I would have preferred free parking
staff and brekfast was wery good. as supplement - when the bar has cloosed - it could be a good ide to set up an automat for warm drinks (coffe, the and others)
Room too hot.
Close to downtown and to the Harbor Refrigirator did not work, Breakfast, 14 euros per person is insane when just around the corner you get it for under 6 euro buffets. Rooms where small if I had known there was Etap hotel just down the street for half the price I would have stayed there.
I was very pleased with the possibility of a one bedroom suite since our two smaller children travelled with us. The hotel was a bit worndown, but overall ok at the price. The staff only spoke german and I prefer English.
Very good location for the steam festival
I appreciated the friendly atmosphere, professionality of the staff,location of the hotel, quality of food. Nothing, only I had to leave soon. :-)
efficient and friendly english fluent reception staff, room clean and well maintained good value for a city stay.
Parking facilities Bad beds - expensive breakfast
Within walking distance of town centre and next to promenade along the fjord shore. Restaurant seemed understaffed
Good location, friendly staff, clean and well-maintained. Decor and furniture a little old-fashioned.
Staff, breakfasts and location were all great, great waterside views. Decor was a bit bleak, particularly the corridors. There was a mini bar in the room but no tea making facilities.
the water front location.
Some reviews had indicated that the hotel was a bit shabby. Our room (117) was in very good condition and had a good view. We were warned in advance that a party would be taking place beneath our room, so we were able to take precautions! The party was over by midnight. The hotel in October was very pleasant and quiet, and the staff all spoke English and were very courteous and helpful. The food was good. Is German television always so bad?
very good. Nice and clean
The Hotel has a nice location and the wiew from the room was nice with the marina just outside. It seemed like nothing had happened with the interior and decorations since the last renovation. Small but importent details for the overall impression.
Location is great overlooking the water. I read reviews that said the hotel is a bit dated so I adjusted my expectations not to be disappointed. Initial reaction was to get out and I felt it was overpriced, but the place has charm. Sure it a little bit drab but it's clean and the dining room overlooking the water is wonderful. The little extras such as silver coffee pots, great room service, an extra door between the bedroom and hall made me think that in it's day it was made to a high standard. Will say that I went with my girlfriend and we were the youngest there. It's a place for the more mature so it's early nights, good if you want a peaceful relaxing break.
Very nice view. Proximity to major sites and very attractive walking areas. Was not able to get coffee at breakfast on second day of stay without considerable pressure.
Beauty place The room did not correspond with described in hotel information when booking
the old flair, individual breakfast time
we liked the quietnes and beautiful surroundings and the big trees.
Very nice place in the middle of nowhere. Obviously they still need to do some work (they just opened the place to guests) but they are on the right track. Very friendly people. Quiet location. Need a car to get to the beach (only 5 mins away) Internet connection was not that great, but this is due to the location. They already upgraded from DSL to satellite, which means a long ping of 1390 ms. But at least it is free.
nothing! disaster....this so colled hotel shuldnt be recomended by booking.com at all! I was accomadated in stinky bungalov which was under renovation so floors were dirty, in the air was stink of chemicals, there were luck of basic equipment, etc...and price was complitly overdone due to standard...privately this place for that time shouldnt be permitted by local authorities to humans for living.
Cleaning and courtesy are first rules, beautiful hotel in fantastic place!
Considering that this is only one star, not bad value for money. free parking. Very clean. Warm welcome, Good breakfast. Quadruple room nicely decorated for children. strategically placed on the road to Scandinavia. The foam mattresses need to be upgraded
We had a nice room with a large (huge) and airy bathroom. Quiet location. Good heating both in the room and the bathroom for the cold april nights.The breakfast was efficient and good. The beds could need some improvements.
When I read others comments I got the impression that the standard was very poor but the hotel were much better than I expected, everything is clean and in quite good condition but probably not much has been done since the 70s. Hovever, the price is low, the staff is friendly and efficient so I recommend it!
Good location, nice price The soundproofing of walls weren't that impressive, there were no curtains in windows.
no opinion. We only used it for a short stay on our way home the only negative issue is that is there was a smoke smell in the room, but it was already mentioned during the reservation. But for this reason I would like to make a reservation for another hotel next time.
Connecting room with the children Blinds in children's room didn't close, bed springs sticking through, cracked and chipped tiles on bathroom floor and walls, no ventilation in bathroom, no lights for stairs to 2nd floor, no kettle or amenities in room and only access to hot water 1st night.
easy access off the autobahn
Informal country hotel, had booked us (two parents and two teenagers) in adjoining rooms and charged a reasonable rate Bar turned into local beer hall at 9pm, complete with heavy smokers!
