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At arrival we were met in the parking lot by a very friendly man tha helped us with our luggage. The staff at the receptiondesk was very nice. The room was exellent. In the bathroom we were delighted to see a rubber duckling on top of the towels across the bath! It's the little things that count!
Rapid sorting out/ upgrade when the door lock to out room failed The fact thaty the door lock failed
Convenience of location As I had a front room over a weekend, the noise from the pubs in Grassmarket was a bit much.
The views of Edinburgh
the bathroom was really dark with only lights over the wash basin. a large water stain on the ceiling was not very attractive!
Conveniently located in the Grassmarket district of Edinburgh within a very easy walk of several excellent restaurants and pubs, this hotel has an excellent view of the Old Town and the castle, which is only a few minutes away by foot. The room was spacious, the bed was comfortable, and the bar staff provided ice for no extra charge.
Room very nice. cleanliness of room excellent. Staff friendly and helpful.Close to shops and visitor attractions.
view of castle from hieghts restaurant, location of hotel No fridge in room no radio having to pay for breakfast having to pay for internet access lifts very poor (not updated since previous college use) no air conditioning control windows not double glazed - noise, draughts
Ideal city location for theatre, dinining and shopping.
The view of Edinburgh castle was out of this world.
Lovely comfortable hotel with great views close to everything
It has a great location, with lovely views of the castle and lots of food and bars nearby.
The quality of the facilities & the standard of the presentation together with friendly staff. First class food and service in relaxed well-appointed surroundings.
Great central hotel with fabulous luxury rooms and bathrooms Charges for movies/music very expensive
friendliness and helpfulness of staff spa facilities
Our room was totally amazing and thoroughly enjoyed the view too. I found the website mislead me to believe the spa included the Infinity pool/spa, only to find out this was an extra £30 p/p on top, which I found totally disappointing!
The room was excellent. The staff were vert welcoming. Although we arrived at 12pm and our checkin wasnt till 3pm they still allowed us into our room. We enjoyed everything about it.
As a guest being asked to pay extra for the basic spa facilities
peace and quiet
Excellent hotel & facilities. Modern, spacious interior. Complementary wifi, pool, + gym. Very helpful staff. Spa and breakfast are typically not included, but upgrade is possible for 90 GBP per day for 2 people. This includes access to the club lounge, the spa, unlimited drinks and snacks from 5:30-7:30pm, and breakfast in the lounge in the morning. If you wanted a greater selection for the breakfast, you could pay 5 GBP more per person for the breakfast at the One Square restaurant downstairs which includes a quite large selection of hot options and a large continental breakfast. All in all, the food and drinks were amazing. The spa was great - there is a heated hydropool and then multiple types of rooms around it: hammam, rock sauna, aromatherapy room, biosauna, etc. The location is a little further from the city center than I initially anticipated, but it wasn't a huge problem. It was about a 15-20 minute walk to the Edinburgh Castle and 20-30 if walking at a brisk pace to George St, Princes St, etc. where all the shops are. There isn't much to do around the hotel itself, particularly at night - it seems like a business neighborhood + convention center next door.
An amazing hotel, all staff extremely frendly and professional
Very pleasant, efficient staff. A sense of 'grandness'! Breakfast seemed a little on the expensive side.
the bed was comfortable,and easy access to city centre the bedroom was not what we expected,the decor needed maintained again in the bathroom,and the food was not to standard as we ordered and the food was served raw
excellent staff shame about the hotel. qeues for brakefast,electrcity cutting out in the room due to faulty wiring. not a five star as far as i could see gets the rating on facilitys rather than class,
It was in reform so the outdoor appearance was not nice. I would have liked that in the website they had mentioned it.
nothing It is a very old Hotel .It needs to be renovated urgently .The toilet flush is broken , noisy AC , non hot water avaliablility ( it was for a limited time but not expected from a five star Hotel ) . The staff talk without looking at your face with an unfriendly manner . The pool is again too old and need to be renewed so that the price paid to the Hotel is too much in comparison what you get .
The room was quiet and had a lovely view of Edinburgh. The staff were very helpful and the standard of cleanliness excellent. The leisure facilities were of a high standard also. The price of breakfast seemed high even for the standard of hotel.
