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I was very pleased with the possibility of a one bedroom suite since our two smaller children travelled with us. The hotel was a bit worndown, but overall ok at the price. The staff only spoke german and I prefer English.
Room too hot.
I would have preferred free parking
Very good location for the steam festival
Close to downtown and to the Harbor Refrigirator did not work, Breakfast, 14 euros per person is insane when just around the corner you get it for under 6 euro buffets. Rooms where small if I had known there was Etap hotel just down the street for half the price I would have stayed there.
efficient and friendly english fluent reception staff, room clean and well maintained good value for a city stay.
I appreciated the friendly atmosphere, professionality of the staff,location of the hotel, quality of food. Nothing, only I had to leave soon. :-)
Parking facilities Bad beds - expensive breakfast
staff and brekfast was wery good. as supplement - when the bar has cloosed - it could be a good ide to set up an automat for warm drinks (coffe, the and others)
Good breakfast buffet The customer service. The staff had no idea about our priceline reservation, and requested to charge my credit card again, despite the fact we already had paid for it through priceline. After requesting to talk to the hotel manager, they backed off.
God service - kind staff
The rooms badly need to be refurbished. They are dating from the late 1970's/early 1980s and look very tired. The carpet was old and stained, the TV didn't have a remote control...I would expect that for 92 euros a night. The shower was an old fashioned hot/cold mixer, impossible to get the right balance. The staff were fine, but the room was horrible and probably the worst I have stayed in for along time. Outrageous to charge 92 euros for rooms in this state. Having travelled around scandinanvia and stayed in places that are much cheaper and better presented.
Its proximity to the shopping centre and to the sea and the approach of the waitresses When you come out of the lift on the first floor its a bit dusty and rugs on the passage could be replace with tiles.
Stayed here before. Close to city enter. Payed parking at 50 mtrs. Small room this time. No internet then through hotspot of T-Mobile (rather expensive)
Breakfast was bad,- juice was warm.
central location but still quiet. nice breakfast. The furnitures in the room are very uncomfortable and oldfashion.
There was a garage. Hard to get almost any information in english. We also bookes double room and got a twin room, beds separated by a drawer.
Position near to the city It was a no-frills room compared to other hotels costing the same in Germany
The location was very convenient. The buffet breakfast, which was included in the price, was good and plentiful.
The possibility to park the car directly behind the hotel and to keep it there also after the cheking out, the central position in town, the room was large mand pleasant The breakfast was without croissant
free parking, good breakfast, cleanliness, free internet smoke in the corridoor got through into the room and lots of car noise
everything was ok
We don't speak German and the staff were unfriendly and unhelpful. Our room was not serviced during our stay and all the toiletries/paper/tissues were empty.
Very good breakfast and serviceminded personall.
three best things are together: location, staff, clean no
Very pleased. Old European style hotel with nice comfortable rooms....outstanding selection at breakfast...very nice front desk personel...good internet connection and very resonable rate when booked on a discount site Nothing except it just irks me to have to pay for a hotel parking spot...but that's just my personal "thing"
Location is perfect, very central, in earshot of the bells of the St Nikolai Church. Close to shopping, museum, the central bus station, and relatively quiet. The breakfast buffet is excellent. The staff was helpful, friendly and very accommodating. The decor and furniture of the room were lacking in style and minimum requirements. The mattress had no cover on it - you were basically facing an uncovered boxspring set with a thin cover mattress that was wrapped in a sheet. The round coffee table was draped in a clean white runner that trailed off both ends, a poor style choice. The tacky armchair had seen better years.
I liked being in the very centre of town, as well as the good breakfast and friendly service. I was less enthusiastic about the very tiny shower room where I hurt my arm on the door handle because of lack of space for turning around..
Very nice and friendly. All ok.
Reasonable size room Still could smell stale smoking oder
Everything perfect. Excellent restaurant, excellent wellness area,ì. Room very large and perfect. Wifi free. It's a small thing, but the bottle of water free of charge in the minibar is always appreciated anyway. I will be there again for sure when I will be in the north of Germany. Some more Tv channels (Italians, Spanish, etc.) are missing. To complete the perfection of this Hotel is missing a fitness room.
Relatinship with teh staf None
A dream hotel. The rooms were lovely with space for sitting and a balcony to overlook the wildlife. The bar had good cocktails and service and the Croatian waiter in the restaurant had perfect English, manners and service. The food was excellent, both in the evening and for breakfast. Not applicable, would book again, and very interested in the chain if this is the standard.
Friendly,well appointed hotel,restaurant provides good selection of local food and wines. ample parking room was a bit stuffy at night, there is a railway line close by
The hotel was pleasant and the staff were efficent. I found the fact that there are naked people swimming in the pool a shock, it would have been nice for your staff to warn people.
