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The Wellness & Spa very nice and the room with the balcony with the beautiful vieuw also. We also had a very nice dinner and the breakfast buffet was great! The people which served the dinner meal was not so friendly .
The Hotel staff are very polite and responsivness. The food is great and the Spa services are fantastic 1) No Air Conditions in room 2) Mosquitos from the lake 3) The Area is so dead after 7:00 pm
Wellness/Spa area was magnificent and so was the location. Dinner was great and breakfast was good. The ambiance in and around the hotel was calm and peacefull. A lot of free activities. The Niederhorn room is a very small room. The facilities in the room were poor. Only 15 TV-channels which were mostly in German, all other TV+internet services had to be paid.
The whole slightly olde worlde ambience gave off a feeling of past opulence without feeling overwhelming. The general comfort and the helpful and welcoming attitude of the staff made for a most pleasant experience Not a single thing, although I did miss the complimentary tea and coffee - but only very slightly as the complimentary fruit more than made up for it.
Excellent Hotel at Interlaken. Location is excellent. Conceirge service is excellent. Rooms are spacious. Take the Jungfrau View and try to be there in sunny days They did not provide Iron to the room for safety reason. We aked for exception because our luggage arrived four days after us and all clothes needed pressing. I understand the safety rule but I dont appreciate not considering our special case.
the spa the price
The hotel is lovely, especially the spa and pool area which is excellent. They offer classes every day, I did a qi gong class and water gym class, both very nice and enjoyable. The hotel takes very good care of its guests, and the conceirge desk is very knowledgeable and helpful.
This hotel is quite simply wonderful. It has genuinely warm and friendly staff, architectural beauty, a stunning location and fantastic faccilities. The place exhudes style, charm, elegance, and luxury with not a hint of snobbery or stuffiness. After my all to short stay I felt thorourghly refreshed and rejuvinated.
Location with lakes and mountains. Luxury hotel. One of three restaurants closed in early October (seasonal) and spa closed as a result of small fire.
the kindness of the all staff and the bar's staff were very kindness
visited the Tellspiel and use ofhotel wellness faciities only the room prices when booked direct with the hotel
the spa was v. good. signs to elevator and spa were confusing
Possibiliy to eat breakfast outside along the riverfront. Location of hotel is great. we had a room with a "Grandlit". Room a bit too small for two people.
reserved a superior double room, got the suite 218 with approx. 60 sqm! 4 stars is maybe overrated: few personal, no mini-bar in bedroom...
Location and uniqueness of design of rooms. Friendliness of staff. Relaxd atmosphere. Improvement in garden area. Opportunity for cooked breakfast. More efficient air conditioning.
Excellent location and quietness. The room originally assigned did not meet our expections (too small, matrimonial bed, no balcony); by far too expensive for the value. Following our complains we got a higher standard room that was ok.
Location on river. The continuous river noise, complained about by some other reviewers, was definitely noticeable in my room, but to me it was "white noise" very similar to an air conditioner, and I didn't mind it. In fact, it probably helped to drown out other, more irregular noises that I would have been bothered by.
Location, as I was using it for business I believe wireless interconnection should be free and part of the service
Very good situation on the river in the city center Small rooms with the nearly transparent (!) bathroom occupying 1/3 of the room, small beds (called "Queensize"?!), no minibar, no place for the luggage and clothes, parody of the closet, no place to hang towels in the bathroom. Uncomfortable underground parking having no access to the hotel. "Fourstar hotel with twostar equipment and services."
Striking, central riverside location - noise of rushing water far better than that from the Saturday night crowds which were a safe distance away. The single room had too much furniture and was a bit bleak with the basic 60s-retro design. More self-service at Sunday breakfast, including drinks, than I would have expected in a four-star hotel.
Excellent central location. Nice rooms, modern design, elegant. The bathroom being almost see-through. It looks fantastic but its not very practical. I'm sure this is fine for married couples, but for the non-married, or if you are friends sharing a room there is a privacy barrier that is missing.
1.the hotel is near the interlaken ost station 5min by foot. 2.the hotel upgrade our room.we stayed in a large room as a stuff told me .3.baby cot in the room.3.the bathroom insida the large room was big. there were no room service during our stay,they were renewing the two restaurants.
An excellent central location. Very nice room for the price. Good size for two people, spacious bathroom.
