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Its only redeeming value is that its price was significantly lower than the top hotels: Dan Eilat and Herodes. 1. Poorly trained young staff, many without English language skills.2.. Location is not in main beach strip but at a Marina and too close to airport. 3. Use of Dan name was misleading.
No water front , rooms a bit weak for 5 stars Lift slower then that never saw !
Very nice place although slightly outdated, excellent value for money (special offer) and spontaneous upgrade to the executive suite which was very much appreciated. Excellent breakfast buffet with lots of choices, and little gifts and attentions in the room. Close to the beach and shops. Breakfast staff didn't seem very happy to be there, small pool with not much animation, no direct access to the beach.
Having booked a terrace room we benefitted from outside jacuzzi on large balcony with sun beds, which also overlooked the lagoon. Free access to the Club Lounge was an additional benefit which proved very useful. Fortunately it wasn't too much in demand when we were there as it is small. The cafeteria like atmosphere of the dining room with food to match. Insufficient lifts to cope with guests especially when large coach parries arrived - it sometimes took us quite a while to reach the floor we wanted and there was no staircase (only emergency one). Internet charge is high. The walk to the beach is more than 5 mins but we didn't need it anyway as we aren't 'beach people' - more interested in hiking.
No value for money
Great breakfast. Beautiful views. That we couldn't get an espresso on saturday. Ofbalk the mitzvahs that were not being kept, not sure why insist on this one...
Israel/view/breakfast/weather/service/Israel Everything was nice
The breakfast and the range of food offered was great. Staff not very helpful, in certain cases they seemed not informed and disoriented. The so called "Executive Room" was advertised as a spacious room with a large terrace but it turned out to be a modest size room with a very small balcony! The image used in the website and the actual reality - at least in terms of the balcony- were clearly out of line.
The room was ok, fairly clean and a comfortable bed. Television had a decent satellite channel package. The service was bad, and the staff couldn't handle the amount of guests. Breakfast offered a lot of variety, but bad quality. Nothing that fits the price of the hotel. There are only two elevators so they are always busy and we had to take the emergency stairs, which have not been cleaned for a while. The room's balcony had 2 simple plastic chairs that weren't clean. Overall, this is a 3 star hotel at best, and not a good one.
The Breakfast The rooms are small the beds are uncomfortable the staff Is left back the method of payment are out of order
i order suit//'- and ther was no sutis aveilabol// it was very an plesent / jast ilana the menejer was nice and helpful .
Hotel was very nice, couldnt believe how nice it was for what we paid. Pool was really nice as well. Tourist info was really helpfull. Food was very good. Would highly reccommend it That I couldnt stay longer
Very good location, very clean, good food Reception staff was not qualified enough, a lot of mistakes and confusions
Location adn breakfast buffet. Service. Somewhat overpriced
Location, service. nothing
There was a chocolate wrapper in the room behind the bed from a previous occupant. This hotel caters to minority population. Stay next door at Hilton rather....way nicer and no minorities. Prayer services on the premises at Hilton.
Hotel is very tasetfully designed and furnished, very modern.Buffet brekfast is abundant and good quality food. Exellent location, beautiful view from the top room we had. Loud music from nearby beach bar was annoying and loud till midnight.
Perfect beach location; hotel and room against all our expectations very clean !!!!! unfortunately no european breakfast, but only israely breakfast which is quite "heavy" ! Breakfast-room huge and too noisy, but one gets used to it.
The hotel has a great location and the breakfast is awesome!
Staff was amazingly friendly and helpful and truly seemed to care that everything is was ok. Free breakfast was over the top in terms of choices and variety of food. If you are going to Eilat and want to be in North Beach (on the boardwalk) and near food, shopping, carnival, this is a very central and nice place to stay.
the breakfast buffet was amazing - we never saw anything like it. The pool was great and the service was excellent. It was very affordable - we got what we paid for and so much more. I would definitely stay there the next time i visit eilat.
i have stayed at this hotel before and i love the feeling of luxury it has, and the staff are very friendly
The hotel was run down and smelled like smoke in hallway. Toilet didn't flush. Took 45 minutes to get a toothbrush. Non friendly staff. Dirty rags on floor of elevator. Not worth the money, Not 5 stars, Maybe 2!
I liked the room service Most staff at the reception desk (except for Megan) are not attentive, they are slow and are not interested to serve your needs, the staff at the lobby restaurant do not conceal irritation by work.
