The room was clean and comfortable and there were thoughtful small extras. The staff let me park in their car park although I had checked out.
Very Polite & helpful Staff Excellent cleanliness of room Food beautiful
clean Parking difficult (3spaces over road otherwise roadside nearby 60min restrictions. On a busy noisy crossroads. No access even for unloading outside. Less fit/able customers would have no chance
comfortable bed, free WIFI I had the 'attic' room. Too small even for one person.
It was luxorious, everything was beautifully clean everyday. The breakfast was sumptious, as much as you could eat & wonderfully prepared. The staff were lovely, polite, kind & helpful. I cannot say enough of how brilliant the place was. It wasn't a problem for me but the bath towels were bath towel size & if you were a larger person or liked a little more luxury it might be nice to have a bath sheet.
the management were very friendly, helpful and informative, the bed was superbly comfortable as was the room and the breakfast was woderfully cooked and presented. nothing
Welcoming, helpful, very friendly owner; fantastic cooked breakfast, good location. very small allocated parking
Helpful and knowledgeable owner No dedicated parking
Outstanding staff, every encounter with them was a positive experience. I was really quite struck by this. It spoke of attention to training and good staff morale. Decor is rather traditional in a style which does not appeal to me however this would not put me off going again and I'm sure would appeal to many.
It was convenient for the shopping and restaurant facilities , you could leave your car and walk . I think You should be aware of the age group that mainly uses the hotel ..as we in our early 40's and most of the guests were over 70 ....we appeared to be the youngest people there
Staff were attentive and service was good Prices for food and drinks were high
Very nice staff and hotel beautifuklly furnished. A really lovely place to stay.
View from the room over the River Taw. Quiet relaxed atmosphere.
Friendly & helpful staff No tea/coffee making facilities in room
All staff always helpful, cheerful, friendly and very smartly dressed. Overall, hotel mains very high standards. As this hotel seems to be used in main by the 'older generation', it would have been better to have had 'walk in' shower cubicles rather than than having to climb over the side of a large bath to take a shower with very poor water pressure!!!
very central No air conditioning - our room got to 32 degrees
The staff were all very helpful, friendly,happy and nothing seemed to much trouble. The room service was just what we needed after a long day and again the food was good. Nothing to dislike. Will certainly visit again.
relaxing & comfortable
Reception staff very helpful. Bed extremely comfortable. Breakfast very good and nice to see good quality products being supplied. Evening meal, which was charged separately, was really good value for money. Tea and coffee supplies in the room were generous and biscuits delicious, and again good quality. Yes I will be going back again. We were given a downstairs room initially, but after a couple of hours listening to the people above walking about in what sounded like hob nailed boots on a wooden floor, we asked to be moved. We were given another room, upstairs this time, which was far nicer, fresher and lighter. The first room was incredibly gloomy and even with all the lights on, it had a very depressing feel to it, plus it smelt peculiar. The whole place needs a coat of paint, a stiff broom outside and a tidying up of the gardens. It could look really nice.
We liked the fact that the rooms where away from the hotel building and the walkway to the rooms was bordered with subtropical plants. The evening meal took far too long to arrive after the order was taken. Th use of convenience sauces spoilt the main course
The best cooked breakfasts ever! Friendliness of staff Efficient cleaning of rooms "Green" policy on towel changing Dimly lit rooms
beautiful accomodation in a lovely location and friendly efficient service
The restaurant in particular was excellent, good service, good food, and very pleasant surroundings.
Excellent food,comfortable room, a very organised team of people, who worked well together It was a bit too far out of Barnstable to walk into town.
very polite and helpful staff a very pleasant stay
having to move to a third room from the superior one booked.
The staff very helpfull, the Hotel top of the list of my recent bookings, the more of this type of hotel at this price the better, thank you
Comfortable and good value Nothing
No food available when we arrived at 22.00.
The hotel location was poor the room backed onto a car park that kept me awake in the evening and first thing in the morning. the hotel was old and required modernisation, I am not sure how this is desciribed as a 3 star hotel.
There was a wonderful selection on offer for breakfast! Lack of air ventilation in the bathroom which left a damp odour.
Good friendly service I missed having a radio in the bedroom
Great breakfast and comfortable room I stayed in the outside cottage rooms and unfortunately the weather was not good so the walk to breakfast was wet.
The bathroom was very big and the room very clean.
