Just off the A1(M) in the countryside of County Durham, BEST WESTERN PLUS Hardwick Hall Hotel provides high levels of comfort for business and leisure guests. Bedrooms are stylishly furnished and spacious, with many hi-tech extras, and also enjoy excellent views of the gardens and open parkland. Conference facilities are exceptional, with state-of-the-art equipment, natural daylight and air-conditioning, and a spectacular ballroom for up to 500 people. There is ample free parking on-site. Enjoy your stay. Please note that payment is taken upon arrival for all flexible bookings.
The bedrooms are gorgeous. The location is beautiful and the staff can't do enough for you. Breakfast is excellent and the Rib Room restaurant is highly recommended. We specifically chose Hartdwick Hall as the venue for our wedding and it was perfect
This was one of the best Best Western Hotels we have stayed in. Staff were exceptional, the room fabulous and the setting magnificent.
I'm being petty by saying it would be even better with leisure facilities.
The room was very comfortable and with excellent facilities and the ambience of the hotel generally speaking was very relaxing. The service at the bar was excellent. Enjoyed breakfast and the situation of the hotel is very good.
When checking in the receptionist was a bit wooden, not very friendly at all and never once used the words please or thankyou, the manner was rude and it was as if we were being given commands-a big minus. The evening meal: the food was good but the service was terrible, it was slow as a snail. This I reckon was not all down to the waitress as she informed us that she was new to the job. The wine list was strange as it was either a low cost bottle of wine or a very expensive bottle. The meal must have taken about two and a half hours to serve. Furthermore the compimentary bottled water was not to be found in the room.
Very spacious room and bathroom, well appointed. friendly staff.
I couldn't get internet connection in my room so phoned reception who advised they would look into it and I never heard from them again. The batteries in the TV remote weren't working so I had to use my own. Not very impressed with the room service tray charge. I was in room 105 and found staff walking passed the ground level window in the morning, which reduced my privacy
Originally looking to stay in Durham but no accomodation seemed quite what I wanted. Found this hotel when I widened search & was impressed by review scores. Enjoyed 3 great nights to finish off our holiday. Well worth the 7 or 8 mile commute into Durham. It is a beautiful building in lovely setting. Splendid bedrooms & even better bathrooms. Total luxury. Clearly geared up to functions & weddings with massive marquees in grounds but did not affect us at all. Worth checking what might be on there though. Restaurant staff excellent, well organised friendly & unpretentious.
Reception staff a bit stiff lipped. Restaurant a bit pricy although good deals on some evenings.Sometimes felt as if we were intruding at breakfast & stopping staff getting on with more important things!
The staff we met were, without exception, helpful, courteous and professional. The rooms are lovely and extremely comfortable. We also had an excellent meal in the Ha Ha, which is very tastefully decorated. We would have liked to have stayed longer and will certainly return!
Proximity to country park - excellent for early mornoing run!
We were very pleased with the room we were given, having paid the price we did we fully expected to be staying in a broom cupboard!! but to be given a deluxe room was amazing.
good location,quality of food
Location and helpful staff.