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Exceptional service. Smart hotel. Good location. No air conditioning
We came to Bingen for an outdoor jazz festival and the hotel staff handled the event with flexibility. Around 19:30 the wind and rain stopped the music. We went to dinner and returned to find that the music had been moved into a conference room in the hotel. At check out I was charged for breakfast even though I didn't book or request the meal. The staff was very polite and removed the charge.
We had a problem with our eldest son who was arriving by train late at night. The front desk staff were absolutely terrific at helping us with anything we needed, particularly the young lady who was on duty the evening that we checked in. Extremely helpful and accommodating, she deserves recognition for her friendly and helpful attitude. Also, your restaurant staff were very courteous and friendly. I also appreciated the close proximity to both rail stations, the rivers, and the short walking distance to shopping. Although the restaurant food was delicious, I did find the prices rather high.
Room is very comfortable, outside view is good
Excellent location but....... out of date furnishings (espcially bathrooms) quite loud due to trains passing nearby
We requested a sheet or light blanket because the duvets were too hot. The staff said none were available. How could that be if they use sheets to make up the bed?
Nice room, good view of Rhine river, excellent restaurant overlooking Rhine river, modern decor, underground parking with quick access to elevator. Price of buffet breakfast was too high for leisure travelers without an business expense account.
cleanliness of the room, view of the room
Great location and good breakfast, although pricey. Would only recommend it based on the location. I had nothing but problems with the bookings, starting with the booking process initially, which I was assured by booking.com had been sorted. Explained the situation again at the hotel, who made me believe initially that it was all looked after, then 2 days after nobody had any trace of the conversation and I had to forward my email confirmation following an hour of discussion to receive the quoted price. They also still have smoking rooms, so it can smell of smoke if the window is left open over night. I was offered a drinks voucher for compensation and was then initially advised at the restaurant (as they don't have a bar) that this was only for drinks up to 3-3.50 Euro. 2nd waiter was finally helpful, but it left poor view of the hotel.
very clean ,and very good location
The view of the vineyards and Rhein River was very nice. The location was convenient. The hotel is situated between two railroad tracks that pass approximately 100 yards on either side. The trains run several times per hour throughout the night. If you're a light sleeper, the sound may wake you.
Very quiet hotel with wonderful location, thermal baths and good breakfast. There was no fridge or minibar in the room.
Comfortable rooms and very helpful staff. No
Good location, surrounded with river and the park which is nice for the kids to run around but wish there is a play ground in the park. nice walking path up to the vineyard. walking distance to the centre. Good buffet breakfast, free access to adjacent thermal bath. in hotel spa centre, clean and quiet room. There wasn't an outdoor/indoor play ground area for the kids. No free internet access.
Very relaxed feel to the hotel, open almost 24 hours, easy to come in and out, the staff were always there and very helpful, the location is central to everywhere but quiet Free internet access would be ideal
The place, the spa facilities, the view, the spacious room, the food, the reception, the proximity to the Baderhaus On the whole all was good
Magnificent location with gardens and riverside walks with vinyards above. Excellent hot and cold breakfast buffet. Exceptionally quick check-in and efficient reception. Poorly equipped bedroom: mean thin towels, no robes, no mini-bar or refridgerator, tiny uncomfortable pillows.
Breakfast We stayed next to dogs that barked for hours while the owners were out.Staff said there was nothing they could do.They said it wasn't there fault!I have a responsibility to pay the bill and they have a responsibility to give a relaxing atmosphere. They didn't keep their end of the bargain and offered no reduction as a way of saying sorry.I left a comment card and send an e-mail but no response!!
Classical hotel nicely located in a park with free access to thermal pool. In addition, there's a bathing house with sauna's next to the hotel. Breakfast is excellent and paid parking is in front of the hotel. Since I did not like the single room they gave me, I received a free upgrade to a double room. The hotel is not very new and that includes the rooms - has it's charm though. Wifi should be free in my opinion.
Spa facilities, restaurant, location.
Location was great, Rhine riverboat, chairlift, and general charm. Our room was noisy, thank heavens for sleeping pills.
