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The location, swimming pools, gardens, general upkeep of the buildings. The air conditioning in the hotel and the rooms was not working efficiently, especially in the restaurant. The food and beverages were not up to the standard of a 4 star all inclusive. No evening entertainment as advertised.
Good service and pleasant surraunding.The food was good. our first experience of all inclusive hotel, We liked also the pool gymnastic .and guided exercice dance (one step etc.) Heavy disco musik just outside of our room.
There many things that deserve to be mentioned. First, the ideal location, not far from the city of Rethymnon, has its merits (peace and quiet) coupled with night life opportunities in the nearby places. Next, the friendly attitude of the staff (restaurant) has created a positive atmosphere of feeling at home. Then the menu for both breakfast and dinner can be mentioned, which indeed was rich and generous. Finally, the enormous swimming pools (4 in total) and the variety of activities (sport and other) as well as the spacious and really beautiful gardens made our holiday vacations, quite an experience. The bureaucratic attitude of the hotel manager. He was quite inflexible and inelastic towards our demand for a change to a room with a sea view.
The bedrooms were very clean and comfortable. Layout of grounds, beaches and pools were good. Food acceptable The bar was understaffed. We were at a table with all inclusive people, the barman came to check that we were not being given drinks by people who were all inclusive, I felt very insulted by this. Waiters cleared away our table before we had returned from the buffet with our main course, evening meal.
This hotel is really a good base if you plan to visit Crete in 4 days, like we did. The farthest you could go are the Samarian Gorges, 2 hours away, for some hiking. But you can also get to Chania in 50 minutes, or Rethymno in 15, and these cities are worth a visit! One of the nicest in Greece. Heraklio is only an hour away, though the only thing to see there is the archeological site of Knossos. The hotel is part of an all-included chain with a good reputation. This is reflected in good service, and a very nice accomodation. The buffet is very good at the hotel, in terms of quantity and variety of food. But if you're not the type of person who likes this concept of a food buffet, than you should absolutely get to the small nearby village of Panormo (5 minutes by car), and eat at one of the traditional family restaurants there.
It was very convenient for Heraklion airport, especially as we were 3 hours late and arrived at 10pm Dog barking ALL NIGHT LONG - because of this we would NEVER stay at this hotel again
Amazing--a room in a traditional village. My room had slate floors and was just off of an old road/alley and connected to shop of traditional folk art etc.Restaurant staff was so kind and inviting. Olive trees and stucco--incredible ambience. Part of the general ambience of Crete and Greece is the cats. While I was there a group of children separated a new kitten from its mother. The kitten was abandoned and meowing pittifully. The woman at the taverna (not restaurant) was very heartless regarding kitten and would not even sell me milk for it. All the while other visitors were enjoying the villages stray cats and were also concerned about the kitten. This was single handedly the only disturbing thing I found in my entire stay in Greece.
The rooms seemed in need of renovation .Although out of season more of an effort could have been made with the breakfast !!
Rustic setting, beautiful location, big rooms Mix up on reservations--either booking.com or hotel at fault. Staff was very accomodating, though, and got us rooms.
It is a beautiful small village transformed into a hotel!!!
delightful setting, very interesting concept for a hotel No!
The only thing good about this hotel was the girls at the reception. Food was terrible, sheets were not changed in 4 days. Room was very noisy. Pool small for a 4 star hotel. Tv not functioning the first 2 days. The general manager is the rudest person I have met for some time. Not worth the 4 stars - avoid at all costs!
struggling to meet the star rating
Location of hotel to the airport w/o having to stay in the city. Views of the sea. Beds were in poor shape and uncomfortable. Thin sheets, no mattress pads, pillows & bedding less than average.Loud discoi music at the pool bar until 11 pm, rather annoying.
We had a lovely room with a good view and were generally quite satisfied. The food was mediocre and somewhat limited in choice.
The staff was very friendly and professional. The hotel looked magnificent and like brand new. Everything was top notch, especially for its price.
New and spacious rooms overlooking the pool with nice deco 4 stars hotels with no tea or coffee making facilities in the room. No bar service in the refrigerator. Changing towels and bedsheets every 3 days. Noisy from 9.45 in the morning because of the animation program!!! You definately have to follow a family holiday program.
Fantastic view of sea and mountains because hotel is up on the mountain, not at sea level. Amazing, delicious buffet breakfast. Large, bright room, large balcony. Large, well-maintained attractive property. Friendly staff. 2 pools with many lounge chairs
Not much 1) the hotel did not have a lift. 2) I booked a non-smoking room and was placed in a smoking room. 3) the hotel was full of children which made it very innapropriate for a couple looking to relax. 4) the fire alarm went off at 3:30am causing all to evacuate the hotel (false alarm). 5) the bathroom was filthy. 6) the TV remote control did not work. 7) shower was blocked. 8) breakfast menu limited
the quiet and solitude , the attractive and well appointed room the view from our room was a bit blighted by ugly buildings
The room was spacious and the view was beautiful. The food was very good as well. Transportation to and from Anogia or other nearby towns would be beneficial, or let people know that they require to rent a car before arriving.
We stayed two nights at the Delrina Mountain Resort, a jewel of hotel at the slopes of the gorgeous Psiloritis mountain. A genuine mountain resorts with many pleasant facilities. We hope to return! Magnus and Gabriele
Propreté, calme, environnement font de cet hôtel un établissement à conseiller. Nous nous attendions à autre chose pour le petit-déjeuner, par exemple, qu'il soit servi au buffet et non sur un plateau comme dans tous les hôtels de moindre qualité que nous avions fréquenté avant celui-ci.
Personnel was very friendly and helpful (Pavlos and Crystal) and made everything they could to ensure we had a pleasant and relaxing stay at the Hotel.
The room was wide and the beach is very close.
The situation of the hotel is excellent, the staff is very friendly and very helpfull with the customer's demands. The room we've got was in a great condition and we had a balcony with an excellent view to the Agia Pelagia bay. I think it's a hotel of choice for every one who wishes to stay near Heraklion and have a good time. The rooms are clean and the pool of the hotel can be a lot of fun if one doesn't want to be in a crowded beach at some times during the day. Conclusion: Excellent location, excellent rates and very good staff. A must see... NO.
Proximity to the beach, good bathroom and clean room. Breakfast was not included at the price, internet access was very bad.
Close to the beach and many restaurants, friendly staff, very good value for the money. Staff did not seem to know when the public buses were scheduled to come - since there was only one per day, that was frustrating.
The hotel was well located, it was neat and clean and for our purposes it was for a transit stop so it worked well for us. Apart from that it was close to the beach and restaurants and the views were excellent. No.
clean and big rooms, nice view on the beach, very close to the beach- restaurants-shops, very helpful and friendly hotel staff (especially Chrystal and Pavlos), they really did everything to make it a nice stay for us.
this specific hotel was in a very quiet area and i enjoyed it.... more organized in everyday matters.....
I stayed in the annex of Hotel Scala, which is quite new and very attractively done. The apartment was beautiful, with a terrace that overlooks street where all the pedestrians pass on the way to the nearby beach. The staff at Hotel Scala was helpful and personable, and I very much enjoyed the stay.
Very Clean and quiet, only seconds away from beautifal beach and restaurants, nice pool and breakfast was very good for the price. Owners and staff very hospitable. Was noisy at night due to room close to the road.