Everything was great except bed was very uncomfortable
Service and attention to detail Nothing to report
Good reception we arrived early room ready and all very efficient similarly check out very efficient Breakfast, we were put in a cold room, toast took an age to produce , one poor machine and when we left the queue was 25 yards long to get in for breakfast
It was great ! The people was helpful !
The friendly and welcoming attitude of the staff, in particular the concierge. The have maintained the standard of the hotel since changing to a Hilton. It was well located for walking to Murrayfield for rugby.
Delightful! We hope to return to Edinburgh one day, and when we do, we will stay at the Caledonian. Couldja make it stop raining?
Spacious rooms and vaulted ceilings. Extremely comfortable beds and wonderful views of the city. Sloppy paint job in the room. The shower drain was clogged and the shower floor was very slick and dangerous. Easy fixes though to bring the room up to speed.
Absolutely everything. I had always wanted to stay at the hotel and t lived up to all of my expectations The only thing I would change would have been to have a bigger bed in our room. Kingsize just wasn't big enough!!
The hotel was modernly decorated and the rooms were of excellent quality and the food was of constant high standard
We love the beds and the huge wide screen TV! It was a little far from Waverley station, had to climb up and down a hill to get to the hotel!
Helpful staff, clean rooms, good location
Helpful staff Modern decor and beautiful view of the castle Noisy guests sitting in the lounge area on 4th floor just outside our bedroom.
They had parking, toiletries were good the fridge was only a cooler and it would have been nice to have a proper cold fridge. Breakfast quite expensive.
Good locatioin, friendly staff, breakfast excellent, room comfortable Very small car park
Friendly staff. Very well appointed rooms
The location of the hotel is fantastic. Everything one needs to see in Edinburgh is within walking distance. Our room was spacious and towards the back of the building, so there was no noise coming from Grassmarket at all although we stayed there for the weekend.
Hotel is better than i expect, warmer, clener, and quiet Breakfast is quit expensive, compering what you get.
Very central to Edinburgh, very nice pubs nearby and easy walk to all of the tourist sections of the town. Very helpful staff and very nice breakfast.
Nice staff Did not get a separate bed for child (2years old) Poor kids playcorner
the staff brilliant with the children and nothing was to much trouble for them
quality of room and first meal I thought the price of the breakfast was excessive at £19 for a hot breakfast.Went next door to Premier and got all you can east breakfast for £7.95. Also got breakfast in cafe just down the road for £4.95. This would put be off coming back. Maybe go to premier inn next door.
Room was very spacious, clean and overall good value for money. Location good also
Good position close to city centre and university
Very nice room. Good sized bathroom. Excellent breakfast. As compared to most other hotels, the hot breakfast is part of the standard buffet. The dinner experience was not great. We tried Italian, Indian and Thai cuisine. Only the Thai cuisine was good.
Excellent breakfast! Limited parking available
The location is very good and the staff were friendly and attentive. These were the redeeming features. Poor car parking facilities, breakfast was uninspiring, room was not particularly clean.
Breakfast was good, whirlpool was good. Air con was not great and swimming pool is very small
room service and cleanliness of room both excellent Decor could be modernised a bit. No sink in the toilet for washing hands
The location was perfect, the staff very helpful and the rooms were good size and perfectly clean.... I would definately stay at this hotel again
Site, staff, facilities and room No
the friendliness and helpfulness of staff and the proximity of hotel to shops and bus stops I felt that the hallways on the way to the rooms were a bit shabby looking
The staff was very friendly and the architecture and location perfect for those visiting Edinburgh for the first time. Loved the beautiful spiral staircase! Very nice hotel.
Staff were very helpful. Rooms too hot but they did bring a fan on request which helped a little.
Great location and very friendly staff. Really like all Scottish people that we met! Hotel is in a great location to all things that are fun and interesting in Edinburgh! The rooms were very well decorated and had every thing we needed for our extended stay.
Hotelroom Temperature in bar very cold, barkeeper not very friendly (I have no time to make tea)
comfort and proximity to the highlights of the city Had stayed there on previous occasions
Relaxing time spent with a friend. Enjoyed Indian head massage although would have preferred it without a top on rather than my arms and shoulders being massaged over my clothes! The breakfast on Saturday was cold...the sausages & bacon were undercooked!
location and staff air conditioning-room was too hot at night.
Price on Kayak and Priceline for this hotel on this given night was good. If hotel staff know customer has booked with a booking company other than making reservations directly with hotel, the customer care and service beginning with room selection at check-in and savings on dining and other amenities are sub-standard to that if you book directly with the hotel.
