The staff was incredibly accommodating and pleasant.
The hotel is grand and no detail is overlooked. The breakfast was superb but still talking of the impeccable service. A perfect 10 all around.
When I arrived at 10AM, there was no room ready (understandable), but when I returned in the afternoon, I was shown to a room with a worker working on scaffolding directly outside my window. The second room was fine, but I was disappointed that the clerk had initially no problem assuming he could leave us in a room where we could all wave to a worker!
It was a gorgeous hotel - the breakfast was a bit pricey but it was lovely
Breakfast was insanely good, the best part of our stay.
The quality of the food was the best in the world and so were the staff especially Helen we just loved it.
Everything was perfect
Friendly helpful staff, beautiful room!!!!!, Worth every penny!!!!!
The fact that it was luxury hotel, we only stayed the one night so we didn't have much time at the hotel, we were going to a concert.
One thing when we arrived, the hotel didn't seem to have our booking which you should have confirmed with them, its not the fact that this was not done by yourselves, but the fact was, what if they did not have a room for us, but luckily they did, so we were disappointed in your service.. You will have to take that up with the hotel themselves in this matter. They said that our booking reference was not from their website & that we should have confirmed this ourselves, but why should we if we have it down in black & white that it was confirmed by booking.com
Staff, atmosphere, attention to detail
they took payment for our room 3 days prior to staying there, i thought my Credit card was only for holding the room as I wished to settle my a.c in cash
staff were excellent, very friendly. Breakfast was delicious with a huge choice on offer. Overall service was excellent.