Reviews for Economy Rent a Car in Miami
- All reviews 100%
Jan 18 2017
Pros: Worst experience! Had a customer in front of me in line that was treated very badly. We came up to the counter and the employee was so rude we just turned around and walked out. Went across the street and rented from a different company. Do not use this company! Ps had to have proof of insurance to rent from them which no one in line had.
Dec 11 2016
Pros: Nothing helpful
Cons: High pressure and misleading tactics to sell optional insurance, sunpass and pre-paid insurance. Optional insurance they pushed would have cost MORE than the original rental price.
Dec 3 2016
Forced to pay a higher rate
Cons: When I arrived at the off airport location, I was told I needed to get the insurance or put $1000 on a credit card and show proof of my insurance from home (which I did not have with me) The added insurance affectively tripled the rate I had locked into. I also was given a FOUR DOOR Toyota, with a lot of dings on it instead of a small car - FIAT.
Nov 9 2016
Pros: Nothing, this company should be banned from Kayak. They gave away my car and fined me for being half an hour past their hidden two hour pick up window.
Cons: Hidden in their "Miscellaneous" policies (you have to dig to find it) they state that you only have a two hour window to pick up your vehicle, so if you are late or have a flight delay they will cancel your rental and charge you $50 and give your car away as they did to us. Most companies give you 24hrs, so we thought nothing of the specific time that we would have to get the car. We were two and a half hours past our chosen time (partly because our flight times were changed by the airline) and our rental was canceled when we arrived to the airport shuttle. The shuttle driver had us contact Economy and Economy stood by their shady policy, said that I agreed to the policy when I booked on Kayak (though the policy was never explicitly stated in the booking), and they had no cars left. They nor Kayak made any attempts to help us get another car or resolve the situation. We ended up stranded, having to book with another company on the spot and paid double what we were planning. Regarding the $50 fee, they told me to call Kayak and so we did. After being on hold for a while with Kayak, I was forced to leave a message and received an email response deferring again to Economy's scammy terms, offering no assistance. It is upsetting to spend time, money, and aggravation when you are traveling and receive no help, all for a ridiculous policy that Kayak should not support, especially after hundreds of terrible reviews. Stop doing business with this rental company! I always liked Kayak but will bring my business elsewhere in the future.