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Reception staff were most courteous and helpful especially Paula! Bar staff unhelpful and dour.Everything in the hotel has to be paid in advance,,,,,,,even the reservation which was promoted on wesite as "guarantee with credit card and pay as you depart"....not so!.Pool was ice cold and unusable.
The Balcony in the Bedroom. Rudeness of Staff. Very unhealthy food served for Childrens Menu. 20 euro deposit for tv remote ?????
Hotel was fantastic from the quality of the food to the helpfulness of the staff.Great value. Highly recommended.We are going back next year. Bring it on! Nothing.
The Hotel staff know our family as we have stayed there many many times in the past so it was very nice to be welcomed back by them with such courtesy. The food in the restaurant has definitely declined in terms of choice and quality.This used to be the best 4* hotel to stay in in Salou but I do not feel that this is the case anymore. Sadly I do not think that we would use the Hotel in the future.
Full board was fabulous - choice and quality of food excellent - restaurant staff excellent, entertainment good, pools excellent, hygiene around hotel excellent Folk putting towels on sunbeds - it is meant to be against hotel policy but it is standard - price of soft drinks in the restaurant - deposits for everything!!!
central to enable easy access to barcelona shopping and fountains, terragona, port adventura and waterparks
great staff, great location and excellent selection and quality of food
Large, clean, good value hotel. We spent a couple of nights at the end of October so weather was not warm enough to use the outdoor pools but they looked good, if a bit small for the number of rooms. Good location in walking distance of Port Aventura theme park. Buffet breakfast and dinner included in price - good range of food. Live music at night, large screen TV, small games room. Restaurant a bit like a canteen when bus parties were there on first day - very noisy. Staff at reception varied from good to rather vague.
The hotel was fine, but we felt that the food lacked imagination.
Excellant place and happy to accomodate children They could have heated the pool for late deals
This was our first time in Tarragona, and we weanted to have a comfortable hotel near or in the city centre, not far from the old town. This hotel was an excellent choice: comfortable, efficient, fairly new, walking distance to everything important for us. The reception staff did not know the Michelin-rated restaurants in the city.
basic city centre hotel difficult to find initially as it was situated on a very large roundabout and the hotel's signs were not easy to see while driving. Evening meals were not served until 8.30.
Very nice hotel, very clean, hotel staff extremely helpful, It was very short stay, and we liked everything
The room was fantastic and breakfast was included in the price
Location was excellent. Good access to the beach, castle and restaurants. Staff was friendly. The DVD check out program was a nice feature. The bed was just a little firm.
facility, cleaness nothing
everything was nice, quiet and clean. 15mins' walk to railway station.
The location was very central and the staff were very helpful. The roof terrace provided a wonderful view. The room was a smokking room as smelled quite strongly of it. There was no gym/the sauna wasnt on and the hottub was empty despite assurance it would all be working.
I'd like everything. Very pleasant and comfortable place.
Large room. I was overcharged by 175 euros for the room. The hotel did not acknowledge the rate given by booking.com. I will not be using booking.com again in the future.
New modern and very clean, staff friendly and with the exception of one front desk person were very helpful and courteous
spa & cava at breakfast room was very small for a 5 star hotel
Confort, food, design, all infrastructure in general, location... Everything was ok!
Spa is really good, food as well, well recommended for a weekend trip.
Comfort, service, restaurant food for breakfast and dinner. No drawers to accomodate small items eg.UNDERWARE,SOCKS Etc.,we had to leave these in our suitcases. no trouser press,no full length mirror
The spa facilities are excellent and well looked after. The life guard cover exemplary. Well laid out gardens and plenty of sun beds. Just across the road is the beach with good sand. The hotel played the same set of music again and again at a volume that made it unescapable. It is too near to huge packed holiday camp type hotels but that is the area. These detract from it's aura of elegance.
Close proximity to theme park. Children enjoyed scrummy pancakes at breakfast.