The hotel staffs were consistently helpful, and it certainly helped that we were greeted by 1 very pretty face. The decor was traditional, but not dated. We had 2 balconies! how to beat that. Location is not that far from Interlaken Ost station, but the hotel also provides visitor pass which affords you free travel within Interlaken (up to Beatenburg, Ringgenberg). The included breakfast was the best we had for our Europe trip. There was no wifi in the room.
the food was good yes . there was repairs and renovations going on and I think we should of been offered a small discount
Easy to get to beautiful surrounding areas. Staff very helpful. Great to be able to make a hot drink in the room. Internet attached to TV not great. Better if one could have used it at the desk provided.
The relaxed atmosphere, and the lack of formality, in comfotable, pleasant surroundings
Location is good, losed to the station. Hotel staff is not so familiar.
The staff was friendly. and the availability of wireless internet connection. The Hotel Interlaken should be rated maximum 3 star. the service was slow, it took a couple of calls to the reception to finally get an iron. at night no one would answer. i had to go down to the reception myself to ask for extra pillows. as for housekeeping cleaning the room/bathroom was minimal!
The weather turned cooler during my stay so lack of AC OK for me. So many Asian tourists
closeness to the city center and train station. Nice room, and breakfast buffet.
One of my favorites. From the wonderful breakfast, to the quaint balcony off of my room. Great stay. Great city.
Breakfast is good. Internet facility is not good, especially for smart phone media. And I felt insufficient motivated hospitality in responding to hotel guest request.
A very beautiful hotel, and centrally located. The room was very small, and although our booking stated a room with a view of the river, we stayed in a room facing the street.
Hotel staff, also they didn't like muslims they told me you can't take your dinner in linder hotel restaurant because ofmy wife wears a headscarf ''hijab''. also Old furniture breakfast good
The doors key need to improve. the breakfast was so bad. there are so much noisy.
Liked pretty much everything. Service at this hotel is excellent and rivals the best I've seen anywhere in the world. Great Job! What was special were the little special things that the staff do... valet parking, afternoon tea, weather tips, ... and that management have thought of e.g. the reading room, the bar. Location is excellent at the heart of Interlaken... we would definitely go back on any future trip to Switzerland. CHF 5 service charge for hot water I felt was unnecessary.
Breakfast was very good. We also like the staff.
A magnificent hotel which provides an excellent breakfast and very good front office staff Did not have airconditioning for the hot weather. Also our booking was for rooms with a river Aare view but we did not get these rooms which was disappointing.
We (family of 2 adults and 1 child of 8 years old) liked the new SPA facilities the most. Modern pool, sauna and turkish bath area. Although our room was very specious (room 516, top floor, corner room), we think the room needs urgent redecoration. The time stood still for over 25 years in this room and it isn't 5-star at this moment.
Good location. High quality hotel at reasonable price.
Old style building. Rooms are unlike the new `plastic' out-of factory hotels. Maybe they are not the newest ones, but overall impression very positive. Very nice staff in the restaurant.
Service accommodating and professional A few Unappreciative guests
good location, in quiet area near citycenter, friendly staff, good breakfast the room was very warm (although is wasn't a very hot day/night) We tried to ventilate by opening the window, but that didn't help much
Friendly staff, good breakfast included in room price. Price is good for Switzerland, which is generally expensive compared to most other countries. Internet connection is very expensive. No direct phone line to room, which means people can't call you from outside after the reception closes at 11 pm.
Really good place to stay with.. Clean and nice environment. Restaurant in the hotel is really good. Reception is good.(one of your receptionist-Danilla she helped me a lot with a nice smile and prompt answers).. Overall I enjoyed the stay. TV is small to watch. One water heater should be present for drinking purpose..
The very good breakfast, the easy check-in and check-out and the kindness of the breakfast assisting personnel. 1 The noise from the garden restaurant. 2 Two of 3 lamps I could not switch on. 3 There was no space at the bathroom to put my toothbrush, deodorant and all other such things one need during a several days travel. 4 If the breakfast would not have been so excellent, the price would have been CHF 15.- too high. 5 At the main entrance there should be a small ramp beside the stairs for heavy baggage rolling.
