facilities.
The homely atmosphere and friendliness. Also the feeling that nothing was to much trouble.
What did i like best? The friendly disposition of the hosts above anything else, a lovely couple who really made you feel welcome. The room may have been quaint with a decorative taste perhaps not for everyones pallet but having stayed in a few hotels on my tavels Baileys definitely had personal touches which elevate it above the others. The room was a little cold and the t.v could have been a little bigger.
The excellent service. No
Everything - very friendly welcome, spotlessly clean and comfortable, lovely breakfast.
It was very welcoming and cosy. Quite a superb stay
The owners were extreamly courtious, polite and friendly with a vast knowledge of the surrounding areas. It was an ideal base for a wonderful weekend.
Very friendly helpful landlady, lovely setting Can hear people in adjoining room very easy (thin walls)
Room was good and clean, breakfast was very good and the owners very friendly. Bathroom was very small and shower lacked power.
Warmest welcome and loveliest room; breakfast at their beautiful dining room was memorable too. I really hope to stay there again. I liked everything there, but if you are a busy traveller, it would be more convenient if you go there by your own car.
Comfortable Room remove the marquee, clean the windows, redecorate in places.
Friendly staff very accomodating. Hotel needs updating old tired decoration.
nothing at all not a very good experience, toilet and hot water not working.
It was convenient to our place of business. The breakfast on the friday was poorly prepared and unpleasant. Saturday and Sunday were much better. Saturday night therev was a rather noisy Karaoke in the bar below our room. This is not the quality country hotel that the website suggests.
The room was comortable and clean. There was plenty of parking space available. Although the breakfast was buffet style it was of a good quality. The room was a little cramped, the additional single bed, which we didn't need, didn't help. The service at breakfast, replenishing the buffet, was slow and tea wasn't offered. Having said this, given the fact that the waitress doubled up as the receptionist I thought that she did very well.
General atmosphere plenty of parking excellent breakfast position in the high street None
Well situated for our requirement to go to " GO APE " for a sponsored event. Quiet and pecefull surroundings. Convenient for local shops, restaurants and pubs. Friendly and helpfull staff. Trouble free booking. Will neede updating in the very near future but still had character.
Breakfast was nice Building needs lots of attention inside and outside. Some of the staff were pleasent. The one thing that was infuriating, was that some guests were out the front of the building smoking/drinking and shouting at the early hours of the morning and kept me awake until at least 2am, not funny when you have to be up at 6am!!! A complaint was made to a member of staff in the morning, and nothing was said by them.
would NOT recommend this hotel to anyone.
Very little Poor staff, dirty rooms, shocking food
We had to change rooms due to the extremely unpleasant odour of cigarette smoke. We understand the hotel is now non-smoking, however rooms previously designated require attention to eliminate the odour.
Excellent facilities and first class breakfast
I asked for 4 pillows and got 4 pillows The bed was too high I had to use a chair to get onto the bed.
We went for our honeymoon, the staff was excellent so friendly best bed we ever sleep in, extreme clean, fleet pampered and homely lovely to walk into the garden and the view was nice. The Spa was excellent again felt pampered and extreme clean and fantastic shower and changing facilities. We will come again. The best friendly staff at a hotel. I have to say not once did anything anoy us not one little thing.
Location,Cleanliness,Service,Great value for money Evening meal in Pub was slow service and dissapointing
Lovely room spacious clean and comfortable. probably the best sports centre I've visited as part of a hotel deal especially the pool and again all very clean and well run. The pub on site had a good atmosphere and live singer when we were there. the location was ideal for visiting the town centre and also surrounding countryside. We weren't able to use wifi in our room but there was a computer in foyer which was easy to log onto, fast and free.
Very spacious room, clean, comfortable and well decorated. Lovely grounds with patio overlooking a tidy, well presented garden. Excellent dinning facilities within the elegant dinning room which was luxurious without being pretentious. Friendly, polite staff were helpful without smuthering and made us feel special. Good location, pub and health suite on site with wide range of health, fitness and beauty treatments available.
Very spacious room with king size bed, comfortable armchairs, quality furnishing and own patio area overlooking well kept gardens.
The opportunity to use the Spa is a big plus for me There was nothing that could have been improved.
A good, friendly, seemingly well run hotel in a good location for sightseeing in the north norfolk area. The farmers Arms pub closing at 11.00 on weekend nights.Although the residents bar was open it lacked choice and atmosphere.
My sister's 50th birthday celebration.
Easily found and accessible, comfortable room, quiet night Slightly disorganised at breakfast, but there was apparently some kind of crisis happening
Convenient location, recognised level of service and standard Stained underside of top bedcover
Staff on arrival was very nice and friendly. The room was a disgrace and should not be sold. The bathroom and towles were so unclean I chose not to shower. Lampshade missing off the wall bed was very uncomfortable. Stains on the funiture and walls. I stay in hotels a lot and this one is the worst for a very long time. Dissapointed becasue I expected more from Ramada.
Mistake by bar staff allowing us a bottle of Chablis for the price of a Pinot. Sure the scrambled egg was powdered like war time. I have not read the guest reviews but have answered"yes" below
Everybody was most attentive,pleasant and cheery!!