The location to the park was nice as you are next to the Far West within Port Aventura. The resort was beautifuly decorated as a old far west town and there are many nice places, the swiming pools were nice. The hotel entrance was quite tasteful. The Opera restaurant and particularly a waitresse, was really lovely and gave an excellent service within the resort. The little shop facility is nice, and the large cafeteria has good varied food. The rooms were pretty although small. I found that the reception was very disorganised and slow, we waited there for a long time and there were only few people working there to cater at peak hours. At entry time. I walked in on the cleaner and found our bed pillows had been thrown on the floor while she was making our beds. Which I was quite disgusted to see. The rooms had no soap and you had to keep asking for supplies. The room was tiny and the wardrobe had no spece for a family for a 4 star hotel there could be more details and for the price too. The staff at the Bar lounge late in the evening were quite unfriendly and quite rushed in their service.
The location, style and breakfast can be considerd as average or above. The rooms were also comfortable.
It was very close to the Park which was the only reason we stayed there. I felt this was not a four star hotel, at best it was three star. the dining experience in particular was more like an institution that a Four Star Hotel The furnishing in the bedroom was also very basic ie. one locker between 4 people. My children however were delighted with the experience and that was shy we stayed.
It is located next to the Far West entrance.The food was quite good.The rooms were spacious and modern.As a hotel guest you have free access to the Beach Club which can be reached by taking the free bus outside the hotel.It is a fantastic place with 7 pools and a wonderful beach view.There is a cafeteria, lockers, shop and towels to be hired free of charge.Not to be missed.... You have to queue for breakfast as it is very busy.You are given a card with a specific time but no one is following this system.The dining room is extremelly noisy.I had to wait for more than half an hour to do the check out so I would advise to do it very early in the morning if one is in a hurry.The problem is that each person takes a minimum of 15mn to check in and there are no separate queues for check-in and check out.
Most staff was very friendly and nice. The swimming pool was very handy.Our room was very clean and well equipped. There is a car park available ouside the hotel so there's no need to pay and book the hotel car park. Everything was fine. Maybe the distance to centre of Tarragona - it was 10 minutes by bus or car, and not the best surrounding to walk there.
Pleasant staff at reception, friendly room service, breakfast was nice, facilities were good Maybe the location isn't the best, not such a big deal though because everything else was great. Also we were questioned by one staff member about weather we were allowed to have the breakfast (didn't seem like she questioned anyone else...) possibly because of our age/appearance (I have a mohawk...) It wasn't a major incident though as I just showed her the card and it was fine.
big room & bed.quite & clean
Excellent rooms. Excellent food (both the 3 course dinner menu and the buffet breakfast were top class for the money). Good swimming pool and courtyard. Nice bar. Location was poor. Out of town and difficult to find.
Large comfortable rooms with aircon and very good prices. Restaurant not open for visitors but open for a large group of people who had pre-booked part of it. Food only available in your room and a limited menu.It was OK but we would have preferred to have eaten in the restaurant. Also no other restaurants within a sensible distance other than chinese.
the sink´s drain didn´t work well
6Km from port aventura excellent value for overnight stay No beach!
Very helpful staff. Buffet breakfast was great value. Signage wasn´t great.
The hotel is new, clean and have big rooms. The food is good. It was hard to find the horel with the address from the web site. Every thing was great
clean, large and very comfortable no wifi in room,only in front of reception
The staff is very friendly; there is a nice library with free internet access and the Spa treatments are great. Easy location, close to Reus airport The minibar was empty; the gym is just a bike and a mirror with some weights ... not really worth to called a gym.
The hotel is modern and beautiful. The rooms are huge and well-appointed. The pool area is fantastic. n/a
Comfort, location, mini kitchen facility. Fridge for keeping the wine cool. Street parking available but availability sometimes a little variable.
Excellent hotel close to Port Aventura No bar facility,Lack of public transport in the area
The hotel and staff were excellent in a very peaceful place, it was the ideal place for a romantic and relaxing weekend break for myself & my partner. The range on the menu could be wider and altered from week to week.