Breakfast was excellent Only one thin blanket on bed Also no information available on bus routes from hotel reception
The hotel was central, clean and very good value. I will be visiting the hotel again.
Comfortable, clean hotel with simple facilities. Staff friendly and helpful. No frills.
The staff were pleasant and very helpful. I also wanted to stay an extra day than I originally booked and the hotel was able to accommodate me.
Every thing is just excellent! We really enjoyed staying at this hotel. We will highly recommend to our friends.
location was perfect, easy to get to all the attractions on foot, train station and buses 10 min walk. Hotel staff were very helpful and friendly. sheets and blankets - I missed my Duvet
Staff very friendly and helpfull no
Breakfast at Ricks across the road The fact that breakfast was across the road
Convenience of location for central Edinburgh
The room was spacious and the view amazing. The room service was very good . Cafe Rouge, where the breakfast is served, was amazing but the breakfast poor.
I liked the modern interior. The bedroom had a bit of an echo.
I liked the large window in our room that overlooked Edinburgh castle, it looked beautiful especially with the snow that fell that weekend. I'm pretty sure that this room was an upgrade, although this wasn't mentioned at check in. In the little sofa area we could not get any of the lights to turn on.
Great staff, good hotel bar.
loved the shower spacious size of the room and large leather sofa. Room was clean and comfortable corridors were a bit dingy and room could have done with a lick of paint. The room we had did not have a good view
Good standard. Good bed, room, bathroom. Room view.
Cleanliness, helpful staff The window didn't close properly, allowing cold air in.
Staff were very friendly, bar was fantastic, location fantastic
I liked the vicinity to the rest of the city. There seems to be an active nightlife very nearby.
Very modern design. The bed was extremely comfortable. The staff extremely friendly. The LCD tv with freeview was an added bonus. There was work going on in the hall just outside the room so there was a lot of banging, though not at unreasonable hours. I had to ask for an ice bucket & there was no way of re-filling it.
I booked the hotel as part of a birthday gift for my friend and was worried that it may not be up to her expectations, given the cost. However, I was pleasantly surprised at how plush and spacious the hotel/room was. The shower was awkward to work and the water pressure was far too powerful. My friend refused to use it the next morning as she thought it would "take her skin off".
location and design bathroom needed a ventilator
A good location and friendly, helpful staff. Rooms available when needed at short notice, with minimum fuss. The room (on 1st floor at front of building) was a little noisy until late at night. There was a confusion with our newspaper order (2 nights out of 4)
Staff friendly;room decor very nice; centrally situated in a quiet area Too hot!! (Rooms & corridors) Extremely difficult to get in & out of bath
We were looked after very well by the staff and the hotel was central for all amenities.
Relaxing envirnoment in the city, staff were extremely helpful! Will stay again. Highly recommended!
The room was a good size and with lovely views of the city and the sea in the distance. The web site is over generous in its praise of design features. The bathroom was only average in all respects and the hospitality tray poor for a hotel in this price bracket.
A smart and comfortable hotel in a good location close to the city centre. The breakfast was first class.
Friendly and efficient staff,very comfortable room and a first class breakfast Even with my best nit picking hat on could iI find any fault with the Bonham,a treat to stay there
Quality environment and relaxing atmosphere
Helpful staff - nothing too much trouble. Car park.
The clean and stylish appearance of the decor and the pleasant staff and enjoyable breakfast room Breakfast cold table should be chilled in my opinion, especially the meats, cheese , yogurt and fruit. Room TV menu was not too great.
Huge bedroom with a great view of the church at Stockbridge. The location was excellent and I also loved the main course we had in the restaurant on the Friday night - 2 courses £14 per person - Exceptional value for money. Service could be improved. Restaurant is open to the public and hotel guests don't get priority. In the morning, I had to ask for a number of things during breakfast.
Tigerlily was designer chic with an awesome heart. The staff were fantastic and it was delightful to have breakfast in bed for the same price as eating in the dining room. I was delighted with it all!
Rooms are excellent, very spacious, clean and modern with excellent facilities. Staff are very attentive, professional and well trained.
A lovely hotel beautiful rooms ideal location
Real opulence and high quality Noisy nightlub at front of the hotel made for a slightly difficult sleep
Location and girlie feel about the hotel. It is lovely to stay in boutique hotels that are quirky. Lights - really hard to put on and off.
