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Excellent bar food and buffet breakfast. Slightly noisy being situated right by A12, but double glazing does cut out most of the traffic noise
the helpfulness of the staff n/a
Rooms were classically designed, very comfortable Had to keep windows closed due to traffic noise
the experience the tv did not work and a request to have it looked at was to no avail
Rooms good quality Quality of hot breakfast poor TV reception
The special rate if a child is occupying a room on their own - half the normal rate, so our 14 year old son had independence at a reduced cost !! We've never found a hotel which does this before, so well done to Paten Hotels. The bar service was good value for money, and an excellent choice of food. Considering the room rates,the accommodation was very plush, and a really enjoyable experience.
Excellent food! The whole, very short stay. was excellemt value.
Such great value for money! Really nice and comfortable hotel with a lovely pool area. The village of Marks Tey is kind of in the middle of nowhere, but I suppose that adds to the charm.
I enjoyed my stay because the rooms were clean, comfortable and sufficient for our overnight stay. I was asked to if I wanted to order a newspaper for Sunday morning and it never arrived.No apology from staff and no reason for it not appearing. We were being picked up at 12 so decided after checkout to have a coffee in the lounge. Found staff member very flippant and unhelpful. No change available in the till.
We have 3 kids and the staff made sure we had interconnecting rooms, many thanks to them. The hotel needs an overhaul, it is very ugly from the outside and the furniture and fittings are getting quite tired now. Also noise from the nearby road is quite loud.
Quick service Bathroom decor is a little dated and te location isnt highlighted too well in the surrounding area
Excellent facilities, well laid out room Had to ask for a remote for TV, but was supplied very promptly
very relaxing and enjoyable not enough time to do a lot more in the time we spemt there
At 1:45 am the radiator in the room woke us up making such a loud drilling noise for about 20 minutes. The morning breakfast was not very nice the beacon and sausages were over cooked and bland and we had to serch for someone to top our coffee up
Food in resturant Busy with corporate event all weekend
The hotel staff. We were impressed by the check-in staff on reception, the evening duty manager & service staff at breakfast. All were welcoming, helpful, charming and very well trained. Proximity to the event we were attending at Layer Marney Tower.
very polite and coutious staff. Room cleanliness bar food cold be improved.
Have stayed several times, it is a suitable location for my requirements Could do with a fridge in the room
The facility and the faculties were awesome . Nothing
Relaxing, good facilities and standard of hotel.
Sky sports in the room Well kept room Well kept hotel Nice surroundings They could have been a bar menu
The country house location. N/A
Very helpfull staff, the room was a standard size and good for the rate and the meals were very good. the general decor of the hotel appeared well maintained and clean The TV was a bit small to watch comfortably room the bed
The staff is very helpful the rooms are very dated and beds very small and not comfortable
Beautiful surroundings. Peaceful. Tv could be labelled to say 'master switch by bed'. Was not obvious to start with. Final details of how to arrive (from London)by car could be improved and Borough Road is also 'Entrance to UoEssex.
Conveniently located with respect to Essex University bath shower facilities just adequate; all charm destroyed; electric fireplace etc.; private anniversary celebrations left hardly any parking place and the parking is big....
Quiet and comfortable. No hassle. Excellent position for visit to University, Colchester and Wivenhoe.
Other than B&B, I did not use any facility. But good secure parking facility adjacent to the hotel was welcome.
Location The barking dog in the room next door, if I had stayed more than one night this would have been a problem. The lady in the next room with the pooch was somewhat selfish. Perhaps the hotel could have advised of the local dog fanciers convention (true not sarcasm) before putting us in the room they did...
Staff were polite and friendly. Paint flaking off the walls in the dining room. Bathroom badly needs work ---- rust behind taps. The bed was only 4ft 6ins wide and my wife and I are used to a larger size. When one is paying £90 per night you would expect to be nearly as comfortable as you are at home with at least a 5ft bed. Also there was only one armchair ?
