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The location,very good Hotel very run down,staff not very helpful,ive stayed at the bell three times over the years as we race at snetterton racetrack and each time the hotel looks a little tired,it needs a little tlc dont think we will stay next year.
nothing due to the smell and unclean feel of the hotel we did not stay the night. the hotel needs some serious renovation. upon checking out (within an hour of checking in!) we were still charged the full amount despite stating the above
The staff were very friendly and efficient. Breakfast was great.Beds were comfortable and the rooms was lovely and clean. The room was fairly cold even though the radiator was on. The plumbing needs to be sorted. I tried to run a bath and only a trickle of water came out and that wasn't very hot. So,I tried the shower and it was the same.
Good breakfasts. Comfortable bed. Warm room. Hotel did not fix shower head even after we asked twice. Window would not shut. TV signal was poor. Not happy that I was asked to pay for the room when I arrived, even though money had come out of my credit card account the week before. Not happy that we were asked to pay for breakfasts as hotel didnt think breakfasts were included when booked through Bokings.com. We had to show your email as proof as they had not been sent a copy of your email, allegedly.
The only fault was that we did not realise that the radiator in the room had been turned off and therefor the room was on the cold side due to the time of year.
Excellent value, good food, friendly hotel staff. Although efficient the bar staff could have been taught to smile.
checking out evening restaurant service, crap
Very large bathroom. Restaurant staff gave good service. Newspaper arrived early. No telephone in the room so although I was asked if I would like a wake up call it never arrived.
I am disabled and there was always a disabled space for my car and the staff were friendly. The hotel room was not clean. On the surface it looked clean but when I laid on the bed the wall behind was covered in dust.
the hotel has good faccilities and our room was pleasant. Breakfast also good we were put in a room directly above a very loud party. The hotel refused to compensate us in any way for the fact that we couldn't sleep
Food and service was excellent None
friendly family run hotel, staff most helpful and acconodating. we will be going again.
We spent two nights in one of the four poster bedrooms in the newer part of the hotel. The room was beautiful and although we have stayed in some lovely hotels previously this room was probably one of the nicest. The en-suite with huge shower was lovely with some lovely extra touches. Can't wait to go back for another weekend.
Excellent food, good sized and well planned room, excellent shower
I rather liked the thoughtful layout of the rooms: the quality of service and food at the Restaurant: and the willingness of the staff to help wherever they could Only the proximity of an A road (by the front door) but that is not really something easily solved
Friendly very good food and superb accomodation. Liked everything.
Friendliness of staff and quality of food
Wonderfully helpful staff, superb room and well presented good food.
Everything the style of the rooms and the staff were so friendly the breakfast was wonderful I miss it now. Ummmm im normally picky but there were none
Size, design and finish of bedroom was very good. Welcoming and attentive staff. Good food in a relaxed atmosphere. Nothing.
Friendly staff very accomodating. Hotel needs updating old tired decoration.
The room was comortable and clean. There was plenty of parking space available. Although the breakfast was buffet style it was of a good quality. The room was a little cramped, the additional single bed, which we didn't need, didn't help. The service at breakfast, replenishing the buffet, was slow and tea wasn't offered. Having said this, given the fact that the waitress doubled up as the receptionist I thought that she did very well.
Well situated for our requirement to go to " GO APE " for a sponsored event. Quiet and pecefull surroundings. Convenient for local shops, restaurants and pubs. Friendly and helpfull staff. Trouble free booking. Will neede updating in the very near future but still had character.
General atmosphere plenty of parking excellent breakfast position in the high street None
Very little Poor staff, dirty rooms, shocking food
Breakfast was nice Building needs lots of attention inside and outside. Some of the staff were pleasent. The one thing that was infuriating, was that some guests were out the front of the building smoking/drinking and shouting at the early hours of the morning and kept me awake until at least 2am, not funny when you have to be up at 6am!!! A complaint was made to a member of staff in the morning, and nothing was said by them.
Comfortable Room remove the marquee, clean the windows, redecorate in places.