The comfort of the room, the friendliness of all the staff from the moment we arrived, very welcoming.
the friendliness of staff and locals, cleanliness, and excellent service n/a
The hotel was new, warm athmosphere, rooms were very clean, quiet and the breakfast was excellent! It was included in the price and it had a wide selection of continental and spanish foods. It is nice when you get up in the morning at a hotel abroad, you go for breakfast, and instead of two choices of cereals or a greasy english breakfast (adapted to narrow-minded english tourists that don't want to try new things) you find a huge selection of lovely foods!
The room size is quite OK, the room was very clean, it gives you the oportunity to cook in your room, hence saving some money, but on the other hand the food from the restaurant is pretty good, and the menus quite affordable! It is 5 to 8 mins away (by car) from Port Aventura. Great free SPA!! The only tiny bit is that the cleaning ladies did not change the toilet paper. Hopefully a one-off oversight...
nice clean rooms . Friendly Staff The food in the Restaurant was not very good
location of hotel to beach,bus stop outside hotel €1.45 to cambrils centre,food was excellent,staff always cleaning.swimming pool massive. colour of decor in rooms.
The room was cleaned every day and fresh towels given; the pool area and terrace was always clean and very comfortable to lye out on; when a group of young people came to stay they were spoken to firmly about keeping the noise down around the pool area and they seemed to have obeyed these rules; the beach was across the road and also the satellite t.v and air conditioning in the room. I didn't like the fact the sheets weren't changed until 5 days into our stay; the food was only average and the same foods were served every day with the exception of the meat being changed to fish and vice versa; also the walls are fairly thin and bedrooms are all side by side, there was a little noise at night time up until 12 o clock when things settled down better;
It was very close to the beach which was excellent We didn't get a great welcome when we arrived, receptionist wasn't.t very friendly (maybe she'd had a bad day). The hotel was clean but very basic if not a bit run down, could do with a refurb
Location of hotel Tired and dated decor and furnishings.Dark and unwelcoming reception
meals were very good dineing room staff couldnt have been better rooms were spotless no hairdryers blond girl at recepction was on the rude side and the barmaid with short blond hair sour and wouldnt even chack a smile felt she didnt want to be there at all
The hotel was ultra modern, luxurious and clean. The minibar was free! (soft drinks)It was in the centre of town within easy walking distance of the old quarter. Garage facilities.
The free minibar and fitness room w/sauna were great! Hotel is 20 min walking distance to downtown
Second time we've been as we love it- smart,convenient,stylish,comfortable and very good value!
Nice room. Easy to find. Close to airport, although we were charged €30 for the Taxi, which seems crazy for a 10 minute trip. Poor selection of TV channels
Excellent breakfast & free minibar. Very helpful & polite staff Underground carpark very difficult to get in and out of!
This was a modern hotel, excellent restaurant, excellent staff who went out of their way to be helpful. Would recommend them highly.
The hotel is nicely decorated and the rooms are very confortable, specially the bed. The staff is helpfull and they speak fluent English. The room was pretty small.
The rooms we're spacious and well kept. It was 1.5km from the cathedral. Itbwas close to the main shopping drag but pretty far from everything else.
The price and the quality provided for it - £70 (paid in advance) including excellent buffet breakfast. Good 40 minutes walk to the Miracle beach - however I believe there were buses to take you there.
room was comfortable and v clean, free soft drinks minibar was useful for my 13 yr old son. no
AC was not working well....
Hotel corridors & lobby very cold . No Tea & coffee or water in rooms
Location, cleanliness, friendly staff. The minibar in our rooms are empty. I kept calling the reception for more than 30 minutes to ask for drinking water, but, No body answer the call!
Nice building, perfect location (nowheree near the beach though) priority on the rides Not enough staff, always a long wait for service especially the reception and bar. Breakfast quite good but a bit of a bun fight. Limited menus. A good 3 star hotel in a 5 star setting
Every member of staff that we met were extremely helpful and friendly. The location of the hotel is perfect for the park, and the grounds are lovely. Although the majority of the hotel's guests are children, the bed that we had for our 3 year old son was unsuitable, it was squeezed in next to the main bed and therefore the head of the bed couldn't meet the wall and there was no rail so my son kept falling out of it. Also, although the buffet breakfast is great, the food on offer for the evenings is overpriced. The hotel could do with a supermarket onsite or nearby.
