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Brilliant atmosphere, lovely rooms, wonderful heated pool and helpful charming staff. The Jean-Paul Hartmann experienece was fantastic. Certainly the best part of our French holiday. . Because the hotel is quite isolated I would have like the addition of a Spa, treatment unit, where massage was available. Also a small boutique shop with a few essential items like nail varnish, international newspapers maybe.
Beautiful rooms & lovely atmosphere. pool & beach very pretty. Excellent staff & service. Would like an alternative eating arrangement. One does not want to eat Michelin every evening - also restaurant very expensive for eating every evening!
Nice, quiet, relaxing location. Helpful staff.
location and stuff
The restaurant was excellent.
The hotel was quiet and in a good location (as long as you have a car). The restaurant and breakfast were very good. The hotel is looking a bit "tired" these days and is in need of refurbishment. Our shower leaked badly, but obviously the hotel knows this and left lots of hand towels for mopping up. A pet peeve of mine: paying money to stay in a hotel, then having to clean up after each shower. Staff friendly and helpful. Cleaning floors! See above.
top restaurant and perfect service
The people at the hotel were the best part of this. Very receptive (at reception!) and nice. This hotel is really in need of a makeover of various kinds. The decor, the services "not" provided (no gym, spotty wifi, ancient elevator). The shower was awful (the bathtub was great) and the air conditioning had been turned off for the "year," even though it was quite sultry. We slept with the door open and were bitten by bugs.
The rooms were well appointed with safe, mini bar, aircon, good bed and nice bathroom. Our suite was a good size with a nice view. The location was good with secure parking. There is a Michelin star resaurant as part of the hotel which we really wanted to try but we couldn't find any prices advertised which made us think it was probably very expensive and we didn't eat here as a result. I'm no penny pincher but 54 euros for a glass of Cognac at the bar made us think the restaurant was probably a little steep too.
Calibre of hotel building, cleanliness, quality of continental breakfast. Charming setting on island in lagoon, with boats galore nearby. Restaurant, bar and room service all closed for the two days we were there. No notification of this closure. Unhelpfulness of staff in helping us find alternative eating place - sent us to a restaurant that was also closed! The road to reach the hotel was unmade and in poor condition.
nothing At first we was try find this hotel about 2 h Direction is wrong. Very small room and bathroom It is smaller then on sailing yacht. In water was too much chlor smelling everywhere. Very noisy. This night was terrible.
None Small bedroom , small bathroom , no lift ,
Idealy placed enroute to Spain. Affordable,Comfortable. To be highly recomended Limited directions but found easily by downloading the TomTom app for Buffallow Grills as one is ideally placed opposite.
That the security agent was king enough to help us out with the code of the door that didn't work. That it didn't have someone at the reception 24/7.
Nice basic hotel, clean & beds are comfortable. T.v with English channels. Good budget hotel for someone who will not be spending much time in room and just needs somewhere to sleep. On-site parking with no additional charge.
Beautiful location, exceptionally clean appearance, easy to find, realaxed atmosphere. Both a buffet dinner and an an a la carte menu were displayed outside of the dining room for a 7.30 p.m. start. We waited until the start time only to find out that the a la carte menu was not being offered. We only wanted a small meal and after having a drink at the bar, a drive downtown was not an option. The walk was a long way.
Good location, low price, parking Strong smell of chemicals (disinfection ?) in the room, quite difficult to find when going from highway A9 (exit 42) - remember to print a detailed map !
The owners Sophie and Alain are probably the best hosts I've ever met out of the hundreds of hotels I've stayed at. They went above and beyond to assist us with all our travel issues (unrelated to the hotel itself) and made us feel like home. Room was not very big (the huge bed was probably 75% of the room) but probably pretty standard for France.
beautiful hotel, beautiful room, nice & helpful staff, everything new & refurbished quite expensive, breakfast not included - breakfast expensive (14euros per person) - but I guess thats France! apart from that everything perfect!!! Thank you!
Nice pool and spa. The view was beautiful. I didn't like the fact that the hotel immediately charges your card for the entire reservation upon making the reservation and that all charges are placed on the account of the person who made the reservation regardless of the number of people in your group.
The view, breakfasts and the pool. The staff were also very helpful. We asked for a double but got two singles put together which is not the best. I liked the view in the room so I did not want to risk another room with a lesser view.
the location is beautiful no
Location, close to Collioure No
The suite we were upgraded to was spacious, nicely decorated and very clean. Good location, nice pool and jacuzzi. Two thumbs up. We arrived late afternoon and needed some basic supplies - wine, bottled water, light snacks, cheese, bread or crackers, etc. The desk clerk told us that because it was late Sunday afternoon there was nowhere to buy anything. We decided to go for a ride into town and found enough places open to buy what we needed - including the main supermarket. She really put zero thought into how to help us solve our problem. On the other hand, we found most service employees in France to lack much interest in providing good customer service or taking any initiative. Just cultural I guess.
The view from the room Too old
We enjoyed the stay , very nice breakfast. The images of the facilities on the web-site were slightly exaggerated- it was not as deluxe as it appeared.There was a shortage of toilet roll.
