Staff were very helpful. Room was nice size, quiet and clean. Main issue with the hotel is the room price and the fact that the hotel does not meet normal four star standards. For example for our three night stay the bar and restaurant were not open and it was a long walk in heavy snow to the town centre. An additional 10 euros for breakfast is too much when paying such a high room price. There are far better value (comfort and price) hotels in Wernigerode.
The staff were very professional/very courteous/very friendly/breakfast service was excellent.the staff were a credit to their profession.
The staff were very helpful There was no terrace or garden in which to sit and relax
Friendly staff, gorgeous room and bathroom, delicious breakfast buffet. Good location - only 5-10 mins walk to the Old Town. It was a shame that it did not have a restaurant, as it is always nice to have the option of eating at your own hotel. There are loads of good restaurants in walking distance though and the reception provided us with a map of the town so we could find our way around.
The staff and the rooms where exellent
Charming half-timbered old building that has been nicely renovated. Very clean. Friendly staff. Breakfast was not included with the room.
Friendly atmosphere from a very happy and attentive staff.
Clean, comfortable and well-kept. Looks like this hotel has been refurbished quite recently.
the building and silance, sauna
Very big (large 2 room apt) living space and bedroom. service was outstanding! Great location for making day trips in the Harz. The staff were very helpful and having small children was not a problem. It had everything we needed for our stay. Pool could have been warmer!
Welcome and swimming facilities Gourmet restaurant was closed but we were not informed, food in alternative venue was gourmet style and prices but not what we would have chosen for ourselves
Very good hotel. Very clean. Friendly staff. Good kitchen. Quiet and relaxing. None really, except two disasters in the kitchen. Their bouillabaisse was much to salty, the fish hard and the portion too small. The other evening the Pomme Anna was much too hard (reheated ?). Otherwise the resturant was excellent with good value for the money - we liked it so much that we ate there three nights. The sauna was closed one night due to rebuilding. Too bad that it had to be the evening where we had our 25 years wedding night.
very nice staff, clean the wifi did not work for me
Good service, rooms OK, good restaurant, breakfast starts at 7 but they make a nice lunchbox in case you need to leave earlier. Television is out of date
Very good hotel in the middle of the city Wernigerode. Excellent breakfast and a la carte dinner Very difficult to find in the dark. The signs to the hotel should be illuminated.
Comfort and cleanliness, food of excellent quality,position in town very difficult to access-needs clearer maps for motorists.Car parking 10Euro/day-12 if the system is not explained.Pool would be nice.
All staff were very helpful and friendly No, it was superb
The breakfast is fantastic. Lounge is good and there is welcome drink. The room is very nice and the bed is comfortable. The spa is great. It is next to shopping street. Staffs are very responsive and helpful. Some staffs does speak good english. This is the best stay of the whole trip. There is only one terminal at the lobby to access internet for free. The parking is very expensive.
The location, right in the centre, within walking distance of everything Trying to find the hotel by car is tricky. City directions were not very good and sat navs useless
Excellent hotel: Reinheid alom, mooie ruime kamer, voortreffelijke keuken met zeer gevariëerd ontbijt en caloriebeperkt heerlijk diner (weinig vet en koolhydraten). Ambiance en inrichting smaakvol. De gasten staan centraal bij het prima samenwerkende personeel. Persoonlijk hadden we geen interesse in de uitgebreide wellness-mogelijkheden. Wel misten we een zwembad.
brilliant range of food at breakfast, the way the tablecloths were changed after each table had been used, the pleasant decor in the public areas We did not learn any German at school and would have found it helpful if the dinner menus had been translated into English
The Hotel is very good and exelent Access difficult- not sufficient direction signs
Being in the centre of this wonderful ancient town, and being made to feel very comfortable. It was extremely clean and the rooms were large and beautifully decorated. A luxurious hotel. There was an unpleasant smell of drains in the reception area of the hotel, which is probably explained because of old sewerage systems, but wasnt noticeable anywhere else in the hotel.
The hotel was wonderful and location was great. 'The breakfast was great...the only bad part was the dinner... restaurant food was overpriced for dinner and service was poor. They did not even ask if I wanted dessert or coffee and we could not get them to even come to the table to ask, we had to chase them down.
