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Good quality, smart and spacious.
the smilling of the staff at check in time... the noise before to be moved from my first room...
This is a modern, stylish and elegant hotel with big clean rooms. The hotel has ample parking in front and an attached Restaurant, though this was closed on the day of my visit. The town of Dronero is a 10 - 15 minute walk away (or two minute drive) and is quiet and very pleasant. The breakfast is a cold buffet and perfectly acceptable in choice and quantity. There are only Italian terrestrial TV channels to choose from, although SKY channels are available for other options - sport, movies, light entertainment - but at extra cost.
New hotel, everything in room is working perfectly, wi-fi was excellent. We have one free day for us, and that is was Sunday. The staff found, for us, shopping mall which is open in Sunday and give to us map and phone for find it.
very fast wired internet
What a fantastic restaurant. Lovely food. Breakfast was good too.
ok for a stopover; large comfortable room; access to the hotel and parking easy; design hotel, recent and well kept impersonal design; views to the backyard of some gabric or warehouse; very mediocre breakfast
rooms are clean and well furbished. Big rooms. Wired internet connection available for free
Very modern, clean and comfortable hotel of high standard. Simple restaurant.
Very very big, clean room. Comfy bed. nice clean bathroom. Very friendly and helpful reception staff. Sky TV (it). Bit too expensive for location. Breakfast poor. Verrrrry slowwww internet. In between two small towns, make sure you eat beforehand if you plan on getting here after 10pm.
The reception staff is very friendly and professional
The staff were very helpful and welcoming. We had problems with a rental car we had booked but they helped us get it all sorted out.The hotel is in an excellent location and the room and bathroom were both a good size. Good breakfast as well.
Nice old hotel Lack of heating, bare essentialsn no food available.
We got a wonderful room. Very big with a great atmosphere. Free secure parking available. The hotel staff was great! The breakfast could have been better. Otherwise, the hotel was fantastic.
Helpful reception, Clean comfortable rooms, excellent location, secure parking. Lack of restaurant, but plenty outside. Not organised in time for self serve breakfast.
Location, friendly staff, welcome cocktail, free internet
The hotel staff has been very nice, they gave us all the information we nedeed.Breakfast was great.We has a great experience! We liked everything.
I liked the tasteful interior decor and the choice of music in the lobby, staff was very friendly and helpful, rooms were clean and comfortable, breakfast fresh and tasty.
The staff were very helpful and the location very central
The friendliness and extreme helpfulness of the staff that we requested a room for 2 and only had one (large) bed. we would have preferred separate beds
Very comfortable room. No
the staff, food and location the parking was very difficult - they needed a camera to see if someone was waiting to get in the parking garage!!!
We arrived late but enjoyed an excellent meal in the restaurant with good attentive service. Thank you
we loved the ambiance,the relaxing friendly surroundings and the staff
Excellent front office help. Special thank you to Evelina for arranging a coat sent from Florence. Fantastic effort.Dining room for dinner was very good, great selection of wines. No.
excellent hotel - in a great location in the middle of town - hotel has character and style and was very comfortable. Very good value for money
Location in the historical part of the city - Very kind staff -
the location in the center of Cuneo Our room, which was described as a suite was old and dusty. It appeared not to have been used for a while. The bathroom was minimal. The showerhead could not be attached so you had to hold it all the time, and there was no shower curtain so you could not shower without flooding the bathroom. Certainly not worth the standing described and the money paid.
service and food
We choose this hotel because of its location & history. We found the staff--especially Jessica & Stefania, to be extremely helpful & friendly. In fact, everyone there went out of their way to insure the guests were taken care of in the best way possible. the food in the adjoining restaurant was excellent. We really felt well taken care of & everyone was very polite. We would recommend this hotel to anyone.
Excellent English speaking manager. Nothing was to much trouble. He changed our room, carried our cases, Introduced us to Grappa. Breakfast super with a waiter who brought us three different coffees, to teach us what to order in Italian. And valet parking. Next to town centre
Great staff, lacking resturant but plenty in surrounding square, great town a must visit.