The staff at the hotel were fantastic, very friendly and happy to help with any queries that we had (and whilst it wasn't to expected, it was helpful having english speaking staff available). The food was also excellent and the hotels location right on the edge of the forest made talking walks easy, whilst still being close enough to walk into the city.
Michael and the crew take good care of their guests. A bit old, needs some upgrades.
The Staff, The room. I would like to get som bacon with the breakfast... :)
Family owned business that knew how to take care of your every comfort.
Flexible, I could check in the middle of night when the hotel was normally closed. Service minded representatives and good follow up. It is a bit difficult to find if you don't have a good map over Flensburg.
The friendliness of the staff/owners.the hotel was extremely clean and well kept nothing seemed to be to much trouble for them. I would say the only problem was that it was a taxi journey into flensburg but this was not a disliking about the hotel,just a minor inconvenience.
Pleasant staff, good value
Friendly and helpful staff; excellent breakfast.
Everything worked well and our pups were welcome. Beds were harder than we prefer
Friendly, helpful staff
The room and bathroom was very comfortable and clean. Outstanding breakfast. Very kind and friendly staff. No.
We were here only for a one night stay, but found the hotel staff very interested & friendly.
The location was great; close to everything we wanted to see. The breakfast was excellent.Staff were outstanding; welcoming and helpful.. Had there been a hairdryer and a shelf in the shower, the room would have been excellent!
friendly personell at the reception. the room was very small. My booking had not come through booking.com. After a stressfull period they were able to place me in a new (very very small) room. The breakfast was marginal.
Very clean and comfortable. Complete breakfast, fine service.
Free parking, and near town center Could have coffemaker in the room
Spacious room and bath/toilet. Varied and delicious breakfast. Family-feel to decorating and hotel staff. Toilet leaked. Street noise at night with window open even on the 3rd floor.
Nice rooms with good space, newly renovated bathroom, stylish. Excellent parking facility at no charge. Maybe at bit to simple breakfast.
Good location, easy to get to, nice breakfast, friendly/helpful staff. Internet connection dropped out frequently.
Clean and nice bathroom -
really close to town, nice service staff, good parking possibility the street side rooms can be a little bit loud and light came in on the early morning as the windows were only covered by a sun blind
much space for relaxation, lobby's with coffee e.o., good rooms, good staff.
Friendly staff, the spa, the comfort, lovely breakfast The room was quite far away from the mainbuilding and the access not so good for people with walking 'problems'.
The service very good and also the food we got was very good. I think the place outside the hotel will be very beautiful in spring and summer.
Food and Sauna No coffee making facilities in room
Good dining Environement Plastic flowers Plastic garbage bin in the bathroom
Friendly staff, good food Old 80`s decor in the rooms with pinefurniture.
Great location and facilities, professional hotel staff, great value for money. You have to find out for yourself about some of the services regarding the spa/wellness center, no one asks you if you want the more expensive menu formula instead of the basic pub menu. Stuff like that... Information they should provide without you having to ask for it.
Kind staff, very good restaurant and nice facilities Everything is in german, that was a bit difficult sometimes
The food was superb in particular the gourmet dinner, staff very helpful parking and location very good Room 20 was very tired and was not in keeping with the rest of the hotel.There was no bar area hence nowhere to relax & meet people
The staff were very friendly and helpful, the roooms were a good size amd the food was excellent.
Central location, large rooms discussion about the cost of extra bed for child of 8 year old. They tried to add charges contrary to website information.
We liked the very warm welcome from the staff and their readiness to deal with us even though we arrived early. We thought that our room (No 25) was spacious, well-equiped and pleasant to be in. The breakfast was good, and the one meal that we took offered a good choice of menu, and well-cooked food. It would have been nice to have had a wider choice of TV programmes - especially of an English-language programme, since my wife does not speak German.
Helpful staff, top central location, 1st class b,fast, good modern rooms
The location near the old historic city center was excellent. Close to excellent restuarants and park. n/a
Excellent cuisine served in the restaurant and reasonably priced. Helpful staff as well. Just the one lift which was rather slow.
Service, facilities and quality of food were excellent
The hotel and staff were excellent as was the restaurant. Would be very happy to stay here again.
Some reviews had indicated that the hotel was a bit shabby. Our room (117) was in very good condition and had a good view. We were warned in advance that a party would be taking place beneath our room, so we were able to take precautions! The party was over by midnight. The hotel in October was very pleasant and quiet, and the staff all spoke English and were very courteous and helpful. The food was good. Is German television always so bad?
Good location, friendly staff, clean and well-maintained. Decor and furniture a little old-fashioned.
Within walking distance of town centre and next to promenade along the fjord shore. Restaurant seemed understaffed
The Hotel has a nice location and the wiew from the room was nice with the marina just outside. It seemed like nothing had happened with the interior and decorations since the last renovation. Small but importent details for the overall impression.
