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This was an exceptional hotel. The staff was unbelievably friendly and helpful. Great location in the center of all the action, but quite due to the large courtyard with high walls on each side that kept the noise to a minimum.
- Great location- Converted old monastery to hotel with plenty of museum worthy pieces displayed throughout- New + modern rooms / facilities- Great staff, from the bell crew and the receptionists to the waiters and cleaning team- Decent WiFi Really have nothing to complain about.
It was both a hotel and a museum...amazing place. Fantastic location on the edge of Altstadt - old town - close to trains Cost - but that was not a surprise
Rooms very well appointed and comfortable. An excellent hotel
We liked the location. We were not too impressed with the room facilities. No writing paper, no pencil/ballpoints, no enveloppes. I did not like the bed pillows. Too soft and no way to get another one. Obviously the hotel is very popular by the Mid Eastern travellers. Without any disrespect, it seems to make the hotel a bit messy. Other than that we will come back for the location.
Close to airport and downtown. Service was great. Thought price was a little high.
location, breakfast, concierge staff were slow in solving problems
clean and comfort no
I will return--very good--
The location of the hotel is very strategic
The location was very good. Staff were very friendly and helpful. Not as plush as I expected for 5 star superior - foyer area was a bit like walking into the office of a business.
A 5 star hotel all the way...excellent breakfast buffe. Perfect location.
right in the middle of town, clean, comfortable,no probs. all pretty satisfactory
bathroom too small
It is a normal hotel for business and nothing is offered extra to like Everyday the house keeping used to forget something (one day shampoo, the other day the hand wash, the third day to clean ashtrays....more over, no safe box in the room.
the pool and the sauna internet access was slow, and cost too much
Comfortable room, good service
I enjoyed the morning breakfast They charge me the internet too high..
to have a nice looby where visitors can get rest the looby was very big but not organized i dont like the price rate it was too high even in exhibition times
It was what I expected The temperature control in the room did not seem to work
location small room verry very noisy, very small bathroom
room facilities expensive internet and paytv
This hotel is a business luxury hotel in the best location in Dusseldorf.There is some good lounge specially for business meetings.It is near to shopping area and just in front of downtown.We have stayed in a suite which is really good. Staffs are so helpful and all fluent in English.Breakfast is good although can be better if some warm items add. There is no free wifi internet in the rooms.
Room was very well equipted Ethernet poor spead, durring my stay there was constraction work done in room next to my and was very noise, staff send me some fruits and small bothel of champain whic was nice but not satisfactory, I could not relax in my room
Location; excellent room service and cleaning service and very good varied breakfast. Tipping becomes very tiring. No access for handicapped people or buggies. Doorman only helps if previously tipped. Small elevators. Very small spa and saunas do not start working till late in the morning. Spacious rooms but poor decoration (holes in cortains and very rough towels and bathrobes -unacceptable for a five star hotel-)
I liked the welcoming and excellent attitude of all the staff and the quietness of the hotel and the fact that I could just step out into the best shopping and Christmas markets nothing
The location is awesome.....
very pleasant stay, comfortable, central and user frendly. It may have been the night in question but there was some noise in the early morning.
Very central. Clean and charming When leaving the hotel the reception first tried to charge also the hotelroom from me despite the reservation vthrough your company. Anyhow they finally charged only the breakfast and took photocopies of your reservation document to me.
Excellent hotel the staff were so polite and helpful, the hotel has a fine taste in their hospitality, near to shopping, food, nice walk and of course the U Bahn is on its corner. I surely recommend it to others.
Large room, nice restaurant, helpful, polite and friendly staff, excelent location. No
the hotel is very good pleced,very central in the hard of the city the decoration is very kitsch.
size and comfort of room, perfect location in the center high price of breakfast
Perfect comfort. Perfect finition. Perfect electronic. Perfect value for money.
The best service you can imagine, excellent breakfast and dinner at Brasserie, we travel al lot but for sure this one of the best hotels in the World !
modern and easy going
Modern set-up of the hotel rooms, a guest-only VIP lounge, which is similar to a airports business lounge The stuff maid be more welcoming and service oriented. I missed a bit the very special feeling, you can get staying at luxury hotels.
The spa was terrible and they did not even have the sauna or steam room on. Very bad.
Absolutely excellent personal service, very courteous and couldn't be more helpful The only thing that was disappointing was that the TV/Sky Channels were totally focused, besides German of course, on Russia and Arabic (I think). The only English channels were Sky News/CNN. In the room information folder it had over 84 channels listed including bbc/itv/ etc but they were not set up as they could only take 48 channels. Also no Movies available.
The staff are very friendly and helpful. The location is convenient. The room is very elegant and modern. Nothing more to ask for! We would definitely like to stay at this hotel, if we have a chance to visit Dusseldorf again.
This hotels is just fantastic. We stayed in this superb hotel in the end of November and cannot wait to come back. We loved its classic luxurious style, the most modern technology in the room, the very cosy living room where you can just sit down, relax, play chess. The bed is very comfortable and the TV built in the mirror in the bathroom is quite impressive. If you want to experience a really enjoyable weekend, book a room here! Ramon and Mirka
room was very spacious , nicely and functionally furnished - it gave me an almost feeling of being at home. location suited my needs. price of breakfast (breakfast itself was good).
Great location, Nice rooms Bed could be more comfortable.
Hotel location, clean rooms, good breakfast airconditioning in the room was very weak
very close to the aldt stadt wireless network has a very bad performance.
