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Beautiful environment. Nice private beach. Great breakfasts and dinners. Easy to get seated at pools, beaches, and buffet restaurants. Great bar service on the beach. You can't book specialty dinners until you arrive, and they were booked the first night we got there. Bed was rock hard. Lunch buffets were not very good. All-inclusive was nice, but the only wines included were house wines which weren't good, and no light beer. Our biggest complaint was the discovery, after we got there, that there was a big push to sell you on their vacation club/time-share, and the transportation company they use to get you to and from the hotel also tries to sell you excursions.
Location is great, room are very clean and kitchen is fully furnished. The facilities are well maintained. All the apartments have a balcony facing the pool. It is a bite noisy and breakfast could be better
The staff did not match up to the surroundings. Rude, didn't take complaints seriously.
The hotel was very beautiful and luxury. The rooms comfortable, clean and beautifully decorated. The scenery with the pool and the tall palm trees was ideal. The service was not very satisfying. Its a pity that such a beautiful hotel is not running flawlessly. Furthermore, I would suggest that the restaurant enriches its menu with dishes closer to the traditional Dominican cuisine, which is so delicious and simple.
Great location. Smoking is allowed in restaruant.
Very friendly staff good services ,beautiful pool,beachfront
The facilities were lovely - the view lovely! Breakfast was very expensive.
excellent!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! slow internet
This was one of the best vacations I've been on. Jose,front lobby host, Danny at the reception desk and Wanda hostress in the buffet made this hotel worth returning to again and again and again! Well kept hotel. They was always refreshing the paint and cleaning with bleach. I'm happy that I chose this hotel and the location of Samana. Great people, pleasant attitude, friendly and wanting to please. And the food was very good. Large selection at the buffet. I'm already looking for a deal from my next visit. Thanks to the Grand Bahia Principe Cayacoa staff mentioned. Without you guys I don't know if I would have enjoyed myself as much.
This trip was okay. I t is a beautiful resort but they had no air conditioning while I stayed for 3 days. Also my room wa s far from everything even the pool. My family and I were always taken upto the pool area by a small cart. Also the elevator to go to the beach was messed up. I would not return,.
The location and views are stunning. The facility was comfortable.
The location and grounds are BEAUTIFUL and it was just refurbished in nov 2006 so everything looks new. When we arrived, reception was good although I was there 3 times bc the key to my room wasnt working. After the third try, someone finally came with me to reprogram the key. Reception needs more training. Constantly called the front desk (from day 1) for an iron and did not get it till the day I checked out. Was inquiring about potentially having a wedding there and the wedding rep told me everything could be accomodated and would give me a tour. She made an appt for me and never showed up. The mgr had to step in and basically negated everything she said and said they would not be able to accomodate a large group. This was afer the mgr himself gave us the run around and we had issues with him bc they were changing the rates for day passes and you could never get a clear answer. I left the resort with plans of getting quotes and even spoke to florists (which they had come in). The mgr said he would email me details and a quote and 3 months later there is still no word from him. Honestly, if a hotel is supposed to be of a specific caliber, they should look into the quality of their managers! Rest of the staff was cordial and friendly. Activities are lame although the staff is nice and tries within the hotel. The town is very accessible and close if you want to do something. Resort is good for older folks. Kids were very bored. Food was excellent. Lots of seafood.
The rooms were very clean and big, service was friendly and prompt. There are a few slots in the day when food is not being served (6-7p, 10-11pm) I wish the pool and jacuzzi were open til later, the area is all powered down and stripped at 6pm. No irons in the room, and when the front desk was called it never came.
We just returned from a six day trip and enjoyed almost every aspect of the vacation except for a few minor issues including transport to the hotel and the first room assigned. Our plane arrived late into SD so we were forced to take a private car which cost over $200 us when you can take a caribe tours bus for under $10 each which no one told us about then we arrived at the resort only to be given a room that was leaking wate from the ceiling and the bath tub did not work properly after two days we were finally given another room. The facilities, staff, food, and location was fantastic and we would certainly go back
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This resort has everything you need to spend a quiet and relaxing vacation. Everyone is pleasant and helpfull. The all inclusive made it easy to enjoy the variety of wonderful food and drinks it offered. I highly recommend this resort.
I liked the beach, disco, dining sometimes. The drinks were of poor quality.
Super friendly staff. VIP area fast food and drinks section was awesome. Basic package does not include WIFI. We upgraded to VIP even then the WIFI was no good. The villa had a roof leak. The buffet food was horrible.