I liked the comfort af my room, even though it was rather a small roo. The bathroom was alsook nobody refilled the gel-dispenser by the sink in one week . One day, getting into bed, I found a black long hair on my sheets and, since I am grey and short haired, I think it was from the cleaning lady; and it was rather groce
Good Internet speed in the lobby. Clean room. Quiet area. Lack of parking places. Poor breakfast. Internet connection in room didn't work.
localisation hotel accueil froid
The location was great, a beautiful 10 min. walk to downtown Bern. The view of the mountains and Old Town Bern is amazing coming down the hill from the hotel. The hotel staff was very helpful with directions. Typical European hotel, small rooms, very basic.
staff was good, the breafast was full a lot of different meal, the room was convenient and clean the walls in bath were e little bit thin, so we could hear our neighbours; also you have to hang a sign "don't disturb", because anyway maid comes at 8.30 to clean your room
Excellent sized room, efficient check in, check out - very pleased Menu choice was not that great
A clean place to sleep with a good shower. The TV system had only one English channel (CNN), though they advertised many more. The staff was unfriendly and could answer no questions (didn't know where movie theaters were, didn't know about the hotel's room service or restaurant hours, didn't know about the Internet connection, etc. etc.). The only food available was expensive and elaborate.
Very comfortable room. Queensize bad was outstanding. It's a rare case for a hotel where wc and bath-room are separated. Moreover the latter contains both, a bath and a shower which is very convenient. The planning and furniture are also very nice. The staff is very nice as well. Private parking at good price is also an advantage. Good value for money. Not the center of the city of course, but the connection by tram is very convenient. Suggest they make some kind of guide sign to their parking as it is not very big and you have a chance to miss the entrance easily.
Accomodatin standards, family friendly There is nothing not to like
Staff friendly, bed comfortable
hotel staff is excellent, location is good: close to the historical part of the city, there was free underground parking during our stay no swimming pool
Good location only 20 min walk to city center down a beautiful street overlooking the old city and river.
Great business hotel, right on the tram which in 10 min takes you into Bern, where you can connect to go anywhere in Switzerland. very clean and great staff. room carpet was stained, it is not in Bern city center, and there is nothing nearby for sight seeing, but these are easy to get over.
Great breakfast. Tram stop directly opposite hotel which takes you straight into city centre. Quiet rooms Room was very very hotel with no air-conditioning and window that only opened 10cm
The location was great! It is outside of the city, which was great to keep us out of traffic and the rush of tourism. However, the walk to the city was not far, and on the way, was spectacular views of the city from on top of a hill. Hotel was typical Novotel; no surprises there. Paid parking is a bit expensive, so we were glad we were able to park our car and leave it as a way to minimize parking charges.
the place !
Room was spacious, spotless and extremely well decorated - lovely view across to town & mountiains. Location was convenient for old town and station. Reception staff was very helpful and very friendly, nice bar for drinks at end of day There is some refurbishment work currently at the hotel and this led to loud drilling on our arrival day in mid afternoon. Housekeeping failed to refill bathroom soaps, coffee / milk more than once but did react very quickly when this was pointed out. Only other thing we didnt like was the habit of reserving tables and stools in the bar in the evening. You would return to the hotel for a nightcap and find up to a third of tables empty with reserved signs. Often these remained empty till closing - smacked a little of putting corporate guests ahead of individuals.
perfect location, very exquisite rooms, friendly and helpful personnel don't miss to dine in the restaurant "Yu" with its modern chinese cuisine!!! rate for parking the car rather expensive
Very nice location, good service, and hospitable staff
The hotel room was good and not small taking into consideration swiss standards. The breakfast was very reasonable and the dinner in the hotel's resturante very pleasant. The location is fantastic, 5 minutes on foot to city center. Parking space and internet were too expensive. For internet I used cell phone connection and it was almost 10 times less expensive than what the hotel was charging. For me that is absurd!
Nice room, friendly staff, really felt welcome
Rooms were small. the air conditioning was poor and leaked in the room, location was great, room wasnt ready at check in time.
The hotel lobby and common areas are modern and nice the toliet seat is leaning on one side, bathroom decor ugly
The only thing they need is Air Conditioning but that's rare in Europe It was over 90 but we had brought fans so wasn't terrible
breakfast and the view
Excellent location (stunning surroundings), very nice pool, great breakfast. No roomservice and no minibar.
First of all we had a breathtaking view of the mountains and the lake. The room was very spacious - on 2 floors - and comfortable. The breakfast was good and the food at dinner was excellent and not too expensive. There is also a large swimming pool. The hotel is very convenient for the funicular and the chair lift to go to Niederhorn and toboganing. We had a very comfortable and relaxed stay.
Our stay at the Dorint at Beatenberg was our best location and accommodation in Europe. The staff could not have been better and our stay has left a very positive impression of Switzerland.
Pool was tooooooo cold and wellness area not very nice.
The location and view to the lake is amazing. The room was very poor with too old furniture for 4*.
