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Bruno the barman Trains too early for a late night in Madris
Location extremely near to the station and can reach to SOL in straight 30 Minutes maximum.The reception was extremely friendly and smiled to bring warmth.
The breakfast very good The WIFI was saturated
The room was clean. The staff was competent and polite. The location was safe, reasonable quiet and within easy walking distance of the train station. Our daughter"s best friend was with us and our daughter (an au pair in Madrid) was able to stay with her and breakfast with us without any problems. (See below) Our room was too warm. This was probably a combination of the season (neither the heating nor the air conditioning were turned on) and the room location. The hotel location was quiet enough that we could sleep comfortably by having the window open for most of the night. There are no singles, only doubles, single occupancy (but see above). We live in a region with excellent restaurants, so the comparison is not fair, but the hotel restaurant was not what we would expect for a hotel in this hotel price category. (This does not mean there was anything wrong with the food!) On the other hand, the restaurant prices were in line with the quality, so we were satisfied.
Staff were generally friendly, room was clean and well laid out, fabric shower curtain stayed in place when using the shower and didn't cling like other materials. Generous spirit 'measures' great nibbles with drinks Very limited 'resturant' menu available - seemed more on outside board
pleasant friendly staff very good comfort and cleanliness one evening meal was very disappointing - very oily
I liked absolutely nothing about the hotel. The room smelled of "shake and vac". The shower was leaky. The breakfast was atrocious.
free wi-fi internet connection at times very slow
The hotel was very attractive and in a very nice location, we stayed just one night en route for the North, the breakfast was very good, We shall return as we believe it will be a very convenient hotel for a visit to Madrid.
Hotel location - close to my place of business. Pleasant staff. Enough parking places outside. Poor breakfast choice. Poor WiFi connection. I'd preffer to pay for good and reliable connection than have free but poor one. Heating control is not comfortable. For a hotel I'd expect more TV channels in Englich language.
Was good as a stay during driving from Madrid to north of spain
Good all round facilities.
Excellent stop over for trip from Santander to Costa Blanca, 250 miles from Santander with over night stay before the last 300 miles to our destination..very clean and staff polite...it is a dog friendly hotel with a very good breakfast..the town was quiet and friendly...we did the return trip the same way and left at 08:00 and this gave us plenty of time to catch the 15:15 ferry.
Value for money, especially the quality of the breakfast, with fine choice and eat as much as desired. Close to all the village had to offer, with choice of bars and restaurants I thought that to be charged over 6 euro's for overnight stop, was not in keeping with the whole aspect of what the hotel offered. A less or free such facility would enhance the reputation
Good secure car parking No restaurant in the Hotel
friendly staff, and close to motorway for travelling, easy to find and secure parking, good value hotel, and breakfast, in middle of small town, but the night we stayed very quite, we will use it again.
The restaurants and bars in the caves above the town The A/C was switched off because they said it got very cold at night (October 1st). Not if you're a Brit it didn't.
Very convenient for the motorway. Few bars and restaurants within walking distance of the hotel. Had a lovely meal in the bar a few doors down from the hotel. Rooms were clean and comfortable. Breakfast was a simple buffet but was included in the price of the room so made this very affordable and good value. Gentleman on reception spoke very good English which was helpful. There was a lovely sun terrace at the hotel but no chairs or loungers to sit and relax there. It was still early in the season so maybe they weren't expecting the lovely weather we were lucky enough to have.
good breakfast, staff helpful, easily reached off autopista, room well equipped, close proximity madrid. nightime noise from other residents. noisy aircon
Location for travel from Santander to south of Spain. Secure parking. Allows dogs.
Basic business hotel, nothing more Terrible location with no interesting restaurants nearby. Hotel restaurant not great. OK breakfast (international).
I have stayed here several times before having previously booked with Active before your takeover
Clean and confortable Friendly staff Good location Bar service slow. Peolple left before being served
Staff were very helpful and courteous, facilities on offer were of a adequate standard. Generally a reasonably comfortable stay. No complaints
Booked the hotel for a day stop in madrid b4 flying back to uk, with the intention of using the hotel pool.Hotel pool only open after 1730 which was of little use to my children.
Poor food and overly expensive restaurant.
the room and the pool
Comfortable room, convenient internet Too hard to find the right location for a foreigner.
The proximity to the place I wanted to go Their leaflet says that breakfast is served later in rooms, during the week end. I called several times and finaly, they said: No service at all... It was 9 o'clock and had to go to the restaurant..At least, yhey should write on their paper: No breakfeast in your room on week-ends.
Friendly & effective staff, clean rooms, quiet rooms, good value for money. Utility of the room and especially the bathroom, was abysmal. The entrance was not very convenient with very small automatic-rotary doors.
Room was clean and comfortable and had everything we needed There was no food or drinks available (except for mini bar) when we arrived on the Sunday at around 7pm we had to go out and find somewhere to eat.
Good location, good options for breakfast, excellent, helpful staff. Close to shopping, food, mountains. Good connection to Madeir via subway. Free underground parking.