Friendly staff at reception. Good breakfast buffet included in price. Excellent view of Schloss Wernigerode. Requires aircons in room, terribly hot in summer.
Excellent facilities. Helpful staff. Free pass for local transport. Good restaurant. A bit of a hike from town centre. Last bus at about 6.30.
The staff were exceptionally helpful, staying late when we got lost and arrived after reception was officially closed. They even sent someone to help us find our way to the hotel after we arrived in the town. This was just one example of the excellent service provided by the very friendly staff. All of their help was greatly appreciated.
Cheerful friendly and attentive staff. Good food both at breakfast and in the evening. Room was clean and spacious but some might consider it a little basic. Bathroom facilities excellent. Good firm beds.
Breakfast buffet was very good Difficult to find
Great location at edge of Altstad and across road from Hartzer Tourist Railway. Accommodation very comfortable. Restuarant excellent. Staff spoke English and were all extremely friendy and helpful. Parking onsite. Great experience.
Outstanding location just near the "Skisprungschanzen" of Wernigerode. We had a very nice and spaceous apartment with balcony and perfect view on mountain, Schanzen and all other nature. The price we paid for this experience is unbeatable. 10 to 15 minute walk to outstanding downtown Wernigerode, were parking is not easy to find. nothing at all.
Nice view of the castle from the top rooms. Good, firm bed. Decent restaurant with helpful staff. No internet in the room! Also full a few minor inconveniences such as a light switch for the bathroom outside the room and behind the door. Furniture was quite ugly, but comfortable. You need a car to access this hotel, which would be the only major drawback vs a hotel in the middle of town.
The hotel staff were extremely helpful and friendly, and offered excellent service. It was extremely valuable for the money we paid (64 EUR for a double room). The minibar was free (!), the parking was free and breakfast was included in the room price. The kitchen offered great local specialities which I appreciate very much. When checking in we received a map of the city of Wernigerode, lots of discount coupons to use in restaurant and stores, as well as a free rides on not only all public transports within the city of wernigerode but also for buses to other areas in the harz mountains. You can easily walk to town from the hotel, but we took the car, since parking in town was easily and didn't cost anything after 6 in the evenin The beds were a little hard but thet is a matter of personal taste of course.
The rooms were clean, the personnel was friendly and helpful, the location was good, the city is nice. The restaurant was closed after 1.1.10 -- no food in the evening
Good welcome and breakfast Restaurant only open one evening (New Year's Eve) of our stay, but with excellent meal. Other evenings we had to eat elsewhere.
A very nice, comfortable hotel in beautiful surroundings. If you need a quiet, peaceful hotel in which to relax after the stress of work Kurpark-Hotel Ilsetal is just the place to be. The staff could not have been more helpful, first class. No
Excellant staff and wiling to help with the language No
Location We paid for a second room for our parents not knowing that the family room had a sofa bed for the kids. This was not explained or shown to us on arrival.
We really enjoyed the location! The staff were very accommodationg and friendly. The food was wonderful. Overall pleasant experience. Did not like the fact that we could not find the internet access that was suppose to be available.
Nice breakfast and also a fine restaurant. Sauna is for free, but bathrobes had to be hired.
Beautiful location; Food was very good Would like more information in English
Stunning location, good food and relaxing. Felt we were overlooked because of language barrier. Only 1 waiter on out last evening there spoke English, luckily we knew basic german but we didn't use facilities eg sauna etc because of this.
We were there for the steam trains and we loved being next to the train yard. Others may not find the street and train smoke as appealing.
Breakfast was excellent as was the food generally. Location was probably as good as it gets for steam locomotive enthusiasts. The room was rather small. Toiletries were not replenished.
Loved the proximity to the railway & the way that the steam engines were just across the road and steaming all night. Restaurant had a railway theme too. Staff very helpful & friendly.
close to station and town centre. also superb for those who wanted to observe the HSB steam locos. highly amusing drinks delivery system. in view of the number of english visitors, and other countries, the lack of anything other than German spoken, with basic info was not good.
Hotel recently refurbished, clean and comfortable. Convenient for station and narrow gauge railway and only a few minutes walk from town. Ideal for railway enthusiasts as dining room overlooks steam loco depot of the Harz narrow gauge system. Excellent breakfast buffet, good evening meal. Nothing I disliked-however there are insufficient staff to deal comfortably with large numbers dining at same time. For the same reason an early morning call was overlooked-fortunely without on this occasion causing difficulty.
helpfullness of staff.
