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I travel a lot and the staff at this hotel and their restaurant were the best I've met.
Clean, spacious rooms, lots of parking, very quick internet access, good standard of English at the reception desk. €4.90 for a double espresso was a bit steep even for an airport hotel!
The website stated that there was an airport shuttle service, the main reason that I had chosen this hotel. This was not true, when I arrived at the hotel I was told that the hotel did not and has not provided airport shuttle service for quite some time. Also there was no AC or ventilation fans in the hotel.
Very close to frankfurt airport. Clean rooms. Friendly with guests. Very quite
Easy to go to the city. Very good access by train to the fairground and the city center.
the vue was good as well as quite
recibtion staff very small bed no free internet as shown on the web
Restaurant staff and general room size. Room not cleaned properly and breakfast token system not explained properly as indicated above.
staff were helpful and let us check in very early location from Frankfurt...also quite a long walk to the railway station...however beautiful area with magnificent houses
The Host/Hostess was very pleasant. Breakfast was one of the best I have encountered in a European Hotel. Rooms/Bathroom were very roomy and comfortable.
Great value for money and shuttle to airport excellent.
Everything was good.
Very good facilities and comfortable rooms The final bill was wrong, with an additional charge that should not have been there. I did not notice this until after I had left the hotel, but this increased the cost by 30 euro. Whether this was a genuine mistake or not is the question, and makes be doubt whether I would use this hotel again.
Breakfast was amazing and dinner too Front desk personnel behavior was unbecoming of one clerk.
The hotels proximity to the airport Lack of parking
the beds were wonderful and the shuttle was very convenient. Breakfast at 20 Euros is too much.
Shuttle to the airport - Flat Screen TV - Position very close to the Airport
Clean room, and the dinner we had was very good. We where early for check in they said it wood be a additional $40.00 plus euros. The night mag. said we could possibly check in at 1200. We talk to the next desk clerk, he said the same but check in was not till 1500 ? Then he said maybe 1300 ? I told him we are getting three different answers ? We also ate dinner there you wood think when you are patronizing a business you wood get some leeway. Then when we check out the manager said we owed them for breakfast $45.00 euros. I told her that it was included in the rate she said it did not show in there system I show her my hand written receipt she said that was not acceptable and we where out the door to get our plain. Then the shuttle driver drop off the other guest and told us that he normally only drop off at one spot but wood take to are correct gate that is at same airport ?
everything was fine wifi in the room nearly non-existing. worked only in the bathoorm and only when sitting on the toilet. I mean, sure where else would you need wifi. No shuttle to terminal 2.
Helpfulness of staff
Room was nice, hallway outside room rough looking. Front desk was very hard to deal with. First key they gave me didn't work. Could not print my receipt in the morning, after 10 minutes I gave up and got on the bus to catch my flight. I asked how I could get it, and he said I had to get it from Kayak. Business hotels know they need to be able to do this.
The location and proximity to the airport and the shuttle service to and from the terminal. The internet service was confusing and expense and didn't work properly. Just offer free internet access to guests of the hotel like they do in the U.S. Are you really making that much money off your charges for the internet.
Ok Old furniture
Great location near my meeting in Frankfurt and excellent price of EUR 89- plus 15- for parking. All was fine!
The facilities Some of the hotel personnel were less than courteous.
very friendly staff, exceptionally nice room, easy to find, also I left my Rolex in the room and checked out, but this was found and handed back to me straight away only 1 English TV channel with pay movies (apart from blue movies)
fantastic hotel best ever
the breakfast lounge is too depressing. they could move it into one of the winter gardens.
Spacious rooms 1-The color of flooring and wall while accessing to the rooms.
The comfort level was excellent. The reception desk was very helpful and accomodating My intention was to visit the Frankfurt book fair. Maybe the hotel should also provide detail of transport arrangement being organized by the hotel since this has been planned.
The room was spacious and clean, staff helpful and friendly, food extremely good and the facilities excellent! We loved it all!
