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The breakfast was excellent and the staff in the breakfast efficient . The lighting in the room was poor. This was explained away by staff as a hitch - that the cleaners had switched lights off at the plug points. However the next morning it was again difficult to switch any lights on without crawling around to locate the plugs. Also no extractor fan in the bathroom . The mirror was too misty for shaving and the lighting too poor for my wife to apply make up.
There was no hot water during our stay, which was probably a problem with their boiler as the noise of it kept us awake all night. This was raised with the hotel on checkout and they dealt with it extremely well.
We had a very pleasant stay and enjoyed all the facilities, bar, restaurant and location.
The location in Leith was lovely with lots of nice restaurants and bars nearby, I was really impressed with Leith as it makes a nice alternative to the cntre of Edinburgh. Breakfast hamper was beautifully presented with good choice. The hotel is a little tired and not as high a standard as other Mal Maisons I have stayed at (e.g Newcastle). I think it is in need of some updating.
Very friendly, helpfull staff.
Everyone was friendly and helpful and the room was outstanding. The hotel is worth every penny. The experince was amazing!
Dinner in Brasserie was excellent. Cooked breakfast a bit disappointing. Bacon not very well cooked.
Good service, good food, pleasant surroundings nothing
Cool design, friendly staff, good location - absolutely nothing to complain about.
As usual, the service & accommodation were good and stay enjoyable Happy not to have any complaints
Clean and efficient with staff who know are pleasant and professional No
Breakfast was terrible, tasteless everything
Staff were very helpful, just couldn't do enough for their clients. Continental breakfst very poor. Management should go to the Continent and see what a continental hotel provides for breakfast. Serving Cereal, bread,rolls, two varieties of prepacked porcessed cheese and small sweet cakes for the cash paid is robbery. Oh! I forgot to mention fruit juice, three kinds.!!
Fair value for money A not very well breakfast and a very small room and bathroom
the hotel staff where great, we have always stayed in crowne plaza hotels before, and feel the staff at this express where the most customer focused we have seen warm and welcome to all . they really knew about the area and there suggestions where good. shower was broken
Cleanliness, free parking, free breakfast Air conditioner extremely noisy and leaked on carpet
easy to find and a good breakfast
Good location with good facilities on door step. Very easy, cheap and quick access to centre of Edinburgh.