The location is as good as one can hope for and all the staff were so friendly and helpful. n/a
The location of the hotel in the square and easy reach of shops bars etc. Never enough pillows in hotel bedrooms always have to ask for more (2 per person)
Beautifull room, competance of personal, looks great, breakfast ok did not gave us the choice 2 single or double bed.. we got wrong room first instance, so we got in the "mess" of other hotelmembers
Walk around the old town. Walk around the colonades. Walk along the river and around the viaduct. Beautiful lunch at the restaurant recommended by the hotel staff. Wanted to stay extra days to see a show in the old theatre and cycle around the area.
Set in a beautiful location, it is such a relaxing environment with friendly, helpful staff. The rooms were clean and pleasant. The service in the restaurant was very slow; we did not mind this but other guests complained. I am unsure whether this was frequent or an isolated incident.
We liked the heated floor in the bathroom. It was a nice big bathroom with marble tiles. There was a lovely view out of the bedroom window. The furnishings were plush and comfortable. The service was a little slow eg no one took our dinner order in the bar, nor was anyone available to seat us in the restaurant or take our order for some time. Only one member of staff was working in the restaurant it seemed as if he also had to cover the bar. The restaurant also had one central light which made for a rather dingy atmosphere and they had donkey on the menu! Little of the hotel literature was in English although the staff spoke English.
Very relaxed atmosphere in superb surrounds. Nothing was too much trouble for the staff yet they did not pester you. Our stay was excellent and would recommend it to everyone. Many steps which some people could find difficult. No
Nice location, beautiful vieuw from the room and friendly staff
The rooms and hotel grounds were very nice. The hotel food was also very good. A minor thing, but the internet service was slow and somewhat spotty.
we liked the area and the lovely views we were dissappointed with the breakfast.very limited choice which is more of a problem with children.we didnt think it was very child friendly,more for couples,my 2 daughters were told by a guest at the pool to stop laughing! .i would only recommend hotel to adults
Friendly staff!. They did everthing to get me an internet connction.Due to the snow at the hill my car was parked at a lower lever.De owner of this beautiful Castello took my luggage next morning to my car.This is hospitality!
Free WiFi, big TV with hundrets of programs, balcony, big parking, large rooms, air conditioning, nice hotel staff. old carpets
Spacious comfortable modern hotel, good breakfast No english speaking TV channels or coffee making facility in room
staff was first class , the food good,i will return to the cristal hotel
free and fast wire internet connection available in the room
It was very nice to get to borrow a bicycle from the hotel Environment was too dull
An old farm house surrounded by fields just on the outskirts of the town, which has been converted into a nice,very clean and friendly hotel with few agritourism notes. A very relaxing and hospitable place, if you like this sort of accommodation. There was a nice atmoshpere of old countryside luxury in the breakfast room. And the town is beautiful, small, traditional but not touristy. The hotel is part of a greater complex of old farm house buildings. About half of this complex did not seem to be renovated at all, so you have the feeling that you are staying next to something really old. I found this in some contrast with the luxury impression I got from the photos and descriptions, but personally I was not annoyed.
As stated above my wife and I throughly enjoyed our stay in the hotel. The staff were very welcoming after a difficult journey because of appalling weather. The hotel has a great ambience enhanced by tasteful decor. Nothing that comes to mind
Clean bright room overlooking courtyard, fantastic restaurant recommendation and very helpful English speaking manager No
The staff was very helpful and personal. The hotel villa feeling was very nice and picturesque. Everything was within walking distance from the city center.
Fine building tastefully restored to preserve a warm, welcoming atmosphere.
Part of the charm of the hotel is that it's part of a working farm dating back to the town's past in the 1400's as a marquisate, but there's more: its aspect (great views of the mountains), not posh but still elegant public spaces/guest rooms, and an excellent breakfast. The owners are wonderful and welcoming hosts and also helped us with dinner reservations both nights of our stay.
Friendly and helpful staff. Interesting setting in classic Italian farm community.
The staff are professional and make you feel at home immediatly
A great place with an exceptional staff. We always wanted to stay in an agriturisimo but did not want to be isolated. This provides that and is about 800 meters from a wonderful town. The dog and geese that roam the yard add to the stay.