Very nice and pleasant staff. Warm environment ant atmosphere.
Room was very clean and the breakfast was outstanding. Very small room
THe cleanliness of the room and the up to date linens and bedding. The fact that the street noise was horrible.. Most of the double rooms look over the main street right above a bus stop that has busses running all night long. Also there is a pub at the base of the hotel where lots of loud arguments took place at closing or after 11 pm.
Clean, quiet room in quaint little town near Frankfurt Flughafen. Comfortable bed and good shower. Public transportation from airport to hotel. Nice restaurants and amenities nearby. The bus trip from the airport is pretty straightforward, but a little confusing to find the right bus (it's regional bus #64) and it's a long trip with many stops. But the bus drivers were very kind.
Closeness to the city transport (bus, train) to Frankfurt;
Very friendly and nice. Good hotel compared to price.
they are friendlyand very helpful and i hope ,they will stay like that , also breakfast facilty and the range is very good
Clean comfortable room, good service and good breakfast
It's Location - near to airport and near to Motorway Limited food choice for dinner
Close too airport, and transport to airport from Hotel. Staff was kindly. Breakfast excellent.
The quality of the room, spacious, quiet, large and comfortable bed. Excellent and generous breeakfast buffet. We only booked one night. If we had known how well we would feel, we would have stayed the complete 3 nights week end (seriously !)
comfort of room, availability of computers and restaurant
Clean, quiet, airconditioning worked, easy access from airport with free transportation, and 4 internet terminals in the lobby. Hotel had a restaurant and there was a pizza place, McDonalds and small grocery store within 2 blocks of hotel.
Very huge room given, classy settings, comfortable bed, trendy modern design, bathroom size is big!!! Very limited seats for shuttle service. The hotel can accomodate 300 rooms, but the shuttle service (every 1/2 hour) can only carry maximum 6 passangers!! Forced to take taxi from airport to hotel (cost 25 euros) and hard to reserve seats from hotel to airport, all fully booked! Very disappointed with the shuttle service. Also, hotel was quite far from airport (about 10 mins taxi ride).
Layout of room. Quiet service. Price of breakfast and no alternate to large buffet breakfast
The staff at the restaurant was very nice and appologetic for the exceedingly high prices for wines by the glass (which they pointed out to me without me saying anything). The room was not clean with dirt on the floor, hair in the sink and bathtub, and stain on some of the furniture. The restaurant was very pricy, particularly the wine (with onl;y German and Spanish wines offered).
Departing. Your web site specifically stated 30 minutes of free use of lobby computer. this is not true. when shown info on web site front desk personnel told me to take it up with you directly. they demanded 5 euros for 15 minutes use of computer terminal. front desk staff was absolutely rude. wouldn't recommend this hotel to anyone.
Staff were very helpful arranging an early return to the airport via their shuttle bus, nothing was too much trouble for them.
Good breakfast No free wireless internet, though listed
Clean, efficient staff, close to the airport & a shittle service, very good place for an overnight between flights Shuttle bus doesn't bring you to the door but stops about a 100 meters from the entrance, you get wet if it rains
Clean & nice Nothing
Clean, comfortable, excellent breakfast. Would definitely choose Mercure again. It's further away from the airport than you might think. They have a shuttle running regularly, but it takes about 15 minutes.
Proximity to airport, had a sauna and pool, fairly good price. Not many restaurants around.
lovely breakfast, pool, attractive facilities, easy Internet access. Delicious house wine for dinner. either the batteries had worn out or I could not figure out how to use the TV remote.
Location in the small town. Yes, since I will stay with you again prior to my trip to South Africa and upon my return will spend an additional 2 nights at your hotel, I wanted to store a small suitcase, but was denied such minor convenience.
The hotels location was great, close to Frankfurt city and the airport. The staff in the bar and restaurant part were excellent. The beds were uncomfortable, the room was unbearably hot (and you couldn't open the windows because they were blocking out the sound of the airport), and the staff at reception were not the friendliest of people.