Easy access to the theme park, Evening entertainment, no facilities for making tea/coffee in rooms, lack of english channels on tv for children.
Very conveniently connected to the theme park, making multiple visits to the park each day possible. The decor of the hotel room, especially the bathroom, looked a little tired.
Rooms not very clean smells in room all the time, Construction work near hotel lots of dust. Dust coming in air condition .The shows in the hotel where repeated all the time .Drinks and soft drinks were very expensive.
I liked the hotel architecture, the proximity to the park, the client service desk service. The towels were changed every day and the breakfast was good. I booked a 4 bedroom room but I got a normal room stuffed with an additional double bed. The mattresses were uncomfortable and were making strange noise while changing position in the bed during sleeping. While walking bare foot throughout the room I got dirty foots and before putting shoes on I had to wipe the foots with a wet towel.
Ease of entry into the theme park, closeness to theme park, closeness to airport
Portaventura park Cleaning, rooms sugestive for 3 stars not 4.
The location was great - on beach front, with a large swimming pool. Extras like safety box hire and internet usage were costly.
Location, staff was very helpful and nice, always ready to help. The beds were not very confortable.
nothing at all no soap or shampoo in bathroom,towels that were thin and a hundred years old
Location of hotel beside the beach was great. Very nice pool area. The staff are very friendly and helpful. Breakfast buffet has a fantasic choice to suit all tastes. Bus stop right outside hotel is very convenient for travelling to nearby towns and Portaventura theme park. Bedrooms are more 3star than 4star, a bit of modernisation required,although the room was clean. Plenty of tv channels, but no english speaking ones.
No, had a lovely time will come back again.
The location is one of the best in area. The hotel is situated between Salou and Cambrils in quiet neighbourhood, just few yards from the beach. Far from noisy Salou, but in a walking distance from nice restaurants and shops in Cambrils. Good selection of breakfast food, everything was tasty. Hotel rooms look a little bit tired. You can clearly see that the rooms didn't go through a proper revamp in the last 5 years.
the location next to the beach was great,easy transport with bus or taxi to town and other locations. the hotel looked a bit tired indoors and did not live op to 4 stars,only really 3 stars.It was very much a hotel for families with young children,and there was no organized activities for teenagers.
The bed and pillows where very hard
Location, sea view
The hotel is on a lovely beach in a wonderful town for a family holiday. It did not offer any thing like 4 star service or standards in reception,food presentation, or providing any information about the local area or wider area for excursions etc.
Friendly, helpful staff, clean rooms, restaurant in hotel
Difficult to classify your hotel as we only stayed one night, so didn't avail of any facilities, Your restaurant was closed so we had a bar meal which was very poor. We liked the hotel and the staff were very friendly. We also liked Reus, lots of buzz, shops and sunshine. Food disappointing,but maybe this was because the restaurant was closed.
Staff were extremely helpful and informative. They gave us information about the fiesta which was taking place in the town. It was great fun.
value for money
Easy to drive to the hotel. Own parking garage under the hotel. Great design of the rooms.
The location to the the towncenter was okay. Terrible hotel. They did not provide us the correct reserved room. Airco didn't work. Airport shuttle is an ordinary public transport bus, which you have to pay for additionally. Lousy hotel, not worth the money.
Great staff, great location, great value
Helpfulness and friendliness of staff. The glass doors for the bathrooms were a bit of a strange thing.
Spacious and very nice room, 10mins distant from the Reus airport, bus direct to the airport even in the early morning, the bust stop is right in front the hotel.
The staff were very helpful and the hotel is in an excellent location to reus airport.
this hotel has really good facilities (several bars, restaurant,supermarket,spa,3 pools,parking). Quality/ price - excellent. the problems with key cards to open the room
very pleasant staff really enjoyed our stay at the hotel the food wasnt great but couldnt fault anything else the pools were lovely and the rooms were great the best we have stayed in abroad. A great hotel for relaxing and for families
Location and sea
We loved the hotel, the staff and specially the animation team. The food was quite good and well presented. There are activities for everyone and it's lots of fun. Surely will come back next year. Thank you all for making our vacations much better than we expected!