I enjoyed the views from this hotel and the all the activities it offered
The place made me feel like I was at my home, with the small pantry and balcony. The views are priceless and breathtaking. The staff were superb they smiled all the time and offered their help. The Internet and parking is big thing to me, they were available at all time. Taking the bags from car to the room was a nightmare. There is no bell captain to help you. Neither do they have at least a trolley to be able to make your trip easier.
There was no mini bar, and no double bedroom available
comfortable room, lovely balcony, incredible view Kitchenette was locked and unusable
The location of the hotel is spectacular; the room was clean and spacious, with a balcony view overlooking the lake and mountains. The staff was very friendly and professional. The food was delicious.
very good position, good staff.
breakfast hotel furniture
Way over priced for what you get.
Nice contemporary furnitue with relaxing colors internet access not convenient
It was a very clean hotel with pleasant staff. Centrally placed for the railway station and the centre of Berne
Very nice breakfast, good central location across from train station.
Clean, direct access from underground parking to the hotel, comfortable bathroom although small Noicy and the room was too small, no minibar
Access to Railway, and very quiet room, excellent desk. English spoken, a new building. Very convenient position.
Helpful and friendly staffs. Convenient location, both the old town and the train station are within easy reach. Good breakfast. Nothing.
Location, staff is nice , fair breakfast , fantastic bed bathroom a bit small , no wardrobe , crappy TV
Friendly staff, who also speak good english...
Helpful staff. Nice room, but no air conditioning. Quiet room so we could open windows. Good breakfast.
The location is good, the personnel helpful, the rooms clean and comfortable. Rather old furniture, the underground breakfast room remings one of a concentration camp and the breakfast itself is poor too. However, the breakfast is not so important to us, but big eaters beware.
everything especially the free internet service in the lobby
Ideal location, quit but close to the city centre. Easy to reach by car. Breakfast and staff was gret. Rooms are basic but all right Rooms are noisy in the sense that you can literally follow everything people in the room next to you are doing. My neighbours decided to get up at 5.30 am....
the location was fine; not very far from the center of Bern and in a nice neighborhood. The staff were most helpful. Very nice hotel for the money. No.
Even we just booked the basic room, but it is quite large. Everything is ok~
Convenient location; friendly staff; parking; clean, comfortable rooms.
Rooms are tiny, breakfast is in a basement
Staff very helpful and pleasant. Location convenient, Tram across the street. Breakfast buffet very good It would have been great to also have a restaurant on site for lunch or dinner.
The location is brilliant! It's just 10 min walk from the train station. All the attractions and restaurants of Bern are within walking distance. The staff is quite attentive. The rooms are spatious, and the view from the room is good. It was quet and clean there. There were technical problems with the TV receiver, which were not solved within 3 days of our stay there.
We loved the view from our room, the quietness of the place, the room was spacious and tastefully arranged, the location is excellent, staff was extremely nice Not enough shampoo, bath gel and body lotion
view from the room
The restaurant is wonderful. The concierge most helpful. A beautiful building, great view of the Alps It is not your fault. Switzerland is very expensive for us from the US
This hotel merits its 5 star rating with top-notch staff, beautiful accommodations with lovely lake views and excellent location within easy walking distance of most major attractions. The cost of the breakfast buffet is very expensive. Finding a place for a reasonably priced breakfast in the area was difficult.
very comfortable luxurious hotel with easy access to the old town Bern.
service, style, class, location
Friendly staff , spacious rooms , beautiful design. late breakfast, close to every point in the city missed a jaquzzi for relaxing after a long walk......
The room and the view of Bern from the room was beautyfull The TV was without audio and the jet of water in the bathroom was poor. But probably is it not so normally.
The view from the terrace was really excellent and the room was worthy of 5-star. The location was unbeatable. I got the special offer which was reasonable and made me happy. But, I cannot afford the normal price.
The restaurant next door (attached) was very good. Made all the better by Kati who was very personable and attentive.
Very nice and helpful staffs.
Good location, easy walk to train station, lake and local restaurants. Very friendly reception staff. Room had nice view of the mountains.
I liked that it was close to everything, especially the train station. It was a nice comfortable hotel. It was affordable. The best part was probably the staff. They were all wonderful!
In this hotel you can enjoy a central yet quiet location (5-10 min. walk from Ost Railway Staton) so it is very convenient to travel all around the region.The stuff is really wonderful:always ready to solve all you problems dealing both with the stay in the hotel and organizing leasure activities(excursions and so on).Calm, cosy,clean rooms.You really feel at home! It was our second staying here, definitely will choose this hotel another time.