The reception area is well kept. Breakfast is included. Nice Breakfast choices. Hallway carpet is dirty. Room has stale smell. Toilet, bath tub tiles shower curtain and sink are dirty.
Fantastic restaurant, quality dinners, good breakfasts. Dirty soft drink spill (coke?) down wall next to bed. Reported to reception staff who appeared to have little interest. Doubt if problem was corrected. Walls in bathroom full of dirty marks.
Facilities were clean and modern and everything was in good condition. The airport shuttle was a disappointment. The bus ran infrequently leaving many of us to wait a long time outside the airport. After a long flight, the last thing you want is to wait for a shuttle bus. The bus was over crowded and noisy, and not all passengers were for the hotel. Lastly, the bus broke down on the way to the hotel, causing further delay.
The very friendly atmosphere and the very good service at the bar/restaurant although i arrived there well after 22.00 hours.
The location of the hotel and the large room. The bathroom was also quite big and clean but there were things to improv, mostly the ceiling.
Room was nice - expensive becuase of Buch messe. I understand this but I will be coming to Frankfurt every week until December and this price put me off for future business. Also I paid for parking but each time I wanted to park my car, I had to get out and ask the receptionist for a key and generally had to wait about 20 minutes before it could be found. Also the hotel entrance area does not reflect a decent hotel. It looks like the entrance to a warehouse.
book rooms, good service and cleanness dark light of chandelier
room is big enough price too high
Staffs are friendly and helpful. It offers the most spacious room and good view of the town. poor sound-proof
Staff was friendly, personable, and accommodating. The room was large, renovated, but not without imperfections (small hole in a ceiling probably from some incomplete wiring, older toilet bowl in a newly refurbished bathroom, aging frame on the large French door.) The star rating was off. This is a two star (**) hotel under construction that will hopefully achieve a three star (***) level when complete.
average hotel, no real stand out points Room service took 1.5 hours to arrive. Room door would not close..i had to change rooms! terrace in every room but 12 floors up with a low guard rail, i was affaid to use it! overall, hotels was a little tired!
The size of the room and the quality of the bathroom were good.The chairs were "tired" otherwise the room was very good. I arrived late (11.30?) and there was nothing available to eat-but I appreciate that it is difficult to provide at that hour.
Directly in the city center next to the shopping mall. Enormous room. Balcony. Furniture a little bit dated.
The room was clean and spacious - on 20th floor with great views. The bed was as hard as the floor ! In fairness the staff did offer to put me in another room for the second night.
The drive to Frankfurt Airport was cake! 10 mins and i was there.
Free WLAN and freshly squeezed Orange Juice No bar, no restaurant, reception closes at 10pm, staff not friendly
Internet is free and work well, free parking as well. Sauna and swimming pool OK. Arriving Sunday afternoon they inform that the restaurant was closed. They provide info where to go, 10 min walking.
The ability to park our car, although the parking was tight. Easy access to the bus and train for a trip to downtown Frankfurt.
Our room was large and quite comfortable. They have convient on-site parking. It is 500 m from a S-Bahn stop and it is two stops to the Frankfurt Hauptbahnhof. There is a easy back road to the Frankfurt Airport and it takes 20 minutes to the car rental drop off in Terminal 1 with only one traffic light en route. Breakfast buffet was very good. Clientel seemed to be German businessmen. Nothing in particular besides one always wishes that the breakfast was free. I wouldn't hesitate staying here again if I had a rental car and I wanted to get to the Frankfurt Airport for a morning flight. Ours was at 1120 hrs.
It was a buisness trip and I visited an exgibition and met friends.
the staff;location;excellent breakfast
The boss jack is a wonderful person, and friendly.
Very friendly atmosphere. A nice family run business. Very quiet location close to trains only 20 minutes out of Frankfurt central station. The front door is not always open, so if you plan to arrive early let them know in advance.
The location and value is excellent if you have a car and are flying out of FRA. Breakfast was very good and the pool and exercise facilities were a nice touch.