Nice and friendly country environment, attentive staff and good meal
Value for money, convenient location nearby highway, good breakfast. I would recommend this hotel if you need cheap accomodation for one night. The hotel requires some renovation that would improve its standard easily. It's a bit noisy because of the street but it's acceptable.
nothing WiFi is uwful. there is no internet connection in the room. but they said there is!!
I really enjoyed the peaceful area, specially at night, howerer the hotel is situated not far from highway.
Convenient location for an overnight stay on the way between Scandinavia and Central Europe. Young and friendly staff. Pay terminal didn't work. Had to drive to the nearest cash station to be able to pay. Our second room, booked as triple, only had a double and had to be redone. All this took quite much of the time we needed for relaxation after our late arrival. Some noise from a nearby party kept some of us awake. And breakfast started only 8 am on Sat. Having to leave early, we were offered only a "breakfast package", which the young ones disliked. No reduction for any of this.
Quite location, free parking, nice staff, nice breakfast. No elevator, no air condition.
Very friendly staf I have to pay for wireless internet
super breakfast and very wonderfull atmosfer. staff wanted to chanrge for a child bed which did not work, they even did not have checked it before oyur arrival. so we did not accept to pay for this service.
The breakfast was good and hotel was easy to find.
Nice Family Room. Breakfast included. Provided a baby bed. Close to the autobahn and easy to get there. Parking available on site for free. Needs to have curtains that block the light. It does not get dark in the summer until late and it was difficult to put our son down to sleep with only sheer curtains available.
Has triple / quad rooms -- good value for families - fairly basic, but comfortable with all core amenities. Walking distance to friendly/attractive small town of Harrislee with good selection of small restaurants, bars, shops & banks. Convenient by car for Flensburg & Sønderborg. Staff are friendly, but only one apparently on duty at any time -- so stretched between restaurant / bar or breakfast room and reception. Minor issue of this workload as a result was several breakfast supplies not replenished until specifically requested on first day. Generally, very happy.
Spacious room and convenient parking. No elevator so had to lift heavy suitcases but we were lucky to stay on the second floor, it was not too bad. The heater in the bathroom was not working so quite cold.
Flexible, I could check in the middle of night when the hotel was normally closed. Service minded representatives and good follow up. It is a bit difficult to find if you don't have a good map over Flensburg.
We were here only for a one night stay, but found the hotel staff very interested & friendly.
Pleasant staff, good value
The room and bathroom was very comfortable and clean. Outstanding breakfast. Very kind and friendly staff. No.
Everything worked well and our pups were welcome. Beds were harder than we prefer
Friendly, helpful staff
The Staff, The room. I would like to get som bacon with the breakfast... :)
The friendliness of the staff/owners.the hotel was extremely clean and well kept nothing seemed to be to much trouble for them. I would say the only problem was that it was a taxi journey into flensburg but this was not a disliking about the hotel,just a minor inconvenience.
Family owned business that knew how to take care of your every comfort.
Friendly and helpful staff; excellent breakfast.
The very nice welcomming we felt from Mrs. Picker, and the very high standard of the room, and facilities
Clean, our own bathroom, quiet, close to the university
Extremely helpful owner
Good breakfast. Fair price. Depressing neighborhood, but it could have been the lousy weather..
clean and nice to "stop&fly" no
A small family hotel with very good service and you get full attention as a guest. Friendly and quiet.
Large clean room. Very quiet. Near city centre. Helpfull staff. Not formal No pictures on walls in room. Breakfast room too large and impersonal.
Freindly staff,good location and parking. Not good interna access for older guests
A small hotel very close to a yacht harbour (400 metres) a little way out of Flensburg (bus 3 or 7). It has several recently renovated rooms in a pretty building that has known better times, a simple breakfast in an old (unrenovated) part that has the 1930s atmosphere still.
The owners vere very nice people, not clean but very helpful. The smell of cigaret smoke in the room, the breakfast war poor and not very inviting and a bit unhygienic. The hotel was very old and needs a lot of work.
very pleasant staff, good service. Nice rooms. Good bathroom facilities.
the staff were very enthusiastic to help, and it was quite cheap and the room was large we are a young couple that booked a double room, and when we showed up we were given a room with two single beds, which they said counted as a "double". it was clear that we were not in the normal rooms for the hotel because our room was only accessible through a door in the back-side of the main hotel.
The Staff of the hotel is very kind and willing to help
Nice price, kind staff, breakfast was ok
Provision of free wifi internet There was no guest lounge.