Clean and well presented, no excessive fuss but just good value Nothing
The gentleman was very helpful at reception-went out of his way to assist me.
room size and ease of access to colchester utd football ground(taxi £10) breakfast is a set price £13.95 alittle bit out of most peoples range
Facilities and cleanliness of hotel. Ability to hear Essex girl antics in adjoining room
The welcome of the staff I was made to feel welcome in all areas, and you felt the staff enjoyed their role rather than just being at work.
Very pleasant stay albeit for one night only. Quiet location which was impressive.
The staff were really frendly. The breakfast had a nice variety and tasted very good N/A
The lovely breakfasts Nothing
Helpfull staff Bathroom not really clean , specifically the bathroom floor was dirty on arrival
After a long journey in the fog, it was lovely to have room service meal (from a well-mannered and lively steward), rest, relax and watch the rugby on tv! N/A
Very nice breakfast. Charges for internet, it should be wireless and provided for free.
Comfortable room, spotlessly clean. Nice bar/restaurant room. Stair carpet was filthy - and seems to have been like that for a while. Breakfast was disappointing, in particular the attitude of the lady cooking / serving. We felt we were intruding on her day.
Lovely hotel in nice location, staff were very helpful at all times, food good We were in a lovely room but there was a constant humming noise coming from behind the wall next to the bathroom (sounded like a pump of some sort!)This went on through the night which was very annoying.Also on last morning my pot of butter actually smelled of garlic! Obviously it had garlic in the night before but thought they should have checked this as it totally put me off my toast!
Very friendly staff, good food, excellent value for money
Excellent welcome by all. Food, room and atmosphere very friendly and relaxing. We knew the area but would not eat anywhere else after first night in the restraurant. Had to wait for the Toad in the Hole, but well worth the wait. Should be a 5 Star rated country hotel. Used to be in the tourist business in Devon. Excellent standards. Only one comment. The water pressure in the shower. Experienced this in my own holiday park in Devon. Need to have a water pump installed to equal out the pressure.
Atmosphere created by a 15th/16th Century inn - not too sophisticated, but comfortable. Menu was limited oin second night by "off" dishes.
Staff very helpful. Room was very clean and good value for price paid Outside area could have been cleaned and more could be done with the bar and outside areas to compete with the Crown accross the road !!!
Excellent hotel in fine location very enjoyable weekend. At good value.
we were made very welcome right from start..all the staff were very friendly,and happy.they gave us info on places to go nearby.. nothing that we did not like..
The hotel is very nice, and also Jackie and her sister let you fill immediately like at home. This is the right place were stay after a long day of work...
All staff and food where very good and very friendly we had a very nice stay
A fine hotel in stunning surrounings with 2 golf courses attached.All the staff were very friendly and made you feel at home immediately. No complaints
Location and hotel facilities (spa) Restaurant closed earlier than we'd have liked (9pm), but room service was excellent and the food was very good.
Made to feel very welcome and comfortable. Wonderful setting. Just lack of toiletaries in bathroom but I did have an economy room. And would have been nice to have rack of toast brought from the kitchen at breakfast instead of having to queue for the single slow toaster (with army of hungary golfers in front of me!)
Chef took the time to discuss my dietry needs&supplied me a lovely me. Dining rooms was good.Hotel was very busy but we were not disturbed by noise. Room outlook was over car park, not so good. Ordered papers but werre not told we had to collect from reception. Spa had products on show however when I wanted to purchase something I was told that as yet they did not have any to sell. For me mattress was a bit 'tired' fortunately had taken a travel memory foam mattress. Would recomend both the hotel and your services and hope to arrange astay via yourselves next year
Roomy, clean, small details (quality of beds sheets etc) but above all, the marvellous staff team. Made my long business stay a real pleasure. Food good in restaurant too. Very slow room heaters, if you forget to inform the staff and get your room 'pre warmed' you may have to sit in your overcoat for 10-15 minutes until it gets going, but hey, maybe it's an environmental thing! Breakfast bit uninventive, same every day.
the staff were very helpful the room was very clean and tidy comfortable a very worthwhile stay for the price I thought the room would include breakfast as this is a must as a feature in the current climate and for he price...on the basis of this we decided to eat away from the hotel for meals as this offered the best value for money
It had a nice bathroom Very basic room the travel inn offers more comfort for less money
Clean, friendly staff, good food and enjoyed the pool!!! Nothing. Shame about the weather but no one can do nothing about that !