Quiet , close to airport / train station
Good Location no a/c, very loud outside & above
It was close to Train Station They should also have information about group fare for trains etc.. at the hotel
The fact that it only lasted one night.
I felt very safe and at ease using this hotel, very close to the train station allowing a 20 min train journey to frankfurt city centre
Nothing Over priced -this would be my absolute laste choice if I needed a hotel in the Frankfurt airport area.I have been using Steigenberger Hotels in around the Frankfurt air port for the last 30 years and this was the worst.
Keeping the promises that were advertized
Very professional and friendly staff.
Staff were very friendly and helpful, and the room was comfortable. Some of the ecoration is a little 'tired'
My wife and I like the convenience of the shuttle bus from the airport to the hotel - and back. We enjoyed the breakfast.
Everything was wonderful! Nice location, close to the train station. Steigenberger has more than one location. I got on the one to the Steigenberger Airport and had to be returned for another bus. It is easy to get a couple of them mixed up.
The hotel was a reliable business choice during Messe Fairs. Convenient metro gets you to city inside 30 minutes.
Efficient, punctual, frequent, and free airport-hotel-airport transfers.Cleanliness of room. In terms of price, still very close to the airport (4-5 minutes) in a quiet area. This is a two-star hotel - but is comfortable, clean, and efficient. Good breakfast at standard rates.
Most of it was fine. We made a reservation for an early shuttle but were told that if we missed it there would not be any problem taking the next one. Therefore, instead of rushing in the morning we decided to take our time and wait for the next one. However, once we were in the reception we were told that there were no available spots for 2 hours so we had to take a taxi to the airport spending €20.
I was not expecting too much, because I just want to spend the night there for relax before my next flight early in the morning after almost a day driving a car from Swiss. The fact, it was far above my expectation.
The privacy was great after hostel living for a month. Very clean hotel, nice and helpful staff, polite cleaning people. Expensive breakfast
Hotel was clean and near Airport with Reliable Shuttle. Front Desk was helpful. Restaurant was a little expensive, but food was good.
Everybody was very nice, and especially the barkeeper I had a good night.
Relaxing atmosphere and an excellent buffet breakfast
Very nice rooms. Very clean. Easy to get to Frankfurt city using free shuttle bus to airport and then the S bahn. Good location near the airport in a quiet neighbourhood. Eur 10 extra for breakfast! OK this did include "free" wifi but nowadays wifi should be included as standard anyway.
Proximity to Frankfurt Airport.
comfortable, convenient, excellent shuttle service, pleasant staff, very nice breakfast. Couldn't have asked for more for a one night stay.
The location is great if you want value and an easy connection to the airport. There are few restaurants close. Some are about 1k away...
The staff was great!!! It was very comfortable and affordable. The breakfast was ok
near airport parking charge, Wifi only at public area
The functionality of the Hotel, Close to Airport, Quick Check in/ out, etc..Hotel staff frendly, etc.. As usual with Holiday Inn.
confort and shuttle between the airport and the hotel nothing
Great location and low room rates. Wish there were more hot options for breakfast.
good value. there is no wifi in rooms. had to bring laptop to lobby which is noisy and inconvenient. I would have paid extra 5 or 8 euros. also the online ad for the hotel is misleading. the only wifi is in lobby.
Clean, smallish, serviceable rooms. Certainly standard size for Europe. Convenient to airport, two great restaurants just across the street, reliable shuttle service, excellent German breakfast. This place is so much better than the overpriced hotels located at the airport. Stayed here many times in the past; will stay here again.
Great value for the money No coffee shop or a place in the hotel for a meal you have to go for a walk if you want a meal
If you need an overnight in Frankfurt! This is the place!