Friendly relaxed atmosphere
had a wedding when need to relax came back to the hotel
Comfort, food, location, staff
The extreme friendliness of all the staff Dining room end of the bar was very cold and draughty. This was only used on one night when there were very few guests dining
Limited closet space. Small rooms
room immaculate, owners could not have been friendlier, breakfast excellent. Highly reccommended. no.
The hotel is immacualtely clean and the decor is pleasing. The parking was free. The bedroom was very comfortable. Breakfast was very good, the fresh fruit was a very nice touch. Sandy and Dave were very friendly and helpful, even to the extent of bringing breakfast time forward for us. I thought the guest house is extremely good value for money.
Amongst the very best in our experience of B&B accommodation, with the addition of the most caring of proprietors. We arrived with a vehicle problem and a cellphone for which there is no signal within the West Country and were instantly rescued by Dave and Sandy. We would not hesitate to recommend Burnside to any comfort seeking couple.
Very pleasant stay and greeted by the owners who were both warm and welcoming......................lovely breakfast!
the friendliness of the owners and the cleaniness of the rooms the breakfast time was to early and should be more flexible
Position of hotel, friendly atmosphere. The owners and staff were very helpful and friendly. It was a shame we only stayed one night. We hope to visit again and stay a little longer. No - the hotel was excellent,
the staff were all very plesaent and helpful nothing was to much trouble to them,we were made very welcome from arriving to leaving will stay there again.
a very friendly and easy-going welcome to the hotel. a great family to stay with, lovely breakfast, amazing view from our room at the rear of the hotel. Julie wanted to take the bird home and i wanted the chameleon! mum loved her comfy bed and the black pudding! we didnt want to leave. will def recommend and use ourselves if we need to stay anywhere in ilfracombe area again. cannot fault the service from hosts or hotel in anyway.
Very friendly and welcoming owners. Clean accommodation. Excellent breakfast. Nothing.
Definitely liked the friendly staff, big cooked breakfast, cleanliness and the deceptive size of the hotel...looked small from the outside but lots of space and comfort inside. We recommend this to anyone looking for a family run hotel who are planning to stay in Ilfracombe or visit the surrounding area. We really liked it...thanks Ian...regards to Boris.
Great Hotel to stay with a good location near to everything ... the rooms where clean and comfortable, the full english breakfast was delicious, the staff always very freindly. The parking was a little difficult not much space, best thing was to use the local bus and leave the car parked up.
Disability awareness. Up to date cleanliness and safety qualifications. Friendly staff without being intrusive. Small bar. Clean. Plenty of coffee, tea, biscuits etc. provided. Helpful.
Really friendly people and extremely clean through out None
The staff were extremely friendly and to be honest we really could not fault the hotel in any way at all. We booked one double and one single, the single being for my father in law,who at 89 had trouble with climbing stairs. The single room happened to be on the fourth floor yet without any prompt from any one he was transferred to a double on first floor,at no extra cost. There was no fuss and even my father in law or husband were aware of the change until later. The rooms we occupied were clean, comfortable and had plenty of room. The breakfasts were excellent and plentiful. A very pleasant and value for money stay and we would class this as a little gem. nothing
The staff were exceedingly friendly and helpful. The breakfast was excellent and the room was spacious and clean, it was incredible value for money
Lovely room and friendly welcoming atmosphere and staff.
Nice & friendly home from home atmosphere.
Nice side room clean and bright. Excellent for harbour. Good breakfast. Soap was not provided or any other cleanser only body lotion
Location close to harbour, reasonable value, wide choice in restaurant. Restaurant was very busy one night and as a result the service was slow. We were given free drinks to compensate for this.
The location, being a 'Stones Throw' from the Harbour was great for our weekend break. The friendly staff were able to give us information on local coast walks. The breakfast provided was very good. The place could do with some re-decoration but was fine for our needs for a weekend stay.
Being very close to harbour and shops; staff very helpful and friendly; very quiet even though pubs etc close by
Visited local places of interest and enjoyed going to the old harbour
The hotel required up dating.
Everything was perfect for us, especially the views from our room. I would have appreciated an internet connection.
Very clean with friendly, helpful staff Plumbing was a bit noisy
We liked the way we were greeted and looked after well by very helpful owners. Good breakfast, comfy beds.