Value for money accommodation Food - roomservice meal was expensive and not the highest quality
Excellent location 10 mins off the a12 in pleasant rural location. Good facilities, good sized well equipped rooms, friendly staff Restaurant a bit pricy but lounge bar meals reasonably priced and good quality.
Location is excellent in Colchester Cold room, bedspread with holes in it and a sheet as bedding - no duvet in sight! So a bad night's sleep
The position is very good actually. The room was quite big and with few good services. No welcome at the hotel. No Good Morning/Afternoon, Welcome, How are you...Very bad impression about people working there. No farewell/Thank you/Bye Bye...Nothing at all. The reception staff was very bad looking, dirty and unfriendly. No knowledge about the town and the attractions around (they are not too many so we expected much more help from the reception/concierge). .....Security in the night was really poor. the night concierge opened the door to us without asking nothing about our identity when we asked the room key...we could get any room key easily....Quite scaring!!!
the breakfast was well cooked and plentyful room was cold not enough bedding
loud music during the weekends out of pubs and club
I have stayed at the George many times but because of the lack of a lift I shall be unable to do so in the future. They kindly gave me an upgrade to a suite on the 3 floor which was in accessible for me because of the steep stairs. Luckily I was able to exchange rooms with the friend who was with me, The receptionist explained (in a very friendly way) that because the building was listed they could not make too many alterations Room 205 was at the back of the Hotel overlooking the service quarters and deliveries made early in the morning proved a nuisance but once again the cost of fitting double glazing in the correct listed building style was prohibitve for the Swallow chain of Hotels - the George apologised
The setting of a really historic building in the centre of a historic town the TV didn't offer all the channels advertised; the room could have been cleaner & general decor of the hotel
very old world hotel in the center of the town with good parking not obvious how to get to car park
Being in the centre of town and comfortable Yes, we did not get given a parking token for the hotel car park and as a result we got a parking ticket
Close to Town Centre Barman, refused to serve us drinks it was 11pm admittedly but we had just arrived. He then got told he had to serve residents and he huffed puffed and cursed. He also told us the Hotel did not sell cigarette's . Which they did!!! Cigarette machine near the ground floor toilets.
Staff were polite and the hotel was clean and well looked after Parking was problematic
Compared to Sept 2010 with change of management 1. food is still excellent 2. staff hospitality and efficiency still excellent 3. It was easier this time to make booking on-line 4. a newspaper was available Compared to Sept 2010 with change of management 1. phone in room did not seem to work 2. fewer channels on tv 3. could no longer get internet in room -many people had to use laptops in bar or restaurant area instead of their room 4. water in shower not as hot 5. heating in bar/restaurant limited
The staff were very helpful. The common areas (restaurant, bar and reception) were quite plush using the character of the place well. Breakfast was very good. No crisps at the bar! Room the room had a cheap / old feel to it. Walls were really thin, bed squeaked if you moved in it. Artex on the ceiling and the corridors smelt a bit musty
location , atmosphere , Bed covers torn grubby advertised view of river scaffolding in way we were not informed about that when we booked
the food was quite good room needed updating......staff did not seem to be customer orientated
Lovely period features. At ease with its natural sorroundings. Lovely watercolurs hanging on the walls. First class service. I am beginning to run out of superlatives. In all my travels in the uk and abroad, this is easily the finest hotel I have ever stayed in. The three stars do not do justice to its quality None whatsoever. I would, however, liked to have access to the internet.