Nice and comfortable rooms. Good breakfast! Nice restaurant with good food and excellent wines - produced by Mr Breuer himself! The Berg Schlossberg is probably the best riesling ever produced!
The location was exelent, it had a great breakfast, a top class restaurant, and the staff were so frendly.
The hotel was so much better than expected. The staff was friendly and really made us comfortable. The breakfast was included and beautifully presented. Wish we could have stayed longer.
The hotel was in an excellent position in the town, rooms were large and modern, restaurant and food were excellent, very good breakfast and the staff were very helpful. I would certainly stay again.
Location. And, a very nice hotel. We will definitely return. There wasn't a think not to like!
Breakfast was very good. It was also convenient that they had a restaurant. Spacious bathrooms. The rooms are very basic and boring. No authentic German character. No shampoo/conditioner or lotion was given in the bathrooms.
We loved the nice well renovated location in the middle of Rüdesheim everything ok, parking space close by
People is very friendly. German local Food and local wine is very good. I can recommend this hotel . nothing.
Style of hotel was german village like, very attractive. Location was excellent, room very modern but very comfortable. Staff welcoming and most helpful. Food also very good. Wish we could have stayed longer.
Excellent country location for walking/chilling out. The bedroom was quite dark and some colour would help to brighten up the room- we were located in the house in the garden.
I like to have rich Breakfast and better room.
Room, Grounds and Dining no
Friendly restaurant staff, dressing gowns in the room, swimming pool, secure parking
Location of the ex hunting lodge is great for a get away, in the hills, near the forests. We liked the chairlift down to the Rhine, rooms clean and comfy. Plenty of free parking on site, car would be essential here. Restaurant was excellent, dinner great and breakfast was one of the biggest food spreads I'd seen. Nothing, all great.
Staff were helpful and friendly, the food was excellent and the hotel setting beautiful and peaceful
Away from the crowded
I arrived at 10pm but they kept the restaurant open for me.
Very comfortable rooms and extremely friendly staff
Super breakfast, relaxing environment away from the city (yet close enough to get into town by a short taxi ride). Was not impressed with the cleanliness considering the prices charged. Perhaps it was supposed to be part of the rustic hunting lodge-type charm of the facility.
Friendly, competent staff and sufficiently equipped rooms Noise from very often passing trains
Really good room, warm and comfortable bed. Very clean and modern facilities.
Availability Railway line outside hotel
View plus the person that checked us in was extremely helpful. He made sure that we were happy with our room before we accepted the room. I highly recommend the hotel and the service. Again, the gentleman that checked us in was extremely helpful. Wonderful views on both sides of the hotel.
The trains are loud because they are right in front of the hotel.
Location was perfect for both Rhine and Rail Station Busy night time rail activity ideal for train spotters beware
This hotel is located in front of railway. Then, so noisy all the day.
Access to Rhine River and to the village's activities Rooms a little overheated. Car parking arrangements.rely upon parking attendant as little space is available..Awkward access from car park through narrow back stairs to foyer. We booked a double room but were given a twin single. However they fitted us in for a solo Saturday night.
The hotel is very conveniently located, clean and pleasant, the breakfast was good, the service was excellent - the staff were very kind and helpful the noise from the passing trains but this goes with the location - the hotel cannot be blamed for it
+ Convenient location, spacious rooms. . - Room too hot during summer. "Free" offsite parking was 500m from hotel.
Food was good + central location
Position of hotel good and central. Clean rooms and breakfast reasonable. Rooms small and thought very expensive for service received. No one on reception after 6pm.
Breakfast was very good, staff very friendly and welcoming Nothing
personal atmosfere and quiet at night
The people and service - so friendly and helpful. The place - everything so nice and clean. no tea making facilities (as in most German hotels..)
location the wiev from our window in the room
The excellent reception both by the owners (I think so) and empoyées; the breakfast service was very good too. I have nothing to mention against this hotel.
