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Nothing. The entire experience was bad. The cancellation fee I was charged should be refunded to me for the reasons stated below. The room was not clean, the TV didn't work, there was no phone in the room, there wasn't sufficent soap/shampoo, etc. When I told management that I intended to leave áfter the first night because of these problems they forced me to pay 80% of the next night's room rate as a cancellation charge. That was not fair -- the cancellation fee was stated to apply only where there was a cancellation less than 2 days before the first night's stay. I did not cancel before the first night -- I showed up and stayed the first night. I should not be penalized because the hotel is so substandard that I could not bring myself to stay there for the remaining two nights. The poor condition of the hotel is the fault of hotel management, not me.
Good helpful english speaking staff,really good food in the restaurant clean tidy rooms.
Warm welcome,room clean and tidy. Breakfast very good plenty of choice. Only minor points but very important, light above bed did not work nor the one above the sink in bath room. No tea/coffee facilities in room.
Location was good for the various golf courses we played. Staff were friendly and helpful and the kegelbarn (bowling lane) was good fun. There's a Chinese buffet and a local pub that are both worth a visit of an evening. It really is very old and in need of refurbishment. It's effectively a block of flats converted into a guest house. The beds were much too soft and led to bad backs the next day. Was expensive for what it was really, you could get cheaper and probably nicer hotels in Roermond or mg.
Staff were excellent and provided everything we asked for. The bedrooms were tired and shabby with no water or tea/coffee facilities. My bed linen was dirty and had not been changed since the last use. Not clean enough for me.
Very convenient and very reasonably priced. No
Nice clean rooms and good continental breakfast, very friendly and english speaking. No tea and coffee making facilities in rooms
Food and Service
easy to find,kind staff,big parking space,very good quality of food animals should be kept in a special place and not in the room
Hotel staff that i saw very polite. Room was basic but clean. The hotel had no facilities, there was a swimming pool/sauna but was out of use.There is nothing to do in this area, you would definitely need a car if you stay at Hotel Lenhsen. I was visiting my son who is stationed in the army and this was the nearest hotel
Staff were very friendly and helpful.Hotel was very convenient to city centre and and has free,secure parking at the hotel. Good value for money. Hotel restaurent is open all week for breakfasts but only Monday-Thursday for for lunches and dinners. This is not clear on their information sheets.
Stayed one night trip for a fotball match, location was good, clean, comfortable hotel, very friendly staff. closed to main square
We found this hotel very pleasant, bar area a bit small and restaurant not open. however we factored this into the very good rate we got. Would always expect a restaurant in a 4* to enjoy a relaxing meal in the evening. Overall good value. No restaurant open in evening and size/location of bar. Definitely should factor cost of breakfast into rate. No where else to go and while 13 euro is reasonable still felt we had no choice but to pay this.
Excellent service and comfort!
Check in and desk support efficient and quick; room clean and reasonable size. No bed and breakfast deal available on booking - cost of breakfast on top of room prohibitive so we went out to eat breakfast at local street cafes instead.
Only one channel in english.
great hotel, friendly (good looking) staff and good food it wasnt cheap
A cheaper breakfast alternative would be helpful
The location is conveniently located and the staff was absolutely wonderful. They knew my name before I arrived. The facility was clean and comfortable. The room was larger than I anticipated and was very comfortable for the evening. Only a single blanket was available for the evening; however, this is standard for Germany.
Location was good for our purpose (watching hockey tournament in Warsteiner Hockey Park and having food/beers in town) I booked on-line for a twin room and when I got there this was not available meaning I had to share the double bed with my mate! Nothing was done by the hotel management to compensate us for this error!!
The hotel staff, very kind ladies.
Good location, excellent price for the room, although breakfast was too pricy.
It was a pleasant stay, Staff was friendly and helpful, and the hotel is very near the inner city good for shopping.
I do like to keep my bicycle in the room with me. I also like the view in front of the window. We did not took the breakfast in the hotel because of high price. The nearest cafe gives food 3-4 times cheaper
I liked the comfort of the rooms where i got an exellent sleep the dark curtains were great at keeping daylight out in morning and everything about the stay was faultless
The location of the hotel is excellent, its within walking distance to the lively town centre. No need for taxi'S.
was on business, very central and peacefull nothing
Helpfull friendly staff and the hotels location close to the town centre within easy walking distance.
use of the simming pool and sauna inflexibility of check out time
Large room with plenty of space and light. The hotel takes dogs which was ideal for us.The staff were friendly and spoke excellent English.
