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Staff was very nice and very helpful - far above and beyond expectations.
Comfortable beds, and great service. The air conditioning is loud, and the windows don't open.
Clean, nice pool, great food in the dining area The city is far from the hotel.
Clean, adjustable firmness mattress. Good menu at restaurant with reasonable price. Free shuttle to airport. Convenience items for sale 24 hours, for that late night aloe, allergy meds, or upset stomach. English spoken by all staff I talked to. Nothing was bad about our stay.
The bed was very comfortable and the bar/restaurant staff were lovely. The proximity and airport shuttle make it convenient for early morning flights. The air conditioning unit was extremely noisy. My husband and I had a terrible sleep. For the price of the hotel and the Hilton name we were very disappointed!!
Norlan, front desk staff, was very kind and attentive amazing and quite facility. very relaxing. clean Dinner buffeet ($22) was tasteless. breakfast and lunch were good. too far from liberia, closest place to get grocery or food.
Best hotel for the price. Food was just amazing. We are vegetarian and this is where we had the most options. Their buffet for breakfast, lunch and dinner is top-notch for the price. The great variety of desserts, juices and entree were worth $20. They have their own hot spring which also is amazing. The road to this hotel is in poor repair just like many parts of the costa rica.
Lots to do in a beautiful location. The staff were great, beautiful hideaway spot. Nowhere was it mentioned it would be a 45 minute drive from the airport on a rough mountain road or that taxi cost from the airport would be $85 US. Not a good choice for a late arrival.
Very nice rustic lodge with so many activities on site! It is more of an outdoors, ranch, rustic style place but perfect if you love the peaceful outdoors. There is no television or air conditioning but it was cool enough that you did not need air conditioning and plenty of activities that you would not miss the television. Many activities for a reasonable price (horseback riding, hot springs, water slide, hanging bridges, hike to waterfall). Dinner at the restaurant was a little pricey but it was very delicious. I highly recommend watching the sunset from the sunset bar! Beautiful view! The staff is all very nice and helpful with everything! Overall we had a great time staying here!
Great place and value for the money, the staff people and GM Jose are all excellent service, friendly and trying hard to keep gue 3 1/2 stars.. happy! The saunas need attention, the spa services are very nice, excellent service, but a bit high priced for Costa Rica and the spa packages could be up graded. The location and entrance are decieving, but the rooms, pools and gardens are specatacular!
Very good value for money. Good location, clean, helpful and friendly staff
Restaurant was okay, close to bus station, central location Very noisy, rooms do not have carpet, no hot water in any rooms, hot at night, airport shuttle is a rip off at $25 when you can walk across the park and catch the public bus for $2
Nice oasis in the otherwise forgettable Liberia WiFi didn't work, need to go to McDonalds but no biggie
At the top of my list is the hotel staff. Warm smiles and generous service. Friendship. They responded quickly to meet my needs and expanded beyond what I asked for and made suggestions that enriched my experience. Suggestions for excursions came unprompted and they made arrangements for travel with taxi drivers they knew and had confidence in. I also greatly enjoyed the open air restaurant's cuisine. I wish I had some Aguacate de la Reina in from me right now. The whole experience left me with a permanent smile.
The internal patio and The restaurant The room didn't have ventilation and it smell really bad. They tried to make The smell better with candles but it was really strong. They gave us a free breakfast after we complained
Excellent staff and great safe feel. Hot as hell, loud external city at night, no hot water in shower.
Nothing and om being dead honest. If I had to pick anything is pick the food. Rooms are a dump !! I cannot express this any stronger, I paid 70 and I got ripped. Blankets were non existent, no a/c, no service, front desk guy was rude. Laughing and joking on a personal phone call while I was trying go check in. Not to mention the music that goes till 10pm, than fireworks. Screaming and music again at 5 am. No thanks !!
Loved the pool and hot tub. Excellent walking access to downtown area and restaurants. Air conditioning didn't work.
Great hotel if you need to be close to the airport. It's about a 15 minute drive with traffic. Only thing is they don't offer an airport shuttle which would've been nice. We had to pay a $20 cab ride. It had a great pool for kids. Very clean. No shuttle to airport
Easy in, super clean and friendly service. Little sparse on the accommodations but great value. No complaints.
Everything was awesome. Eric was an amazing host. He does most of the work around there and is very good at his job. Nothing. The food, the beds, the atmosphere... Everything was great! I highly recommend staying here if you get the chance.
Staff very friendly and accommodating. Rooms clean and comfortable. Food was delicious and plentiful. Huge facility would be great for business meetings or seminars. Large, well equipped fitness center. Beautiful surroundings with small pond and botanical garden. Convenient to shopping and transportation. Casino is small, but a lot of fun. Problems with computer systems and credit card payments. Had I not known something about the subject (how card readers work and what happens when paper runs out in printer) I may have been forced to go to the bank and get cash. Manager seemed preoccupied and indifferent when confronted with he problem and was the only one on staff not focused on the quality of my experience.
The place was clean and the staff was great. The bed wasn't the most comfortable, but it was okay. There was a lot of noise from the casino area until 6am.
Very affordable and the staff were friendly and helpful from the moment I arrived to when they personally dropped me off at the bus station in Liberia. My room was spare but comfortable. Everything was clean and they even had a tissue paper flower adorning the roll in the bathroom ^_^ For the price it was an amazing value. Would absolutely recommend!