It was convenient to our place of business. The breakfast on the friday was poorly prepared and unpleasant. Saturday and Sunday were much better. Saturday night therev was a rather noisy Karaoke in the bar below our room. This is not the quality country hotel that the website suggests.
would NOT recommend this hotel to anyone.
nothing at all not a very good experience, toilet and hot water not working.
Large spacious room. Very private. Easy to find hotel.Very clean. Good breakfast and lunches available. Good pleasant service and relaxed atmosphere. Free parking Minor point, Plug disconnected in bathroom basin
Warm friendly atmosphere and staff. Clean and comfortable
Lovely friendly inn. My (disabled)room was excellent, the bed was better than mine at home! Apart from the toilet seat the room/bathroom was beautifully clean. Breakfast was great, served by a very smiley, happy young lady. My room was adjacent to entrance of inn, so noisy, though it did stop just before 11pm. would not want to be staying in that room in the summer as there were patio tables/chairs right outside the room. Toilet seat wasn't clean. could hear another guests tv blasting out at 7.15am on the Sunday morning
Very friendly staff, excellent food. None
No bad points at all
clean comfortable will stay there again. nothing
Excellent room, good size and features. The pub/restaurant to which it was attached served excellent food both evenings and breakfast. Great staff and service. Only slight point was a feeble shower but it did work ok and didn't stop me really enjoying my stay- might have been just my room
Nice Cosy quiet thatched cottage appeal. Friendly attentive staff
Hotel was clean and tidy, with friendly staff. Only bbc on tv so very limited on viewing as reception very poor
Excellent, comfortable rooms, amazing shower. Excellent food (breakfast is a must) and friendly, helpful staff. Very reasonably priced If I have to pick one, very poor reception on some of the freeview channels but you'll get that anywhere
The bedroom and bathroom were absolutely spotless and the beds very confortable and the dining room was bright and relaxing
The breakfast was excellent. The staff were friendly and helpful. Ensuite shower room was too small and rather dated.
Very welcoming and we would have liked to have been staying longer
Very few, breakfast was ok and the hotel's own website was good - if very unrepresentative of the actual hotel. A very poor shower and shoddy room - totally misrepresented by the hotel's website.
Friendliness of the staff and the excellent quality of the food, together with it's proximity to my workplace.
Nice hotel in lovely grounds, comfortable room, friendly staff and a good breakfast. Felt that a cot charge of £10 was excessive, did not pay for a cot last time we stayed there. No drinking water in the room.
The location was nice, within walking distance of the town centre. The room was a little noisy as it was on the main road in and out of the town.
Very comfortable and welcoming. Great breakfast. Just right for a business overnight stay
The welcoming staff. Nothing too much trouble. Breakfast needed to be earlier than stated and was told that was fine. Apparently the earliest they had done breakfast for was 4 30!!!! Room was exactly as seen in pictures which made a refreshing change.
Lovely, well thought-out room, very quiet at night. Beds very comfortable. Staff welcoming and friendly.
Lovely well decorated rooms. Good service from friendly staff. Good location for exploring Thetford's historical past. A noisy extractor fan in the kitchen sent a low vibration into the room the first night we stayed that disturbed our rest. We did not hear it the second night. We were awoken at 3am on friday night by noisy lads congretating with their cars across the road from the hotel.
Lovely atmosphere and situation. Friendly and helpful staff. Food excellent, bed comfortable. A great base for a relaxing week.
Very friendly, welcoming staff. Lovely gardens with plenty of opportunities to sit down although a bit damp to make the most of them.
everything. it was excellent. Beautiful surroundings, food was excellent, the rooms and service was wonderful. Will be going back again very soon.
Excellent room in a tranquil setting, wished we'd had longer to stay to enjoy the amenities and garden setting. Nothing
Location was very peaceful, staff were very helpful, lovely countryside views, food was tasty albeit overcooked. Bathroom in Kingfisher could have done with updating.
Quiet Far from town
Staff helpful and friendly , evening meal very good with good choice, breakfast excellent. Since hotel was quite for our stay operating on muinimum staff and bar unmanned for quite long periods
Quite location helpful & friendly staff, meals very good nothing to much bother - staff responded quickly & professionally Everything fine
Poor cooked breakfast
A delightful country house hotel in its' own grounds. smartly decorated, clean, comfortable, good bar & much above average restaurant...all the things that make a good upmarket country house hotel.