Beautifully located, good breakfast, nice garden No
The location and layout are fantastic, and the staff were helpful. Room compact but elegant. No
Mas Latour Lavail is a GORGEOUS renovated villa. It only has 5 rooms total so you practically have the entire place to yourselves. The owner lives on the property and is exceptionally friendly. The staff is so kind and helpful and went out of their way to help our group of 9 with three small kids. The hotel is out of the main city and you will need a car or taxi to access. It is down narrow roads (sometimes dirt) depending on which way you approach. I was a little nervous driving there at first given the roads, but was pleasantly surprised upon arrival at how beautiful it wad despite the remote location.
I don't know where to begin. Staff was below average. The pool was very dirty, the water was green,cloudy and it smelled. The building is in serious need of repairs. On the upper floors their are stairs in the hall making moving your luggage quit a choir. We could not find a luggage cart. Some of the rooms side on the indoor pool and can be very loud. The windows did not close all the way in the room. House cleaning were cleaning rooms all hour of the night and day. Just don't stay there.
Not the Holiday Inn quality we are used to. Several things broken...elevator, spa heater, ice machine. Pool and spa water very dirty (cloudy and green). Coffee maker was only 1 cup at a time, no fridge (had to use a trash can as a cooler). AC stuck on low. Had to ask the front desk 3 times for pool towels, took over an hour.
This is the nastiest Holiday Inn we have ever stayed in! The red tile floors and many sections of carpet were absolutely filthy! The pool water was cloudy and puddles of dirty water surrounded the pool. The carpet in the room and the elevator looked like they hadn't been vaccumned in weeks. The bathtub had hair in it and there was mold on the shower curtain. I wouldn't stay at this hotel if it was free! We spoke with the manager soon after arrival, but saw no chnge in the 2 days we were there.
my widows faced the indoor pool, that was packed with kids from 9am to 11 pm.
Hotel is outdated.Appears to have been a smaller hotel that they added two buildings to,resulting in what used to be an outdoor pool becoming an indoor,and seemingly open to the public based on how many people left the hotel lot after the pool closed.B'fast is only meal restaurant serves,so kids eat free is out the window after 11.No fridges in room,broken ice machines everywhere.Not what they show themselves to be in their info,I will not be back.
The elevators needed a lot of work, the elevators only worked half of the time. A couple of people got stuck in the elevator for a half of an hour they had to call the fire department to get the elevator to work and that wasn't the first time that happened. Also the breakfst was ok, the scrambled eggs could bounce they had a big assortment of food. They have temperpedic beds, and nice bathrooms but when you take a shower it would flood the bathroom and sink area. I would probably go there again if they fix all of those mistakes!
HOUSEKEEPING: Lack of towels-No dusting/sweeping-Lack of Amedities. Door left ajar a couple of times after maid service. No HBO schedule for July.SERVICES: Elevator works only 5 of 7 days-Lobby's complimentary coffee only get filled once in the morning!-One ice machine of three works 30% of the time. One room got flooded and ran into the indoor pool (where did the water come from?
Checked in at 10PM and ate at Ledo. Went to room and young people all over-hanging out and running around. Cleaning staff all over-talking. Room dirty. Went to bed @11PM and pounding on door next to us and couple screaming and fighting and child crying. After 15 minutes of this, we pack up and go to desk. Wait 20 minutes and nobody comes. Go back to room and leave first thing in AM.
The Holiday Inn in Downtown Wilmington should be ashamed of itself. First of all, the hotel was completely misrepresented on the internet. The lobby, the halls, and the room were drab and not clean. The cleaning staff's equipment was present in the halls all throughout the day and night of our stay, but I do not think they were utilized on the rooms. The pool and hot tub were not heated. The staff was unprofessional and not courteous. The only positive thing I can write about this hotel is its proximity to Colonial Williamsburg and Busch Gardens.
Well, when we got there the staff where nice. But the carpets to the rooms where very stained. It smelt like someting was damp and when i opend the room door, it stank. It smelt like mold or somthing had been left wet in there for days. My hubbie had to get a different room. It was much better but i would not stay there again with my family. Sorry to say as the staff where nice but it was just not kept up. I know it in an old town but if your offering a service, make it a good one. Thanks
We were very disappointed. The hotel needs major updates. The lobby, pool and other areas were very run down.
The heated outdoor pool - pleasant location. air conditioning in room excellent. Very efficient, friendly staff. Although it was a Relais du Silence there were young children and babies. There was no restaurant. The room was small.
Friendliness of staff. Beautifull site, relaxing atmosphere, excellent breakfast Some decoration on walls (pictures?)
service room too small, uneasy access to hotel
Fabulous pool and gardens ideal for our 9 and 13 year old. Lovely setting and good position within walking distance of old town. Room and bathroom were spotless and tastefully decorated. Staff very friendly and efficient. Lovely breakfast on terrace in morning. Family room had two double beds so children had to share which was fine for younger children but might not be suitable for older children. Needs to state this on booking page.