Good breakfast buffet The customer service. The staff had no idea about our priceline reservation, and requested to charge my credit card again, despite the fact we already had paid for it through priceline. After requesting to talk to the hotel manager, they backed off.
The possibility to park the car directly behind the hotel and to keep it there also after the cheking out, the central position in town, the room was large mand pleasant The breakfast was without croissant
free parking, good breakfast, cleanliness, free internet smoke in the corridoor got through into the room and lots of car noise
The location was very convenient. The buffet breakfast, which was included in the price, was good and plentiful.
Stayed here before. Close to city enter. Payed parking at 50 mtrs. Small room this time. No internet then through hotspot of T-Mobile (rather expensive)
central location but still quiet. nice breakfast. The furnitures in the room are very uncomfortable and oldfashion.
There was a garage. Hard to get almost any information in english. We also bookes double room and got a twin room, beds separated by a drawer.
Its proximity to the shopping centre and to the sea and the approach of the waitresses When you come out of the lift on the first floor its a bit dusty and rugs on the passage could be replace with tiles.
The rooms badly need to be refurbished. They are dating from the late 1970's/early 1980s and look very tired. The carpet was old and stained, the TV didn't have a remote control...I would expect that for 92 euros a night. The shower was an old fashioned hot/cold mixer, impossible to get the right balance. The staff were fine, but the room was horrible and probably the worst I have stayed in for along time. Outrageous to charge 92 euros for rooms in this state. Having travelled around scandinanvia and stayed in places that are much cheaper and better presented.
God service - kind staff
Position near to the city It was a no-frills room compared to other hotels costing the same in Germany
Breakfast was bad,- juice was warm.
Central location, large rooms discussion about the cost of extra bed for child of 8 year old. They tried to add charges contrary to website information.
We liked the very warm welcome from the staff and their readiness to deal with us even though we arrived early. We thought that our room (No 25) was spacious, well-equiped and pleasant to be in. The breakfast was good, and the one meal that we took offered a good choice of menu, and well-cooked food. It would have been nice to have had a wider choice of TV programmes - especially of an English-language programme, since my wife does not speak German.
Helpful staff, top central location, 1st class b,fast, good modern rooms
Excellent cuisine served in the restaurant and reasonably priced. Helpful staff as well. Just the one lift which was rather slow.
The location near the old historic city center was excellent. Close to excellent restuarants and park. n/a
Service, facilities and quality of food were excellent
The hotel and staff were excellent as was the restaurant. Would be very happy to stay here again.
The staff were very friendly and helpful, the roooms were a good size amd the food was excellent.
The location in city center and close to the lake, large confortable room, parging facilities. We could not have access to the hotel before 17H30. The owner told us that we should have informed him of our time of arrival. (If it was so important, why was it wriiten in such a fin print and at the end of the reservation sheet).Also, there was no elevator and we could not have any help.
We had a very pleasant stay at this small hotel which was one of the main reasons for choosing Hotel Zollhaus. The hosts are very helpful and friendly. The room was fine for three persons and had a nice view to the garden in direction of Schloss Gottorp. Excellent food. We (one adult and two teenagers) enjoyed our two nights stay at Hotel Zollhaus and can recommend the hotel to others - for private as well as professional/business purposes.
A very pleasant small family-run hotel where the friendly welcome by the host and the good cooking of the hostess made our stay very agreeable. Nice rooms and lovely garden.
Staff were very helpful and bilingual. The room was spotless and the facilities good.
very ,very clean, good breakfast , friendly owner and staff great value for money would like coffee in the room, shower got the whole bathroom wet
The bed, the rest was not much to write home about !. The total lack of service
Clean comfortable and easy to book in. No problem having the dog with us.
Very clean and comfortable.
good location: close to the highway and the German/Danish border price/quality (too expensive), poor breakfast: not enough chairs, no butter, not enough bread rolls for all the hotel guests ... maybe we had arrived at a very busy weekend?
This was my second stay & I like this Motel for what it is...much like an american Motel...you park your car right outside your room. I know for a fact that this Motel also allows dogs...which is a big plus for us considering future stays.
good value for money, clean, friendly staff, clean toilet too few like this!
There was very we liked about this motel.. There was no hotel staff at any time during our stay. We found our room from a note pinned to the office door which was locked at all times we were there. There was no-one to ask anything, including where to get something to eat for dinner. There was very little information on anything concerning the area. It does not help that the motel is in an industrial area.
The 'outhouse' area where I stayed greatly increases capacity of hotel whilst still allowing easy access to main hotel itself for meals. Rooms whilst plain were more than adequate for my needs. Usual excellent continental breakfast.