The View and the room was nice and clean, super small town but not far from barnstaple. Breakfast was nice A tad to personal for my liking but would stay here again, They got a bit upset that we arrived later than planned,
Quiet area - lovely views.
Pleasant room, lovely and clean, great bathroom. Tv wasn't in the bedroom, also breakfast was not really full english as stated.
A much appreciated cup of tea produced on arrival. Local maps and walks in area. As the country roads were very narrow with no lighting you need to familiarise yourself with the surrounding area to find your way back in the dark.
Friendly welcome Road access poor, too remote. Lack of information and knowledge of owners for good places to eat.
Friendly service, excellent room and wonderful walk-in shower - easy for people with bad backs like us!
Shirley and Dave were very helpful and friendly. Food were great. none
There was nothing to dislike about the Hotel the set up was excellent, made to feel very welcome. I will be staying at this Hotel again No.
Nothing particularly outstanding Bad restaurant service due to in experience staff. Breakfast basic and didn't look that appetising.
very relaxing stay, good food,good facilities. not able to share sauna with wife as situated in respective changing rooms.
nothing! being in the 70's as in need of refurb
nice hotel its just a bi far from the town
Parking & city location good. Health club & gym also lookef ggod and was well used - unfortunatrly forgot my swim things, club couldn't lend costumes and Tesco & Sainsbury had none (not surprising really) Unfriendly reception area. The function room end of the hotel was more inviting. The rooms were ageing a bit but were comfortable.
Being charged extra for breakfast
spent time around the town centre and enjoyed a nice night.
nice clean room out of the town location,
£30 for broadband for a 2 night stay - broadband constantly cutting out but staff would not entertain a refund. Other similar hotels don't charge - and the service works.
I'm a fussy guest needing to check the room before I agree to stay in it and 9 times out of 10 ask to be moved but on this occasion I was impressed as soon as I walked into the room. It was of the same standard as that pictured on their website. It and the bathroom were very clean. The food was good. The only downside was that the bed base didn't have a valance sheet so you could see it. Rather a shame to be let down by such a simple item especially considering they had put such effort into everything else.
Good breakfast, with pleasant attentive staff Noisy location
nice room and friendly staff it was very noisy at night but this is due to the fact that it is in the middle of town. we had to have the bedroom window open as well as the room was so hot
It was cheap, cheerful and well located
The location and lounges The taps did not function correctly and the lift is to small
Exceptional food Parking could be difficult in a confined space
Found that the room I had booked was a twin and I wanted a double. Reception staff soon arranged for this to be changed and did so with a really good attitude. They were really friendly. Room was comfortable although a little warm at first but this soon cooled when we put the AC on. Food at breakfast was good and again the staff were great although very busy It was Halloween and the revellers outside the front of the hotel (from nearby pubs and clubs) were a bit noisy.
It was a very pleasant stay and staff were exceptional. I could not book for room bed and breakfast online only bed and breakfast.
It was clean and comfortable
The Hotel certainly exceeded my expectations. A comfortable bar, good food and a very good breakfast. I will certainly book it again if I stay in Barnstaple
The staff were extremely friendly. The food was really good.The hotel was centrally located which was ideal.It was also well situated for visiting other places.
a very relaxing hotel in lovely surroundings very peacfull food very good.will stay again.
The Hotel was very clean and well furnished, the owners were very proffesional and tended to any requirements. The location is beautiful and within easy reach of Ilfracombe. A very short window to have breakfast.
The hotel staff were always really friendly and helpful, rooms were clean and the location was beautiful and peaceful with good access to the surrounding area. Albeit the hotel is not in the middle of town, which means a short taxi ride in the evening, but staying in such a beautiful location with that country house feel more than compensated. I am looking to going back.
Adequate accommodation, Very average. Would not recomend it, or stay again. Cold, uninviting and lacking in atmosphere. Basic and simple, clearly run on basic, minimal resources. Odd 'front of house' personel.
dreamy but weather let it down a bit dark entrance at night
The 'Superior En suite' room was a laugh. The 'shower room' no bath, was so tiny there was very little space. Also the entrance to the shower room was via a folding door not a solid room. Certainly the Superior en suite room was not superior and not worth the rate as quoted.
the owners where very friendly and good location
Peaceful and secluded situation. Friendly owner. Did not see his wife and there did not appear to be any other staff. This should really be classed as a B&B as there was no restaurant and only a part-time bar. Our room was Superior but was small and only had very small shower room. Did not like sharing a table with other guests at breakfast. We were not asked what we would like for breakfast and were just given full English which I did not want. I would have preferred boiled or scrambled eggs
The hotel was very quiet, relaxing and in a wonderful location. The owners were very helpful and polite. The breakfast's were presented wonderfully and the food was excellent. On first impression I was disappointed about the appearance of the hotel as it looked 'tired'. The room we had been allocated had unforunately been double booked so we were upgraded to a superior room at no extra cost but I was disappointed that there wasn't a shower but a bath instead.