I booked 3 rooms but room maid did not prepare our 3 rooms. Also we could not use Spa in the evening.
The pool More local style food would have been nice
Proximity to historical area and beach Lack of catering facilities
No air conditioning system, seemms that noone in the stuff speaks english, no reserved place in the parking, they do not know what privacy is.
receptionist helpful with car parking and visiting old city and amphitheatre
Nice pool, view of the sunrise in the morning, lovely breakfast. Helpful and friendly staff. Clean, too. Rasy access to the beach and the Gothic quarter. Restaurant menu was affordable but never ate there. Location was somewhat misleading...it was never 800 metres from the train station. Taxi would have been a better move had I known that. It's still only about a 15 minute walk, but only if you know right where you're going. Also, aircon unit was spotty at best, and location was not exactly in the heart of town (but closer to the beach). Chambermaid inexplicably took the soap when she was cleaning and didn't replace it...I'm sure it was just an oversight. Tv was significantly smaller than my computer monitor, but wasn't much on anyway.
The staff were quite helpful and unobtrusive. They made a number of helpful recommendations on where to eat and what to see that proved to be spot on.
The staff and the location.
Personal and Public rooms a very good standard for a three star hotel. Beakfast provided a good range of food for various nationalities, although traditional English breakfast questionable. Beakfast. Bacon and Scrambled Egg poor standard, and hot drinks dispenser tended to provide luke warm drinks. More flexibility from staff regarding food provision would have been nice,for example, my wife only eats a bowl of cereal with a banana for breakfast,fruit supplied but no bananas.Staff could not provide even though situation was explained, and we purchased our ownand brought into Hotel. A shame really,for a little more thought could greatly improve what is already a good three star Hotel
Cleanliness of hotel, expensive marble tiling, view from room balcony. Having to pay for parking.
excellent pool and very close to beach
very private, very clean , good location. just a minor thing bacon egg sausage did go cold quickly in the heated container.
The hotel was very clean, modern and comfortable and had a good range of facilities.
we always book Magnolia if it's no space in Puertaventura hotel it is our 10 time stay ther.......... nothing
the breakfast was amazing!!! there was so much to choose from and all great fresh food. the buffet dinner also looked really good but we didnt get a chance to try it.the staff were friendly, they also have a spa/beauty and gym which was quite handy. the only thing i could fault them on is most of the staff spoke very little english, but we did get by fine, just was surprised in such a touristic city!
A very relaxed atmosphere The dinner options are not very good
We had a relaxing time, in a good location. The hotel is well finished with all the amenities we wanted.
Spacious rooms, good location. Some of the members of the staff showed incompetence. The hotel charges 5 euro per day for the safe box. The hotel does have a parking which is impossible to book in advance.
Location, value for money price for 4 star and facilities no coffee or tea facilities in room but suppose you don't need in Spain. And also heated pool was V cold
Location was perfect,quiet but close enough to restaurants and nightlife Nothing to complain about
Fantastic rooms with internet
friendly and helpful staff ;location to theme park; mini disco for kids in evening the pool outside was too cold
Life guard around the pool at all times when people were swimming. Ask reception for anything they were always eager to help. Have now stayed at this hotel 3 times in the last 5years and probably will again in the future. Entertainment every evening if you stayed in that night and always a good selection of food.
large spacious rooms, good variety of food at meal times. We arrived about midnight at the hotel and found that a lovely cold buffet and water was laid out in the dining room for us - most appreciated after a long day. there was not enough coffee dispensers in the dining room and this resulted in long queues for coffee etc.
location, swimming pool was amazing and rooms were big the buffet dinner was crap.... some of the worst food i have ever tasted
Good size room for the 3 of us. No, nothing, it was a good experience.