The free upgrade on arrival was a very pleasant surprise. The view from the room was outstanding with fabulous views of the Swiss Alps.
Very comfortable hotel with helpful staff. In a very good location, close to the train station. Easy access to the Jungfrou. Unfortunately, I chose the time of the drums and pipes festival. The very loud music went well into the night and early hours of the morning. Not the fault of the hotel, of course.
The hotel staff was also very kind and very helpful ! Room a bit old fashioned but clean and nice. Not that close to the ski slopes nor ski-lifts but it's ok
An excellent and peaceful location, ideal for family and near to both the railway stations. A bit too expensive.
the bed cover, thats it noting more. it would not be possible to offer less of a servive. Platic flowers the joke of old apples «bitte bedeinen sich» is a joke. Hotel staff, just doing their job, for me a hotel visit should be an «erlebnis». Plastic flowers, served coffee (you could save the personell and leave a nespresso machine at least good coffee, hey wers talking about an 4 star hotel not an hostel.
This hotel is first class, but a bit expensive.
- the double room is very little, but for one night is ok
Very good location, right in the middle of the old town.
Well located, comfortable hotel with good breakfast and excellent discounted restaurant for hotel guests plus free internet access. Appreciated having fridge and electric jug to make a cup of tea in room. Room facing street was noisy at times from people in the street and servicing of nearby supermarket early in the morning. Increase in room rate for Monday compared to weekend was excessive.
Central Location, Modern decor, good breakfast selection, comfortable room
the room was clean and all necesary amenities were available. the location is a touch too far from the railway station.
best location for old bern nothing
We were made to feel very welcome when we checked in. Very friendly and helpful reception staff. The hotel is situated in an excellent location close to the train station and to shopping and restaurants. It is in a very quiet location and our room very well appointed. The breakfast buffet had a good variety of food and the staff attentive and friendly. A most enjoyable stay.
good location poor breakfest, not cleened room after first day, dosnt work internet on the room
Good location, friendly & efficient staff air conditioning would be good
The staff was very friendly and the room is really nice. I enjoyed and felt nearly like home..... The bed was very confortable... Not really the hotel, but I slept on a Friday night and got waken up at 7am by the people preparing the market just outside my room... was kind of annoying, since I went to bed at around 2.
Excellent hotel, with probably the best value for money for amenities I have come across for a while. Staff were very pleasant and helpful.
Location and exterior Missing tea-making equipment in the room
the hotel is good in general and centrally located. The environment is noisy at night.
Location was good, near the center of town. Unfortunately, some of the rooms face directly to one of the towns courtyards, which is very noisy late into the evening and early morning.
Good service, very clean, superb location in city centre, right next to the river and many cafes and restaurants. Very close to the train station. Only one pillow and far too soft.
pleasant staff....good food ...clean room std double room bit on small side but good
Central location in nicer, old area of the town. Room overlooked the town hall square.
Cleanliness of room. Cheap parking available. Languages spoken by reception staff. Reserved Queen-size bed but were given twins. Breakfast poor for the price (not American breakfast as advertised). Address did not appear on TomTom, so was very difficult to find.
All in one shopping spa destination Knocking of door in the morning
Good service at the reception; proximity of shopping center & Bernaqua air conditionning not easy to set
Great location right in the most modern Shopping Center of Europe with an unbelievable Aqua Park with wellness facilities.
The staff was very pleasant and helpful, willing to answer all questions. The room was comfortable & clean. Easy access to Train transportation.
Convenient access to city centre via train stop and bus station opposite. Shopping centre attached to the hotel with good range of shops and eating places. Cost of breakfast and garaging for car were not included in price. As it is used as a business base for many people who do not pay their own hotel expenses was therefore very expensive for tourists, ie us!
Hotel is part of a shopping center and gives access to a water center. Nice choice for the breakfast
It is located next to a shopping mall and we found it very convenient. For Japanese, it was another convenience to find a Ramen shop there! The room was also very clean and comfortable for us. If you do not need luxurious facilities, this hotel must be the best option at very reasonable price. We were really satisfied. Only disadvantage might be its location a few stations away from Bern startion.
The staff is nice and the French benefit is a free ticket for 2 1/2 hours of pleasure in the BernAqua spa. Connection to the centre of the city is good, just 8 minutes by train that goed frequently. Prefab boxes, noisy, small and definitely overprized. You have to find the hotel through a labyrinth in a underground parking garage. It do not understand the good review of other visitors. This is the first time that I felt misleaded by the review on Booking in 7 years!