The price is amazing, close to the airport Easily accessible, right off the highway Easy driving to other parts of the area (Frankfurt City, Mainz, Wiesbaden, Darmstadt, Worms) Wonderful breakfast included English-speaking staff Airport shuttle available Late-night check-in Quiet Air conditioning Frankfurt tourist info available Pleasant campground and scenic lake across the street Amazing italian restaurant down the road in campground - best calzone ever! Only a few half-complaints: *Free wi-fi only available on two devices per room (regardless of people). It was inconvenient, but in other cities there is NO free wi-fi, so looking back, this was actually the best deal! *Was given a smoking room (I was not prompted at booking, or I missed it - please remember to specify!) but this was remedied as soon as another room was available. *Slow elevators
The staff was very responsive, efficient and polite. The accommodations were small but the design of the rooms and bathrooms made great use of the space. It was a bit noisy in our room facing the highway, but otherwise it was all we could have asked for. It was a noisy in our room facing the highway.
Unfriendly, unprofessional staff at check in.
Very good distance to the airport and the city. Huge room The interior did some mileage although everything is looked after it looks well used. Not enough value for the money but this is nothing new around Frankfurt airport (and other major airports). The smoker rooms are accomodated on the first floor hence the second floor where I stayed came to enjoy the cold smoke anytime you went to the lift/stairs - disgusting!
That it was near the aiport, since we were just there overnight to take a flight out the next day. But also that it was easy to get into Frankfurt city from the hotel (via bus and then metro). Extra charge for the shuttle.
They let us check in early that was the best part The room was very small they charge you for the shuttle from and to the Airport.
standard holiday inn, you know what you are going to get and everything is dne reasonably well Poor TV, other hotels of similar quality in Neu Isenburg have BBC channels. I wouldn't expect this in hotels in the middle of Germany but would in an airport hotel. Holiday Inn still too expensive compared to competition
Good Ambience Good Location
staff spoke english , most of the time service was good .Nice they put baby cot in the room .Parking . breakfast was poor , there was chose , but horible taste( wrongly made ) e.g scramble eggs , some food was off .( fruit salad) Breakfast time staff not attentive .Brathroom very dated .
the spacious room, furthermore standard what you expect at a Holiday Inn The entrance is difficult to find when it is dark. Parking lot full of weed giving the impression that the building is empty.
The hotel's shuttle should be free of payment like in any other hotels and you have to provide this service every day/week. This is a very important issue for travelers.
Service and comfort
The staff at reception was super helpful and nice. no free internet service
It was an upper class hotel. Sauna swimming poor outstanding breakfast confortable room A king size bed would have made the staying perfect
However the decorating is very 70's, the room was fair sized and fair equipped. Don't expect romantic or luxury feelings, though a warm welcome in fair conditions. I used the room for freshen up and sleeping only and with that in mind, it was good value for the money. The staff was friendly and it was no problem to stay another night for the same price. Overall, I had a nice and pleasant stay. In contrary to the hotel's facilities and rooms, I won't advise to go and eat in the hotel's restaurant. The only dinner I eat over there was really lacking any quality and way overpriced. The breakfastbuffet was good, though expensive as well in comparison to the hotels in de surroundings.
Location, excellent service, friendly and helpful staff, large room with flat TV, great breakfast. Slow wireless acces in the room
The rooms were kept in good condition and the location.. You have to pay for internet and it is by the hour. Even if you used the computer in the lobby. I would think that the lobby computer would at least be free.
Hotel well situated with generally good facilities and good restaurant It was an extremely hot day and the room was not air-conditioned
The hohtel staff was courteous. The service was good. And the chef went out of the way to provide me with my special food requirement. It was a very pleasant experience.
The main purpose to visit this hotel to be near to my friends in Seligenstadt, menawhile the hotel location and facilities is very good. The breakfast is rich and the nature nearby is wonderful. some rooms needs to be renewd.
Nice quiet hotel. The whole floor was non-smoking which means no smoke in the corridor. We had to wait for almost a half hour in the hotel restaurant for our drinks! Not sure if they arrived because we left thirsty to our rooms to get a cola from the mini-bar!
I was thrilled to find the easy location and well signed directions from the Rollwald S Bahn station. The staff at the hotel were extraordinary. I had not one bad experience. I will most definitely stay again.
really good. ....all good