Friendly staff, english speaking, clean room, free parking, free spa no food after 8 or 9PM
The distance from the beach.
Quiet, comfortable place, close to the village but away from the busy beach area. Easy access to Argeles, Le Racou and Collioure by car.
Le Cottage is set in a lovely garden with a view of the mountains. Our room was clean, comfortable and had a view of the swimming pool and garden.. The breakfast was excellent. Rather far from the beach, but you know that by looking at the map before you book.
The hotel was presented excellently, the pool and gardens impeccable as other reviewers have said.View from the balcony stood out as a good memory. Being just over 6ft, the toilet was a real problem, it is incredibly small and could be easily incorporated into the shower room which would give sufficient space for all sizes. Breakfast location was superb but the content was limited for the price,
excellent food and service, nice surroundings, attractive rooms difficult to find, saw little of their claimed park and wildlife.
The surroundings, food, rooms and staff were fantastic. The staff were so accommodating, we were able to arrange a dinner party for 15 pesons with one days notice. Did I mention the staff were fantastic!!! A comment only, is that this hotel isn't central to the town (only about a 5min drive). this didn't affect us but may be of interest to others.
Every thing was perfect ,the team very friendly and helpfull ,we had a fantastic room ,with a beautiful view ,ademas el restaurant estaba excelent
Very little, the room and bathroom were clean. There is a restaurant which is an enormous part of this hotel, it is run for the benefit of local business people but is the only on-site source of food for the hotel. Room service is only available when they say it is. The managerial staff at the restaurant clearly do not enjoy guests from the hotel eating there and expect the worst tables and cold service. The restaurant tables surround the pool on three sides, which is not shown in the pictures and you are not allowed to swim in the pool before 9am or after 7pm. If you swim between 12 and 3pm, expect an audience of local businessmen to watch and comment. The gardens shown also host functions, during lunch and in the evening. Basically, holiday guests are suffered but not really welcome
location and the excellent restaurant refurbishment of the room is a bit outdated
staff were helpful. do not like ground floor rooms - i should have mentioned it on the booking. really nice though - private and quiet, will go back. hated the set menu at the weekend - i like a la carte - vegetarian and eat little. did not ike the constant hoover in the pool as i like to swim.
The food was at a very high standard
Food in restaurant was very good. Overall very nice room and hotel in general was quite nice.
The quality of the room was good. It was amazingly quiet and calm despite it's location on the edge of Perpignan. The food served up in the evening looked and smelt excellent, but was too expensive for our budget and we had allready had a big meal at lunch time!! However, we would have no hesitation to stay at the hotel again, and you never know we might even eat in the restaurant!!
Excellent Restaurant Very good Ambiance
Basically only the position of it, the rooms were O.K. too but lacked facilities The staff were not very helpful, there was not a service around the poolside for drinks and snacks etc. The waiting staff in the Eagles restaurant for luch time food were downright rude and ignorant. We would not stay there again.
We stayed at the hotel in late November - very much 'off season'. Although the web page boasted a choice of 3 restaurants, none were open in the evening and the bar was also closed. The hotel is away from the town so there was nowhere local to walk to.
Nothing Very dated hotel, expensive facilities, horrendous decor
We found it to be comfortable and convenient. Very attentive staff. We booked for 1 night but actually stayed for 4 nights as we found it a nice hotel. The golf course was poor and the golf staff inefficient. We hired clubs which were about 50 years old and were badly cared for. The golf experience overall was disappointing and very expensive. We have played on some of the finest courses in the world for less money.
Nice pool, good location close to beach, but too far from town centre and bars/restaurants etc. Food in restaurant not great, limited choice and expensive small rooms, poor view, not the best for more than 1 night
location to beach/ and road network to other cities for site seeing /
The stay was more than pleasant, the view was great, staff was very helpful, the "look" of the hotel was wonderful, the food was fine. It was a very good choice in a lovely city.
Clean and comfortable with very efficient helpful and pleasant staff. Easy to find and convenient location. Good value for money
The view over the ocean from our room was fantastic. The staff were great and when we had a problem with the airconditioning in our room we were offerred another room straight away.
Cleanliness & Friendliness of staff Lack of restaurant facilities for dinner. Only snacks avaliable.
Close to nice beaches The fact that it overlooks a busy road and a railway line - both of which were not apparent in either the price or on the website.
This hotel was superb. The views were beautiful and the restaurant was excellent for breakfast and evening meal. Very good value for this time of the year. Only one item, the shower in the bathroom was very poor. It needs to be fitted on to the wall instead of hanging loose.
hotel was newly refurbished and clean,had a bit of a clinical feel. Nice view of the med despite the road and rail no shower screen in bathroom or hook for shower,near to busy road and just over the road was a railway. Pillows were uncomfortable(that maybe just personal preference).
Location is good. It's clean. The owners have done a lot of work on a difficult building. It's too much like a motel. Lacks any atmosphere, warmth or soul for the price. The cost of staying here is far too high for what it offers.
Breakfast, pool, air conditioning road/rail noise,
Hotel room was very modern, clean and the view was gorgeous! Train line is not a problem, double glazing is excellent.