Easy to find, very nice rooms, have stayed twice before and will stay again
We stayed in this hotel for one night on our way from Madrid. It is a great value for money paid. The room was well furnished with new furniture. Bathroom had new, good quality fixtures. Both, room and the bathroom were impeccably clean. The service was very professional and kind.
It was near shopping centre and food, very clean and relaxing hotel Small bar in the hotel
good location, very near the metro, exceptional value. Good clean hotel but beds very hard. bed was very hard
Positively beautiful rooms. Nice staff. Excellent value for the money. It was in a very suburban part of the city. No taxi drivers knew were it was. You have to take an extended metro line out to the hotel and it is twice as expensive.
Cheap room we scored for 50 Euros with a bedroom and a seperate sitting room with a pullout couch. Great location for when flying in and out of MAD. There is a great playground within walking distance, but otherwise, location is in the outskirts and not a lot to see in the area.
friendliness of the staff, both at check-in and at 5 a.m. very helpful thought hotel was closer to the airport. cab fare was 20-25 euros.
Excellent front desk staff (Blanca), efficient, great recommendations, very helpful. Great location, walking distance to large outdoor mall with many restaurants, etc., and metro stop!; 10 min to airport.
no dining facility after a long drive
Good value for money, quite, convenient The WIFI internet starts when booking it not when accessing it in the room but the staff was kind to revalidate my ticket
confortable rooms poor breakfast , expensive internet
Nice and clean, ca. 10 km from the airport Direct surrounding rather industrial, access by car only, difficult to reach.
easy to reach to the Hotel.. The area of the Hotel. The hotels in Barajas are much better and convenient. This hotel would be used for visitor to ındustrial area in Alcobendas.
Close to my meetings location
staff were nice and rooms good and with a kettle, thats good
It was clean and comfortable. Parking was included so we did not have to look for parking or pay extra. Nice breakfast included also which meant we did not have to look for a restaurant early in the morning. Had difficulty finding hotel. More specific directions would have been helpful.
Room cleaners did well. Breakfast was good. Staff was quite friendly. This place definitely does not feature those who travel without a car. The nearest metro station (La Granja) is surprisingly far away, and this hotel is of great distance to the Madrid city center. There are essentially no pavement in that area. The Internet access was extremely expensive, it should be free or nearly free.
Very convienient location for visiting the Technology park (15 minutes walk) and the Railway station is only 100m. The cooked breakfast was disappointing - luke warm.
wifi connection not working in all rooms
helpful staff; food was good; comfortable room; easy access from Madrid-Barajas air conditioning in room did not seem very effective and so I had to open the window and so I heard the trains!
Good location if you have to be in Tres Cantos for business. The wifi works fine.
helpful staff at check-in, clean modern design of building
freiendly service poor wireless connection, disconnected many time. No wired ethernet either. Breakfast is not good as 4 starts hotel.
It´s difficult to find the way to the hotel. The restaurant and the parking, both of them are expensive
The hotel emplyee's are all very friendly and helpfull.Service in the restaurant and bars was good, just one subject to improve is the knowledge of foreign luanguages, the people in the restaurant and service should improve their English, this is not the case at the reception, their knowledge was good. The taxi driver who took us from the airport didn't knew this hotel, perhaps some advertisement?
Facilities and service is enough quality
sleek and contemporary look...excellent amenities...close to airport
Very good service, free coffie and cold fresh water when using internet in lobby
Not about the hotel, but there had no information about our reservations made with through you. Thankfully, there was plenty of rooms available. About the hotel, we did not like the abusive prices for a cup of coffee and other breakfast items.
I booked online and read the reviews, I have to say that on arrival I was greeted in a very pleasnt way, everything was in order and it was a pleasure to stay there, I will rebook. Book with confidence. No, it was very nice. Well done all staff.
Unfair to comment as I checked in after midnight and left at 0900hr the next morning. Only complaint was I asked for tea for breakfast from room service and got green tea instead of breakfast tea.
Modern, nice, clean and quiet 4 star near Plaza Norte 2 shopping area and MAD airport. Kind and friendly reception staff. Not a very large choice (and it couldn't be otherwise so i'ts ok the way it is) minibar drinks were surprisingly gratis which is a nice thing if you wakeup thirsty in the night/morning and want some cold water. Some things could be improved. Also window view is not hotel's best value but the hotel is still a good choice for incoming/outgoing travels via MAD airport and even if not close to any metro station i still rate this hotel at 9/10 given the value for money.
We did not know about the free mini bar and it was an added bonus after a long day travelling. The rooms are beautiful... really nice. I would, without hesitation recommend it... also located opposite a big shopping and eating area.
very modern, friendly & helpful staff layout of the room was strange with the bed in the middle of the room straight in front of large window
Staff friendliness, very modern rooms The wired internet had problems. I had to hack a few addresses before it worked. The wireless internet was paid, which didn't seem to make sense.
the style and design of the hotel
Excellent decor, Very limited evening menu and breakfast did not cater for for northern european tastes
Good and welcoming service, comfortable room, enjoyable food.
location was perfect for me I didn't like the modern style with glass and steel. It gives a cold atmosphere
very modern fittings were great very cool. If your going to be flying out of Madrid in the morning it takes very little time to get to the aiport from this hotel. they took an hour to organise the taxi
Discretion, availability of staff, very kind, excellent value for money the wi-fi should be free of charge
staff really polite, nice rooms
Quite modern design, small gym, good breakfast, very helpful staff
Hard to find, wrong address on info, one way streets. They had no trace of our reservation!!! but had lots of room. Hard to find the Burgos road out of Madrid.