The staff were very helpful. It was pleasing to see that a 10.00hrs finish for breakfast meant that the staff didn't start clearing the dining room until 1000hrs. Unlike some hotels where a 10.00 finsh means that they start clearing away the food at 0900hrs. It is very much a late 60's/early 70's concrete structure with little external elegance.
Very nice staff; nice location in residential area very calm - price all inclusive (mini bar, internet,...). Quite good restaurant offering interesting dishes - a bit expensive (starter+dish+ a glass of wine 40 eur ca.) Breakfast expensive (15 eur) ; including breakfast price per night was 80 eur which is pretty good
The location was great , based close to family. I dont speak german ,so the receptionist was wonderful and very helpful . I had german family members joining our group for breakfast and wanted to pay for them I'd made all the arrangements with the receptionist . However the breakfast staff had not been advised so they asked my Aunt to pay the bill , which is not what I wanted to happen. My Aunt was able to explain in german to the staff member ... however the " treat" was spoilt...... Also the rooms were very dated
Extremely clean and fresh in all areas. Towelling robes provided. English speaking staff who were friendly & helpful. Very quiet & peaceful excellent restaurant with 10% discount for residents
The hotel it self was very nice, the staff were all very friendly and helpful.
Very clean & tidy hotel. Very corporate, ideal for business travellers. Absolutely nothing else for miles apart from houses. Stuck in the middle of an estate so you are confined to your hotel unless you get a taxi.
Restaurant meals, Hotel Staff.
Clean and expansive rooms. Excellent customer service at front desk. Little bit off the main track, but not enough to cause concern
the staff were very freindly.Room was very clean breakfast very expensive so did not have it.rooms ok but expected it to be better as was paying 80 euros a night
We have stayed at this Hotel on many occasions, it is easy accessable to all the places that we needed to reach
Big rooms for price that is more than fair Too hot, and odour around carpets, could be the odour of disinfection stuff, do not know
Easy access to town, good spa and great breakfast.
Spa facilities pool and close to the shops Rooms needed updating no air conditioning
I am staying at the hotel at least 3 times a year and believe that the hotel staff is the best any hotel could have I found the cleanliness of the hotel less good. Curtains and toilet in my room and an offensive smell in the elevator which I remember from at least 2 former visits and should really be dealt with.
Great hotel, great location, great facilities.
Clean and spacious with polite very efficient and responsive English speaking (for the most part) staff and value for money. Well located for our purpose in a pleasant area with delightful gardens and surroundings. all in all a very good experience There was nothing we didn't like. Everything was fine.
The hotel is located in a beautiful nature. Rooms are large and spacious. Very easy to reach Dusseldorf central station. Everything was perfect, no complains. The only problem which might not be the hotel fault, is that my I-pad did not connect to the wi-fi net, it happened also in another hotel. One hour per day free of charge use of their computer in the lobby.
location, price, environment
This is a 4-star luxury spa hotel with massage and pool in the suburbs of Dusseldorf. It is also within walking distance on a good day (about 5 blocks) from the Hauptbahnhof and was probably one of the top hotels we've stayed in during the past 2 years in Germany. The hotel is situated in a large park with many large trees and a few historic buildings. We used Booking.com to get us a rate of 60 Euros/night, which made our stay even more enjoyable! The bar is well-stocked and the beer garden cool/shady. It was a convenient taxi ride to our concert at Warsteiner Hockey Field, adjacent to the new Football/Soccer Stadium. The hotel staff was friendly with exceptional English skills. We definitely would enjoy being guests here again soon!
Good location. Noise as room beside the road & so soft bed.
The welcome from the owner was friendly and efficient. The rooms were spacious and very comfortable - as was the bed! The shower in the bathroom was very good - plenty of hot water with excellent water pressure.
lovely hotel in a small town with very nice staff. Pretty countryside nearby but hard to get around without a car. We were very well looked after.
clean room, perfect service and good breakfast
The Hotel is a comfortable, family run and friendly small hotel-the rooms are well furnished and equipped and the food served in the restaurant is excellent. We had a very pleasant stay both times we stayed there.
Comfortable rooms, some with balcony. Breakfast quite satisfactory.
Good breakfast Reasturant seemed expensive, did not try.
It was a perfect choice. We really like family hotels and this one is perfect.
the room was very clean,nice breakfast room, and nice breakfast, centre of town old fashioned style, very, very hot room
Food was outstanding, staff were very friendly and spoke very good English. Nothing
the place was beutiful
Welcoming hotel set in ideal location. Freindly and helpfull staff.