Pleasant friendly staff. In bathroom a failed bulb over mirror, and the shower curtain rail was becoming unfixed. Generally the room was too hot despite turning the radiators down.--- but better that than too cold!
room warm no soap in room room in poor state in need of update so called hot water just warm . milk in room out of date have stayed in lot better for less
Nice hotel in good location A bit expensive and noisey at night
The bathroom was small but good. Breakfast was excellent. The room was extremely small, the bed could have been more comfortable, the blanket and bedspread old and worn. Would have liked a duvet.
The whole experience from booking to saying goodbye couldn't have been better. The staff were all so friendly and accomadating,oh and the food....wow! Only that we had to leave!
I received a very good welcome on arrival. Staff were attentive and courteous. Rooms and setting very pleasant. Breakfast excellent
the food was very good.the service was excellent .Would stay there again.
comfort,cleanliness and personal service. Excelent home cooked breakfast with local produce
The staff were very friendly and helpful, the room spotlessly clean and the food - well absolutely delicious. We had a very relaxing break. No
Restaurant and room very comfortable. Bathroom good size. Owner and staff very friendly. Food delicious. Restaurant and room spotlessly clean. Tea & coffee facilities more than adequate.
The warm welcome from the owner. The spacious and comfortable bedroom with wi-fi if required. Extras like a cafetiere and bottled water. The delicious breakfast cooked by the owner/chef. Maybe a personal preference but the bathroom had a corner jacuzzi bath and I would have preferred a large walk-in shower.
The friendliness, the food, the room were all excellent. We really enjoyed our stay and intend going back. Definitely no complaints
Overall impression, very clean, good order. Staff very friendly & helpful despite family health concerns.Food very good. Requested a twin room. Told on arrival this was not available. Double bed offered was a little small for Grandmother & Granddaughter.
staff very friendly and helpful, room well appointed and clean and niceto see bath mats, shower gel, tea tray etc, not like travelodge where we stayed recently and all these things were absent. Price of breakfast very steep, can get a decent steak in a restaurant for that!
All the staff were extremely polite. The staff in the dining room need more training.They were very polite but forgot to serve our wine and no water was offered.
Location Lack of cleanliness and poor quality of furnishings and fittings in each of the three rooms (including a suite) that we were allocated after various changes.
Style of and decor of hotel
Everything was just right. Thanks to bookings.com I managed to get a suite for the price of a double. Having been once I am sure I wouldnt have the problem again but I did find it ratehr awkward to find and probably spent 20mins driving around in circles despite sat nav.
Clean, good size room, nice surroundings, decent restaurant WiFi connection kept dropping or was very slow and unreliable in room. Bed too soft for my liking.
Excellent value for money. Bed very comfortable, room clean and quiet. Staff friendly and helpful, especially bar and restaurant staff. Had a two meals for £9.95 deal which was excellent. Would recommend the hotel and will definitely use again.
A comfortable stay My wife could smell smoke via the air con
convenience room cleanliness, small shallow bath, tired decor
Very friendly and helpful staff. The room was comfortable and clean. The full english breakfast was exceptionally good ( the eggs were even cooked in froint of us to our taste). A really good selection of freshly prepaired food! The hotel was difficult to find
friendly and helpful staff, lovely room.
Very helpful friendly staff, fantastic food, brilliant beds and very reasonably priced. I thought the bathroom was a little bit poor in comparison to the rest of the room.
We had a very comfortable stay, meals very good value, staff excellent. Location isn't great but once inside it was very pleasant.
staff very helpfull and polite, food very good value for money, our room and bathroom need up dating but clean. would stay again.
Staff were very friendly, helpful and efficient
Staff in the bar were very helpful. Rooms were tired, Walls dirty. Foul offensive smell in corridors leading to rooms. Crockery, cutlery and tables sticky and dirty at breakfast. Checkout staff disinterested in our feedback.
A bit tired looking
The relaxed friendly atmosphere. The staff were very helpful at all times whch in turn gave us a hassle free stay
Food was excellent Car parking a problem as it is unofficially used by non-residents leading to difficulties during office hours
The Restaurant food wasnt very good and could of been better. But otherwise good.