Outstanding location adjacent to the railway station, provided the room we asked for, great breakfast, good dinner with happy service.
If you like steam railways and you're coming to the Harz Mountains, then this is the only hotel to stay in. Everything about the hotel is very good. The room (overlooking the loco shed) had a great view, the accomodation was comfy and the bathroom excellent. The hotel's location for the town is also very convenient and the hotel easily accessed by car. The buffet breakfast was exactly as we like them to be and the evening meal menu was excellent in terms of scope, value for money and quality. If you're travelling to this part of Germany for the first time don't expect everyone to be able to speak English - learn the basics and have a good phrase book! None the less the staff were warm, welcoming and friendly. This is not really a "not like", but... we were there in a heat wave (which was great) however the room was sweltering (as you'd expect). There's no air conditioning (which isn't the end of the world) but as we had to have the windows wide open we were disturbed by the road traffic right outside - where does everyone go at 5.30 in the morning, and why so many of them?!?! So, if you're booking for a summer visit then maybe a room at the back would be cooler and quieter - you can still watch the engines from the various balconies and terraces, and with a beer in hand (which is another plus for this hotel)
Clean, quiet, comfortable, near local transportation and the steam train depot. Easy walk to center of town. Good breakfast No, everything was excellent
Friendly atmosphere, contented staff, pleasantly situated in a very lovely town. Would strongly recommend it. Smoke alarm activated on night of 20th so called fire brigade. False alarm and key holder was quickly on the scene. Unfortunate but no harm done.
Convenience to town center and train station. Excellent selection for breakfast and very convenient to restaurants.
Bedroom and the breakfast room were beautifully decorated. All staff, front desk, cleaning and breakfast, were friendly and helpful and recognized us each time with a smile and greeting. Hotel was well situated near railway (especially the steam train to the Brocken). We very much enjoyed staying there. Because of the very hot weather during our stay, we had to have the windows open during the night and at times the traffic was noisy until late evening. This is a problem with many hotels which are chosen because they are conveniently situated to the railway and the town centre. This would NOT stop us staying there again.
Centrally located and reasonably priced.
The rooms are spacious and well appointed. Fresh fruit in the room is a nice touch.
Breakfast is so great!!! Wir can buy something at the Supermarket Lidl.(close to the Hotel) no kettle in the room.
I found the hotel efficiently run, and the staff very courteous and helpful. Also some nice touches - like a bowl of fresh fruit in one's room every day. The hotel is also pretty convenient both for the station and the market square. The breakfasts were excellent.
Nice location near the centre of the town. Very good breakfast. Wireless internet did not work in our room.
The hotel is good for a short stay in Wernoigerode for the Harz mountains and the steam railway. It is centrally located and close to all the rstaurants etc in the town centre. Although my room was non smoking I could detect the smell of stale tobacco smoke in the room on my arrival
It was brilliantly positioned for my travel on the Harz railway to Brocken
Very friendly and helpful staff,i liked the fruit in the room,a superb breakfast.Very clean and comfortable.
Very central, good breakfast selection. When we arrived, we were given a free upgrade at no extra cost, which was a very pleasant surprise and the suite was excellent. For some reason, the hotel bar/cafe was not open in the evening, however, there were numerous alternatives within a couple of minutes walk.
The staff at the hotel were very helpful in there advice as to where to go and the best days on which to go.
Excellent location in the older part of town. Friendly staff. Atmosphere and ambience of the place.
Very friendly staff- we recieved a warm reception and were made to feel very welcome. The staff went out of their way to ensure our stay was comfortable.
clean comfortable rooms the strong smell of cigarettes in entrance hall
Booked room with balcony, none available. Wireless internet indicated as available in rooms - does not reach rooms on 2nd and 3rd floors.
rode the railway none
good view through the window, nice sauna and swimming pool nobody spoke english
Nice castle view from twin room; good breakfast, nice spa
Wow, that pool and the heated seats were great! The walking trail outside was nice and the hotel is much prettier in person than online. No English but who cares! They were very accomodating.