Location in the city center and near the train station Booking.com photos of rooms doesn't correspond to reality, free Wi-Fi only in lobby
perfect location for the altstadt (shops, bars and food) and within easy walking distance or the more exclusive shops. Also only a five minute ride from train station. Also the hotel kindly gave me the room I asked for (based on reviews on your web site). It was a nice dual aspect room. Didn't think the staff were over friendly. Also bit surprised that it's supposed to be a 4 star - thought 3 would be more accurate. It was clean and tidy but nothing special.
the room was toooo small and the heat wasn't good
The decoration of the hotel is ok, but the device is soso. Service is good, it's suitable for short term business travel. Beds are too narrow.
Location Small rooms
Perfect location ,Freindly staff No english channels in TV
Space, cleanliness, room was excellent entering the building is difficult if you don't know the number to call but if you do, the assistance is superb and the directions are clear. It would be good to establish a telephonic connection as part of the process of getting the room.
The helpfulness of the staff. The room was very small, there was no restaurant facilities for dinner, the bar area was merely an extension of the reception desk and there was no tea and coffee making facilities in the room
Everything was ok- staff are very polite, breakfast is good, rooms are comfortable I was second time in this hotel and all the time is was a problem with water in bathroom (it was plug) but they fixed after asking
Good and quiet loction, nice interior, very kind hotel staff, perfect hotel for business trips.
Location and modern rooms.
very good location and room is comfortable...
Everything very sleek and modern, very friendly personnel, very clean, good location, overall very pleasant experience. unlimited 24 hr WiFi a bit expensive (22 Euro), but worked well. missed the possibiltility to order at least something small to eat on the room (apart from breakfast), but since they don´t have a restaurant, I guess that´s a bit difficult to manage.
The hotel was clean, the location was close enough to the main train station, aldstadt, Konigsalle and all the sights. The staff were friendly and welcoming. The bathroom door was see-through glass, so you can see someone using the toilet from the bed, you would want to have no inhibitions about sharing EVERY bodily function with whoever you happen to be sharing with. Our double room had 2 single beds pushed together and 2 single duvets, they were also on castor wheels so some some mornings we would find our beds had drifted a few feet apart. I would not return because of this point alone.There is only one slow elevator for 5 floors and over 100 rooms, On our day of departure it was out of order and we were on the 4th floor. Finally breakfast is €19 each and another €6 if delivered to your room, so if you fancy a romantic breakfast in bed for two some morning it will set you back €44!
The hotel is near Köningsallee shopping street and the old city.
Perfect location, nice and clean room, very friendly staff. Extremely slow elevator
It's centrality. Noise in the morning hours from the area of Rosie's and, we assume, people departing the nearby nightclub.
Very friendly and helpful staff. Room and bathroom were smelly. Wifi connection was intermittent and slow.
Pleasant service It was a long drive from the Messa
The breakfast is rather good, staff is kindly The hotel doesn't locate near the old city, the room is very-very small and not very clean.I don't like the design of the hotel
Design and staff friendliness
The staff were very helpfull,the location was good and the breakfast was excellent and plentiful.
the hotel and room was very clean and tidy and functional , very helpful staff
The hotel was clean, staff was very helpful and happy, the room was big enough and the breakfast was good. Coffee, tea and snacks were available 24 h for free.
The shower was very powerful and the location was not too bad. Yes, there were Tea/Coffee making facilities in the room, nor was there an iron and ironing board. Also the bed and pillows were very uncomfortable, they kept splitting apart and the duvet should be 1 to fit the whole bed not 2 singles.
the hotel was ideally situated for the means of my visit..clean,friendly staff...a very comfortable stay at the kastens hotle i only have 2 complaints really with the kastens hotel...firstly it was very hot and stuffy in my single room,supplied was a very small upright fan which served no purpose at all............the second is that on my first morning there,after a late night and long trip,i decided on a 10am breakfast..the food is not topped up reguarly,after the initail presentation,so my first breakfast consisted of only 2 jam rolls ? nothing else was left on offer really (nothing hot anyway)..
Proximity to the marina and tower
Right in the center and surrounded by nice shops, parking within the property, size of the room (was 50-55sqm), large washing basin, good heating system, good size kitchen Elevator was very small and hard to bring up large bags, doona smelt smoke and made our pyjama smoky in the morning, corridor lights were hard to find in the dark
Very good size rooms, and although close to city centre location was very peaceful
Good Location No reception staff on weekend, unable to park car in garage as nobody there to let us in. We were given a smokers room - were are non-smokers but there was no one at reception to change anything.
apartment is clean and very spacious, Location is good There is no guest elevator, you have to climp three floors to reach your apartment, No daily cleaning service, Front disk close at 5PM and week ends.
Convenient location, very friendly staff, comfortable. office staff only on premises during the hours of 8am-6pm. Not a problem if you talk with them prior about your specific needs.
Spacious room with living space, large bed, kitchenette. Quiet location close to Altstadt and KO. Friendly staff. They didnt arrange a parking space for our car, althought we required one with our reservation weeks ago. It was told us that a parking space might be available only for the last two days, but the enterance was closed at the weekend and there was no one at the office. Internet didn't work during our stay for 5 days, althought we told them repeatedly. It only worked 5 minutes each day, which was very disappointing. The room design and furnitures are quite old-fashioned. No cleaning for the whole 5 days, while the price range is higher than a 4 star hotel.
Mostly businessat Dusseldorf airport but went out and about in the evnings to restaurants and bars Non refundable deposit was a bit harse as we had to leave for a few days in the middle of ou stay and go to Munich.
The attitude of the staff was very nice. Staff were helpful and supportive. I liked the environment. The only issue we faced was no Air Condition facility. If A/C is offered even with an additional charge, it could be perfect.