Beauty place The room did not correspond with described in hotel information when booking
Staff, breakfasts and location were all great, great waterside views. Decor was a bit bleak, particularly the corridors. There was a mini bar in the room but no tea making facilities.
Very nice view. Proximity to major sites and very attractive walking areas. Was not able to get coffee at breakfast on second day of stay without considerable pressure.
the water front location.
Location is great overlooking the water. I read reviews that said the hotel is a bit dated so I adjusted my expectations not to be disappointed. Initial reaction was to get out and I felt it was overpriced, but the place has charm. Sure it a little bit drab but it's clean and the dining room overlooking the water is wonderful. The little extras such as silver coffee pots, great room service, an extra door between the bedroom and hall made me think that in it's day it was made to a high standard. Will say that I went with my girlfriend and we were the youngest there. It's a place for the more mature so it's early nights, good if you want a peaceful relaxing break.
very good. Nice and clean
A very pleasant small family-run hotel where the friendly welcome by the host and the good cooking of the hostess made our stay very agreeable. Nice rooms and lovely garden.
We had a very pleasant stay at this small hotel which was one of the main reasons for choosing Hotel Zollhaus. The hosts are very helpful and friendly. The room was fine for three persons and had a nice view to the garden in direction of Schloss Gottorp. Excellent food. We (one adult and two teenagers) enjoyed our two nights stay at Hotel Zollhaus and can recommend the hotel to others - for private as well as professional/business purposes.
The location in city center and close to the lake, large confortable room, parging facilities. We could not have access to the hotel before 17H30. The owner told us that we should have informed him of our time of arrival. (If it was so important, why was it wriiten in such a fin print and at the end of the reservation sheet).Also, there was no elevator and we could not have any help.
Clean, fresh & calm.
Garage for the car.
Location of the hotel downtown was very good with parking available Sunday the hotel was locked up from 2 to 6pm. with no one at the reception.
Nice location, friendly staff, good room facilities.
Well situated at walking distance to the old part of the city.Very hospitable and helpful staff
While the Hotel am Rathaus is far from a design hotel, it is nice to see a house that has in large parts kept its 1960s charm and simplicity, undisturbed by needless remodelings. That does not mean it looks old or worn; on the contrary, everything is kept tidy and in very good condition and looks like new. Bathrooms are modern, though, as is the flat-screen TV set and other technical facilities. Staff is extremely friendly. Location directly at the beginning of the city's shopping area is excellent. Car parking is convenient and cheap. Water pressure from the shower was less than desirable.
Location and friendly staff. Cleanliness andf fair standard. Good parking possibilities with garage.
Wery cordial and helpful staff. Nothing.
Unusully friendly and helpfull staff. Also, considering the price very, very good value for money Breakfast only until 9.30
Brand new apartments, very clean, spacious including a kitchenette, quiet location and very close to Denmark and city centre.
The apartments was nearly new, clean and modern, with a double and a single bed, and small kitchenet. The bath room was also modern, large and clean with an excellent shower. I would definatly stay there again. I was very surprised to find it was not possible to pay with a creditcard, only cash.
Beautifully fitted and equipped to a high standard. Comfortable, quiet location and friendly owners. No charge for our dog. Parking outside the door. Restaurant/bar situated in the hotel adjacent to the apartment. Not a complaint - but a small table and chairs outside on the terrace would add to the excellence of the overall package.
After 9 nights in different hotels in Germany, France and Luxembourg Apartments Fruerlund was heaven. The familyroom was clean, cosy and it was spacious, and you had your own outdoor space. The staff was excellent, you felt very welcome. If you are staying here you MUST eat at the restaurant. They have Greek Specialities. Excellent food.
Nice room, clean and friendly staff. Will not go to Flensburg again, but the appartment was good.
Clean, modern room, and bathroom. The "free" wireless internet never worked at all. No English channels on the TV, I like a place with at least one English speaking news channel. Would probably look for a place that has both of these features next time.
Relatively central, good parking facilities and easy access to rooms. Owner does not accept credit cards and had to pay in cash only!?
Big room and well equiped, kitchenette, table with chairs makes it comfortable. Nearby Greek kitchen makes the stay very pleasant. Very clean. Friendly staff. Calm area. Very convenient for travelling from/to Denmark/Germany. Slow internet.
Big room. Brand new og very clean. Looking like the very nice pictures on their homepage On their homepage is written, that you can sit on the terrasse and that you can enjoy the look of the garden. The terrasse is at path along the appartments and the garden is the parkingarea. But, as we weren't staying at the hotel at day, it did'nt bother us
The staff and the restaurant close to the hotel greek specific
The hotel was unbelievably clean, and room very comfortable. Excellent buffet breakfast available early, and friendly staff. The hotel was unstaffed on arrival in the afternoon and we needed to make a phone call to gain entry via a key-pad.
Peaceful, clean hotel near the nature. -