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Everything was excellent, from the friendly staff to the clean, comfortable room.
Very clean comfortable rooms
The bed was not comfortable but apart from that we had an enjoyable stay and will come back
Good location, freindly and knowledgeable staff. Very clean hotel. Nothing negative to report on
Nice, modern and clean Being charged to park the car
excellent staff, cleanliness and atmosphere
very functional and with a good rate. no restaurant.
Friendliness of the staff the fact that there were no cooked breakfasts
The staff were very polite The Bed was terrible! and we ended up using the put me up bed and moved our Daughter to the said Bed however got off to sleep at 4.00pm
the room parking charge
A lovely hotel. Some of the furnishings are in need of replacement but one can overlook this when one considers the exellent value for money. Highly recommended No.
The hotel was in lovely settings looked welcoming, and was Nothing to put in this box while on our stay
The room was clean and comfortable. The breakfast was excellent. Overall very good value for money. Although wifi was available free in the public areas it would have been nice to have had access in the room.
Good location. Good ambiance.good breakfast. Prices of Cavery Meals seemed a liitle high.
The friendliness of the staff from the receptionist to the restaurant waitresses, nothing was too much trouble.
Cleanliness of room, and hotel in general, was excellent Receptionist could have been more helpful.
Superb value. great staff. really spectacular building all good
Staff excellent, friendly, helpful and attentive. The food was of a good standard, restaurant welcoming. Rooms clean and tidy. Gardens lovely and lit up at night. Rooms need updating, hairdrier poor.
Helpful, friendly staff. Good location close to motorway Very dated room decor - particularly the bathroom (very old looking suite)
A grand looking building but don't be fooled!! I stay in hotels 2-3 times a week and this has to be the worst I have stayed in for years. Rooms are shabby, carpets dirty, beds old and uncomfortable.....it's a relic from the 70's!! Even the bathrooms have old, stained carpets in them. The restaurant is awful....a really poor carvery with no other choices and the decor is like a motorway service station from 30 years ago. This hotel is listed as 4*. It's not....you will get better facilities and more comfort at a Travel Lodge. Avoid at all costs.
Good hotel, good service. Room service is expensive.
the breakfast was very good , plenty to choose from and of a good quality. the reception staff were also good. the bed was not up to the standard of the premier inn one we had stayed in the previous night.. the vanity basin was cracked.
Location suited my needs. I chose this hotel based on the leisure facilities. Parking procedure confusing. Room not as described.
I needed a break regardless and i would stay there again. I enjoyed the swimming pool, until someone spat snot in there. Absolutely disgusting. I think it has put me off swimming pools for life. I liked the steam room and gym. The hallways always noisy with kids, but you have to accept that and the bath wasn't as good standard.
Good room and excellent staff throughout Room could have been a little warmer and breakast is usual mass catering stuff
Room in good order Bar was very noisy.
Room, Service, Breakfast
Hotel was very welcoming. Room was excellent, and the staff were very polite and helpfull. Shower was not very good. The hair dryer was very poor.
Staff pleasant& helpful, heath centre facilities excellent,room clean, breakfast, no one could ask for more !! overall would have no reservations in recommending this hotel to family - friends Never stayed at a hotel before where I had to pay car park fee, if car park was small, could maybe understand, but this is huge, ...£5 to park overnight as a resident is not in my opinion good practise or necessary!
We were given a very warm welcome on arrival and were well looked after during our stay. The hotel was beautifully looked after, with real care taken over the decor, atmosphere and service. The hotel grounds give a real country feel even though the hotel is within walking distance of the town centre. The room was large and well decorated and the breakfast was delicious! We would definitely go back.
Staff very friendly and helpful, Breakfast very good Rooms could do with a bit of soundproofing if you are in a room underneath another
such a change from the large purpose built chain hotels. excellent value and good old fashioned service.
The food was very good, the staff were very pleasant. We stayed in room 1 & the decor was a little bit 'tired'. It could do with being spruced up a bit, the same with the toilets on the ground floor. The mirror in the alcove was surrounded by cobwebs!
Warm welcome. Very clean spacious room for standard rate. Good value for money. Excellent breakfast. Staff and service were good, lovely relaxed weekend. We were on the ground floor. The noise from the room above was loud ! Sounded like herd of elephants, could hear conversations and snoring !! Definately needs thicker carpet and sound proofing.
We where staying whilist my daughter had an operation the hospital told us that she would have to stay an extra day then decided to let her come home after seven oclock that evening the hotel were wonderfull and did not charge us even though they had reserved us a room. None
Excellent value for money. Good food at a very reasonable price. We stayed here as a stop-over travelling from Lincoln to South Wales. Much, much better than the motels and travelodges that we have used recently. The walls are a bit thin: you can hear what people are saying in the next room. Thankfully, everyone was very considerate.
Characterful old building in quiet area just off the main road. Cosy, convivial bar and restaurant . Friendly staff. Some of the bedrooms are rather small.
Lovely hotel with fabulous staff
nice quiet location,very comfortable accomodation.restaurant food is of a high standard and staff are friendly and proffesional hotel is a little worn in places but this is no way detrimental to overall stay
water pressure of shower room was dusty, bath tiles dirty with mould, breakfast in room was cold at 7am ! and limited choice of food menu in restaruant and bar snacks. Main restaurant being refurbished at time of visit.
The reception staff were very pleasant and helpful. This is not a serious matter - breakfast service could be improved.
It's location was my primary reason for booking here. 5th November and access road closed but that wasn't the hotels fault. Also, I needed to change my room key on two occasions as it would not work. The second time was very inconvenient.
The room was ok but everything else was below standard, we couldn't get room service as no one answered the phone and breakfast was appalling, we couldn't eat in the restaurant as it was full and eat in a make do second restaurant which made a little chef look luxurious. The staff were unhelpful and the food was shocking. See above, we paid for a luxury room and left feeling thoroughly let down and ripped off
Papaer that I ordered didn't arrive and the TV could only get ITV channels. I did mention this to recpetion and I was told that people have been working on the transmitter for the past week and it was all through the hotel, a note at recption might of been nice............this was my second time of staying ad I would stay again
There is still building work ongoing and I was disappointed that I was not able to have a hot shower on my arrival at my room on the evening of my stay - my colleagues who were on my block booking also suffered, I presume it was with the aforementioned building work
Accommodation and spacious restaurant and lounge bar are very pleasant. Food was excellent and service unobtrusive yet efficient. We liked the decor and my husband - a retired architect - appreciated the neat finishes.
Excellent food and wine at dinner and very friendly helpful staff who seemed to go out of their way to help even when understaffed (Saturday lunch) fairly awful coffee which was a shame as the rest of the breakfast was good!
A nice hotel we will go again booked direct by phone Active h got my name wrong and the hotel could not find our booking details which in some circumstances could have been a disaster !
Romm was small but ideal for one or two nights. Check in and out was quick and efficient some aspects of the hotel like the bar,restaurant need upgradign simialr to the recption area and rooms. Some corridors leading to the rooms were worn and shabby
For its location yes the room was very cold
staff were pleasant,convenient location for my meeting, rooms comfortable and no cleanliness issues.
What I would have expected
good value for money. i find it even better than others that costs more.