Great hotel near to facilitiies food great had a lovely stay till we were checking out We were treated terribly at checkout by the reception staff and manager. Our visa had authorsied with our own bank when they put the payment through but was coming up declined on their end. They would not accept this and wanted us to pay twice and would not let us go. We missed our taxi for te airport. The payment gave us problems as we had only 100 euro on us and no pin for the card. We pleaded with them to let us go. The manager said that we would have to call family to get the money to go. We eventually promised to send te money by credit transfer when we got back to Ireland. Our bank has given us an authorisation number for the transaction. We were very upset when we left the hotel. They took copies of our passports. We will nopt be going back there
Good position for Portaventura and the beach/restaurants in Salou. Lots of shops nearby
Breakfast is ok. Food at dinner time is terrible.
the outdoor swimming pool, the ping pong table, the billiard and the size of the room. Staff at the restaurant and the lady at the bar were very nice. The rooms are very basic and were not well cleaned when we arrived, and when we made our booking we asked a few things that obviously they never read or did not take into consideration. Some staff were really not nice and that's a pity because most of them were nice and it puts the overall evaluation down. I also didn't like the fact that there is a minibar but you need to pay to just use it. I had no idea and i brought medicines with me that should be placed in the fridge and i found it really unfair. The turkish bath was not working on the first day.
It was clean and we was always able to get sun beds,but some needed repairing. No
Service, location of the hotel - close to shore
Facilities / Room / Location.
The staff were very nice, polite and informative.
The hotel is very close to the beach, nice refurbished swimming pool and the food is very good. During our stay they didn't serve scrambled eggs for breakfast, fried eggs instead.
proximity to the ocean, and the main street. I could not find anything like this.
I liked the fact that it was across the road from the beach, had a great breakfast buffet and catered very well for the children. It was nice that a child discount was applied if children under 11 shared a room with an adult. I thought it would have wi-fi in the rooms and not just restricted to the lobby area. It was also a little basic for a 4 star hotel.
great location, near the beach and city centre, fontains show, easy to get to bus station, you don't need to take a taxi from salou bus station, it's in about 10 min walking from hotel. room was spacy with a big balcony. visit restaurant Arena -located in the hotel building- one of the best in salou check out at 10 a.m.
pool was very nice. great location beside the beach. rooms serviced very well daily and great pool supervision and kids activities. there were no english speaking kids channels on the tv which is important for those few minutes in the morning and when trying to get ready to go out in the evening.
Hotel was very clean and rooms were spacious. Excellant comunications with hotel and staff were friendly and polite.
i really liked the hotel because it was infront of the beach. well,the beds they were uncuftable my children could not sleep.
Helpful staff A bit too far out, though there are buses.
rather spacious double room, with nice bathroom and AC. it's rather far from city centre to reach on foot. and time spent in public transport is comparable to that when you walk. we enjoyed breakfast at hotel cafe, but the "breakfast room" in basement was a bit unplesant and unfortunately we had there dirty plates and unwashed tomatoes...:-(
Free wifi, calm area, big rooms, sound and light insulation was good, free parking places nearby Not exactly on the city center, breakfast paid was restricted
location, big rooms breakfast
Splendid hotel, large room an good coffee shop next to reception. Parking by the hotel was at first difficult as its a far outside city centre people moved as they finished work so we were abloe to find a space behind the hotel. No restuarant by there is a Wok close by.
An excellent modern hotel set on the outskirts of Tarragona .Very friendly staff and a handy cafe by the foyer for food and drink. The room was a pleasant surprise with an excellent bed and bathroom. If you like jogging there's an excellent path beside the river you can enjoy behind the hotel. A little far out of town for some maybe, personally i prefer this option myself. I got a bus from the train station and after 10 mins. in the Hospital direction there is a stop by the roundabout outside the hotel.
Friendly people, easy to find WI-FI connection was only partially working: still to be fully implemented. No Hotel parking available.
The staff was very helpful. They understood that we were all trying to pay separately so they allowed us to use different forms of payment for one room. I also liked the large size of the towels It was a little loud. Everything from voices to doors closing echoed into our room
Excellent value, easy to find Parking not in same building
Few requests about internet have been promptly addressed and fixed. I was travelling by car and the hotel was very handy close to the motorway. I was looking for something simple and I've found a very comfortable accomodation.