Cleanliness of Hotel Not enough tea bags and window clasp broken
The were very helpfull always cheerfull and willing to go the extra mile. Would recommend to anyone looking for a quiet comfotable place to stay. Could need a small renovation.
convenience of being near main road Food in the restaurant was disappointing. Generally thought the hotel was in need of some refurbishment-i.e. carpets,mattress. Delay in checking out as meal from night before had not been added to our account-only through our honesty was it included in payment.
Evening meal in the restaurant. Cleaniness of the room.
A nice old hotel with a fine staircase, helpful staff and an excellent breakfast. Ideal for visiting the Cathedral. parking easy. Ready for redecoration.
Central location, free parking Lack of interest in my requirements (I asked for interlinked rooms, or at least next to each other, as we have kids of different ages - not only were we separated, but initially even on different floors...even though there were plenty of room available), high street noise and no air conditioning
Room was cold with the heating set to max. No heating in bathroom and v.cold. No hot water! Cold shower on was not good; you could stay a travellodge and get hot water! My breakfast order ended up on another table and had to re-ask for it twice.
Check-in and check-out were efficient. The room itself was clean. The spare blanket was in a protective plastic cover which was not aired, meaning the blanket had a stale smell. I know the hotel can't help it, but the cathedral near the hotel chimed every 15 minutes throughout the night. I suppose the hotel could have informed people of this in advance.
Easy to get to on foot from the station and within walking distance of shops, restaurants and tourist attractions Staff were slghtly dismissive and I felt that aking me if I would like a cooked breakfast was an afterthought.
Central location. A little noisy if your room was facing the street. Staff were very nice and helpful. A greater number of staff would have been an advantage.
Central location, Noisy road outside bedroom during working hours
Clean tidy, staff very polite Needed wifi and spent 4 hrs without any success or help from staff. Very noisy due to traffic
A spotlessly clean room with very good facilities which ensured a most comfortable night's sleep.
Good staff, good location - 'old school' hotel A bit scruffy...
Welcoming, warm, comfortable, nice food, pleasant staff (if a little stretched!!), good location for my trip Air freshener in room over-powering and noisy! Would have preferred a shower instead of a bath (small point and not a bad one)
The staff were excellent nothing was too much trouble Booked 2 deluxe rooms and 1 had a broken bed (didn't say anything as only staying 1 night but I did expect better) also only baths no showers
Having motel type rooms with parking outside the door Plenty of hot water, but low pressure, so difficult to have good shower. Lovely hot baths though.
The staff were friendly and helpful. We would stay there again The room we stayed in was clean and plesent but could do with updating
The food was excellent. Could have done with a few more vegetarian options on the bar menu though.. The room. We got there and we were quite impressed, initially. Then we were shown to our room and were taken out to the garden where we were shown a prefab attachment. It was comfortable enough, but a Premier Inn would have been better value.
Clean, large room. Recently redecorated The corridors were dingy
The room was beautiful. Everything was very clean and tidied everyday. The staff were very friendly. The room refidgerator did not work.
Very friendly welcome: clean and tidy room and hotel: good location within walking distance of town centre. Hotel difficult to find in the dark! Parking was not very convenient (on side of hotel driveway, with a possibility of blocking neighbours' premises): Double bed in what was really a single bed-sized room, so room was congested: use of sheets and blankets rather than a duvet (my personal preference). However, none of these was of major significance.
Friendly atmosphere and very helpful staff.
The Staff and food are wonderful. Quite location.
The staff ( and one or two in particular) went out of their way and above and beyond good service for us! re: the next question about guest reviews-I would have to check back on the website to see what was said. if anything they might not have reflected just how great the staff is. (sorry this is not the right place to put this)
Good location for city centre and a good cooked breakfast.
Good bar food and selection of ales
There was a homely atmosphere and the staff genuinely seemed to care Not enough parking space
Very nice & pleasant stay. My husband had to have a separate room due to the "family" room being double booked but we were given the same rate as quoted and it was the location we needed so went ahead. The hotel did apologise for the inconvenience and we still had a pleasant stay.
Freindlyness and helpfulness of the staff A little tired. Bedrooms need updating. Public areas very clean
Hi... the comfort of the sprung mattresses was excellent,,, soft pillows wonderful nights sleep was enjoyed by my partner and myself ,,, the food was very good , local produce was used.. the reception staff excellent,, nothing was any trouble in actual fact we asked for an alternative route home missing out the M25 the staff looked up aa route maps for us and found a very good route home we had no problems getting home ... thanks to the staff... would always recommend this Hotel... A++++++
The food was of a good standard. It is dated and like many english country hotels
A feeling of quiet comfort and welcome of the best country town type of hotel. The room service meal was not up to standar,and I should have complained but we were tired.
Free Wifi availability No complaints.
Good location within the town, excellent interaction with staff. Bar food and breakfast very good Banging radiators during the night
The Table d'hote meals were very good and excellent value, Food generally (breakfast etc) was very good with a very nice restaurant, bar meals were also excellent value although the bar was a bit of a smokers fog. Staff at the hotel were extremely helpful and friendly.
The staff were very friendly and the nlocation is perfect for what we needed.
the room was a good size,clean,none smoking,the breakfast was good apples in the reception wasw a nice touch. the room did not have a dvd player