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I have never been to a hotel where the people were so nice and helpful before. I couldn't figure out the tv and the manager came to my room and helped me out. The room is super cute, clean, upgraded and comfortable!
The hotel was a great value. It is in a older neighborhood but that doesn't mean it's a "bad" area. It's right by schools and the Airforce base. Lots of military staying here which got rid of any uneasiness I had. Very clean, I like the tile floors better than carpet that's usually in a motel. No pool but that wasn't an issue since we swam all day at Aquatica in SeaWorld. Beds were very comfortable. And the staff was awesome! We had a couple problems that weren't their issue at all but they helped us out anyways. Aldo were very helpful in telling us where everything from Walgreens, to the bank, to restaurants were and gave me maps and info for the Alamo!
They asked deposits for remote and key. I am sure they change or cancel wifi password after you asked.
Very affordable. Riverwalk driving distance is about 6 minutes. Clean room with a microwave and refrigerator . Noisy from the cars on the highway. Hearing neighbors having sex.
Hotel itself was in poor condition, bugs everywhere, my sheets were wet.
check in process was good, the guy in the front desk was nice and didn't have any problems over all .. next morning even invited us to go have breakfast which was nice .. i would definitely stay here again.
Staffs efforts in assisting with issues and needs. The option for a breakfast bit in the morning. Parking lot, curb, walking paths cracked, uneven, wet, trash. Room not completely cleaned, maintained. Bathroom issues (Door falling from hinges, faucet to shower valve not working, tub not completely cleaned), room phone not functioning, bed too close to the wall AC unit. Pool access seemed unmanaged. Capacity was met with kids alone with limited supervision by adults. Too dangerous for us to even be in the area of the pool.
The staff were wonderful Fridge door was being held up by a coat hanger and didn't work,, carpets were very dirty and sticky
The hotel location (near the Mercado in Downtown San Antonio) and the reasonable room rates were good features. Houskeeping service knocked while we were still in room (10:00am), but did not return to make up room. Not discovered until we returned to room at 10:00pm.
prompt attention to correcting door handle problem
yes, there was no radio or alarm clock. no shampoo or cond. no amendities at all.
Everything that I did was near by.
Overall the motel is excellent! My kids wasn't able to use their laptop no router working.
Well that the WiFi was not free. That was the only bad thing about it
Free parking, huge beds and TV, not far from the center, cheap price. Bathroom very clean and discretion. Dust outside of one room, in the common hallway.
Very clean, excellent location..friendly staff...
The staff was nice and the price was good for booking a day before. I like that it is close to market square so you can walk over. The river walk is about 8 blocks away with we walked also. This save us money on parking. The hotel is not clean. They need a better cleaning staff. Mold in restroom. Towels with hair. Bed was clean thankfully. Floor is dirty. Neighborhood is a bit sketchy at night but fine in the day . I would advise you to get a room toward the north side....rooms 120 to 140. It seem about to be safer.
We enjoyed the location. We could walk to a trolley stop and go most places on the trolley. There was no carpeting.
Location Employees. Price. Hotel rooms.
I like that I could cancelled my reservation, the manager there accept to cancel with no charge. The place was scary, dark, and the rooms are the worst, I had ask for a non smoking and it stinks, the beds look like someone was sitting down on them, and the restrooms was the scariest thing ever, there was a a huge black circle of I don't know what on the tub, gross. When I got there, I ask to see the room and can't believe that she gave me that room to see, the worst, so I cancelled it.
Shower head was pretty weak.
Good value for the money. Staff was helpful and room was clean.
Nothing Stay away
the room stank of cigarette smoke, the bathroom door was kicked , in general the whole room was frightening
It was very quiet The bathroom, sink and initial towels....the sink didn't drain properly, the towels had hair and spots on them. The bathroom was extremely small
Location Carpet threadbare, spring in bed poked through the mattress cover into my husband and another had been covered with duct tape, 1 washcloth for 2 people, ice machine down,dingy and dirty, seems like the door been kicked ìn-night lock coming out of the wall, and roaches.