Parking, centrally located and good breakfast Bathroom old
Breakfast is good. There is a lift in the hotel. Room is quite at night. Good recommendation by the staff for a restaurant for dinner. The room has no view. There are stairs in the room to the toilet. No staff around between 7pm to 7am.
Excellent hotel. Clean, modern and comfortable. The room was a little on the small side but very comfortable.
The building.The sumptuous furnishings. The decor. The rooms. The food. The dining experience. The breakfast. The dining room staff. The price. The free parking behind hotel. The collection of historic photos on the walls. The reception staff. No help with luggage. Not told of the elevator. Not shown room. I have already written re these points to the hotel but they did not detract from the enjoyable stay. Smoking is allowed in the semi enclosed terrace, thereby denying it to non-smokers. When I ticked the "excellent" for staff, I was specifically referring to the dining room. Very noisy railway is only forty yards away.
Very nice food/dinner and good view at Hotel restaurant. Room temperature was too hot and could not adjust it by my self
Amazing rooms!!! Great value for money. The breakfast buffet was rather poor. though the staff ready to offer better range on request
Surroundings are magnificant, hotel have great atmosphere, the "wine- lady" was more than excellent. The train almost running through your room every 10 minutes, the old man at the restaurant was ironic beyond friendly, the food was ok but very German.
We were delighted with your historic hotel.... our room was beautiful and well appointed. Our meal in your restaurant was world-class gourmet... truly a culinary experience of the highest quality. The cleanliness of the room could be improved.... stained carpet and abundant spider webs inside the top windows.... not up to the standard of a hotel of your quality.
Being offered a better room than first reserved for us. Good service staff prepared with information on the time tables of everything moving and the "weinguts" in the area. The towels had a sour smell - perhaps they were folded before entirely dry?
Close proximity to River Tours Train noise at all hours of the night was like staying next to an Airport.
The hotel staff was very kind. We arrive late when the kitchen was closing but they could offer us some salads and fish. The environment is nice and the decoration classic with old furniture.
Courtesy of staff, style of rooms, riverside location, breakfast overlooking the Rhine, opportunity to walk though the vineyards on Hoellenberg the poor mark for comfort reflects dim bedside lights - so dim as to make reading in bed impossible. I did draw this to the attention of the hotel on check-out
Traveled in Europe for 21 days, this was the best Hotel that we stayed in. The staff was beyond excellent, I would say Perfect! The suite was incredible. The Chef in the restaurant was a Master, the best dining experience we had on the trip. The wait staff in the restaurant was excellent. a very special thanks to Herr Boris, we arrived a day before our reservation and he found a way to let us stay that extra day. If we didnt have plane reservations already we would have stayed several more days. One final note The view of the Rhine river from our balcony was beyond description, I kept telling my wife, "Its good to be a King!" When we go back to Germany we will be staying here again. Not one thing. People made comments about the trains, well its like that at 90% of the hotels along the Rhine. My suggestion is to travel with a sound machine, we do and we slept like babies.
The care and friendliness of the staff was really good. Nothing was too much trouble for them. We also liked the quiet location very much. No - everything was great.
Friendly and very helpful staff, excellent breakfast buffet, quiet athmosphere, large comfortable rooms, pretty garden
I most like the buffet breakfast and the decoration of the restaurant. I don't like too much stairs to my room. (specially in winter time)
Friendly hotel in a quiet environment. Spacious room. Bed and furniture reasonable-good. Nice (small) garden. Small indoor pool and sauna. Certainly not a 4 star hotel. Room and bathroom finishing are clearly do-it yourself and 2-3 star at the most. Curtains on a cable (emergency solution?) . Wall / ceiling decoration unfinished. Shower curtain came down and will come down again, unless better fixed. No elevator, only outside (!!) staircase to all 4 levels, absence of restaurant, dated breakfast room.
Friendly and helpful staff
I normally stay in Wiesbaden when I come to town here but all of the hotels were booked. So this was all I could find. The next time I return to Wiesbaden I will intentionally book at this hotel. It is worth the drive at the end of the day. The personnel were friendly and the laid back atmosphere was wonderful. If you can't relax and get rest here you can't relax anywhere. The gardens were excellent but I didn't have time to enjoy them. The rooms were clean and the bathroom was great. It felt like home instead of a chain hotel. Much more personal. I would say that there is no bar or restaurant in the hotel. But then I discovered that just down the street was one of the best Italian restaurants that I have ever been to. And I have been to Italy numerous times.