The peace and quiet in a good location with a splendid view of the castle. No
We were made to feel very welcome and it was very relaxing. The pool area is very calming and tranquil but we were there at a quiet time and had it to ourselves! Would definately go back.
The rooms are well appointed and the hotel is in a nice location. The breakfast buffet is also very good.
Convenience,cleanliness,excellent breakfast and attentive but not overbearing staff.
Very enjoyable stay at the hotel. It's only 5 mins walk from the centre. Some rooms have balconies with a great view of the castle. The staff were most pleasant. Breakfast was excellent with a large variety. The pool is a real added bonus. Highly recommended.
Central location within the twon of Wernigerode. Creaky floors - but is called the "rustica" hotel so what do you expect!
pleasant, relaxing and exactly as expected from reviews.
Right in the center of the old town, but a block removed so it was quiet Yes, was staffed at reception when I arrived
Great location, old town market square just round the corner. Very friendly staff, quiet location, free parking. Small bathroom but great shower. Secure building. Good breakfast selection. Restaurant and bar downstairs.
The staff were all very friendly and very helpful , the room was good and clean,and the food was good too, The hotel was very central so what more could you want. The town one way system made access very difficult for motorists, even the locals differed in their instruction how to get there, but the end justified the effort
location made to feel very welcome breakfasts nothing
Location, right in the heart of old town. Warning rooms are above a pizza pasta joint with bar. loud music until midnight when I stayed there on a Friday night. Additionally the walls are paper thin so you can hear everything next door to you, that is when not drowned out by the piano player below in the bar who only knows 6 songs. Give it a miss.
Wonderful staff/owners made this a very enjoyable visit.Lovely food both for breakfast and dinner in the restaurant.Rooms very clean and comfortable.Great location for everything in Wernigerode.
Location in the centre of the old city Our room was very small. The bathroom was extremely small and because of it is not comfortable. The shower was faulty.
The hotel was full of character, centrally located and the staff were friendly (despite a few language difficulties due to our poor German). The restaurant was good. Breakfast at 8.00 am was a bit too late for us. The stairs were very steep and narrow.
It was cold and quiet- "off season" in the small town before the X'mas markt begins, but it turned out that my family had really a very nice and quiet time in the hotel. Breakfast, dinner at the restaurant were both great.The staff, the large family room, the location...everything was nice. The parking wasn't difficult at all even the hotel locates at the center of the town.
The location was exelent. The breakfast was first class. The price was reasonable.
We were very enjoyed. Thanks a lot.
Hotel staff were very kind. And the location is very nice.
Staff was very friendly. Shower was hard to adjust temperature.Needed more towels.Noisy at night.Business across street was breaking up furniture well into the night.
Shopping and Sight seeing
Very good location,good breakfast,a wide room,and a smoking area in the hotel. Nothing.
Outstanding four star hotel offering value for money. Very friendly, personal service in a spotlessly clean hotel.Excellent rooms with their own character. Excellent breakfast offering wide choice of hot and cold food. Perfect location in the market square. I give this hotel 10 out of 10! No
Friendly staff,good breakfast, clean tidy Hotel,lovely location on market square, quite rooms.
Scenery inside and outside, peacefulness, atmosphere, closeness to nature and town at the same time
Friendly unique hotel, family run, away from the main town. 19 mins walk up a small hill. Food excellent value. Message good. Limited number of staff needed to do most jobs. A little more expensive than others in the Harz Mts but still good value and a unique, historial place.
Room excellent Shower rather cramped
Lovely atmosphere - very clean and an excellent Breakfast ! No Mini-Bar
This hotel is clean comfortable and good buffet breakfast.Excellent value A little way out of town about 20 minute walk
I could check in even after 10.15 PM. The breakfast was really good.
the hotel was nice and clean the staff were helpful aswell ,i would like to go there again if iam in that area
Location to the town
Quiet room at rear.Good breakfast. Friendly accommodating staff. Difficult to find from website map. A good 2Km to place to get evening dinner.
It was a good value -- close to the city and the clean room and the breakfast especially were excellent. The convenience of the grocery nearby store was an attractive feature as well. I did not pick-up on a weakness.
Visa-card not accepted
i like staying in the hotel ,it was near to where i wanted to go and i liked the area ,i would like to go again
Good old fashioned class and taste. Would be very hard to beat at twice the price if all the rooms are as good as ours was. Excellent staff. NO!
