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We booked 2 bedrooms, we arrived at around 20:00, I had a very nice bedroom however my collegue received a very low quality bedroom in the cellar without window, we asked to change however the hotel was fully booked, they booked another hotel for us but gave us the wrong address, took us 1 hour to find hotel, very bad experience and I would not recommend this hotel to anyone!!!
The general appearance of the building and the beautiful guest lounge The ultra modernised bedrooms which were clinical, being all white and sparsely furnished
The rooms are all on the second floor and there is no lift, so if you have a problem with stairs this is not the hotel for you. Other than that this is one of my favourite hotels. It’s not perfect but I rate it 10 out of 10 because once I get here I can completely relax. The food is excellent and the staff are genuinely friendly.
facility was excellent and staff was very hospitable. nothing
A nicely appointed and clean hotel with character and in very peaceful and pleasant grounds. The hotel was decorated with original paintings and had a classy feel to it. Finding the hotel may have been difficult without satnav but there was ample parking. The staff were friendly and helpful.
Nothing Hotel did not offer Facilities as advertised. Resturant was closed. Themed room Morroco was with Swedish Furniture Albiet ratan the only morrocan feel was the casablanca movie picture one wall mirror and 3 small camels on top of the ikea style wardrobe.
Quiet, pleasant location. Terrace and gardens. Noisy door locks and latches and slamming doors echo around what is a large old building. Evening meals/snacks, good quality but pricey.
The room was very clean, the staff was friendly and the breakfast was good. Value for money. The room could offer a little bit more comfort ( everything is there, but basic)
The location was excellent. It was quiet and great for exploring the Rhine and Mosel regions. Manager was outstanding and very helpful in all respects. Pillows were very poor, but were replaced immediately upon request. Heating was also inadequate.
Hotel staff. location (green and peace) It is a little bit tricky find the hotel... but with a Tom tom you can go everywhere...
Good price, close to nature, quiet, friendly staff -
Not speaking German ourselves it was helpful that the Dutch owners spoke good English. I telephoned in advance that we would be arriving later in the evening and enquired as to last orders in the restaurant. They kindly kept the kitchen open for us.
simple and comfortable
Wide bedroom and bathroom. Quiet place surrounded by nature in a pretty village. Kind hotel staff, English (and Dutch) speaking. Because of the lack of shutters (serrande) or dark curtains on some window sun light entered as from early morning.
Great value for money. Big rooms. The matrasses are painfull for your back. It seems they did not renew them in a long time. The hotel does not allow you to take a shower after 22:00 . The rooms can be noisy.
great value for money, good simple food (no choice) bt at 10 euro for 3 courses its not a problem. good breakfast and plent of it
Close to A3 highway, good food and beer, wireless internet. Smell in the room and bathroom.
Nice staff, nice village, close to a3 -
The room was extremely comfortable and nothing was too much trouble for the friendly couple who owned the hotel.
We arrived really late and the owner was kind to stay awake till 1 am and wait for us; which we really appreciated. Hotel is very dated. Also, when booking the room I indicated that we were coming with a 6-year old child so I expected to pay a supplement and have a bed for him. Unfortunately, a bed was not foreseen and given the late hour we had to sleep all in one bed which was really not comfortable.
The staff, the landscape, the food: breakfast and diner where good. the bathroom is rather small
The restaurant staff was very helpful. I wish the staff had spoken more English. I asked the room be cleaned one day. New towels appeared and the glasses were not replaced with clean ones.
Design and comfort of room was amazing, everything perfectly done and attention to detail was impressive Indoor swimming pool would have made the spa facilities perfect (separate from the spa area, another room next to the spa area could be an option)
The hotel catered well for English speaking guests with English translated menu in the Schloss Engers restaurant. We found the food, both breakfast and dinner, to be excellent. Most of the staff did speak English and were very helpful.
The rooms were big and comfortable. Nothing was translated into English, all the way through the hotel.
Fantastic view of the Rhine. Wonderful location. I was also pleasently surprised by the free WiFi. Good receptiion in most rooms.
window view over the Rhine. Quiet. Character of the building. Ate dinner and had a very nice meal. Nice breakfast also included in price. Had a couple of restaurants close but not too much nearby.