Food was fabulous! My friend's daughter is wheelchair bound. The room and bathroom was opulent but completely wheelchair friendly, including a roll-in shower. There were ramps everywhere and a hydraulic lift into the pool so she could swim. The staff was exceptionally helpful and accommodating to our special needs. Would like to lap swim earlier than 9am. Please open pool at 6am like the gym.
We liked the staff very much. They picked up our daughters wet swimsuit from the floor and hung it to dry! She does not get this service at home. The waiter (trainee) was very interested in our son and they had a very interesting conversation about volunteering at Magen David Adom. Our 3 year old daughter broke her record in eating ice creams. The shul was very good. We loved the acrobats. The lifegueard at the swimmingpool was very responsible. I found the music in the lobby a bit loud.
Normal room, very good food. It's good choice if you have a car and ready to drive it to the beach. For those who don't have a car the hotel must offer shuttles to the beach and city center at least 1 in half hour. But it doesn't! The regular city bus goes once in hour or 2 depends on time.
we took 4 rooms. and enjoyed very much beeing with all our children.the food was very good. the entertaiment as well, the rooms were large and clean.
The room and bathroom were clean and well equipped with what we needed (for example, there were enough surfaces to place things on and enough hanger for towels and clothes, and even a clothes rack to dry our wet swim suits). I also liked that the outside, where WiFi signal was stronger, there was a picnic table set amidst trees. Also, it had convenient parking. It was a little hard to find, because the street the hotel is on is a one-way street, and the street sign is hidden. But that would not be a problem if you use more advanced devices than scribbled directions taken from google maps.
Excellent location , friendly and helpful staff. Room fully equipped.
Loved that it had parking and that it was so close to the promenade. Super comfortable bed as well. Check in took way too long. Did not realize there would be so many kids!
extremely clean and comfortable
Big suites, very nice location, pretty litle heated pool for small ones, The food is satisfactory, would not opt for a full board, every possible restaurant available within 3 minutes walk. Posh shoping area in the lobby area of the hotel, new entertainment complex "king city" jus a walk away. We stayed with 2 kids, so it was a good choice. Other hotels with family suites were full somehow. Out of season - some facilities closed. Some minor maintenance problems like open electricity wires or parking gate cards not fixed for a week. Outrageously expensive wifi for a digitalized country!!!!
The staff was incredibly friendly and extremely warm. The room was beautiful and the facilities were very well maintained. It was perfect for families with small children and we will definitely stay there again! Everything was great!
Excellent hotel with beautiful garden and swimming-pool. Huge suite with everything available you can think of. We were a family a three and I can only recommend this hotel for families.
The flowers and plants within the grounds were beautifully maintained, and there was plenty of space to find a quiet spot to relax.
its good for families, very close to the beach
Size of the room
Liked the the family feel
Pool area, food, rooms, free parking Surly staff, charge for internet, high cost of single occupancy room
I liked the hotel's facilities, location to the beach and the local attractions.
Meals, mostly supper, were fairly good The staff, apart from one receptionist, were not polite. The hotel was under renovations, and most of the amenities (fitness, spa) were not available at the hotel. The exchange rate from us Dollars to local curency was worse than the one given by 2 other currency exchange places in Town. Since it's officialy fall, a/c is turned off, and guests are told to open the balcony door if hot. Posted hours of operation for the kids play area were not observed.
food was excellent i had a problem regarding the billing with this hotel. I did the booking through you at one price, and when I came to check out they wouldn't accept the agreed price. I am awaiting my credit card bill to see what they actually charge me. Obvioulsy if there is a difference I will get in touch with you again. I am very upset about this as It delayed my departure while I tried to resolve the matter, eventually I just left as I was already late.
They had a really great breakfast, fresh and lots of different food to choose from, bear in mind Israeli breakfast, so no meat dishes. You could also have a minute made omelette if you wanted. Surprisingly good gym for being a hotel gym, even for someone who is a bit more advanced and want to use free weights, not bad at all! Nice seaview from the balcony. Could definetely come back to that place.
the swimming pool was great. proximity to the beach/beach front was good. breakfast was excellent (but definitely too busy after 8:30am) the rooms were not 100% cleaned and outside /balcony furniture was not cleaned. carpets very dirty. fittings in bathrooms falling off. request for high floor ignored (was put on 1st floor). air conditioning had to be on MAX adequate (we were not sweating) but could have been much better. sound on TV was terrible (had to have volume on max to try hear). one room key did not work and took 2 attempts to get fixed. In fairness, we did not complain about any of this - so we did not give hotel a chance to change our room (we were already unpacked).
