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It was comfortable, clean and in pleasant surroundings. The man on reception was helpful. I had no information in advance that the reception was closed in the afternoon. Similarly there was no evening meal available, and this was not made clear in advance. I feel that the hotel is in need of more modern decoration to attract visitors.
The location was reasonable and the security seemed quite good. The room was what we expected. It was a pity the restaurant was closed.
Friendly efficient staff,some very good english spoken. Quiet location .Small but adequate comfy room. Good security using keypad system on main gate and hotel front door.Easy to find signed from route N2 Restaurant closed FRI SAT SUN evenings Alternative some distance into town center Limited Public transport did not use car due to Drink Drive brought in cold snack for evening meal
Excellent hotel, friendly staff and in a very good location. It was also very easy to find
Easy to locate and good value for money rooms. Noise from above - may influence whether we stay again.
the hotel was very clean and rooms were great for a very good price tea/coffee making facilities in the bedroom
Value. Very difficult to find.
Difficult to find, situated on an industrial estate out of the town. Soul- less. Were it not for the air-conditioning we would have checked out.
Just think that compared to other hotels it is very expensive for very basic accommodation.
dirty, broken third bed in a family roon forcincung 3 to sleep in a double bed... even though we made the reservation 3 months earlier... uncompetant staff.
Food in restaurant okay 2 main complaints - room had a very strong stale odour that would not go (damp or urine). Bathroom was unclean and inadequate.
We stayed there en route to south of France, so did not really see the town. There was a nice restaurant close to the hotel which we used. It was very basic, but clean and the breakfast was good. No frills but a good place to stay the night on the way to the South.
A lovely charming hotel with a friendly owner who makes you feel most welcome. The town is just beautiful, with many excellent restaurants close by and gives you a great experience of 'rural France' if you are limited for time.
Charming courtyard, comfortable room, good location, courteous and helpful owner. Breakfast was minimal.
The proprieter was charming and multi-lingual and his attention to our needs as a family was faultless. The room was large and comfortable with lots of character, which reflected the hotel as a whole.
Great location at the center of Villers-Cotterets. Free parking in the courtyard. Very friendly French/ English/ German speaking staff aiming to make you feel welcome and sharing the history of the region. Clean, functional rooms. Very nice overall atmosphere. Good breakfast for French standards. Good value for money! Beware of the attic rooms in August ... Il fait chaud!
Everything - a simply lovely hotel. No!
Excellent family suite-spacious and well appointed. Very good breakfast. Very helpful staff.
The picturesque location (small town, old redone building)
the friendly and helpful staff, great place to stay
Spacious character bedroom,four poster bed, and super new bathroom.Secure parking in courtyard. Reception only in attendance after 5.00pm and in morning.Very helpful though.
Staff was very accommodating and friendly. Central location made it easy to walk anywhere. Lovely situation. Breaksfast was a bit skimpy.
Clean, good internet connection. Small bathroom, rough towels.
Well set up, excellent location, easy to find The bunk bed, this was advertised as a room for 3 people, it should be explained that the bunk is only suitable for children.
Good location. Ideal for a single night stopover. No soap in the dispenser. Hot tap in basin did not work. Shower room door did not close. No time to register formal complaint and language barrier would have been a problem.
convenience of location ideal for our needs hair in bed sheets, toilet & washbasin badly stained, bathroom had unpleasant odour, noise from other rooms clearly audible, secure parking gate not closed as advertised.
We were there to go to the Memorial Day Celebration at Belleau Wood.
We arrived at 6.15am in the morning after a wedding to takes the 3 rooms we had booked. But impossible to get into the rooms before 7.10 because the machine outside was out of order + none at the reception before 7am. It's purely and simply unacceptable even for low prices ! + Staff not very polite as we had to leave the room. I think they should keep in mind we're still customers even wheb we're 10 minutes late to leave the room. It's not acceptable once again.
It was nicely situated and easy to find. It is just very difficult to sleep as it was very noisy.
did not like staying in a cupboard for a room, look at premier inns in britain they are half the price and better rooms. the size of room and bathroom, too small for a family, also the smell from the bathroom