Near Newwied station(about 10 min by walk),near city central and also near the Rhine river. If they have inter-net facility, It might comfortable for me.
Nice, clean, comfortable hotel. Very nice breakfast buffet.
Nice hotel, well placed near city center. Nice staff with english knowledge. Wireless Internet included. Only a few food choices (only one kind of cheese, one kind of meat, no vegetables) for the breakfast. No parking at the hotel and very difficult parking in the area.
Location to central station
nice view The heating didnt work and the hot water neither and there was no service at night!
Close to the highway but still very quiet When entering the room there was a bad smell of the sewery. After poring some glasses of of water the problem was solved. Second it was not clear that during the booking I did not pay (it looked like it), I had to pay at the hotel reception.
Convenient for the Autobahn Given room which was not ready. Only one set of towels for a double room Wash basin and Television did not function properly Smell of sewerage outside building
We had no coat hangers in the wardrobe. The hotel was ok for our use which was a half way hotel on our journey.
Location near the motorway, nice for a stop Quite unclean, bad smell of smoke, uncomfortable for a non-smoking room
Nice and quiet place If cost of a buffet breakfast was included in the room rent, the problem of language would be easily overcome.
Both the staff and the room were very welcoming after a long journey. The room was clean and comfortable and had a very contemporary feel to it. The mini bar / fridge was out of order.
The Staff was friendly at the reception. Very friendly in the restaurant ( which offers excellent food) but was rather empty that evening, just another table. From the website you might understand you will sleep in a castle at very attractive prices. In fact the lower pricing is offering rooms in a guest house located at 300 m distance from the reception. Rooms are clean, but located on the side of a very busy trafic road. So If you want to sleep in the castle you will have to book higher prices rooms. Not also sure the price from the Booking.Com reservation was the same than the one invoiced.
excellent room, lovely staff
clean the street beside the room was too noisy
calm, peaceful Wifi was not working on the 2nd floor and the photos on the internet did not reflect the reality (it is the Gästehaus and not the Schloss, so please make it clear)
Clean modern well equipped guest room, tasteful bathroom, excellent breakfast.
Rooms a short walk away from schloss but large, modern and clean. B'fast was superb and easily the best we had during our stay in the Rhine. Food in Restaurant v good but wine expensive (no bottle for less than 23 euro).
The distance from the guesthouse to the hotel. There was no parking as stated due to the grounds being laid out for an open air concert. The evening meal was a disaster despite a fabulous menu A formal complaint was made and the cost was deducted from the bill. It took 2 hours from starter to main course,despite several complaints
It was a beautiful palace. The staff was more than courteous and helpful. Information said breakfast was $8.00 per person. While my son and I had only coffee the first morning and nothing the second morning, $32 was added to the room cost. a surprize, but am writing them directly as it could have just been an assumption on someone's part.
Friendly, helpful staff. Excellent restaraunt. Great location - on the river. Very good value.
Helpful staff, good restaurant, beautiful location with nearby brook and well signposted walks.
they don't speak english and the hotel is closed at 08:00 pm !!!!!! if i've not had a friend in troisdorf i must have had to sleep outside in my car !!!!!!!
Hospitality & Service The ventilator in the bathroom was out of order and has not been repaired in spite of my request
It was a nice & quiet place and the food was great.
It was a short period. We start early ask ang get very early morning breakfast (06:00 PM). They was very correct in time. Nothing
Good location in the village with friendly and helpful staff. Food was good with a varied menu and average pricing. Made to feel very welcome.
Nice, clean rooms; nice view; helpful staff.
Nice staff, beautiful view from the windows, clean and well- equipped room.
Quiet and relaxing location. Good value for money.
Great value place in a lovely location. Food delicious. Staff a bit disorganised, but very friendly.
Hotel is located in the middle of hills and woods and perfect place to start from on different hiking routes. Furthermore you are close to villages on the Rhine with beautiful views
Superb. Great hotel, great facilities, comfortable accomodation and the very best of friendly and welcoming service. What else can I say other than superb
Breakfast very good, good standard of hygiene. Room clean, mini-bar very useful, not too expensive. Liked the balcony, chairs not very comfortable, loungers would have been nice. Would have liked someone to have been on site when we arrived.
Nothing much, but brfeakfast was reasonable. Ghastly building design.