Thick walls deadened sound, the room was actually clean and there weren't any real problems
Room was nice Smelling like burning incense and gave me allergies
I liked everything but I feel bad because the business caught fire. I am not sure what started it but the management was prompt in caring for everyone's safety. I hope they recooperate soon.
The staff was nice, the room had beautiful decor as well as the bathrooms, AC worked nicely, provided free breakfast The breakfast area only has 3 tables so there was a lot of people just standing around, bed was a tad small, and the hallway smelled like cigarette smoke
Fixtures and furniture in the room were very worn and in poor condition. Sheet had holes in it.
Nothing! This place was awful! It's 3 stories and has NO elevator! The first night we stayed was so noisy--from the people upstairs to a child in one of the rooms on the same floor screaming late into the night. The rooms had no ironing board and iron--had to get those separately and it was a miniature ironing board, making ironing very difficult. The bathroom floor was dirty and had long black hairs on it. The fitted sheet on one of the beds had pen ink on it as though someone has written on it. Then, when we checked out, the receptionist was too busy talking on the phone to even ask how our stay was. This place was so gross--and it wasn't even cheap! Suffice it to say I'll never go there again!
The big mirror in the bathroom is the only thing I liked about this motel. Just won't be staying there again next time I go to San Antonio. The staff wasn't were not very nice, the breakfast sucked, and what really ticked me off was my boyfriend walked through where they have the breakfast just to see if they were still open and the worker was cleaning up just slams the door soon as he leaves, I thought that was very rude of her.
Clean hotel and has a easy access to highway
The location was good for access to downtown/riverwalk and freway access the sink in the batroom area did not drain well & there was a problem with the amount of money charged to my debit card & I had to make a couple of phone calls to get it straight.
The only good point is that they are willing to refund me one days stay. Do yourself and your family a favor and look else where. I got bitten by insects, don't even know what kind. The air conditioner was broken and the room was dreadful. I came home a day early just so I didn't have to stay in that hotel.
It is centrally located to major highways. Things are falling apart in the room; all is outdated; breakfast was not adequate.
The location was great,was near so many attractions!! One room smelled like smoke,and account was not cooling the room.
It's ran down, it's not called Super 8 anymore, our reservation wasn't found (thankfully Kyak sent a receipt showing we payed for it), the room wasn't cleaned, the bathroom hadn't been clean, had 2 towels (the rest were dirty), someone else left their room keys in the room for a different room, the room phone didn't work, there were a bunch of homeless hanging around, some doors had kicked in marks, you can tell people were using the place as a hangout spot. It was a terrible experience, and being someone who is from a rundown spot in San Antonio, I would NOT choose this hotel again.
GREAT LOCATION!!!. FIVE MINUTE DRIVE TOPS TO RIVERWALK AND OTHER ACTIVITIES. 20/25 MINUTES FROM SEAWORLD. ITS NOT LUXURY BUT IT WAS CLEAN, SAFE AND I GIVE THE STAFF A TEN.
I like the costumer service The bed has hair and the carpet Was durty
The location was very questionable, there were many homeless men outside the hotel fence. The blinds in the room did not cover all the way, so you could see inside the room. When I booked the reservation online I was charged around $75, and on the receipt I signed, the total stay was around $58, but $75 was already charged to my account.
Hotel staff is very friendly and helpful Need more cleaning as a whole, it is in downtown. The good price has a reason
i liked the location because if wanted to walk i could walk to the placese that we needed also easy acess to the freeways. the freeway was to close
did not like the stay at your hotel your place was horrible the food was horrible the service was horrible
Do not stay here!! As soon as we checked in the heater didn't work, there was a lady buying drugs and there were bugs in the room. My partner got bit by one of them. We told the front desk there was a kid working apparently no manager was there we called the agency we booked it with to cancel. We seriously got our stuff and left didn't bother staying. The lot was vacant only 1 couple had checked in and you could tell they were on drugs or something. Your better off paying 90+to stay at a better hotel.
Everything was perfect. It was friendly and welcoming. Room were always clean with clean sheets and towels.