The member of staff who dealt with us was extremely helpful and pleasant. We were made to feel welcome and like nothing was an effort.
The Rutland is a beautiful hotel, recently refurbished in May 08, the attention to detail is superb! Everything has been thought of down right down to providing little post it notes and a notebook and free bottles of water by the bed - great for the New Year hangover! The decor was amazing - whoever did the interiors is a genius! The jacuzzi bath was a nice surprise!
the staff were really lovely and very accommodating. When I had a problem with the room (see below) they moved us into a beautiful room (room 4?) and bought me a huge bouquet of beautful long stemmed white roses our first room (room 7?) was directly above the kitchen and through the aircon/ventilation, the room filled with smoke and the smell of a fry up the second evening. when we turned this off to reduce the smoke/smell, the room got extremely cold. we changed rooms (we had no problems in the second room) and the staff were really lovely but this experience was offputting
It is the personal touch which make a hotel room into something a little more, and there were several things which show the level of thought which had gone into making a stay at the Rutland special and made us sure we will return again. I( can think of nothing negative to say and that is amazing !!
The quaolity and cleanliness of the room were beyound expectation. The staff, and services, including the restaurant and bar were great
Very nice room with lots of nice touches eg fresh milk in fridge.Staff,without exception, were extremely pleasant and helpful. None
Beautifully decorated stylish rooms and a realy excellent range of in room treats - robe, minibar, wine, all tv channels and films free, spa bath etc
Fantastic stay, brilliant staff, great location. I would definitely book to stay in this hotel again if I was staying in Edinburgh
Funky decor, lovely room and great atmosphere in the hotel bar etc. Really easy location for Princes St, The Castle and The Grassmarket. Didn'd like the bathroom in our suite. It was disabled friendly which us great but had the atmosphere of a public toilet and ridiculously small sink.
We stayed in the Junior Suite for two nights. It was very spacious, the bed was comfortable and decor new and stylish. There was a view of the castle from one of the windows. Complimentary internet was fast, and the extras were a nice touch - such as the complimentary muffins, hot chocolate, and biscuits. The restaurant was great - went the first night and was surprised that we were the only diners in the entire restaurant! Very suprising given the quality of the meal - we decided to eat there again the second night and it was another fantastic meal. After the meal you can head downstairs to the bar and have some great cocktails, very nice. Unlike other reviewers I thought breakfast was good, although not a huge choice. Highly recommended. The shower/bath combo wasn't great - would expect a separate bath in a junior suite and a nice large shower. The shower screen leaked large amounts of water onto the floor. Only minor complaints, which did not detract from the overall quality of the place, and great service from the Aussie lady at reception.
The decor and location of the hotel is second to none. We booked a junior suite but for the wrong day! The double room was still very nice.
Fantastic service. Warm, friendly staff. Great breakfast. Perfectly located for a tour of Edinburgh. Excellent. Not a thing. Great hotel.
A pleasant stay at the hotel. The decoration is very modern and update.The Bathroom in particular has a nice bath
a lovely modern guest house in a great location, our room was spotlessly clean and very warm. The only thing that would improve the stay was that Sunday breakfast could have been a just little bit later say between 9 and 9.30am
great location, excellent hotel staff, really big and comfortable room, good breakfast
Location is very convenient
The staff was very helpful and friendly. The food was very good. The room was attractive and comfortable. No bad points
very friendly owners, excellent menu in the evening for a very good price (well only apple or orange juice as a drink) as well as the scottish breakfast. Location Noisy fitnesscentre in the early hours on friday in the back of room 12
Excellent location, really simple but very modern interior. Breakfast was especially nice as everything was cooked fresh. Non that spring to mind
The hotel is very convienient for all local attractions,it was clean and warm and a very good price, rooms were decorated in a modern style . the doors in hotel are heavy fire doors and if not held until closed they slammed every time someone went through one. Our room was at basement level and had drainage problems in shower and water only drained slowly.
The building is lovely and very nicely decorated. The room was small but very comfortable with better than average appliances and fantastic water pressure in the shower! Breakfast was good with a large menu. The staff were helpful and friendly. The room was a little too warm, but the radiator could be adjusted so it wasn't a huge problem. The wood flooring, although nice looking, was noisy especially when other guests were moving around very early in the morning.