This hotel can not be classified 5 star its more like a 3 star. Limited facilities and gives the feeling of being on budget holiday camp
excellent food. Very nice pool area. Cleanliness. treatments in spa. Took quite a long time- nearly a full afternnon - for reception staff to accept that the phone in my room was indeed broken. Four staff members kept telling me I was using the wrong codes. Finally a very nice maintenance man got it sorted. Did not like the congestion at reception area and having to wait for service on a number of occasions.
i love the modern look of the hotel and the fact that it was on the beach
Some of the standard rooms are very little and to get in to some of the room the gusts need to up stairs about 10 stairs (without elevator)
Actually I did like nothing in this hotel. City is good, hotel is nothing. Everything in this hotel is very old. I feel like it was constructed and furnished 30 years ago and till now has never been renovated. A lot of smells of cheap deodorants everywhere. It should stand for maximum of 3 stars.
Perfect view from the room, rooms are quite clean, customer service works quite well, all requests are fullfilled quickly and the quality is checked by customer service, good food beds are short and not very comfortable, a bit noisy from the promenade
Food selection gate to the beach open only at 6 AM
Good location, near the sea and Eilat center area. Breakfast should be open later, at least until 11 AM, better till noon. WiFi Internet should be available throughout all floors and in all rooms and free of charge.
Great view of the sea, clean and lots of sitting place in the lobby How does a Europren feel when breakfast starts at 07:45... this is very late in European terms, it would be nice if the staff opened the doors to the dining room on time (5 minutes late, why??)
Friendly and amenable staff, quality of food and beverages at breakfast , maintenance and service in pool areas. Closure of certain sections due to functions -weddings in the pool area- which, when on a short stay are a nuisance.
The room the food the staff That when I got there they didn't have my reservation, booking.com the website that kayak send me to didn't send my reservation to the hotel so we stand and wait a half hour till we got a hold of booking .com and get them to send over the reservation so that was a little embarrassing
The setting and location is very central. The breakfast is better than average, but on par for a hotel of this stature. The service in the hotel does not compare to other hotels in other countries of this price and stature. There were a few members of staff that were very customer centric, but on the whole, the staff do not understand great customer service. I feel that the management of this chain would be the place to start.
There were some nice things about the hotel, namely the pool as well as the daily breakfast. The amenties were limited for a hotel of that expense (e.g., absence of shampoo, conditioner, lotion, bottled water). We found the hotel significantly overpriced especially given its location (i.e., distance from the sea) and the current, dismal economic climate. In hindsight, we would not have spent this much money on a hotel of limited amenties in the room and its distance to the sea. Please let us know if Israelis pay the same price as visitors from other countries such as the USA. We wonder about that.
The pool design / views from rooms onto it / direct access from all floor areas; the bar and terrace. Service was less than quick / sharp - but no different from my experience at another Israeli hotel which I'd also recommend.
The hotel intend to young people who whould like to stay in the pool over the day. There is no any other places / bars in the hotel that can be interested. The customer service department were very nice and efficient. . The staff are very nice and welcoming. I recommand on this hotel only for people who want to be only in the pool during their vacation. The hotel is not close to the beach. The rooms are very simple with small balcony facing the pool. The additional bed in the double room is very small adn can be used only for small child.
Free parking Bad location (far from center, far from the beach, too close to the airport), bad smell on the ground floor, pool (not heated) too cold to use. Rooms are not clean (stains on carpet and mattress). Overprised, paid $70 for up upgraded room with "pool access", wasn't worth it. No access to mini bar and room service because hotel policy is to up upfront for your entire stay before you check in. Staff not helpfull, most did not speak English.
Not on the beach, but beautiful pool more than makes up for that. Clean and very pleasant. Wish we had known that the first floor rooms have private pool area. That would have been fun. Plenty of pool side chairs and umbrellas. Great breakfast with plenty of service. Would definitely recommend this hotel.
Very nice room, clean and well appointed. Hotel was great and breakfast was awesome. Price charged was ~$10 (USD)/night more then listed on site, not sure why. Was busy for mid-week and lots of families w/ kids that could be loud at times.
We had room with private terrace by the pool it was really nice to go swim and breakfast until 12.00, great
Hotel is well designed Service is spotty, no hair drier in the room, no printer at the internet station, annoying checks and paper signing every time you order a glass of wine in the restaurant, etc.
The attention to client does not apply in this hotel