Its situation.Comfort and Staff No
Location, pleasant bar for a meal and drink in the evening. Quite a lot of noise coming from hallway in the evening
As travelers we were delighted with the look of the place both inside and outside. Walking around the town and staying in the hotel gave us a real feeling of the area. The room was clean and comfortable, and everything we expected from the descriptions. Always be aware that most of the small villages in the countryside close for their mid afternoon breaks, so plan your meals accordingly
good view, large and comfortable room No door to the toilet
Well situated and friendly staff It is mainly aimed at elderly tourgroups
Everything, lovely bedroom, clean airy nice bathroom and loo Nothing at all, it was lovely
This is a charming, comfortable, typical German gasthaus-type hotel along the Rhein River in Assmanshausen (5 km from Ruedesheim). The room was large and very nice with a canopied bed, bath tub and shower, and typical German country furniture. The breakfast which was included was outstanding. We enjoyed this hotel very much. It was hard to find the reception area because there isn't a sign that indicates it. Parking is off the premises, but we didn't have any problem finding a free place to park....though we had a bit of a hike.
Lovely, excellent location and great restaurant Lack of airconditoning
The hotel is family run, and you are made very welcome. I have enjoyed the Hotel so much that I have been returning on many occasions since 1986.
The owner was so friendly and helpful
Atmospher, service, room cleanliness, location
This is a very nice hotel. It's loaded with duck statuary which was a big topic of conversation. Our room was nicely appointed and quiet. The staff was friendly and breakfast was excellent.
A real "find" - very welcoming hotel with great staff, very comfortable rooms and really good quality food and service in the restaurant.Loved the duck theme and also the small pottery duck given to me at dinner. Can't think of anything other than I was there for just one night this trip.
Rooms were clean and very comfortable, area is quiet and no disturbance, excellent restaurant, easy and close car parking, very close to Drosselgasse and perfect location for visiting the Christmas markets! Would definitely stay at this hotel again!
The location was perfect to the event we were visiting, near the downtown square and one block off a main road. Parking in the garage was tight, which is typical in Europe, but we managed adequately enough.
No complaints at all about the hotel. We would highly recommend it.
generous and clean room; staff provided extra requested service promptly dining wing "Entenstube" reflects strange mindset: it glorifies cuddly ducks ad nauseam, but has them also on the menu
very friendly and helpful staff, great room overlooking rhine, good breakfast and lovely hotel
Marco was exceptionally helpful at the front desk. Hotel had a great location-room view of the river was excellent..
The location of the hotel is very good, although it took us a while to discover how to cross the Rhine. The staff were friendly and efficient. The welcome from Felix could not have been better. It was a pleasant, comfortable stay.
The restaurant was very good for evening meal with great ambiance. The breakfast was not restocked and there was poor choice for people who came after 9am.
The staff was soo nice and helpful. The rooms were really spacious and clean. The food at the restaurant was excellent, I especially liked the kurbiscremesuppe. This is typical of European hotels and restaurants, but it was just too hot in the public areas.
Nice location with terras and view over the river. Free parking. Enthusiastic reception. Fair prices for heavy and plenty local food. Redecorated rooms in old fashion Hotel Air circulation was poor, by open (double glass) window noice of traffic, train and ships.
On our arrival the desk clerk accompanied us out to our car, took our luggage up to our room and then parkd our car in the hotel parking lot. He then had us check out our room before we checked in. Everything was a-okay.
This small old European Hotel, had it's charm overlooking the Rhine River. the staff was very friendly, spoke English and was helpful in planning some day trips. The food was excellant and the breakfasts were the best we had during our 18 day stay in Germany. The room was large, the bed was firm and the bathroom was excellant for this type of hotel.
All hotel staff are ok.