Excellent comfortable Hotel - ask for Room 101 its great!
Top notch hotel. Excellent food and service. Staff were very accommodating. Large room with free Internet access for my laptop.
very nice place, well appointed with very nice room. shame i only was there to sleep for 6 hours, then leave.
I loved the location - good for mg centre and perfect to watch Borussia mg. Good parking, lovely rooms - modern and very comfortable. Breakfast wasn't laid out on a buffet as I expected; a plate was brought to the table with cheese, ham and rolls - would have preferred to 'pick my own' but can understand this can cause waste. Good selection of coffee though.
Fantastic meal at hotel restaurant. Only 1/2hr drive from Dusseldorf Too far out of town to walk. Expensive considering location but prices were inflated due to drupa exhibition in Dusseldorf.
very nice hotel in an old building
Funky decor, easy parking and very clean. A bit too basic for the price
Staff were very helpful and polite. Breakfast was very nice. Nice relaxed sort of place to stay. I did not ask if there was a hotel bar open in the evenings or whether food was available at times other than breakfast - perhaps this information could be put on the website or advertised more prominently in the hotel.
good bed and good shower and good breakfast design hotel ? ???? to expensive and to small rooms, strange environment...
Poor check in facility and the rooms were extremely cold
The Lady in the resturant in the evening was very attentive, helpful & friendly. The food was good. The hotel was clean and attractive. Breakfast was limited. Some staff were a little unhelpful. Hard floors looked good but created a noisy sound box. Not convienient for the city centre if you didnt have transport. No fire instructions or emergency procedures in our room. No guides or info for local area. The staff didnt know about german wine, and were limited in their knowledge of the locality. ( Hotel set up around Italian themes.)
Professionalism of the staff order and cleanliness of the hotel
the location i booked a double bed and got 2single joined it was uncomfortable for me especially with the small sheets.
Cold Room. Poor check in facility.
It was clean and nice and quiet. It was a little cold in the room.It was too far out of the way for a stranger to the town.
Clean and comfortable rooms. Helpful staff with good ideas about what to do in the area.Excellent breakfast Dining room closed for night (sunday evening) but looked to have a very good menu.
Excellent hosts made us very welcome. All facilities excellent. Wonderful kitchen
the people were so friendly, the breakfast was excellent, we both had three very good nights sleep although perhaps there could have been tea and coffee making facilities.
very nice people, superb kitchen! ---
The cleanest hotel I have ever stayed in. The staff are very very helpful and the Internet access and cost a real bonous. Tea and coffee making facilities in the room would be good.
Very friendly staff, clean and pleasant rooms. Villiage type setting. Very nice buffet breakfast with the offer of eggs and/or smoked salmon, speciality teas & coffee. It has a very busy restaurant, we didn't get to try it but good reports from the locals A minor thing but the beds were very low, generally it should not be a big issue if you are well, but I had recent hip surgery so not ideal for me. No tea/coffee facility in the room.
The rooms were excellent, the breakfast very good and staff very helpful. Our room faced the main road and was noisy at night.
Very good breakfasts!
Friendly staff Only that I was late arriving and there is no food available. However, there was good tapas bar close by which I enjoyed
Very central location, nice breakfast selection.
Decoration and comfort. There is no fitness.
The location was good and the hotel was well presented with friendly staff.
No, card facilities, especially when you are from the uk and you have to get cash, which would not have been a problem if we had been aware of this prior to going.
The staff has been very friendly. The look of the lobby has been very modern and stylish. Clean room Ash tray in the room has not been emptied, the shower gel has not been replaced after empty
Nice, clean, modern furnished room, reasonably priced. Dogs were welcomed, with no extra charge. Hotel located in the center of town with free and ample, public parking, at least on Sundays. Asked for an extra pillow which was never placed in the room. Breakfast buffet doesn't seem to be replenished. We came to breakfast at 9 o'clock and there was almost nothing left. Staff proceeded to clear tables ignoring the fact, felt rushed to finish breakfast.
Excellent white wine and good beer For our purpose it is a little far away. (45min drive)
good staff, good location, easy to find
The staff were very friendly and very helpful. We were made to feel very welcome. The only thing I felt that could be improved was fresh towels daily. I had to ask for fresh towels. people do wash more than once during their stay and damp towels are not good to use.