Quiet location. Secure parking. In town centre. A little difficult to find. Directions need to be more detailed.
We found the Manager and Staff very polite and helpful in all our needs. We were there for a family party and we were given a main door key so as we could let ourselves in without having to wake the Staff. The room was very clean and comfortable and the breakfast was very well presented. We would diffenitely recommend this Guest House and also would use them again as our first choice. There was nothing that we did not like about this Guest Accommendation, it was perfect.
Wereham House has a lovely warm atmosphere which is created by Caroline and Andy who are the charming couple that run this small hotel. Nothing was too much trouble for them and they always had time to chat. ( We also loved Murphy the dog who greeted us in the car park!) If you don't like dogs, don't worry he is no way intrusive will just say hello and then leave you to it) The hotel is in a very convenient spot, within easy walking distance from the local restuarants, pubs and shops. We left our car in the car park for the whole weekend, as we were visiting relations who live in Thetford and just walked everywhere. The breakfast was very good, plenty of choice and well coked and presented. We didn't actually eat in the restaurant as it was fully booked both nights with a function. We will definitely stay there again. This is not a complaint but just a helpful hint. Under the carpet in the bedroom there were some holes in the floor which was a little off putting as you kept catching your foot in them. (Its quite an old building I understand but I think the floor needs looking at or at least in room 3 which we had. Also the shower had some mildew both inside and out, all it needed was one of the mildew sprays left on for a day and that would have done the trick. The hair dryer kept cutting out and it was impossible to dry your hair by it.
Greeting and service
The welcome and helpful proprietor
The staff were very welcoming and friendly and the breakfast was excellent.
Good location, splendid breakfast, extremely friendly proprietors Shower/toilet a bit cramped
Parking was good, beds were good & clean, breakfast was OK 1. Old Bathroom & poor shower & a certain smell - damp covered by airfreshners. bathroom looked like it had been given a coat of clean up paint and nice towels to cover the basic inadequacy of a worn out facility. 2. Dining experience was old British boiled food standard & dinner was disappointing . (and we do not really want to see the waiters knees though I understand the informality). To be honest the idea that it was a 4 star hotel was off the mark and we came away feeling that the cost was too much for what we received in return.
None The hotel is advertised as 4 star, but it is more like 1 star. The rooms are very small, badly decorated, and the noise from the Saniflo's and the adjacent occupants is overpowering. A very poor example of a hotel.
Good size room with view of quiet street Thought room may be a little cold in winter ... one radiator .
The whole atmosphere and lay out was great, felt very comfortable
Location, comfort and friendliness of the staff
Nice area See below Would not recomend to anyone.
I would like to have seen some information in the room on the restaurant, breakfast & dinner times & maybe a sample menu & details on checkout times. there was no guest information at all not even on the area or things to do.
Very nice atmospere, helpful staff Spiders webs in the lightfittings in my room. And the trip from carpark to entrance is less than convenient
Very friendly and helpful staff; they even offered to buy in special foods for the gluten-free diet in our group. Pleasant grounds and peaceful rural setting. Good breakfast, but some fruit would have been nice. We appreciated having ground-floor rooms and being able to park right outside. My room was far too hot and I couldn't adjust the radiator or towel rail. The shower was also too hot to stand under, so I had to have a bath each morning. I did report this and was told a plumber was due in the day, but there was no change in temperature of heating or water afterwards. I was pleased we were allowed to bring a dog at no extra charge, but felt that having to sign a detailed disclaimer was a little over the top; it was something I'd never had to do before. It also seemed a little distasteful that a hotel of this standard should be threatening to fine guests for dog-fouling and smoking in rooms; a simple, polite reminder that these are not acceptable should suffice.
Lovely place, really nice setting. We were there for a family wedding and liked the layout, all the rooms were in a courtyard setting.
Excellent service and very comfortable well sized rooms. There is ample parking adjacent to the rooms. I like the fact that all the rooms are at ground floor and are very clean. Highly recommended
It was nice to arrive that everything was ready & clean, and helpful staff We didn't get to stay longer
Disapointed with choise of food menu and quality of food