The staff were very accomodating when we first checked in and gave us the option of several rooms. The hotel rooms were all looking jaded and very dated, the rooms also lack basic facilities such as tea and coffee making facilities that you would expect in a hotel
very old and need of upkeep really hotel for old people
Free internet access. Possibility of late arrival Unsufficient marking of hotel parking
Breakfast was ok and the beds too. We didn't like the hotel. Closed between 14 and 16. We arrived 14.15. It was oldfashioned, and we didn't dare to eat dinner in the restaurant.
Huge room, nice area around the hotel (if you walk down the street, a very nice old town walkway starts, leading further to the lake).
Pretty quiet, easy access from autoban /motorway/ with a parking place, good food, clean, responsive personnel.
The hotel was easy reachabel by car, and the breakfast was ok. The rooms were old, small and smelly. The whole hotel needs badly a repaint/upgrade. No Internet in our part of the hotel. Dreadful colours.
Central situation, pleasant staff, signposting from outskirts to hotel smoking in the foyer, decoration a little worn
The hotel was pleasant and the staff were efficent. I found the fact that there are naked people swimming in the pool a shock, it would have been nice for your staff to warn people.
Everything perfect. Excellent restaurant, excellent wellness area,ì. Room very large and perfect. Wifi free. It's a small thing, but the bottle of water free of charge in the minibar is always appreciated anyway. I will be there again for sure when I will be in the north of Germany. Some more Tv channels (Italians, Spanish, etc.) are missing. To complete the perfection of this Hotel is missing a fitness room.
The staff at the hotel were fantastic, very friendly and happy to help with any queries that we had (and whilst it wasn't to expected, it was helpful having english speaking staff available). The food was also excellent and the hotels location right on the edge of the forest made talking walks easy, whilst still being close enough to walk into the city.
Relatinship with teh staf None
A dream hotel. The rooms were lovely with space for sitting and a balcony to overlook the wildlife. The bar had good cocktails and service and the Croatian waiter in the restaurant had perfect English, manners and service. The food was excellent, both in the evening and for breakfast. Not applicable, would book again, and very interested in the chain if this is the standard.
Friendly,well appointed hotel,restaurant provides good selection of local food and wines. ample parking room was a bit stuffy at night, there is a railway line close by
prima ontbijt voor € 3, mogelijkheid om thee te kunnen zetten op de gang..
nice place, the room was clean, the toilet too (we shared it with other rooms).
Simple, although it was supposedly B&B breakfast was not included but at 3 euro very good value. Friendly manager, tiny parking lot. Nice bar/restaurant next door.
Quiet hotel. Nice breakfast room. Good breakfast. Off street parking directly behind the hotel. Excellent restaurant nearby. Bed was soft and squeeky. Sink had no stopper. Shower was very small.
I like cleanliness of hotel and breakfast. I like every thing there.
Very Clean room, clean mutual fascilities, lovely breakfast We couldn't get access to the internet, a lot of traffic noise
The food was superb in particular the gourmet dinner, staff very helpful parking and location very good Room 20 was very tired and was not in keeping with the rest of the hotel.There was no bar area hence nowhere to relax & meet people
Food and Sauna No coffee making facilities in room
Friendly staff, the spa, the comfort, lovely breakfast The room was quite far away from the mainbuilding and the access not so good for people with walking 'problems'.
The service very good and also the food we got was very good. I think the place outside the hotel will be very beautiful in spring and summer.
Friendly staff, good food Old 80`s decor in the rooms with pinefurniture.
Good dining Environement Plastic flowers Plastic garbage bin in the bathroom
Great location and facilities, professional hotel staff, great value for money. You have to find out for yourself about some of the services regarding the spa/wellness center, no one asks you if you want the more expensive menu formula instead of the basic pub menu. Stuff like that... Information they should provide without you having to ask for it.
Kind staff, very good restaurant and nice facilities Everything is in german, that was a bit difficult sometimes
Economic, free internet, free parking, clean, good space at the room, nice breacfast, good location for travellers. Nothing obviously enoing.
Newrenovated room, quiet, reasonable size. Surprisingly rich breakfast.
Excellent location with friendly owners, Lovely large clean rooms with comfortable beds and good quality bedding. Free parking & WiFi. This B&B represents excellent value for money. Would happily stay here again or recommend. Nothing.
A comfortable, clean and pleasant small hotel with restaurants nearby. The staff were friendly and helpful. We were just passing through Flensburg for 1 night but we had a good nights rest and a pleasant stay there.
Breakfast was good and a very kind atmosphere. OK, parking facilty next to the hotel. I booked a 3 persons room by a mistake and told during inchecking that i needed only a double room. Despite this fact i was charged for a triple room instead of a double room.