Reviews for Economy Rent a Car in New York
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Oct 30 2017
Too many hidden fees
Cons: When I made the reservation there was no mention of a deposit Since I was pre paying I thought that the quote was all I had to pay Instead they want a deposit as well. Fine. but then They tell me they can't split the payment between my credit card and my debit. And because I had to put it all on my debit I have to get the 19 dollar a day insurance which I wouldn't have to if using a credit card. So this doubles the cost of the rental. When I return the car there is construction on the road so I am running late. they tell me they can't give me any lee way past the grace period so I rush as fast as I can through terrible New York traffic and don't stop to fill up the gas. I'm late anyway of course. turns out they do not charge me for an extra day but I do get charged and extra 72.00 dollars for gas. If I knew they weren't gonna charge me for an extra day I would have stopped to fill up the tank. Just some better and mor understanding customer service would have made a world of difference in this whole experience.
Oct 9 2017
Pros: Nice good working cars available.
Cons: Staff working at the 124-10 South Conduit Avenue location for Economy Rent a Car were not the most helpful right away. I know the staff has a duty to abide by company policy regarding renting out the car, but it is not an excuse for not being competent and willing to look for a way to help the customer during difficult situations. If anything, that's why they have their job, to interact with "human being" face-to-face and work "with" the customer, otherwise, a computer and a sophisticated program could take care of most of their responsibilities. Anyway, one of their staffers eventually helped me out, which I am very thankful for, but they could've helped me out sooner without putting me through an acute state of alarm if all of them were more knowledgeable of what to do in case a customer faced a difficult circumstance.
Oct 5 2017
Not at the airport. poor operating standard
Cons: There was no CLEAR indication that Economy Rent a Car was NOT at the airport. It took some time even to find that fact. I will not use this service again. PLEASE SHOW CLEARLY ON YOUR WEB-SITE WHEN THE RENTAL OFFICE IS NOT AT THE AIRPORT!!! The place was operating from a trailer and there were no signs. It was difficult to find their office for the drop-off.
Sep 18 2017
Cons: Arrived at the rental location where they didnt have my vehicle ready or they didnt have enough cars. The guy who helped my IAN MARTIN made it seem like he was doing me a favor by given me the next class of vehicle. ( Which is what you're suppose to do in that situation. Being that I used to be a car rental manager). Out to the vehicle walk around, the car had dings all over it, and smelled badly. I noticed that the gas level was between half and the quarter level. I went back inside to ask for a car that had a full tank of gas, because it was easier to take it out full and bring it back full. IAN MARTIN began arguing with me why he's not going to do that. His final response was " You seem like a cool guy, I gave you a free upgrade you have two choices you can either take the car as is or we can void the ticket". He knew that the car was prepaid and i would not have to deal with them to get my refund back if at all. Being that it was late and I had been traveling all day I was tired of arguing with someone who doesnt know what it means to take care of customers. To make matters worse the next day I noticed products I left on the driver side passenger floor had rat holes all over it. I called a couple numbers of what seemed to be a corporate number till i finally spoke with someone who gave me a "supposed corporate" number. The number was not a working number. Since I was in NY for work I didnt have time to continue trying to reach someone. The next morning I called the branch to let them know of my experience so far and that they have a rat issue the lady on the phone who sounded like she was reading off scripts puts me on hold several times that equated to over 30min then tells me its not their fault that its my fault. I was taken aback by her response. When I brought the car back, the guy checking me back in asked if everything went well I told him it was the worst experience i've had with a car rental company and I would be be renting from them in the future. He asks why? I explained what happened. His repeonse was that they have 4 cats in their lot and rat traps that its hard that a rat got into the car. Now his response tells me they've had rat problems in the past I happened to be a victim of it but they didnt want to claim responsibility. This was infact the worst experience I've ever had at a rental company. If you value a clean car, and good customer service don't rent from here. It seems like poor customer service is the norm and tradition at this company. Ian Martin should not be helping people put him in the back office or car washing duties or provide customer service training to him and all employees.