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We arrived really late and the owner was kind to stay awake till 1 am and wait for us; which we really appreciated. Hotel is very dated. Also, when booking the room I indicated that we were coming with a 6-year old child so I expected to pay a supplement and have a bed for him. Unfortunately, a bed was not foreseen and given the late hour we had to sleep all in one bed which was really not comfortable.
The staff, the landscape, the food: breakfast and diner where good. the bathroom is rather small
window view over the Rhine. Quiet. Character of the building. Ate dinner and had a very nice meal. Nice breakfast also included in price. Had a couple of restaurants close but not too much nearby.
Fantastic view of the Rhine. Wonderful location. I was also pleasently surprised by the free WiFi. Good receptiion in most rooms.
Quiet, pleasant location. Terrace and gardens. Noisy door locks and latches and slamming doors echo around what is a large old building. Evening meals/snacks, good quality but pricey.
The general appearance of the building and the beautiful guest lounge The ultra modernised bedrooms which were clinical, being all white and sparsely furnished
The location was excellent. It was quiet and great for exploring the Rhine and Mosel regions. Manager was outstanding and very helpful in all respects. Pillows were very poor, but were replaced immediately upon request. Heating was also inadequate.
Hotel staff. location (green and peace) It is a little bit tricky find the hotel... but with a Tom tom you can go everywhere...
facility was excellent and staff was very hospitable. nothing
We booked 2 bedrooms, we arrived at around 20:00, I had a very nice bedroom however my collegue received a very low quality bedroom in the cellar without window, we asked to change however the hotel was fully booked, they booked another hotel for us but gave us the wrong address, took us 1 hour to find hotel, very bad experience and I would not recommend this hotel to anyone!!!
Nothing Hotel did not offer Facilities as advertised. Resturant was closed. Themed room Morroco was with Swedish Furniture Albiet ratan the only morrocan feel was the casablanca movie picture one wall mirror and 3 small camels on top of the ikea style wardrobe.
A nicely appointed and clean hotel with character and in very peaceful and pleasant grounds. The hotel was decorated with original paintings and had a classy feel to it. Finding the hotel may have been difficult without satnav but there was ample parking. The staff were friendly and helpful.
The room was very clean, the staff was friendly and the breakfast was good. Value for money. The room could offer a little bit more comfort ( everything is there, but basic)
The rooms are all on the second floor and there is no lift, so if you have a problem with stairs this is not the hotel for you. Other than that this is one of my favourite hotels. It’s not perfect but I rate it 10 out of 10 because once I get here I can completely relax. The food is excellent and the staff are genuinely friendly.
The rooms were big and comfortable. Nothing was translated into English, all the way through the hotel.
The restaurant staff was very helpful. I wish the staff had spoken more English. I asked the room be cleaned one day. New towels appeared and the glasses were not replaced with clean ones.
The hotel catered well for English speaking guests with English translated menu in the Schloss Engers restaurant. We found the food, both breakfast and dinner, to be excellent. Most of the staff did speak English and were very helpful.
Design and comfort of room was amazing, everything perfectly done and attention to detail was impressive Indoor swimming pool would have made the spa facilities perfect (separate from the spa area, another room next to the spa area could be an option)
Nice, clean, comfortable hotel. Very nice breakfast buffet.
Nice hotel, well placed near city center. Nice staff with english knowledge. Wireless Internet included. Only a few food choices (only one kind of cheese, one kind of meat, no vegetables) for the breakfast. No parking at the hotel and very difficult parking in the area.
Near Newwied station(about 10 min by walk),near city central and also near the Rhine river. If they have inter-net facility, It might comfortable for me.
Location to central station
they don't speak english and the hotel is closed at 08:00 pm !!!!!! if i've not had a friend in troisdorf i must have had to sleep outside in my car !!!!!!!
Hospitality & Service The ventilator in the bathroom was out of order and has not been repaired in spite of my request
Friendly, helpful staff. Excellent restaraunt. Great location - on the river. Very good value.
Helpful staff, good restaurant, beautiful location with nearby brook and well signposted walks.
Close to A3 highway, good food and beer, wireless internet. Smell in the room and bathroom.
Good price, close to nature, quiet, friendly staff -
great value for money, good simple food (no choice) bt at 10 euro for 3 courses its not a problem. good breakfast and plent of it
Wide bedroom and bathroom. Quiet place surrounded by nature in a pretty village. Kind hotel staff, English (and Dutch) speaking. Because of the lack of shutters (serrande) or dark curtains on some window sun light entered as from early morning.
Not speaking German ourselves it was helpful that the Dutch owners spoke good English. I telephoned in advance that we would be arriving later in the evening and enquired as to last orders in the restaurant. They kindly kept the kitchen open for us.
Nice staff, nice village, close to a3 -
The room was extremely comfortable and nothing was too much trouble for the friendly couple who owned the hotel.
simple and comfortable
Great value for money. Big rooms. The matrasses are painfull for your back. It seems they did not renew them in a long time. The hotel does not allow you to take a shower after 22:00 . The rooms can be noisy.
Close to the highway but still very quiet When entering the room there was a bad smell of the sewery. After poring some glasses of of water the problem was solved. Second it was not clear that during the booking I did not pay (it looked like it), I had to pay at the hotel reception.
We had no coat hangers in the wardrobe. The hotel was ok for our use which was a half way hotel on our journey.
Convenient for the Autobahn Given room which was not ready. Only one set of towels for a double room Wash basin and Television did not function properly Smell of sewerage outside building
nice view The heating didnt work and the hot water neither and there was no service at night!
Location near the motorway, nice for a stop Quite unclean, bad smell of smoke, uncomfortable for a non-smoking room
Nice and quiet place If cost of a buffet breakfast was included in the room rent, the problem of language would be easily overcome.