Very modern and clean. It was also close to my destination. It is located in a fairly new district. It may be difficult to find public transport to get to Madrid.
Size, cleanliness and comfort of rooms. Nice breakfast. A bit difficult to find
No negative aspects regarding the hotel itself. Unfortunately it is located in the middle of nowhere...
cleanliness and comfort of the room After informing that we were working during the night and sleeping during de day, there was no effort to clean our rooms so we could arrive to a fresh one. A complaint but understandable... Expensive breakfast.
Friendly staff and good service
Breakfast very reasonable Clean rooms and staff efficient and courteous.Hotel accepts dogs. Not one English lang sat tv channel.Hard to find location.
Good location given my travel plans - didn't have to go into the centre of Madrid. It was difficult to find given the roadworks underway.
The hotel is modern, stylish, very clean, quiet and very welcoming. Shame it didn't do food (not even coffee) and the town is not well served with eateries.
very good hostel, in a very nice village. Very central.
In a quiet "pueblo" with a pub on the corner where you can meet friendly locals and practice your Spanish The room was very cheap, so I could not ask for comfort. I would be nice to have air conditioning because it is in a very hot region. But there was one thing that I really did not like. There was not even soap and shampoo in the room. I had to shower just with wather.
Very friendly and helpfull staff. We had the opportunity to reserve with 50% dicount, so it was very cheap but very comfortable.
The price, 27 euros. The first room we were given had mold on the walls and no wifi. The second room smelled a cigarettes and the third was the attic with low ceiling, but with wifi. The shower was extremely small, no fridge, only one towel. The hotel has no elevator and the rooms are on the second floor, its street is very narrow, you need to find a parking elsewhere.
Peaceful hotel, modest, good value for the money, very helpfull staff, good location but still quiet No air-conditioning = window must be open at night = mosquitos attack you.
Handy for motorway Restaurant- food good put pricey - service slack
large room, newly refurbished bathroom, large comfortable beds. easy access from motorway, and secure parking area at rear of hotel.
We look foreword to our next visit, when it will be like meeting up again with old friends. Lovely people in a great hotel Our room was bit chilly and could do with some rugs on the floor
Bedroom and shower-room were well styled and breakfast facilities were very good. No room cooling facility except for opening bedroom window.
Friendly receptionist,who ran through Hotels facilities and showed us where everything was,unusually good None
the courtesy of hotel-staff and the cleanliness of the habitat
Friendly staff and food and rooms excelent and when had problems woth motorcycle were so very helpfull and helped me to get to airport None excelent, I would recomend this hotel to anyone
very good restaurant long walk from end room to restaurant and no lift or elevator for those who have difficulty walking or getting up stairs.
Excellent room, good on site resturant. Massive double bed
The staff were extremely polite and helpful.The hotel was easy to find just off the motorway.There was a bar/cafeteria and restaurant attached to the hotel which was needed as the hotel is approx. 5km from the Town.
It was hard to find the hotel. No precise adress (house number)
Good room, clean, nice breakfast
everything. from the check in to check out the staff was really helpful and also helped us how to go around the places and the room were nice and clean. A for this hotel.
excellent and very helpful english speaking hotel staff postion of the hotel, slightly isolated!
It was a bit noisy! Could really hear other people in their rooms. Not very sound proof.
The beds were very comfortable. Too much smoke in the hallways.
staff was great. Ocomodations OK. Not realy close to airport (sort of on same side of town). Stay was Ok but shower was marginal (typical European but not up to US standards) design requirement should be that you can bend down to pick up dropped soap. We travel in Europe all the time and expect creative bath rooms. There is no reason for a US chain not to do it right.
Close to airport
Ther place is 500 m or so from the underground as well as the Malll area, close to small park suitable fot jogging, etc. You can go easily to Madrid Center, but note it will take aboutt 30 mintutes to reach to the North of Madird by undergroubd. It´s a place relatively relaxed. The only problem it´s like most of the buildings nowadays, the walls are so thin you can not avoid you listen the confesions of your neighbourhood rooms
Teapot Breakfast -- foods and facilities could be improved
Excellent suite The cost of breakfast euros 22 is expensive for what is on offer
Spacious room, balcony. In desperate need of up-dating, particularly the decor.
The fact that you could take pets and the location The stafff were not friendly. Also needed tea and coffee etc in the room. Hotel needs updating - stuck in a 70's type warp. Lots of the hotel is good - needs to be updated though.
All the rooms are suites so you have plenty of space. The location is great and they do not charge extra for parking. The breakfast was only OK and quite expensive.
Please write at least 15 words
The staff were all extremely pleasant and helpful - nothing was too much trouble. Generally, the hotel was 'well used' with dirty carpets and curtains, worn bedlinen and towels.
secure private parking we had a lot of household goods in the car