Excellent size room in good decorative order. The only small disappointment was that we were ecpecting a 'view of the forrest' which was very hard to see through the windows.
Very friendly and attentive staff, location (near the towncentre and castle), breakfast is excellent!
I liked the friendliness. They covered everything from helping to park a big car in a small space to ensuring that we had water in the room for the night. I left my handbag over the back of the chair at breakfast and it was brought to my room before I had finished cleaning my teeth. The staff were smiling and pleasant at all times. And there were little dishes of biscuits on the various tables The pole in the room was a little tricky. It meant that the light had to be turned on for night visits to the bathroom. But all in all charming.
the serenity of the site the near absece of communication as a result of the language barrier The staff on hand was unable to express himself in english The menu was also entirely in german
This was our second stay here. The room was lovely with a great view of city & hills. (We had a panorama view room in the large hotel; we were not in the Truss House.) Breakfast was delicious with many options, including eating in the garden or dining room. Dinner at their restaurant across the street also was delicious. Very kind & helpful staff. They do not have internet access but we didn't mind going to an internet cafe. We mention this here because internet access may be important to some travelers.
excellent breakfast, one excellent staff member ( female ), owner cares nothing about customer service or speaking to guest and male staff member rude and knows nothing about customer service, assistance with luggage, etc. I found booking.com and hotel website and brochure misleading and borders on false advertising. See above. I booked this based on experience with booking.com. Was so upset with service of employee and our location, that I cancelled last night with three days notice, still charged a unreasonable amount. Stayed three nights there, never again. Not pleased with response of booking.com representative on phone while at hotel. Will reconsider my use of booking.com in the future.
This is a wonderful hotel on the outskirts of Wernigerode. Our room was quite small but comfortable and had a wonderful view over the town. Food both in the restaurant and at breakfast was excellent. The bed! I know it is Germany where this is the norm but it was two small mattresses in a box. Are the Germans not fond of their partners as it is very dangerous to creep towards them and fall through....
Place, free parking, breakfast Reservation" Schlossberg hotel" room in pension with wiew on hotel!! Only breakfast in hotel. Tv 12'' ? no shampoo, bathsoap in beathroom.
Breakfast was excellent Staff were extremely helpful No internet access Television channels limited Bed linen not really top quality
The building is unique in character. It reflects the architectural history of the region. The drive through the carriage entrance is a happening every time. The finesse of decoration and high-class craftmanship in staircases remains in your memory no
Excellent location and extremely helpful staff (who even phoned the weather station at the top of the Brocken to check the weather forecast for us). Lovely spacious and clean room plus a great breakfast choice.
Nice location, next to a forrest among trees. If you like walking it is just 1.3 km to the citycenter.
perfect for dividing your time between the tiergarten and the altstadt. very friendly staff.
Very quiet setting in woodland - peaceful. Sometimes a bit understaffed at breakfast - one had to wait for things
Breakfast included, location on edge of forest the bed and sheet, too short for tall men, I am 206cm
The hotel is situated in a quiet location. Staff very helpful, good breakfasts and evening meals. Bedroom plain but large and comfortable.
quiet hotel on edge of forest a lot of nice walks staff helpful & friendly good buffet breakfast & dinner in restaurant very reasonably priced
Excellent buffet breakfast, Excellent evening meals available with varied menu.
the whole experience at this hotel was absolutely wonderful. The staff were very friendly,nothing was to much trouble. The hotel being on the edge of the forest was probably the in the most woderfull setting i have ever stayed at. I would personally reccomend this hotel to anybody
quiet friendly hotel in lovely setting close to the Harz railway good brekfast & bbq nothing
The location is idyllic; very quiet, surrounded by forest and sheep. Lovely patio area, overlooking hills and trees. Good food. Initially, the staff were not very friendly. We had booked two single rooms but they tried to put us into one double. After this was sorted out to our satisfaction, everything was fine.
Location, close to railway station and town centre
Cosy and central in city. Better cleaning.
receptionist spoke english and good buffet breakfast.also very close to city center and good parking
Staff really friendly. Hotel was very comfortable. Breakfast was very nice. Hotel is close to the HSB railway which is why I chose it. With a little help from TomTom easy to find and park the car.