We loved the location and the quietness of this hotel as it was wonderfully situated in a lovely wooded valley. The staff were very friendly and made us feel welcome. Excellent choice of menu offered for breakfast and evening meal is highly recommended.
Warm welcome Parking space adequate but cramped.
Very clean and nicely decorated. Owners very nice friendly people, eager to please their guests.
Friendliness of the couple running it.Food was excellent.Rooms were clean and tidy
we enjoyed this hotel as it was just what we were looking for nice clean friendly and relaxing had a good break
The friendly staff and a good breakfast Yes the room, poor facilities, out of date and very very small!
nothing very much , hardly any other guests, although gave the impression when booked rooms were in great demand !! would not wish to stay there again. use comments as above
Warm and hospitable staff.
As soon as we arrived we were made to feel very welcome. It was a pleasure to speak to both owners who were able to give us a good advise on places to visit. Breakfast was excellent.
Cleanliness and kind staff The room had no view and the bathroom was not en-suite
Scenery The television in the room was very small not realy high enough up to see and the room felt adequate but not warranting the five diamond rating. The hotel generally felt somewhat tired.
Location was excellent; very quiet and comfortable. The price of the evening meal!
The hotel was great, comfortable & full of character but the two owners made it as they where very hospitable.
peace shower need updating
Views to die for,blissful isolated location, clean and friendly hotel and a great breakfast ! Seemed alittle dear ? May not be suitable for those wanting a centre location ?
Peace and quiet No
The nice owners/staff.They made you feel at home,nothing was to much for them.The room we had was comfortable and had all one could want.Breakfast very good and prompt.Very clean and tidy.
Deluxe rooms spacious, big and comfortable bed and english breakfast superb. Pillows could have been a bit better but better than other hotels I have stayed in. Staff extremely friendly, informative and helpful. not sure if smaller rooms would suit. heating not 24/7. no bath in ensuite. No seating lounge or relaxation seating in room. Weather turned very cold, wet and extremely windy weather during our stay and there was nonwhere suitable to relax.
Friendly staff, clean and tidy room and hotel. Very good breakfast. None
My wife and I thourougly enjoyed our 4day stay at The Woodlands,so much so that it was a difficult decision not to extend our visit by another day.The room we had overlooking the back garden was very large and very comfortable,the shower was excellent,and the breakfasts cooked by Chris were the best English breakfasts my wife and I have ever tasted.We found the proprietors at the Woodlands very friendly and amiable and all these factors really combined to make our visit one to remember,and we will certainly return again in the future
Friendly, helpful and eager to please
Friendly staff, clean comfy room, WIFI and an excellent breakfast Car park is small but room on the road to park
Friendly service coupled with very lovely accommodation. Would definately recommend it to others!
the rooms were excellent and very clean .the host was freindly and welcoming . flat sceen tv in the romm and a double shower in the bathroom excellent stay could do with bigger sausages for breakfast
Very welcoming. Good facilities/lighting in room. Comfortable and very clean.
The friendlness, it is a lovely hotel. The food is great, and freshly prepared. I was very relaxed and it felt like home away from home.
good value, very relaxed and warm welcome throughout home from home feeling No
Everything was excellent. The room was beautiful, lovely white bed linen, very clean and very spacious. The breakfast was very good and we could decide when to have it (brilliant when your on holiday). We were made to feel very welcome and we had a very nice stay.
Cheerful guest house owner who made us feel welcome straight away, comfortable spacious room with nice shower, good breakfast. None
it was so friendly and a plessure to stay
Excellent service, good size room well furnished with all amenities available, comfortable bed, good position for town centre.
Nice room bit noisey from traffic but clean Pillows on bed were rubbish so spoilt sleep and the full english was a bit mean.