I loved it here. There was a bug in the room, but given the climate of the area, it's not the hotel's fault, it's just how the weather is in the area. The rooms are great, the bed was comfortable, bigger than we expected, the staff was very friendly, and I would definitely stay here again in the future.
There were 2dead roaches on the floor. The shower drain was clogged.
Trees Porch was wonderful
Expect more of a condo room then your usual hotel(as u can see in the pictures) It has country style themed rooms. We really liked this place! Your std room came with a living area with TV & also another TV in the sleeping area. Each room has a small patio & chairs outside your room! Our room was facing the pool playground area which was nice. Just make a call & let them know if u want to be pool side or have kids & will need the playground! If your one to take advt of free breakfast it consisted of coffee,milk,OJ,cereals,oatmeal,bagels,muffins,pancakes, sausage & yogurt. I had zero problems. The staff were all friendly & room was great! We'll be back
The rooms were clean and very comfortable, I love how they offer HBO channels and the swimming pool was great, it was a very good experience overall
We especially loved your beautiful pool!Staff was helpful.
The rooms are very nice and the beds are very comfortable The porch was very nice as well. Having the pool right out the front door was so awesome. Overall a very good place to stay. The wooden floors are just too loud when walking around late at night coming back from being out.
Just friendly office clerk. Took hours to cool room and that's because we arrived at 9am woke up to HUGE roaches in the room. Did not look thoroughly clean. Good thing just need for a quick nap passing through. Left at 5am.
-The rooms are very rustic and impressive for the 60$ a night pricetag that they had. -The bed is very comfortable, as are the pillows. -The breakfast is pretty standard, however the breakfast room is very welcoming. If I had been here longer, I probably would have studied or worked in the common area. -The room was very spacious. It did not feel like a bed cramped into a spot with a table thrown in. There was a clear separation of family/study room and a bedroom. -The bathrooms are clean and spacious (we were in a handicap room, but I'm sure this is true in other room layouts) -Staff was very polite to us. Felt welcomed. -TVs are good quality flat screens, rather than older boob tubes. Small, but that's not an issue. -Bed could use a thicker comforter -Rooms were a little hot at first. There is only one air unit, and while the room was very nice it was also pretty large. This caused air circulation in the recreation area/entrance to be a bit difficult. The room took a couple of hours to cool down to a comfortable temperature. -Maybe a couple pillows more in each room. There were only 2. -TV is a bit small, Wi-fi in room 106 can be a little spotty. These are minor complaints, more of suggestions for management to make the hotel nicer :)
I loved how cozy the room looked. The bed was comfortable and the staff up front was SO NICE! It was by the highway, so it was pretty loud. Also the AC unit was so loud I had to completely leave it off for the night because I woke me up every time it turned on!
Staff/Pool/Area Rooms have an odor, and could be cleaner.
front desk was not very friendly and everyday, our door card had to be re-actived
That it was close to all the tourist attractions and at a good price
It was clean and the position of furniture was good. (The table underneath tv) The bathroom was small and the beds were okay in terms of size
Not much Location was hard to get to. No free wifi. No smoking room smelled like smoke. There was an a clean ashtray in the room. Why would there be an ashtray in the room if it is a non-smoking room?? Almost missed the entrance due to a lot of bushes and trees. Entrance not well lit. Since this is on one-way highway frontage road, missing the entrance would cause one to drive a half mile past the motel, go across the highway then a mile back and then another half mile to the motel again. There is a back entrance on the road behind it but the gate was locked closed (I'm sure for security reasons). A small lit entrance sign at the driveway would help.
The girls at the front desk were phenomenal with their customer service. I was not a happy patron and they did all they could to assuage me. I paid for the Premium WiFi. Getting into it was a challenge. The signal was week and slow, and every 3-5 minutes it would go down and I had to sign in again every time. I finally gave up after a couple of trips to the office to complain about this. The bed was hard and it only had a sheet that tried to pass for a blanket. Not only was the tv reception terrible, but the channel selection was as well. The room was like staying in a 3rd world country hostel. Doesn't matter, management wont read this or do anything about it, but you asked to be rated.